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Reviews of Rydges South Bank

4.5 out of 5
Rydges South Bank
9 Glenelg Street, South Bank, South Brisbane, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1008 reviews" "
Rating 8 - Good. 275 out of 1008 reviews" "
Rating 6 - Okay. 72 out of 1008 reviews" "
Rating 4 - Poor. 37 out of 1008 reviews" "
Rating 2 - Terrible. 22 out of 1008 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To have a view on the sixth floor even was just amazing a big thank you to the saff for how nice and professional the staff was they definitely set the standard for hotels in Brisbane
Stayed 1 night in May 2024

10/10 Excellent

Hillary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of shopping, markets, train station and Suncorp. Great view of river with all the amentities we needed for our weekend stay.
Stayed 3 nights in May 2024

10/10 Excellent

Sue

Travelled with family
Liked: Property conditions & facilities
Particularly liked the pool area Very centrally located to shows especially Staff very friendly second time staying would stay again
Stayed 3 nights in May 2024

8/10 Good

Stephen

Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Daisy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at Rydges, very close to South Bank pools, bars and restaurants, only a few mins walk across the road. This is our 4th stay within the last 6 months!
Stayed 4 nights in Apr 2024
Response from James Mackintosh on May 8, 2024
Hi Daisy - Thanks for your review and thrilled to see you had a wonderful stay with us. We look forward to welcoming you back with us again soon.

10/10 Excellent

DAMIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lots of food places near by.
Stayed 1 night in Apr 2024
Response from James Mackintosh on May 2, 2024
Hi Damian, Thanks for your feedback on your stay with us! I'm thrilled to hear that you had a wonderful stay. We hope to welcome you back with us in the future!

10/10 Excellent

Narender

Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Staff & service, amenities, property conditions & facilities
Centrally located in South Bank
Stayed 1 night in Apr 2024
Response from James Mackintosh on Apr 30, 2024
Hi Robert, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from James Mackintosh on Apr 30, 2024
Hi Guy, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close to everything this hotel is and the room was lovely and staff were friendly
Stayed 2 nights in Apr 2024
Response from James Mackintosh on Apr 30, 2024
Hi Shannon, thank you for your feedback on your recent stay with us! Its pleasing to read the team you encountered were friendly and helpful. We hope to welcome you back in the near future!

10/10 Excellent

Ashlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with our stay here, a very convenient, affordable yet lovely hotel.
Stayed 1 night in Apr 2024
Response from James Mackintosh on Apr 30, 2024
Hi Ashlee - Thank you for your lovely feedback on your recent stay with us. We are so glad to see you loved your stay and we look forward to welcoming you back in the future!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully located in the heart of Brisbane
Stayed 1 night in Apr 2024
Response from Yutaro Inaba on Apr 26, 2024
Thank you for taking the time to provide feedback from your stay. I am glad that you enjoyed your stay with us at Rydges Southbank Brisbane. We are looking forward to seeing you again!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from James Mackintosh on Apr 30, 2024
Hi Richard, thank you for your feedback on your recent stay with us! We hope to welcome you back in the near future!

4/10 Poor

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Could nopt access room service Saturday 23rd March due to them being too busy.
Stayed 2 nights in Mar 2024
Response from James Mackintosh on Mar 27, 2024
We apologize for the inconvenience you experienced with room service with the extended wait times - your patience is upmost appreciated. Thank you for your understanding, and we hope to serve you better next time.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again. Room was wonderful, clean and the beds very comfortable. Great location close to shopping, food and entertainment.
Stayed 2 nights in Mar 2024
Response from James Mackintosh on Mar 20, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our room wonderful, clean, and the beds comfortable. We're also pleased that you appreciated our convenient location close to shopping, food, and entertainment.We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice, exactly like the pictures. Amazing view and the staff/service was exceptional. Our flight was canceled and we got re-booked on an earlier flight, they already had our room ready when we arrived and allowed us to check in straight away. Great stay!
Stayed 3 nights in Mar 2024
Response from James Mackintosh on Mar 20, 2024
Thank you for your wonderful review! We're thrilled you enjoyed our rooms and the exceptional service provided by our staff. We're glad we could accommodate your change in plans smoothly. We look forward to welcoming you back soon!

8/10 Good

Emma

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Yutaro Inaba on Mar 11, 2024
I am glad to hear you had a good stay with us at Rydges Southbank Brisbane and thank you very much for taking time to leave your feedback! I hope we will see you soon!

