Case study in how to alienate guests. Panhandlers at the entrance, 6th flloor lobby, confusing triangle hallways with elevator signs marked pointing the wrong direction. Booked a room with double and twin bed, upon arrival was given a single twin. Trekked back up to reception, was told that since I was alone, I could only get one bed. Seriously. I have never before been asked to justify wanting or needing a bigger hotel room (and I had already paid for it). Reception said the hotel was full, but finally gave me a new room, which turned out to have just a double bed, and more cramped than the first. Not even room for a chair or side table, just the double bed. No tea kettle or coffee machine. Although appearing new, room had foul smell. Dismal view from window of cement courtyard and other side of hotel, so drapes need to be drawn. The street facing rooms looked much cheerier, but good luck getting the hotel to honor your room request for them. Passed a very uncomfortable night, hallway noise during the night, no coffee in the morning so had to go up to their overpriced continental breakfast (which is at least in a bright and cheerful room- but if you need to go back to you room for anything, you can't re-enter without paying for another ticket for the turnstyle. )This hotel is simply not designed or run with hospitality in mind. One positive- they will hold your luggage for you.