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Reviews of Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel
27891 Crown Lake Blvd, Bonita Springs, FL

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ciynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in an area we've never been before, i liked it quite a bit....will possibly go back
Stayed 2 nights in May 2024

10/10 Excellent

Kelvis

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natalia at the front desk is amazing , she was friendly , professional , great customer service to guests , this is my 5 th stay in at this property and recommended some friend as and family because of this , actually all staff was really friendly
Stayed 2 nights in May 2024

4/10 Poor

Lynda, Steilacoom

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Has not been updated since 1950s. 😕 There were small bugs on the night stand by the bed that we got rid of ourselves. When we checked in, we had to wait for them to get off there cell phones to help us. Keep driving...
Stayed 3 nights in May 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice place, great night staff.
Stayed 1 night in May 2024

6/10 Okay

Kanak

Stayed 4 nights in May 2024

8/10 Good

Cindy Reyna

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice central hotel. Needs a little remodeling
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

6/10 Okay

Moshe

Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra, Pembroke

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Apr 2024

10/10 Excellent

Heng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Fred

Stayed 1 night in Apr 2024

2/10 Terrible

Elizabeth, Paradise

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Maria

Travelled with family
Liked: Staff & service
It needs maintenance. Breakfast is very good!
Stayed 1 night in Apr 2024

2/10 Terrible

Steve

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with partner
Great stay. Clean rooms, hallway and lobby are. Staff was excellent and very friendly.
Stayed 1 night in Apr 2024

8/10 Good

john

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated facility, especially bathroom. Light around mirror did not work, very noisy exhaust fan, tub was very worn, Beds were ok.
Stayed 3 nights in Apr 2024

4/10 Poor

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
Good breakfast, too many roaches!
Stayed 1 night in Apr 2024

6/10 Okay

Bruno

Room not available for hours
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Amenities
Excellent, friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Travelled with family
Staff were very professional and helpful. Breakfast was excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tom

Stayed 4 nights in Mar 2024

8/10 Good

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Kathy

Only negative was it felt damp in our room.
Stayed 3 nights in Mar 2024

4/10 Poor

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay at one again, room smelled VERY musty, extremely outdated, nobody ever cleaned our room, we had to ask for fresh towels daily
Stayed 3 nights in Mar 2024

4/10 Poor

John T

Travelled with group
Disliked: Amenities, property conditions & facilities
Very outdated. My room on third floor smelled moldy and clammy. I would avoid this place at it has inherent problems built poorly . The breakfast was indeed good .
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The coffee maker didn"t work, the bathroom sink drained very slowly (needed draino), and the mirror light in the bathroom blinked constantly. Pool filter needed backwashing..
Stayed 3 nights in Mar 2024

2/10 Terrible

Kelly

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel stay i have ever experienced. The room was nasty the toilet didn't flush the tv didn't work amongst many issues...do not stay here
Stayed 3 nights in Feb 2024

8/10 Good

KEN

Stayed 3 nights in Feb 2024

2/10 Terrible

Robert

Business traveller, Travelled with partner
I have used Expedia to book dozens of reservations over the years and the rate you changed us for this hotel is outrageous! I’ll never use your firm again! The rate printed out by the desk clerk was over $400 which is ridiculous for a property undergoing major renovations and a new roof!
Stayed 1 night in Feb 2024

2/10 Terrible

Rebecca May, Augusta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had bugs crawling all over the place. Most of the staff spoke Spanish and pretended they didn't understand English. They were rude and rolled their eyes behind your back. Pancake machine didn't work, certain items were out of stock every day. Only whole milk after Tuesday and watery oatmeal. The faucet in the tub did not work properly and would not shut off. Would never stay there again!
Stayed 4 nights in Feb 2024

8/10 Good

Cathy

Stayed 4 nights in Feb 2024

2/10 Terrible

Tobias

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
First room smelled bad. Switched rooms and discovered that this one was full of mold in the bathroom and just in poor condition. The hotel needs a major overhaul and soon. My allergies acted up due to the unhealthy mold. Don't stay here. I took some pictures and will definitely write some more reviews. A shame it is a holiday inn.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

Robert

Travelled with family
Tried to cancel because we have COVID. the hotel would not help us.
Stayed 1 night in Feb 2024

4/10 Poor

Sharon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of a total remodel. Bathtub was old, stained, and wouldn’t hold water. The carpet was filthy. Had on wi fii the whole trip. Went down to check out why and there was one person demanding their money back, another with the same problem as I was. The ceiling in the lobby was leaking, the wallpaper was pealing off the walls. Not pleased with this hotel at all!!!!
Stayed 5 nights in Feb 2024

8/10 Good

Gurol, Fond du Lac

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First of pool was dirty and seems like half full so if I know upfront i wouldn't book this hotel. Being snowbird this is issue. Another issue I was told plumbing issues they had and lobby and breakfast area was messy. And rent a car companies booked our rental as an EV but charger was not working at the hotel. Also there are no working outlet outside. All outlets somehow disabled and we were out of charge middle of our trip. Other than that just the room for sleep.
Stayed 4 nights in Feb 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

2/10 Terrible

Diane

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Flooded and drying to dry out with fans No hot water No thermostat for air Leaking plumbing Water on floor in bathroom Broken desk chair
Stayed 2 nights in Feb 2024

2/10 Terrible

koneta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful hotel and grossly understaffed. Construction on rooms every day, banging waking everyone up. Room never cleaned after three nights. Items requested never come to room. Wallpaper falling off. Smell of strong carpet adhesive everywhere. Bathroom in shabby condition as well as shower and tub. Door to hotel not able to close or lock in back. Expedia no help rectifying anything, in spite of contacting them twice. Do not go here.
Stayed 3 nights in Jan 2024

4/10 Poor

Rob McIllwain

Travelled with family
Not good
Toilet would not flush. Ants on breakfast bar as well as in our room. Very outdated and smelled bad
Stayed 6 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Vacation time Not….
Bad smell, ants in room. Ants on bar at breakfast, toilet broken. Not a good experience at all.
Stayed 1 night in Jan 2024

6/10 Okay

Debbie, North Palm Beach

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Sid

Stayed 2 nights in Jan 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Anne, Land O Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

SAURABH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Quality of rooms and overall hotel condition is not what i expected from Holiday Inn. Definitely not worth the money as its very average hotel and you would find better options for lower price. Elevator was old and noisy ( and just one elevator for so many rooms). The bathroom was old and caucking was coming off. Room air conditioner had no control for fan. Also odd thing is that there were construction workers everywhere talking loudly and playing loud songs). Definitely not going again with holiday inn.