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great area to stay in,room was nice but right from the get go there was a lack of service. We arrived at 5.30 pm and on check in I asked were the pool was as we were dying to have a swim to unwind. We were told the pool closes at 6pm but the pool bar stays open till 10 pm. We were very disappointed as we chose a property with a pool so we could swim in the evenings as we had full days. I have never stayed in a hotel with a pool that closed before 10pm either. Reason for early close - lack of staff. Ok so will have a cocktail and get in part of the plan,dump bags in room go down only to be told hurry up bar closes at 6.30 ! I said I was told 10pm , no lack of staff closing at 6.30. We would have had dinner there but by this point we’re getting sick of the hotel culture and unsure of if they could cope with dinner. Had a great dinner out, came back around 8.30 got to our room went to make a cup of tea , only cups , rang down asked for mugs they said will send some up. Three quarters of an hour later rang down again they said they were coming but short staffed ! Never came ! If they don’t have them just say so , don’t leave people waiting ! In the morning I asked at reception and she apologised and said I’ll send some up , two more cups NOT mugs were on the bench.We had to get takeaway cups in the end. Also I had medication on the bathroom bench next to the glass to take next day and it was thrown out by the cleaning staff. We walked away from there shaking our heads.
Stayed 2 nights in Mar 2024
Response from James Mackintosh on Mar 11, 2024
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and disappointment you faced during your stay. It's disheartening to hear about the lack of service and miscommunication you encountered, particularly regarding the pool hours and availability of amenities like mugs. Your feedback is incredibly valuable to us, and we will address these issues with our team to ensure that they do not happen again in the future. We understand that these lapses in service marred your experience, and we truly regret any frustration they caused. Please know that your concerns have been heard, and we are committed to improving our services to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the high standard of service we aim to provide.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from James Mackintosh on Mar 1, 2024
Thanks for your feedback Michelle!

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to restaurants
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thanks for your feedback Edwina!

6/10 Okay

Carly

Liked: Cleanliness, property conditions & facilities
Property was in a great location. However tv remote was faulty so could not access any hotel information. Room was not stocked with milk or cups, spoons for tea & coffee & we had no access to breakfast as it is all done thru the tv remote which was faulty.
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thank you for your feedback. We're glad you enjoyed our great location. We apologise for the inconvenience with the faulty TV remote and the lack of stocked amenities in your room. Your comments will be addressed to ensure improvements are made. We hope to welcome you back for a more seamless experience.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 4 nights in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thanks for your feedback Trevor!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thanks for your feedback Brendan!

10/10 Excellent

Roshni Devi

Liked: Cleanliness, staff & service, property conditions & facilities
I l o ved staying at Rydges Southbank Hotel and would recommend to others. Very happy with the hotel and room
Stayed 3 nights in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you loved your stay at Rydges Southbank Hotel and that you would recommend us to others. Your satisfaction is our priority, and we're delighted that you were very happy with the hotel and your room. We appreciate your recommendation and look forward to welcoming you back on your next visit.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thanks for your feedback Richard!

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Housekeeping
Rydges serves a purpose in being the closest hotel to the Brisbane Convention Centre. But never in all my years travelling have I had a housekeeper enter my room while I was in the bathroom having a shower and ask whether I wanted housekeeping. The fact that it was 8.30am in the morning and I was getting ready for a conference defeats the whole purpose of staying there. Never again.
Stayed 3 nights in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thank you for sharing your experience with us Shelley. We apologise for the inconvenience and intrusion you experienced during your stay. Your feedback is valuable, and we'll address this issue internally to ensure it doesn't recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.

8/10 Good

Xanthe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect - plenty of powerpoints for allllll the devices, shower with excellent water temperature and block out blinds for a nice sleep in!
Stayed 2 nights in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your feedback Xanthe!

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thanks for your feedback Bradley!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exceptional and so was the service
Stayed 2 nights in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your feedback Marcus!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. We stayed as a party of 3 with a wheelie, despite being a normal room, we could still access the room and the shower chair went over the toilet ok. We did not use the shower, only a quick O/N stay.
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thanks for your review Victoria on your recent stay with us. I am pleased to read you had a wonderful stay!

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from James Mackintosh on Feb 28, 2024
Thanks for your feedback Patsy.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities
Stayed 2 nights in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your feedback Amy!

