Courtyard
Check availability

Reviews of H+ Hotel Köln Brühl

4 out of 5
H+ Hotel Köln Brühl
Roemerstrasse 1, Bruehl, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 294 out of 720 reviews" "
Rating 8 - Good. 350 out of 720 reviews" "
Rating 6 - Okay. 57 out of 720 reviews" "
Rating 4 - Poor. 12 out of 720 reviews" "
Rating 2 - Terrible. 7 out of 720 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated minutes away from the Cathedral. Early check-in given. The room was very nice. I accidentally left my passport in the safe and staff were helpful enough to find it and look after it till I returned to Cologne. Excellent service and would highly recommend
Stayed 3 nights in May 2024

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It’s a nice hotel but on random nights the bar is closed. Restaurant menu is not very vegan friendly. The only English channel on tv is France 24. BBC or CNN would be nice
Stayed 4 nights in Jan 2024
Response from Fabienne Lennert on Jan 17, 2024
Dear Steven,Thank you very much for choosing our Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon.Greetings from Brühl!Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was Exactly as described very friendly staff and helpful would definitely recommend
Stayed 1 night in Nov 2023
Response from Anika Müller - Online Reputation Manager on Nov 30, 2023
Dear Vanessa, Thank you so much for your lovely word about your stay in our hotel. We are more than happy to read that our team could offer you a wonderful time. Hopefully we can welcome you soon again and until then we wish you only the best! Sincerely, Your H-Hotels Team,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anika Müller - Online Reputation Manager on Nov 20, 2023
Dear Steven, Thanks a million for the amazing rating on your stay at our hotel. We are delighted that you enjoyed your time with us so much and we hope to welcome you back again very soon for another fantastic abidance in Köln Brühl. Best regards, Your H-Hotels Team,

8/10 Good

Hassan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Fabienne Lennert on Oct 16, 2023
Lieber Hassan,vielen Dank für Ihren Aufenthalt und Ihre daraus resultierende gute Bewertung. Wir freuen uns, dass Sie eine insgesamt angenehme Zeit in unserem Hause verbringen konnten und hoffen, schon bald wieder einmal Ihr Gastgeber sein zu dürfen, um Sie dann von unserem gehobenen Standard in allen Bereichen zu überzeugen.Herzliche Grüße,Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Joel

Stayed 2 nights in Sep 2023
Response from Fabienne Lennert on Oct 2, 2023
Lieber Joel,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

8/10 Good

Jutta

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was easy to get to with plenty of parking, just outside the city center in a quiet setting. It was mostly clean (we had a big stain on the carpet by the side-table in our room) The staff was mostly friendly & helpful. The room we stayed in was small for American standards. The hotel definitely wins the flattest pillow award! I didn't even notice I had two pillows until I tried rolling them up for more support. The hotel offered a great breakfast buffet, including a nice inside and outside seating area. Coffee was offered through 2 big automated coffee makers, with plenty of frothed options to choose from. A simple German cup of copy with a simple creamer would have sufficed for me though.
Stayed 2 nights in Sep 2023
Response from Stefanie Bergforth - Online Reputation Manager on Sep 12, 2023
Dear Jutta,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Brühl soon!Your H-Hotels team,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good but not if not disabled
The bathrooms are tiny, can barely dry yourself Requested wheelchair accessible rooms couldn't get wheelchair through the entrance to the room because it was too narrow but didn't get a message saying it wasn't possible Other than that the hotel was spotless, comfortable, Some Staff could have been friendlier No disabled parking facilities suitable for a wheelchair van Well located for phantasialand
Stayed 3 nights in Jul 2023
Response from Fabienne Lennert on Jul 21, 2023
Dear guest,Thank you for taking the time to leave your honest review. We are sorry that we did not meet your expectations during your last stay and apologize for any dissatisfaction. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future. Best regards!Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Tilly-Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Fabienne Lennert on Jul 3, 2023
Lieber Gast,vielen herzlichen Dank für Ihre Bewertung. Eine positive Rückmeldung wie Ihre ist für uns eine Bestätigung unserer Leistung und gleichzeitig ein Ansporn, diese weiter zu verbessern. Wir freuen uns auf Ihren nächsten Aufenthalt, bei dem wir Sie erneut begeistern möchten.Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel. Free on site parking, free buffet breakfast included with plenty of choice. Great location for visiting Phantasialand.
Stayed 2 nights in Jun 2023
Response from M. Steinegger - online Reputation Assistent West on Jun 11, 2023
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to seeyou again very soon. Greetings from Köln Brühl!Your Team of H-Hotels

