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Reviews of Residence Inn by Marriott Boise Downtown City Center

3 out of 5
Residence Inn by Marriott Boise Downtown City Center
400 S Capitol Blvd, Boise, ID

Reviews

9.4

Exceptional

Rating 10 - Excellent. 407 out of 526 reviews" "
Rating 8 - Good. 68 out of 526 reviews" "
Rating 6 - Okay. 30 out of 526 reviews" "
Rating 4 - Poor. 9 out of 526 reviews" "
Rating 2 - Terrible. 12 out of 526 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 2 nights in Mar 2024
Response from Residence Inn Marriott Boise Downtown/City Center on Apr 19, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Mar 2024
Response from Residence Inn Marriott Boise Downtown/City Center on Apr 19, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Nicole, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. We walked to restaurants and the Boise State campus.
Stayed 1 night in Apr 2024
Response from Residence Inn Boise Downton/City Center on Apr 12, 2024
Thank you for choosing to stay with us!

8/10 Good

Gerardo

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Residence Inn Boise Downton/City Center on Apr 12, 2024
Thank you for choosing to stay with us!

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Residence Inn Boise Downton/City Center on Apr 12, 2024
Thank you for choosing to stay with us!

6/10 Okay

Matthew

Stayed 3 nights in Mar 2024
Response from Residence Inn on Mar 21, 2024
Hi Matthew,Thank you for taking the time to rate us on your recent stay. What could we do better to correct what caused you to leave us a 3 out of 5?

2/10 Terrible

Crystal

Stayed 2 nights in Mar 2024
Response from Residence Inn Boise Downton/City Center on Apr 12, 2024
Hi Crystal,I appreciate you taken the time to review our hotel. I would appreciate it if you let us know what issues you experienced while you were here that led to you giving us such a low score. Thank you for your time.

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel!
Stayed 2 nights in Mar 2024
Response from Management on Mar 8, 2024
Loved seeing the comments about our hotel. See you the next time you are in Boise.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 8, 2024
Thank you for the great review.Hope to see you the next time you are in Boise.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities
No ice bucket, not many TV choices or smart TV, did not tell in when breakfast was, only 1 dinning chair in the room but was for two guests.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Dear Elizabeth,I am sorry that you did not enjoy your stay. I appreciate the feedback and will make sure we correct the items listed below. I am surprised by the comment of no smart TV as all rooms should be able to access Applications like NetFlix. When you checked in there should of been a brief desciption on a piece of paper with our hours of operations for the Breakfast & Lounge in your key packet. I am sorry you did not receive.

10/10 Excellent

Drew Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
great stay-would recommend
Stayed 3 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you for the great review. Hope to see you the next time you visit our Beautiful City.

10/10 Excellent

Katelyn

Stayed 2 nights in Feb 2024
Response from Residence Inn on Mar 21, 2024
Thank you for staying with us

10/10 Excellent

Kelly A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area for dog relief was not very good but everything else was really nice. Would stay again in the future.
Stayed 1 night in Dec 2023
Response from Management on Feb 19, 2024
Thank you for the great review.

10/10 Excellent

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude at the desk
Had a great day room was great. Enjoyed having the kitchen. We used a cart to get our luggage up to the room and left it in the hall. The next day it was gone and we called to get it back and they said nobody was available to bring it to us so I rated it poorly on the Service. They were rude.
Stayed 1 night in Jan 2024
Response from Management on Feb 15, 2024
Thank you for the great review. I am sorry that we did not have a bellhop available at the time you requested one.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are always exceptional; always clean, quiet- great stay
Stayed 2 nights in Jan 2024
Response from Management on Feb 15, 2024
Thank you for the kind words about our staff. Look forward to seeing you again soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, downtown Boise is super walkable, and the views were amazing. It was my first time in Idaho and I loved it.
Stayed 3 nights in Jan 2024
Response from Management on Feb 15, 2024
We agree Downtown Boise is great. Look forward to having you here soon.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Residence Inn Boise Downtown City Center on Jan 8, 2024
Hi Amy,We recognize your time is valuable and appreciate the feedback you have provided.