10/10 Excellent

Shayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable bed in Brisbane!
We would definitely recommend for a quiet, comfortable, and central stay right at the conference center. The food was excellent and the breakfast very tasty. The beds were so comfy I slept better than at home! The room we had was very spacious, with excellent amenities.
Stayed 3 nights in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thanks Shayne for your amazing feedback and it does read that you had a fantastic stay. We look forward to welcoming you back soon.

2/10 Terrible

victoria

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrific customer service
Great hotel but absolutely shocking service with hotels.com. I need a receipt to be reimbursed by my company and it's been over a week chasing it. It hasnt been emailed to me and trying to phone the landline with my details and the robot is saying it cant find my booking. Going in circle. It's just an horrific customer service. Never again.
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Hi Victoria - This may be something you need to speak to hotels.com directly as your review is based on your stay at the hotel.

10/10 Excellent

Bruce

Stayed 1 night in Feb 2024
Response from James Mackintosh on Mar 27, 2024
Thank you for your feedback!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your feedback Daryl!

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent, room was very big and spacious, more than enough room for pram and portacot, amazing for families with young kids
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your feedback Ashleigh!

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay made very enjoyable and easy by great staff at Check In / Check Out, Valet Service Team and ladies servicing rooms. Nice view of the city. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thanks Sarah for the wonderful feedback in all areas. Its pleasing to read the team really looked after you during your stay. We hope to welcome you back soon.

8/10 Good

Kylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, was a shame about the view of a roof and wall Of building next door given we booked many months in advance. Breakfast was great.
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for sharing your feedback. We're pleased to hear you found the room spacious and enjoyed the breakfast. We apologise for any disappointment regarding the view. We appreciate your understanding and hope to welcome you back for an even better experience in the future.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your feedback Michelle!

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good service
Good hotel is great location, but service was not good. Check in staff were friendly, but when trying to order room service, no one was answering the phone. Went down to reception to ask for bucket of ice, as no one answering calls. After 30 min still no ice arrived so had to go down a second time, with the lady at reception being extremely rude.
Stayed 1 night in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your recent feedback. We're glad you appreciated our location and friendly check-in staff. However, we apologise for the service lapses you experienced with room service and the delay in fulfilling your request for ice. We're also sorry for any rudeness encountered at reception. Your comments will be addressed internally to ensure such issues are rectified promptly. We value your feedback and hope for the opportunity to provide you with a better experience in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff, good rates and a good view. The room was clean and well maintained.
Stayed 2 nights in Jan 2024
Response from James Mackintosh on Feb 26, 2024
Thanks John for your review - we hope to welcome you back with us in the future!

10/10 Excellent

Kalaichilvi

Stayed 3 nights in Jan 2024
Response from James Mackintosh on Mar 27, 2024
Thank you for your feedback!

6/10 Okay

Clinton

Stayed 2 nights in Feb 2024
Response from James Mackintosh on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Tracey

Stayed 1 night in Feb 2024
Response from James Mackintosh on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to a lot of dinning and entertainment. However the best dinning is experienced right there at Rydges. Everyone was so helpful from the moment we were greeted and assisted with our luggage, to the wonderful table service and delicious meal. Thank you everyone at Rydges.
Stayed 2 nights in Feb 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your dining experience with us at Rydges and found our team to be helpful. We're delighted to have contributed to your positive stay. We hope to welcome you back soon for another memorable experience.

10/10 Excellent

Maire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel in great location
Very friendly staff and excellent location. The guest laundry was very handy!
Stayed 3 nights in Feb 2024
Response from James Mackintosh on Feb 9, 2024
Hi Maire - Thanks for your feedback and we hope to see you back with us soon!

10/10 Excellent

Deirdre

Stayed 1 night in Feb 2024
Response from James Mackintosh on Mar 27, 2024
Thank you for your feedback!

8/10 Good

Judith

Liked: Staff & service, property conditions & facilities, room comfort
Disturbed sleep
Disturbed sleep - tv came on twice overnight ?who programmed that. Squeaky door to ? Housekeeping room next door - frequent opening and closing from ?6am Long dark strand of hair stuck to interior of closed bathroom door
Stayed 1 night in Jan 2024
Response from James Mackintosh on Feb 26, 2024
Thank you for bringing these issues to our attention. We apologise for the disturbances you experienced during your stay. Your feedback will be addressed with our team to ensure a more comfortable experience for our guests in the future.