6/10 Okay

Kamin

Liked: Staff & service
Smell, loud
Stayed 5 nights in May 2023
Response from Fabienne Lennert on May 15, 2023
Dear Kamin,Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities
Reasonable room for the night
Good size room but small bathroom. Great breakfast choice included. Good tea/coffee facilities in room. Easy to get to. Very hot room and air con didn’t work. Pillows were very soft and mattress too so not great sleep. Good blackout curtains but unfortunately large gap on one side so couldn’t block early light. Reception smelt strongly of cigarettes but room was ok.
Stayed 1 night in May 2023
Response from Fabienne on May 9, 2023
Dear Claire,Thank you very much for choosing our Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Brühl!Kind regards, Your Team of H-HotelsFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Basil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice please. Location is good
Stayed 4 nights in Mar 2023
Response from M. Steinegger - online Reputation Assistent West on Mar 26, 2023
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to seeyou again very soon. Greetings from Köln Brühl!Your Team of H-Hotels

10/10 Excellent

AKINO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuffs are very friendly and helpful. The room is also cozy and tidy. Some people might be concerned that this hotel is 30-50 mins far by train from the central cologne station but for me it was totally fine. The breakfast included in the room fee was great with much variety. I would choose this hotel too if I have another chance to visit cologne.
Stayed 1 night in Feb 2023
Response from Fabienne on Feb 20, 2023
Dear Akino,Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel reasonably priced
Stayed 3 nights in Jan 2023
Response from Fabienne on Jan 24, 2023
Dear Dan,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsYour H-Hotels TeamFabienne Lennert - Online Reputation Manager West

10/10 Excellent

steven

Stayed 2 nights in Nov 2022
Response from Fabienne on Nov 29, 2022
Lieber Steven,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Fabienne on Oct 20, 2022
Liebe Michelle,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

2/10 Terrible

Kingsley

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed here last night. The lobby and communal areas were modern. The rooms and hallways we're dated. The first staff we met we kind and helpful. At midnight a man entered our room with a key card. This we very distressing. We called the reception who said "we gave someone the wrong key it happens sometimes" this was not helpful and the staff member was not appologetic. We spoke to reception the next morning and explained what had happened. There response was "yes we know". The is appalling customer service. We understand that accidents happen but the hotel denied any wrong doing and acted as though we were overreacting. We did not sleep out of fear and our dog who alerted us to the intruder is very unsettled and uneoubidly dustrubed the other guests for the rest of the evening. We will not be booking our second night here in Brühl as planned. Do not stay at this hotel.
Stayed 1 night in Oct 2022
Response from M. Steinegger - online Reputation Assistent West on Oct 7, 2022
Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advices. Until then we wish you a great time! Kind regards from Köln BrühlYour Team of H-Hotels,M. Steinegger - Online Reputation Assistent West

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel. Great staff. Amazing breakfast.
Stayed 3 nights in Sep 2022
Response from M. Steinegger - Online Reputation Assistent West on Sep 24, 2022
Dear Mark,thanks a million for your fantastic review regarding your recent stay at our hotel. We are more than happy about your 5 star rating. Please come back soon for another brilliant stay. Kind regards, Your Team of H-Hotels,M. Steinegger - Online Reputation Assistent West

10/10 Excellent

Stephen

Stayed 1 night in Sep 2022
Response from Fabienne on Sep 9, 2022
Lieber Stephen,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Jane, Bromley