8/10 Good

Rich

Stayed 9 nights in Dec 2023
Response from Management on Dec 28, 2023
Thank you for the review.

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service when we arrived and just overall great hospitality
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Thank you for the overall great review and the comments about our customer service. Look forward to seeing you in the future.

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Right by trader joes, the cinema, the warehouse and walking distance to fun bars, restaurants and our hockey game! Great room and staff as well!!
Stayed 2 nights in Dec 2023
Response from Management on Dec 28, 2023
Thank you for the great review. Our location is great for visiting the many options downtown. Go Steelheads!!

10/10 Excellent

Massimiliano De

Response from Management on Feb 15, 2024
Thank you for the great review. See you the next time you are in Boise.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Love it because its conviennient on shops, groceries, washer and dryer was helpful during our stay. Free breakfast was great also! Thank you!
Stayed 6 nights in Nov 2023
Response from Residence Inn on Dec 3, 2023
Dear Ruth,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Marriott

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with everything including the staff from the front desk, bartender and people who clean. Job well done.
Stayed 2 nights in Nov 2023
Response from Management on Nov 14, 2023
Thank you for the great review. We hope to you come back to our hotel soon.

10/10 Excellent

Erika, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Residence Inn Marriott Boise Downtown City Center on Oct 31, 2023
Thank you for taking the time to let us know about your stay.

10/10 Excellent

Hilary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here!
Stayed 2 nights in Oct 2023
Response from Management on Oct 23, 2023
Thank you for the fantastic review and we hope to see you again in the near future.

10/10 Excellent

marleen, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Residence Inn Boise Downtown City Center on Oct 31, 2023
Thank you for taking the time to let us know about your stay.

10/10 Excellent

Jeremiah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean roomy and comfortable. Great place.
Stayed 1 night in Oct 2023
Response from Management on Oct 10, 2023
Thank you for the great review. Look forward to your next stay with us when you are in Boise..

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Awesome hotel and room...the room was like a mini apartment with the kitchen and living room space. The room was very clean, parking was easy, breakfast was ok. Location was great and central to downtown Boise, which is a really nice city. The rooftop bar was closed due to weather so didn't get to try out. Would stay there again!
Stayed 1 night in Oct 2023
Response from Management on Oct 4, 2023
Thank you for the fantastic review. Hope to see you the next time you are in Boise..

10/10 Excellent

Julianna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay for good rest and wonderful amenities…best hotel I’ve stayed at!
Stayed 1 night in Sep 2023
Response from Management on Sep 26, 2023
Thank you for the great review... Hope to have you as a guest again the next time you are back in Boise!!

10/10 Excellent

Kevin R

Stayed 2 nights in Sep 2023
Response from Management on Oct 20, 2023
Thank you for the great review.. Hope to see you soon.

10/10 Excellent

Anna, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 3 adults needing 3 separate beds, so did the room with two queens and a sleeper sofa. This was great choice for us. The room was very spacious, with a nice sitting area, dining table, and kitchen. Relaxing in our room was quite comfortable. Location was also great -- super close to lots of restaurants. Note for the staff: We were told that the sleeper sofa would have bedding already on it, but when we pulled it out to use it, it did not. We called the front desk to request that it be made up. When we heard a knock a few min later and opened the door, there was a pile of bedding supplies, but the housekeeping staff had run away! This happened twice, since not all bedding was there the first time we called. Apparently they really didn't want to come in and make the bed for us! We got a really good laugh over this housekeeping gnome who is desperate not to be seen...
Stayed 1 night in Sep 2023
Response from Management on Sep 26, 2023
Thank you for the kind review and the additional comments about the housekeeping staff. We will review the correct procedure with our in-house gnome.

10/10 Excellent

Janet, Lansing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice short stay, near everything downtown.
Stayed 3 nights in Aug 2023
Response from Management on Sep 21, 2023
Thank you for the great review. Love Downtown Boise as everything is within walking distance. Hope to see you the next time you are in town.

