Winery
Check availability

Reviews of Chateau Elan

4.5 out of 5
Chateau Elan
100 Rue Charlemagne, Braselton, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1003 reviews" "
Rating 8 - Good. 209 out of 1003 reviews" "
Rating 6 - Okay. 108 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jamila, Goleta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beautiful. Loved that my room was close to the elevator. That helped out a lot. Wish I had a better view outside my window.
Stayed 1 night in May 2024
Response from Scroft on May 25, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Yvose, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 out of 10. we decided to celebrate our eighth wedding anniversary at Chateau Elan And the entire experience from booking until check out has been AMAZING. The entire staff at Chateau Elan was amazing and the atmosphere was welcoming. Don’t second-guess it. Just book now and you will not regret it!!!
Stayed 2 nights in May 2024
Response from April on May 20, 2024
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.

8/10 Good

Chantal

Toilet in the bathroom ran majority of the night, the hallway of my room was very loud throughout the night. Audible Nuisance of other room doors, slamming multiple times throughout the overnight. I had a late check out scheduled, and housekeeping begin harshly knocking on my door before the hotels scheduled checkout time. The overall cleanliness of the property was OK, it could’ve been clean a little bit thoroughly. At the restaurant in the spa, I sat next to the window. Food crumbs were all on the floor in the windowsill.
Stayed 1 night in May 2024
Response from April on May 19, 2024
Although we're disappointed to hear our service was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable.

2/10 Terrible

jeremy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The food, room, location, experience, and views were great. The problem was with our final night. The room next to ours threw a party. Loud music and loud people at 11:15 pm. We called the front desk two times for help. The people left, then returned around 1 am. Proceeded to crank up the music again and talking and arguing loudly. We called again and security came up. Apologized to them and asked them to turn it down. As soon as security left they once again started up the music and loud talking. We called once again and security came to ask them to turn it off. Around 1:45am they finally stopped carrying on and it was quiet. We received no apology from staff or the desk when we checked out. It's unfortunate that one bad night put a damper on our anniversary weekend. Other than the horrible night, the rest of the experience was great.
Stayed 2 nights in May 2024
Response from April on May 19, 2024
Although we're disappointed to hear our service was not up to your standards or ours, we are grateful that we were able to make some other aspects of your stay enjoyable.

10/10 Excellent

JANICE

Travelled with partner
BEAUTIFUL
Stayed 1 night in May 2024
Response from April on May 19, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Richere

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love everything
Stayed 1 night in May 2024
Response from April on May 19, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Hilliard

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed our time there.
Stayed 1 night in May 2024
Response from April on May 19, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the combination of great accommodations, friendly staff, and lively entertainment options like the live music and wine tasting made our stay absolutely amazing. I highly recommend this hotel for anyone looking for a memorable and enjoyable experience!
Stayed 1 night in May 2024
Response from April on May 13, 2024
I'm delighted to hear that you enjoyed our many amenities, such as Paddy's, Louis House Of Bourbon, Marc's and the golf course.

10/10 Excellent

Kira

Travelled with family
Liked: Amenities
This property is excellent
Stayed 1 night in May 2024
Response from April on May 12, 2024
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.

8/10 Good

Sean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is clean and maintained. The staff is great. Only issue was a ordered a hamber and fries and my ticket was 78.00. No matter how much money a peraon has that was expensive.
Stayed 1 night in May 2024
Response from April on May 12, 2024
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from April on May 11, 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 Excellent

Arusha

Travelled with partner
Liked: Amenities, property conditions & facilities
I loved everything about my stay
Stayed 1 night in May 2024
Response from April on May 10, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Caridad

Stayed 4 nights in Mar 2024
Response from April on May 8, 2024
Thank you for your review, and we look forward to welcoming you back soon.

8/10 Good

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Scroft on May 3, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Phoebe

Stayed 1 night in Apr 2024
Response from Scroft on May 21, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Carla

Stayed 2 nights in Apr 2024
Response from Scroft on May 18, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Shavonne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and hotel was clean
Stayed 3 nights in Mar 2024
Response from Scroft on Apr 28, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from April on Apr 27, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

TRACY

Stayed 1 night in Apr 2024
Response from April on Apr 22, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from April on Apr 18, 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property
Stayed 2 nights in Apr 2024
Response from Scroft on Apr 14, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to drink wine
Stayed 1 night in Apr 2024
Response from Scroft on Apr 13, 2024
I'm delighted to hear that you enjoyed our wine, thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from April on Apr 11, 2024
Thank you for your review, and we look forward to welcoming you back soon.

8/10 Good

Gabrielle

Stayed 3 nights in Mar 2024
Response from Scroft on Apr 28, 2024
Thank you for your review, and we look forward to welcoming you back soon.

