Double Room
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Reviews of The Washington

3 out of 5
The Washington
St Pauls Road, Clifton, Bristol, England

Reviews

7.2

Good

Rating 10 - Excellent. 221 out of 1000 reviews" "
Rating 8 - Good. 385 out of 1000 reviews" "
Rating 6 - Okay. 220 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Rob

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was a real contrast. The reception staff were very welcoming and helpful. The place looked like it could have done with a clean. There were cobwebs and dust everywhere. The rooms were ridiculously hot. Opening the windows revealed a horrible state of repair. Breakfast was good, and the staff were great. It was conveniently located and had secure parking.
Stayed 1 night in May 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and helpful. The Washington is undergoing an update which didn’t cause any inconvenience. Looking forward to when it is finished 👍
Stayed 1 night in May 2024

2/10 Terrible

Bobby

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When making my booking I expressed that it was a booking for my partner and I to enjoy our weekend after getting married. My room was uncomfortable and small, the fan was broken so we had no air flow in the room and was extremely hot and the picture above the bed fell on us during the night. The plug sockets didn’t fit in the wall as the were to close so the plug didn’t even fit in so we couldn’t use our kettle or hairdryer ect. We ended up staying else where and just kept our bags at the property. Our bedding was dirty with white marks all over the grey bed topper and nails and rubbish around the bed. Just not a nice experience for something that was meant to be a weekend of special memories.
Stayed 3 nights in May 2024

10/10 Excellent

Millie

Travelled with partner, Travelled with group
Liked: Staff & service
Lovely staff and very very good area. However the room was dirty and smelled due to mold issues.
Stayed 2 nights in May 2024

4/10 Poor

Dillon

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Osama

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Good overall, not recommended for people with poor mobility as there is no elevator.
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic, but good value for money, as long as you don’t mind not having a shower, toilet (there is a communal one)
Stayed 1 night in Apr 2024

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service
Excellent value for money. Breakfast particularly good, freshly cooked hot and tasty. Beds comfortable and generally quiet hotel. It's a little shabby round the edges but feels like they care about little improvements. Overall good
Stayed 1 night in Apr 2024

8/10 Good

Blaine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Fruendly,helpful. Breakfast good. Lovely bed. Slightly run down in areas and a bit dated
Stayed 1 night in Mar 2024

2/10 Terrible

Darren

Stayed 1 night in Mar 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

hamid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dreadful. No hot water in our bathroom. Heaters shut down during certain hours. The windows are mouldy with no isolation at all. No one at reception at night on Sunday. I can’t believe any of the good comments on expedia about that establishment. Absolutely revolting. I have pictures supporting each of my comments.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rhian

Business traveller
Liked: Cleanliness, staff & service
The room was basic but was a little bit fousty smelling, probably due to damp. Staff were great and breakfast was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Khalid

Business traveller
Liked: Cleanliness, staff & service, amenities
Very good staff Nice Breakfast Good Location
Stayed 3 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
Reception Staff especially the young lady on during the afternoon couldn’t do enough to help you! Nothing was too much trouble! The Hotel was spotless and comfortable, if I stayed in Bristol again I would definitely use this place..
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. Breakfast was good quality and fast service. Better stay than some major chain hotels. Price was the cheapest in the area close to the city center so wasn't expecting much but I was plesantly suprised. The reception desk staff were good athough the lady on the desk didn't seem to sure about the parking arangements on the street as the limited parking that the hotel can supply at a cost (this was explained in a pre check in email) was full. Breakfast staff were welcoming and service was very good I was in Bristol for a catch up with a friend (alcohol was involved) so I wasn't too bothered but the room could do with a being redecorated at there was obvious old signs of water damage above the bed.
Stayed 1 night in Feb 2024

8/10 Good

Raymond

Liked: Staff & service
Very good freshly cooked breakfast included in the price.
Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Helpful staff. Lovely old building. Really nice location. Bed a little soft for me
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Budget stay
Very friendly staff, lady on reception lovely and welcoming. Hotel clean but needs refurbishment. Breakfast very good, full english and continental.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay, excellent staff, the double bed size was a little bit small for two. Everything else was good
Stayed 2 nights in Jan 2024

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Great time, good staff
Stayed 2 nights in Jan 2024

6/10 Okay

Amanda

Stayed 1 night in Jan 2024

2/10 Terrible

Jannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing interesting. But breakfast nice
Stayed 1 night in Jan 2024