Stayed 1 night in Sep 2022

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

LAURA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nicht perfekt, aber löhnt sich
Dieses Besuch war besonders. Ich bin wegen medizinische Gründe nach Deutschland geflogen. Die Mitarbeitern beim Hotel war hervorragend - sie haben uns geholfen und waren immer freundlich und haben nach meiner Situation gefragt. Das war schön. Das Problem war mit technischen Geräte. Wir müssten zweimal Zimmer Umziehen wegen der Klimaanlage. Im ersten Zimmer ist die Decke deswegen herunter gefallen (als wir schliefen) im zweiten Zimmer funktioniert es nicht richtig. Gott sei Dank hat das dritte Zimmer keine Klimaanlage Probleme! Es gab andere Kleinigkeiten die noch besser könnten, aber ins Gesamt, werde ich nochmal dort übernachten. Die Erfahrung war überhaupt positiv und auch das inklusive Frühstück war echt lecker!
Stayed 6 nights in Jun 2022
Response from Fabienne on Jul 1, 2022
Liebe Laura, vielen lieben Dank für diese tolle Bewertung. Prima, wenn es Ihnen bei uns gefallen hat und Sie mit Ihrem Aufenthalt rundum zufrieden gewesen sind. Schon heute ist es uns ein Vergnügen, Sie erneut bei uns zu begrüßen. Wir wünschen Ihnen eine gute Zeit und freuen uns auf Ihren nächsten Besuch. Herzliche Grüße Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Elke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Fabienne on Jun 10, 2022
Liebe Elke, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

4/10 Poor

Marcus

Liked: Staff & service
Stayed 3 nights in May 2022

10/10 Excellent

Ayse nil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff nice breakfast with hot and cold options clean room with safe , no fridge , nice bed and very nice pillows
Stayed 3 nights in Apr 2022
Response from Fabienne on May 8, 2022
Dear Ayse, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

8/10 Good

Romualdas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for short stay
Very nice hotel. Room a bit small, bit for short stay is enough. Great service and breakfast selection was good. A bit disappointing to have fluorescent light bulbs, but I'm sure they'll upgrade that soon.
Stayed 1 night in Feb 2022
Response from Fabienne on Feb 7, 2022
Dear Romualdas, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Fabienne on Sep 21, 2021
Lieber Steven, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel room was small but functional. The flat screen was a 27 inch, in the center of the wall. It could not be moved so you have to be in the middle of the bed to watch it. There was no mini fridge and no coffee maker. The worst part was that the AC was not working. I reported it 3 different times and each time i was told "the technician will be here in an hour" The AC did not work for the 3 days I was there. I'm sure its been fixed. The hotel breakfast is great! The staff was very helpful. The hotel is a 20 min drive into the Koln city center.
Stayed 3 nights in Jul 2021
Response from Fabienne on Jul 20, 2021
Dear Guest, We were very pleased about your positive evaluation, but we will also discuss and evaluate your constructive criticism internally. You are also welcome to speak to our employees on site, they are your contact person 24 hours a day. We would be very happy if you would visit us again soon in our hotel. With kind regards Your team from the H-Hotels, Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and friendly staff who went out of their way to help me. Food was delicious in the restaurant and the breakfast was superb. Very close to Phantasialand theme park
Stayed 2 nights in Sep 2020
Response from Fabienne on Sep 14, 2020
Dear Ray, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Brühl! Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

8/10 Good

Jens, Leuven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good hotel. Good bed, service and food. Would recommend
Stayed 2 nights in Aug 2020
Response from Fabienne on Aug 24, 2020
Dear Jens, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel in Bruhl - STOP LOOKING & BOOK!
Fantastic, even in the Covid restriction circumstances. The rooms are very comfortable, The air con works (you have to close the window for it to work due to a censor - great idea). Very easy atmosphere, there is a Netto next door and it is easy access to Phantasialand with the Mitte stop for the shuttle either a 10 minute walk of 4 minute bus ride. Also, customer service is beyond reproach - so heplful and also kind. Breakfast IS included and right now due to the Covid situation it is more limited than usual but still HUGE effort made to keep you safe AND give you a good breakfast! 5 stars all the way! As an aside - yes it is slightly cheaper to stay in Cologne close to the Central station and then travel in to Phantasialand BUT I promise if you book at this hotel even though it is slightly higher in price, you will find it was the right decision and will in fact save you money!
Stayed 3 nights in Jun 2020
Response from Fabienne on Jul 1, 2020
Dear Guest, Thank you for the great review and lovely words about your stay in our hotel in Brühl!We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Fabienne on Feb 21, 2020
Lieber Gast, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

