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Reviews of Best Western Henbury Lodge Hotel

3 out of 5
Best Western Henbury Lodge Hotel
Station Rd, Henbury, Bristol, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 207 reviews" "
Rating 8 - Good. 91 out of 207 reviews" "
Rating 6 - Okay. 21 out of 207 reviews" "
Rating 4 - Poor. 1 out of 207 reviews" "
Rating 2 - Terrible. 2 out of 207 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Philip Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We particularly liked Grace the friendly receptionist who greeted us.
Stayed 1 night in May 2024

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeh lovely hotel lovely room shame On a Saturday night restaurant and Bar weren’t open!
Stayed 1 night in Feb 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Meryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely meal, clean and comfortable room. Will definitely recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed Feelings
Initial greetings from reception was very good, friendly and welcoming. We were happy with the room. This changed when we went down for our evening meal. Being vegetarian we had one choice off a limited menu. The ravioli with butternut squash, although tasty, appeared to have been cooked well in advance. It came with no sauce and was very expensive for what appeared on the plate. Breakfast however was very enjoyable with excellent service. On departure the attitude of reception on checkout was very poor, the worst we’ve ever experienced. When the receptionist finally looked up from her computer we asked for the bill which seemed to be a very arduous task for her. At no time were we asked if we’d enjoyed our stay, were given a smile or even looked at as she carried on working at the computer, even when she handed us the machine to pay. The only words she spoke were” Do you want a receipt?” Having said all this, because of its location to our family, we would stay again but would have an evening meal elsewhere.
Stayed 1 night in Dec 2023

10/10 Excellent

Liz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great homely hotel staff very friendly and helpful Foodbalthou a little expensive but it’s lovely food great breakfast cooked fresh
Stayed 1 night in Nov 2023

8/10 Good

Graeme

Liked: Cleanliness, staff & service, room comfort
First time here
The receptionist, parking and breakfast were good. Our room was ok but looking a bit dated, it was fine for one night.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Business traveller
Stayed 4 nights in Oct 2023

10/10 Excellent

Lucy

Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very helpful polite staff
Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Business traveller
Okay at best
I was in the annex and the walls were very thin (I could someone snoring in the room next door). The room was clean but a little tired, and the mattress was very firm. I wouldn't call this a country house hotel. Food was average, as was service.
Stayed 1 night in Aug 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Friendly service, nice location, reasonable parking. Only complaint was that the room was very warm overnight and didn't find a way to cool it down!
Stayed 1 night in Jul 2023

8/10 Good

Lucy

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Monika

Business traveller
The staff is excellent and made me feel very comfortable. The property is a typical’ best western style’ tired and in need of a spending plan.
Stayed 1 night in Jul 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, room comfort
Very friendly staff. A delicious breakfast good location close to Blaise --good for a walk
Stayed 1 night in Jun 2023

8/10 Good

Kenneth, Southampton

Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super place we really enjoyed our stay
Stayed 2 nights in Jun 2023

8/10 Good

My

Stayed 1 night in May 2023

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building is Georgian, 0ver 200 years old but in excellent condition and well modernised in terms of of furnishings and ensuite facilities. Excellent picturesque gardens. The dining room and menus offered for breakfast and evening meals were fine. Being Grade II listed there was no lift which might be a problem for some people.
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked one night as just a quick visit to see our daughter. Very happy with the room and service provided
Stayed 1 night in Feb 2023

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023

8/10 Good

Richard

Stayed 1 night in Jun 2022

2/10 Terrible

Gillian

Stayed 1 night in Dec 2021

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Peter

Business traveller
Disliked: Property conditions & facilities
It’s pretty tired and worn out
Stayed 1 night in Nov 2021
Response from Reception Team on Nov 15, 2021
Thank you for your feed back, we do hope you enjoyed your stay with us. We do understand that choice of decoration can be subjective but we purposely chose to keep the hotel to match the age, history and character of the building. Thank you again for taking the time to write your feed back

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, traditional building really adds to the positive atmosphere. Very modern bathroom and the shower was to die for 😄. Will look to stay here for all our overnight visits to the The Wave.
Stayed 1 night in Sep 2021

8/10 Good

Carrie

Stayed 1 night in Sep 2021

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Richard, Croydon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Non- fussy hotel with friendly staff and quiet location
Stayed 1 night in Sep 2020

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean room, great staff
Stayed 1 night in Sep 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly check in. Nice hotel.
Stayed 1 night in Jul 2020

10/10 Excellent

PAULWILLIAMS, STAMFORD UK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NICELY MAINTAINED OLD BUILDING.V CLEAN.GOOD BREAKFAST
Stayed 1 night in Feb 2020

8/10 Good

Kieron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Julia, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was hot... due to heavy duty mattress protector. So it was hard to sleep due to heat reflected back creating an oven effect.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff, nice hotel. Road quite noisy if youre near the roundabout
Stayed 2 nights in Dec 2019

8/10 Good

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel and great service, although limited menu.
Stayed 1 night in Dec 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant one night stay over weekend
This was a one night stay so we could join a friend's birthday party. We had a warm welcome with good service. The room in the converted stables was spacious and clean. Breakfast was individually cooked and pleasant. We would stay again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, nice location ideal for the M5. Excellent breakfast choice.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Beautifully restored old Lodge. Superior room 3 very large with sofas and tasteful furniture. Staff very informative on area and breakfast cooked to order. Would visit again if in area.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice clean hotel, large comfortable room. Friendly staff and good location
Stayed 2 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Really lovely stay at Henbury lodge. Spacious comfortable room modern as well as traditional. Amazing service and delicious food at the Blaise restaurant.
Stayed 2 nights in Aug 2019

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Pillows in room were to firm. Had to wait for cooked breakfast for a while. Once it came it was very good. Overall hotel was very good. Staff very polite.
Stayed 2 nights in Aug 2019