8/10 Good

ERIC

Stayed 1 night in Jan 2024

8/10 Good

mary

Stayed 2 nights in Jan 2024

4/10 Poor

Paloma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom was very dirty, I found fake eyelashes in the shower and hairdryer was covered with dust.
Stayed 1 night in Jan 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service
Staff all excellent, happy breakfast team serving an excellent breakfast. Good value for money
Stayed 1 night in Dec 2023

10/10 Excellent

Olayinka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect, enjoyed the experience.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Staff and location were really good can’t fault it. Breakfast was average but cant complain as was included. Room was dated but clean. Only problem I found was really squeaky floors that woke me up a fair few times from the rooms above. This was a lower ground floor room so possibly just an issue down there. Was fit for a quick stay would stay again.
Stayed 1 night in Dec 2023

4/10 Poor

ERIC

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Serena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs refurbishing
Mould in room, stained carpet, stained bed sheets and no bed side tables. Furniture dated and broken
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
We were greeted by a lovely lady who was very welcoming and helpful, the room was just what we wanted and very clean, our breakfast was fantastic with very nice waitresses
Stayed 1 night in Dec 2023

10/10 Excellent

E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 1 night to attend a Christmas party in Bristol. Very good location- under £10 taxi ride to the station or to city centre. Receptionists were super helpful. Room was simple but clean and the bed is so comfortable and bedding super white. Car park also available. Very pleased!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Broken door lock
The hotel was great and very comfy. Although when I arrived at the room, the door did not lock. I waited 2.5 hours for maintenance but I had to go out. I had no option to leave the room unlocked. When I arrived back at the room the lock was fixed. Although upon leaving the next morning the lock was stuck and had to call reception to let me out from the outside, I tried the hotel room phone but it did not work. Fortunately I was able to call the reception from a number on the internet. Overall, apart from this the stay was very comfy and pleasant
Stayed 1 night in Dec 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Darren

Stayed 1 night in Dec 2023

6/10 Okay

Mussie

Travelled with family
Liked: Property conditions & facilities
Am happy
Stayed 8 nights in Nov 2023

10/10 Excellent

Lucy

Liked: Property conditions & facilities
The staff are amazing and so helpful! Would definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aye it was alright.
Stayed 1 night in Nov 2023

6/10 Okay

Anna

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

4/10 Poor

Keith

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It's cheap for a reason
It's cheap, with a reason. Nice staff at reception and in the breakfast room, apples and biscuits in the room were a nice touch too, and the room had a decent TV. However, the place is well worn to say the least. Uneven floors, damp marks on the ceiling and quite a few moldy areas in the room. I've often wondered if these sorts of places keep the fancy named bottle of shampoo etc. and simply refill them from budget items. The rust on the conditioner bottle in the shower answered this. Decent quality loo paper which was a plus. Mine was a small room with a small bathroom, the bed was barely a double so if you're staying with someone make sure you're well acquainted! Reasonable breakfast which was served by a very friendly lady. Overall, bearable but I won't be rushing back
Stayed 1 night in Nov 2023

2/10 Terrible

Michael

It was freezing . The radiators in my room never came on . Even after I complained , nothing was done. Sad because the rest was OK.
Stayed 3 nights in Nov 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Irune on Nov 12, 2023
Dear Jessica,Thanks you very much for your honest score. We hope we can welcome you back in the future.Best wishes,Irune

10/10 Excellent

Haydn

Stayed 2 nights in Oct 2023
Response from Irune on Nov 8, 2023
Dear Haydn,Thanks you very much for your honest score. We would like to know more about your experience, if you can drop an email to irune.ruiz@cliftonhotels.com I will follow up on your experience. Best wishes,Irune

4/10 Poor

Clive

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location being close to the city centre. Nice breakfast. Hotel room was very dated and needed complete refurbishment. Chipped enamel bath, broken toilet seat, rotten draughty window frames and dirty carpets.
Stayed 1 night in Aug 2023

2/10 Terrible

Susan

Travelled with family
Fire risk at the Washington Hotel
When I attempted to go for breakfast my door wouldn't open so I had to wait for someone to break in. When I went to reception to complain and point out the safety issues having a locked door in a fire, the hotel said they would give me a full refund that day. Now, a week later, they have not yet refunded any money and have decided they will only refund 50%.
Stayed 1 night in Oct 2023

4/10 Poor

Jacqueline

Stayed 1 night in Oct 2023
Response from Irune on Nov 12, 2023
Dear Jacqueline,Thanks you very much for your honest score. We hope we can welcome you back in the future.Best wishes,Irune