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Reviews of Baymont by Wyndham Keokuk

2.5 out of 5
Baymont by Wyndham Keokuk
325 Main St, Keokuk, IA

Reviews

6.2
Rating 10 - Excellent. 66 out of 375 reviews" "
Rating 8 - Good. 87 out of 375 reviews" "
Rating 6 - Okay. 81 out of 375 reviews" "
Rating 4 - Poor. 72 out of 375 reviews" "
Rating 2 - Terrible. 69 out of 375 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

DEBBIE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Putting LIPSTICK on a PIG!! I cannot believe this place is even in the wyndhams property. The front desk person Wyatt J was rude and a smart-ass. I asked him for a receipt and he asked me why did I need it??? Really??? Then the pet policy he would not give me a copy of but yet required me to sign it and when I asked him to give me a copy with his signature he said no I'm not giving you my autograph...... I had requested a bottom floor as I am disabled and have a registered service animal. He put me on the third floor. When I got up there the room was so covered in dust I could actually write my name in it. This place is a dump!!!! DO NOT STAY HERE BY ANY MEANS!!! I wish they would let me post the pictures I took of all the dirt, holes in the walls, stained carpets, and sheets....
Stayed 1 night in Apr 2024

4/10 Poor

Desiree

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Felt like the windows needed to be clear and had white powder in it. We couldn’t even see through the windows to the outside. I felt unsafe in the environment and more staff was needed. The staff member that was there was friendly but clearly over worked with no help.
Stayed 1 night in Apr 2024

8/10 Good

Maynard

Liked: Cleanliness, staff & service, property conditions & facilities
good fast service
Stayed 1 night in Apr 2024

8/10 Good

Tommy

Liked: Staff & service, amenities
It need updating for sure. The windows for one need to be replaced. The beds and pillows was nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Brandon

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sheeta dirty minimal breakfast only waffles
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Courtney on Jan 9, 2024
Thank you so much for your kind review. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
The staff were very friendly and helpful. The room was a nice size and was very clean. The bed was very comfortable. It was nice to have waffles for breakfast in the morning along with fruit, juice and coffee. The price was very reasonable and we were able to bring our miniature Eskimo dog. I would recommend this place to friends.
Stayed 1 night in Jan 2024
Response from Courtney on Feb 21, 2024
Thank you so much for your kind review. We are glad you enjoyed your stay. We hope you come and see us again in the future.

10/10 Excellent

Cathy, Sutter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very friendly and the rooms are nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Good people!
Stayed 1 night in Dec 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
The clerk is friendly & welcoming…
Stayed 1 night in Dec 2023
Response from Courtney on Dec 6, 2023
Thank you so much for your kind review. We hope to see you next time!

4/10 Poor

John, Bethalto

Liked: Cleanliness, staff & service, amenities
Only two rooms occupied on the entire 4th floor, mine and the pne next to me. All was good until 2.35am when the neighbors got home. Four of them were yelling like a Quaterback calling play in the Superbowl. Last an hour . I probably wont stay there again
Stayed 1 night in Nov 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Kirsten

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed at much worse hotels, but this hotel was definitely not at the standard level of "clean". The bed was decent but some of the linens appeared stained and dingy. The bathroom was on the dirty side. There were numerous areas of the building in various states of disrepair. This location is definitely in the top ten worst hotels I have stayed at.
Stayed 1 night in Oct 2023

8/10 Good

Durell

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The only issue I had was, there was a few strands of hair on the bathroom floor, and stuck to the shower wall. Overall, I enjoyed my stay.
Stayed 1 night in Oct 2023

8/10 Good

Allen

Travelled with family and small children
Liked: Staff & service
Wyatt is the greatest employee ever!!!!! He was kind polite and willing to help with any concerns I had. Great guy
Stayed 1 night in Oct 2023

6/10 Okay

Sammi

Stayed 1 night in Oct 2023

10/10 Excellent

Abraham

Response from Courtney on Oct 19, 2023
Thank you so much for your great review, Abraham! Thanks for staying with us!

