Our room needs updating especially bathroom. The receptionist checked us in but gave no information of facilities, times for meals etc. Also failed to inform us that the restaurant was fully booked for evening meal. We went for our evening meal waited to be seated by member of staff as notice requested (why is that notice there), to be told they were full with functions, go to bar area!!!
We asked bar person if they were putting England game on TV response, don’t know… if there’s BT games on we’ll see…. WHAT KIND OF ANSWER IS THAT!!! Very poor and rude customer service.