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Reviews of Holiday Inn Express & Suites Brookings, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Brookings, an IHG Hotel
3020 Lefevre Dr, Brookings, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 162 out of 290 reviews" "
Rating 8 - Good. 77 out of 290 reviews" "
Rating 6 - Okay. 27 out of 290 reviews" "
Rating 4 - Poor. 20 out of 290 reviews" "
Rating 2 - Terrible. 4 out of 290 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2024

10/10 Excellent

Lyda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like being able to walk to restaurants.
Stayed 3 nights in Apr 2024

4/10 Poor

Shawn

Travelled with family
Disliked: Property conditions & facilities
Broken tile in the bathroom, cut my toe. The middle tile in the bathroom is not stuck down and I stepped on it. My skin got caught between the tile Staff was not friendly
Stayed 1 night in Mar 2024

4/10 Poor

Jill

Travelled with family
Disliked: Property conditions & facilities
Pool is closed and I was not made aware of this when reserving the room. I would have chosen a different hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Kari

Travelled with family
Disliked: Property conditions & facilities
The pool/hot tub were closed all 4 days of our stay. We took cold showers, our sink leaked, toilet ran constantly and our fridge sounded like a tank. They also had one of the worst breakfasts I’ve seen In quite awhile. Will never stay here again!
Stayed 3 nights in Mar 2024

6/10 Okay

Ken

Stayed 1 night in Feb 2024

4/10 Poor

Candace

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool closed :(
Stayed 1 night in Jan 2024

8/10 Good

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice, except the pool was ice cold!!
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Stayed 1 night in Nov 2023

8/10 Good

Tad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel, we stayed in room above lobby. All you could hear was the sliding doors opening and sitting all the time.
Stayed 1 night in Nov 2023

10/10 Excellent

Chad

Stayed 1 night in Nov 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel with friendly staff.
Stayed 2 nights in Sep 2023

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had to sit in the lobby for an hour and a half before our room was ready. Check in is at 3, we got to our room at 4:30. Hot tub was out of service, Pool slide was closed, and that was the main reason we choae that hotel over the others. Would not stay again.
Stayed 1 night in Jul 2023

4/10 Poor

Tonya

Travelled with family and small children
Liked: Staff & service
Our room was above the entrance of the hotel, and could constantly hear the entrance door opening and closing (214).
Stayed 1 night in Jul 2023

10/10 Excellent

Dana

Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Ben

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Stayed 2 nights in Jun 2023

8/10 Good

Henry

Stayed 1 night in May 2023

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Kevin

Stayed 1 night in Apr 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
The staff was super friendly and helpful. The room was good. The only reason I didn't give it a higher rating is the fact the pool slide was not open during the week (only open on weekends) and we were there during the week. It was the main reason we choose this hotel. The hot tub was also closed. We had a whole day to fill and planned on spending most of that time enjoying the hottub, pool and the slide, but we didn't use it at all the second day, only spent a couple of hours the first night in the pool and hottub.
Stayed 2 nights in Mar 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warmly greeted and welcomed to the State and Hotel. Positive, happy employees who greeted us, too. Thanks for a nice stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Sue

Stayed 1 night in Feb 2023

4/10 Poor

ashley

Stayed 1 night in Feb 2023

10/10 Excellent

Alex

Stayed 1 night in Feb 2023

10/10 Excellent

Lana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with Dove bath products which is nice. I appreciate the use of shampoo, conditioner, and body wash already installed the bathroom si i can use as much as i need.
Stayed 1 night in Feb 2023

8/10 Good

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tile in bathroom cracked and fan didn't work in bathroom.
Stayed 1 night in Oct 2022

10/10 Excellent

Linda

Stayed 3 nights in Sep 2022

10/10 Excellent

PEGGY

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff! Breakfast was great. Bed very comfortable. I will stay again!!
Stayed 1 night in Sep 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Amazing staff! Very friendly!
Stayed 1 night in Aug 2022

10/10 Excellent

Annabell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept. Staff was welcoming, pleasant and helpful.
Stayed 4 nights in Jul 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Kole, Leona

Stayed 1 night in Jul 2022

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations bc of the wonderful staff. Kind, friendly ans accomodating....even with rude baseball team parents in town. Will def stay here again
Stayed 4 nights in Jul 2022

2/10 Terrible

Angela

Stayed 1 night in Jun 2022

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Megan

Stayed 2 nights in Jun 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in May 2022

6/10 Okay

Eric

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Out dated, WAY overpriced for the condition. Office chair was broken, room was not what I reserved.
Stayed 5 nights in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool is always hit or miss here. This last time the chemicals were off so we had to take the kids across the street. Bummer because we specifially book this hotel for the slide. Breakfast is OK. Staff was very friendly.
Stayed 1 night in Apr 2022

8/10 Good

Keenan

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

4/10 Poor

jill

Travelled with family
Disliked: Staff & service, amenities
The only reason I booked this place was because of the water slide. No where in their website did it say it wasn’t open Monday thru Friday. Very disappointed!
Stayed 1 night in Mar 2022

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful. Nice rooms and a nice pool area, too.
Stayed 1 night in Mar 2022