10/10 Excellent

Abraham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful.
Stayed 1 night in Oct 2023

4/10 Poor

Abraham

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property not up kept, not very clean. Would not stay here other than a must stay place for work.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Courtney on Oct 19, 2023
Thank you for your great review, Lori! Thanks for staying with us!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
Had confirmation for king bed ended up with 2 double beds. Wyatt tried to tell me he might have one later. That was at 6:00 pm. At 9:35 pm a couple checked in and got a king bed. Sun morning Norm told me it was Hotels.com over booked them. Place is filthy.
Stayed 2 nights in Sep 2023

2/10 Terrible

Cynthia

Disliked: Cleanliness, amenities, property conditions & facilities
The property was filthy, old and run down. I turned on the heat, the room filled with a horrible odor and the smoke detector went off. The staff had coached replies to all the my complaints and all the other complaining guests i met. No one cleaned, emptied outdoor ashtrays or garbage cans or even wiped down the elevator key pad. It was just nasty and decrepit there. The hallway carpets were horribly stained,. I could go on, it was not a pleasant stay. I do not recommend this hotel to others and shame on Wyndham for attaching their name to this facility.
Stayed 3 nights in Sep 2023

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
The same cheerios were on the elevator floor both days. The breakfast bar was not what we would expect from a Baymont. Dogs were not contained to one floor as in most places
Stayed 2 nights in Sep 2023

6/10 Okay

Dennis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you pay for.
Stayed 1 night in Sep 2023

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
It was dirty and not well taken care of. Will never stay there again
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

2/10 Terrible

Tammie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty
Very dirty place... floors were dirty, sheets were dirty looked like someone already slept in the bed cause there was dirt and grass in betweenthe sheets at the bottom. my grandsons bed had a big hole in the mattress. Very dirty windows, would NOT recommend this place.
Stayed 2 nights in Sep 2023
Response from Courtney on Sep 6, 2023
I am sorry to hear you experienced this during your stay. We will be resolving this with our housekeepers and taking the appropriate steps to not have these issues occur again. We hope you can give us another chance in the future to turn it around.

6/10 Okay

Leroy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be better
Very noisy, A/C never would shut off on Auto. Keys did not work, front desk was not available
Stayed 1 night in Sep 2023
Response from Courtney on Sep 6, 2023
Thank you for your review. I am sorry you ran into this issue during your stay. We will be looking into these issues and resolving them.We hope you can give us another chance in the future.

2/10 Terrible

Sarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got into the room the air was set to 67° it was super hot and it only blew warm air out no matter how low it was turned down. We asked for another room. Wyatt said there were no rooms. We checked Expedia and there were rooms. We called Wyndham and they said there were rooms even though Wyatt said there were no rooms. When we caught him in a lie he then said there was another room but the air didn’t work and said there was a king size room and then back tracked and there really wasn’t one. The solution was to give us a box fan which when we turned it on one of the fan blades broke. The only other hotel near was another Wyndham hotel that had worst ratings and reviews than this one, so we had to stay put. The room was dirty, curtains were shredded with yellow stains, floor was filthy with dirt and grime. it clearly had not been swept in a while. The windows had mold all over them. So negative 5 stars. Do not recommend. I took pics and would add if I could.
Stayed 1 night in Sep 2023
Response from Courtney on Sep 6, 2023
Thank you for your review. I am extremely sorry that you had this issue during your stay. We will be looking into these issues and getting them resolved.We hope you can give us another chance in the future to make this right.

8/10 Good

Robert

Travelled with family
Liked: Amenities
After reading the reviews and seeing it was 2 1/2 stars I was worried because it was so cheap. But I was pleasantly surprised. The rooms were nice and beds were comfortable. Even the continental breakfast was good.
Stayed 1 night in Sep 2023
Response from Courtney on Sep 6, 2023
Thank you so much for your great review and giving us a chance. We hope to see you in the future.

4/10 Poor

Alyssia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the sheets were changed and the bed was comfortable and roomy, the room had not really been cleaned. There was crusty ketchup on top of the fridge, crumbs and dirt all over the floor, hair in the bathroom, an old bar of soap was left on the sink, and to top it off, there was a mouse in the room. I brought this to the attention of the manager and he came and cleaned it himself because no other staff was on duty. Also, no cups were made available in the room. No discount was offered. I was told that an entirely new housekeeping staff had been hired last week and money was being spent on improvements, so hopefully with time this will improve, but I would definitely not stay here again. The surrounding properties were additionally in great disrepair and I would not feel comfortable walking around here at night. The two managers on duty that I'd talked to were kind and helpful, but that's all I could recommend of this hotel.
Stayed 2 nights in Aug 2023
Response from Courtney on Sep 6, 2023
Thank you for your review. We are saddened to hear you had these issues during your stay.We will be working extremely hard with our new housekeeping staff to improve these issues. We hope you can give us another chance in the future to see our progress.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Aug 2023
Response from Courtney on Sep 6, 2023
Thank you for your review your nice review.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much needed break
Was very restful, after a 12 hour drive it was a welcome break.
Stayed 1 night in Aug 2023
Response from Courtney on Sep 6, 2023
Thank you so much for your great review! We hope to see you again!

