Botanical Gardens Tours and Activities

Peaceful, beautiful view, lovely room, great service

This is our 4th time at Starfish. Each time it gets better in some areas. Customer service mainly. The staff were very friendly and accommodating esp in the dining room and front desk. WiFi did not work in the room only in the common areas. My husband and I love playing pool, please starfish fix the pool table or buy a new one! It is ridiculous trying to play pool on it. It’s about to fall over. The rooms are very clean and comfortable. Housekeeping comes in daily. The food on a whole was good but needs improvement. The 2 grill chefs were excellent. They made my husband a very delicious fish entree on a few occasions. One of my favorite items (veggie wraps) was not on the menu due to running out of the item. They replaced it with a hard taco filled with green salad. That was unacceptable. The veggie burger was excellent thou Everything was very fresh. The highlight of our trip was seeing the leatherback turtles come up on the beach and lay their eggs. It was very beautiful. One thing thou a starfish employee was out on the beach talking with people watching the turtles was way too loud while the turtle was laying her eggs. That was a bit frustrating esp since there are signs telling you to be quiet when you witness this. More training for this staff is essential.

The good: - Great location and easy access to the main strip and proximity to airport. - Welcome drink at the resort was delicious. - Warm welcome and attendees were very hospitable on a daily basis. - Great breakfast (Variety of offerings and home cool selection). - Easy access to private beach and pool on the premises. - Adequate room and great views to the beach. - Clean resort and well kept scenery. The Bad: - Small TV in the room. - Outdated access to the rooms. The doors need to be upgraded with more modernize key card access. - Utensils in the room (spoons for the coffee) needs to be upgrade. - WiFi was offered but seems to work in the reception area and nearby surroundings. As soon as you walk to your room access was disconnected. - Better control of insects in the room (for example ants in the bathroom, and around bed area). There was an insecticide spray in the room when used kept the ants at bay.