2/10 Terrible

Sun Young

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The ladies locker room was incredibly dirty!! There was trash on the ground and it seemed like no one maintained the area. The staff were all helpful.
Stayed 1 night in Mar 2024
Response from April on Apr 8, 2024
This does not come anywhere close to the high standards we usually adhere to, and we have already begun taking actions to remedy the problem.

10/10 Excellent

Allen

Stayed 1 night in Apr 2024
Response from Scroft on Apr 26, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Tomeca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge Bruce was amazing. The entire staff was courteous and friendly. My husband and I spent our anniversary here for the second year in a row and we will continue to visit on special occasions. Our dinner at the Marc was delicious and the staff was so amazing!
Stayed 1 night in Apr 2024
Response from Scroft on Apr 5, 2024
I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest, and I am pleased to hear that you had a great dining experience at the Marc restaurant.Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 Okay

Kimberly

Travelled with group
Liked: Staff & service, property conditions & facilities
The hot tub was not clean not was the ice machine on the 4th floor
Stayed 1 night in Mar 2024
Response from April on Apr 1, 2024
This does not come anywhere close to the high standards we usually adhere to, and we have already begun taking actions to remedy the problem.

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scroft on Apr 3, 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from April on Mar 31, 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property fabulous
Stayed 1 night in Mar 2024
Response from Scroft on Mar 27, 2024
Thank you for your review, and we look forward to welcoming you back soon.

8/10 Good

Lori

Stayed 2 nights in Mar 2024
Response from Scroft on Apr 16, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Chris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great venue for meetings, lots of extras with SPA and Golf Course, Beautiful grounds to walk around and relax.
Stayed 1 night in Mar 2024
Response from Scroft on Mar 27, 2024
I'm delighted to hear that you enjoyed our Spa mansion and the golf course. Thank you for your review, and we look forward to welcoming you back soon.

6/10 Okay

Monique

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too high
Stayed 2 nights in Mar 2024
Response from April on Mar 25, 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

6/10 Okay

CADEE

Stayed 1 night in Mar 2024
Response from Scroft on Apr 14, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Jenae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience!
Stayed 1 night in Mar 2024
Response from April on Mar 24, 2024
Thank you for your review, and we look forward to welcoming you back soon.

6/10 Okay

Mary, Nashville

Liked: Cleanliness, staff & service
I haven’t stayed here in 5 years, and it’s sad to say it’s gone downhill. I cannot believe that old fashioned’s are premade!!! The bar was obnoxious to say the least. DJ was extremely loud. Used to be a nice place to enjoy a real drink and relax. Sheets were scratchy and the pillows were terrible. I was really disappointed :(
Stayed 2 nights in Mar 2024
Response from April on Mar 24, 2024
We truly apologize for the difficulties you faced during your stay, and for the fact that you unfortunately weren't able to experience the level of service we are known for.

10/10 Excellent

nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing first class all the way. We will be back for sure
Stayed 4 nights in Dec 2023
Response from Scroft on Mar 20, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional! The property wa s very nice and spa was excellent!
Stayed 1 night in Mar 2024
Response from Scroft on Mar 18, 2024
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. We are also delighted to hear you enjoyed our world class spa and the amenities it offers. Thank you for your review and we look forward to welcoming you back soon.

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to visit. Can't wait to return.
Stayed 2 nights in Mar 2024
Response from Scroft on Mar 17, 2024
Thank you for your feedback and for your loyalty to Chateau Elan.

10/10 Excellent

KIMATHI

Liked: Staff & service, amenities, property conditions & facilities
Everything is so nice and clean .I would definitely recommend this winery.
Stayed 1 night in Mar 2024
Response from Scroft on Mar 17, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scroft on Mar 8, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
It’s beautiful! There are many restaurant choices and the staff is amazing!
Stayed 1 night in Mar 2024
Response from Scroft on Mar 6, 2024
We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guest. And we are happy to hear you enjoyed our many restaurants on property, and we look forward to having you stay again.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I have to say is I will be back every year! Superior everything...
Stayed 2 nights in Mar 2024
Response from Scroft on Mar 6, 2024
Thank you for your review, and we look forward to welcoming you back soon.

10/10 Excellent

VALERIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Jan 2024
Response from Scroft on Mar 2, 2024
Thank you for your review, and we look forward to welcoming you back soon.

8/10 Good

Evon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really nice. I think the price was too high.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for posting your feedback from your visit with us Evon. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Kaushika

Travelled with group
It was a great stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

4/10 Poor

Seyed Ali

Stayed 1 night in Feb 2024
Response from Scroft on Mar 20, 2024
We are certainly disappointed to know that we failed to meet your expectations on so many levels.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Titilayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!