8/10 Good

Rasheed Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Fabienne on Jan 18, 2020
Lieber Rasheed, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Callum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Fabienne on Jan 16, 2020
Lieber Callum, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel in Brühl gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The customer service was great. Nice and respectful. Unfortunately, the room was a first glance was okay but upon closer inspection, was not clean. After spouse cleaned unknown spots in the bathroom, found multiple hairs in bed. Front desk was willing to help, unfortunately, with the quality of the room we had we decided to leave.
Stayed 1 night in Dec 2019
Response from Fabienne on Jan 2, 2020
Dear guest, Thank you for taking time to express your objective impressions from your stay. We are truly sorry that the curtains weren’t cleaned very well. We have already informed the housekeeping team and assure you that we strive as an entire staff to ensure the best services. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We thank you for letting us know your impression and look forward to welcoming you back to the hotel soon! Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good comfortable stay
The check in was easy, the breakfast tasty and the general stay was excellent. I would recommend this hotel any day of the week
Stayed 1 night in Dec 2019
Response from Fabienne on Dec 23, 2019
Dear Valeria, Thank you for the fantastic review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to see you again soon! We wish you and your family a merry Christmas and a healthy and successful New Year 2020. With kind regards Your team from the H-Hotels, Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely stay away. Very comfortable, very friendly staff and a good breakfast to start the day. Bruhl was chosen for its location not for Bruhl itself but the hotel and town experience itself means we'll definitely be back. Didn't get a chance to use the fitness suite, but hopefully next time! Thanks for looking after us so well.
Stayed 4 nights in Nov 2019
Response from Fabienne on Dec 8, 2019
Dear Guest, Thank you for the great review and lovely words about your stay in our hotel in Brühl!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stays
convenient car parking. nice breakfast. good wifi
Stayed 2 nights in Nov 2019
Response from Diana on Nov 24, 2019
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards, Your H-Hotels Team, Diana Bauer-Herrmann - Online Reputation Assistant West

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent receptionist- happy, friendly and really helpful.
Stayed 1 night in Jul 2019
Response from Fabienne on Jul 25, 2019
Dear guest, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Brühl! Best regards Your Team from the H-Hotels Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay when visiting Phantasialand
The stay was great to include the staff. Breakfast was awesome. Love it!
Stayed 2 nights in Jul 2019
Response from Fabienne on Jul 9, 2019
Dear Harry, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from the H-Hotels Fabienne Lennert - Online Reputation Manager West

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was close to the centre of Brühl and the transport links. And a 25-30 minute walk to Phantasialand theme park.
Stayed 3 nights in May 2019
Response from Diana on Jun 5, 2019
Dear Guest, thank you for the great rating you have given our hotel. We are pleased that you enjoyed your stay with us and hope to see you soon! With kind regards Your team from the H-Hotels, Diana Bauer-Herrmann - Online Reputation Assistant West

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phantasialand trip
Close to Phantasialand, quiet area with a super market next door. Friendly staff, good size rooms. Would highly recommend.
Stayed 4 nights in Apr 2019
Response from Fabienne on May 2, 2019
Dear Melissa, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from the H-Hotels Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Hyochul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel i ever met
best hotel i ever met
Stayed 1 night in Mar 2019
Response from Fabienne on Mar 11, 2019
Dear Guest, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from the H-Hotels Fabienne Lennert - Online Reputation Manager West

8/10 Good

Stephen, Manchester

Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel with a good spread for breakfast and comfortable rooms. However the hotel let itself down by only having a single receptionist on duty at 8am to check out a long queue of guests.
Stayed 3 nights in Dec 2018
Response from Fabienne on Dec 10, 2018
Dear Stephen, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from the H-Hotels Fabienne Lennert - Online Reputation Manager West

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Fabienne on Oct 25, 2018
Lieber Gast, vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Lovely staff, the hotel is very good value, clean, comfy, with secure parking and a great breakfast.
Stayed 1 night in Oct 2018
Response from Fabienne on Oct 15, 2018
Dear Joanna, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from the H-Hotels Fabienne Lennert - Online Reputation Manager West

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Fabienne on Oct 25, 2018
Lieber Gast, vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

8/10 Good

Tino

From the 80th, maintained, but the bathroom is rather small.
Stayed 2 nights in Jun 2018
Response from Fabienne on Sep 17, 2018
Dear Tino, Thank you for the great review about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Team from the H-Hotels Fabienne Lennert - Online Reputation Manager West