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and amenities. Excellent breakfast
Stayed 2 nights in Sep 2023
Response from Management on Sep 5, 2023
Thank you for the great review. I am happy to see that you enjoyed our breakfast. Hope to see you the next time you are in Boise.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in a walking distance to everything.
Stayed 2 nights in Sep 2023
Response from Management on Sep 5, 2023
Thank you for the great review. Hope to see you the next time you are in Boise.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Idaho best experience I’ve had, hotel was great, location to everything staff and guests services were amazing!!! Will be back
Stayed 2 nights in Sep 2023
Response from Residence Inn Boise Downtown City Center on Oct 31, 2023
Thank you for taking the time to let us know about your stay.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High end facilty for mid level price
Very nice facilities, extremely clean, professional staff, great rooftop bar and patio. Our room was enormous and in great condition. Not cheap, but worth every penny!
Stayed 1 night in Aug 2023
Response from Management on Sep 5, 2023
Thank you for the comments on your review. I am happy that you enjoyed our location and the size of our rooms.

10/10 Excellent

Christian

Stayed 1 night in Aug 2023
Response from Management on Sep 8, 2023
Thank you for the 5 out 5 review. See you the next time you are in Boise..

10/10 Excellent

Constantin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains aren't wide enough to block the morning sun but the shower head pressure was practically massage quality so all is forgiven! And great location. Highly recommend.
Stayed 1 night in Aug 2023
Response from Management on Aug 16, 2023
Thank you for the feedback and the excellent review. Hope to see you the next time you are in Boise..

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023
Response from Management on Aug 28, 2023
Thank for the great review. See you the next time you are in Boise.

10/10 Excellent

Austan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, and the staff was very helpful and nice. Facilities are very clean and well put together. This place is pretty much brand new looking. I highly recommend this hotel, and I will be staying here again.
Stayed 1 night in Jul 2023
Response from Management on Aug 3, 2023
Austan,Thank you for the great review. Hope you come back to Boise soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on Aug 3, 2023
Thank you for the great review.

10/10 Excellent

Marcell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of Boise, beautiful new property, can easily be a 4 to 4.5 star hotel
Stayed 2 nights in Jul 2023
Response from Management on Jul 10, 2023
Thank you for the great review. We look forward to your next visit in Boise.

10/10 Excellent

Valerie, Sammamish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Management on Jul 10, 2023
Thank you for the 5 out of 5 survey.

6/10 Okay

Jesus

Stayed 2 nights in Jun 2023
Response from Management on Jul 25, 2023
Thank you for the review. Look forward to seeing you the next time you are in Boise.

10/10 Excellent

Casey

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
This is a fabulous place to stay, especially with kids!
Stayed 1 night in Jun 2023
Response from Management on Jul 4, 2023
Thank you for the great review Casey. Hope to see you and your family again the next time you are in Boise!

10/10 Excellent

Lanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Management on Jun 28, 2023
Thank you Lanae for the great review. Hope to see you the next time you come to Boise.

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Management on Jun 28, 2023
Megan,Thank you for the great review. Hope to see you the next time you are in Boise.

8/10 Good

Gloria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean, spacious, with a full kitchen and large bathroom. Staff goes out of their way to be helpful, and friendly. Breakfasts are amazing - eggs, bacon or sausage, and quiche or breakfast sandwiches or another special item, ripe, fresh pineapple, melon, grapes, bananas, oranges, apples. make-your-own waffles, cereals, excellent oatmeal with six different add-ons.
Stayed 4 nights in Jun 2023
Response from Management on Jun 12, 2023
Thank you for the great review.. I agree that our breakfast is very tasty. I love the cheese and spinach quiche's with a little hot sauce. Hope to see you the next time you are in Boise.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great anniversary stay!
Room was a corner room with big windows and great kitchen accommodations! Also loved the roof deck bar - great sitting areas around numerous fireplaces- very nice!
Stayed 1 night in May 2023
Response from Management on May 31, 2023
Thank you for the great review and Happy Belated Anniversary.Hope to see you the next time you are in Boise.

2/10 Terrible

Candice

Stayed 2 nights in May 2023
Response from Management on May 22, 2023
I am sorry that you were disappointed with your stay. We take these reviews very seriously and would love to understand what had occurred during your stay for the negative review. Sincerely,