6/10 Okay

Emily

Travelled with family
Disliked: Cleanliness, room comfort
Not the cleanest.
Stayed 1 night in Aug 2023
Response from Regional Manager on Aug 26, 2023
Thank you for taking the time and rating our property.

6/10 Okay

Jeffrey

Travelled with family and small children
Liked: Staff & service
Nothing wrong with this place, just old and it shows.
Stayed 3 nights in Aug 2023
Response from Management on Aug 24, 2023
Jeffrey, Thank you for taking the time and reviewing the property. We hope to see you again!

10/10 Excellent

Emily

Stayed 2 nights in Aug 2023
Response from Regional Manager on Aug 24, 2023
Emily! Thank you!

4/10 Poor

EARLEST

Disliked: Property conditions & facilities
Beware
The tv didn’t work, refrig broken and air conditioner blowing warm air even on low settings
Stayed 1 night in Aug 2023
Response from Management on Aug 14, 2023
We apologize that these items were issues during your stay. I will look into them right away. Thank you for letting us know!

6/10 Okay

Mandi

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed in room 201
Wyatt was friendly and informative. Towels had holes all over, tub was dirty, bed had food crumbs, curtains had holes that shined lights in all night, TV was down so low it was uncomfortable to watch anything from the bed. King bed had a queen comforter and the spare comforter had holes and was also a queen size. There was rotted food left in the mini fridge. Slim variety for breakfast. Faucets were loose and the placement of the handle was put on wrong so the temps werent correct by extreme measures, lights would flicker and sometimes turn off by themselves, outlets arched when plugging something in, no bathroom vent for shower causing moisture to build up and you could clearly see where mold has been painted over on ceiling and walls.
Stayed 1 night in Aug 2023
Response from Management on Aug 14, 2023
Mandi. We appreciate you letting us know of your dissatisfaction at the property. We will do our best to maintain properly and take care of the items you mentioned.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was convenient location and parking was great. We arrived at 1:30 and was allowed to check in early which was appreciated. Staff was friendly and helpful.
Stayed 1 night in Aug 2023
Response from Management on Aug 14, 2023
Dave, Thank you for a stellar review! We hope to see you again!

2/10 Terrible

Malik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service
Stayed 2 nights in Aug 2023
Response from Management on Aug 14, 2023
Malik, This is not at all how I want to handle things with our guest. We apologize that there was an issue.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Management on Aug 14, 2023
Kathleen, Thank you for taking the time and rating our property. We hope to see you again!

2/10 Terrible

Anna

Disliked: Staff & service, property conditions & facilities, room comfort
It's old and run down
The rooms are very outdated. Everything can use a good scrubbing: floor sticky, hot tub had rings, flys buzzing around, fridge had crusty something in it. Due to water in the basement the fire alarm went off about 4 times in little over an hour. Left and got a room down the street because no guarantee the alarm would stop. No refund cause i was checked in for a bit over 3 hrs.
Stayed 1 night in Aug 2023
Response from Management on Aug 6, 2023
Anna, We apologize that the property did not meet your expectations. Thank you for staying.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Was there on buisness, very nice city, very friendly, hotel was nice and clean!
Stayed 4 nights in Jul 2023
Response from Management on Aug 5, 2023
We appreciate you taking the time and leaving us a great review. We hope to see you again!

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the desk was professional and friendly. Good service.
Stayed 2 nights in Jul 2023
Response from Management on Aug 5, 2023
Toni, Thank you so much for acknowledging a staff member! We hope to see you in the future!

8/10 Good

Lionel

Stayed 1 night in Jul 2023
Response from Management on Aug 24, 2023
Lionel, Thank you for taking the time and rating the property.

2/10 Terrible

John

Business traveller
Disliked: Amenities
If you wanna stay in a room that a sauna well here you go check in wasn’t very impressed on how the property looked at all then got up to my room A/C wasn’t working went to look around check the bed was hairs all on it like it hadn’t been cleaned ended checking out and staying at super 8 a lot cleaner and ac worked.oh and they charge even for a bad experience and a dirty room
Stayed 3 nights in Jul 2023
Response from Management on Aug 5, 2023
John, We apologize that you were not completely satisfied with our accommodations. We will work on things here! Thanks for letting me know.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not to clean
The hotel was conveniently located. The hotel didn’t have a diabetic friendly breakfast. The rooms were not cleaned as we stayed there. I had to finally ask for clean towels. They seemed to be short on staff and run by one family trying to do it all - desk, food, cleaning.
Stayed 5 nights in Jul 2023
Response from Management on Aug 5, 2023
Thank you so much for letting us know about your stay. We hope to see you again soon!