Lobby sitting area

Reviews of GHL Hotel Capital

4 out of 5
GHL Hotel Capital
Calle 25B N69 A-50, Bogotá, Distrito Capital

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1004 reviews" "
Rating 8 - Good. 201 out of 1004 reviews" "
Rating 6 - Okay. 59 out of 1004 reviews" "
Rating 4 - Poor. 28 out of 1004 reviews" "
Rating 2 - Terrible. 24 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gina, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Gina on May 6, 2024
Dear Mrs Gina. We hope you are very well, We appreciate you took to rate qualify our satisfaction I hope this message finds you well, from all manager team, bioxury hotel many thank for the time, answering our survey all the guest comments are significant we work for offering the best memorable service. We regret what happened, we waited changews your opinion. in the next visitBest Regards.Myriam GarzónGeneral Manager

4/10 Poor

Grayham

Liked: Staff & service
Staff friendly, service great, super loud out front of room, had to leave windows open because they have no air conditioning... so horrible sleep
Stayed 4 nights in Apr 2024

10/10 Excellent

Angela M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located, it has a friendly staff that is always smiling, we always like to stay here.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremias

Stayed 1 night in Apr 2024
Response from Jeremias on May 10, 2024
Apreciado señor JeremiasReciba un saludo desde la dirección del hotel Capital le agradecemos que haya invertido su tiempo en hacer pública su opinión, sobre nuestros servicios.Para nosotros es de vital importancia saber la opinión de nuestros huéspedes, que son los que realmente nos dan una idea clara de cómo trabajamos y hacia donde debemos dirigir nuestros esfuerzos. CordialmenteMyriam Garzón Gerente General

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome was efficient band professional.
Stayed 1 night in Apr 2024

6/10 Okay

Flora

Business traveller
Liked: Cleanliness, property conditions & facilities
Convenient location, safe area, room is in general comfortable, however ventilation needs to be improved. I was on the third floor above the restaurant and during the day the smell of the food and extractions of the restaurant and kitchens was too strong and made it unpleasant to be in the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel, Germantown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and knowledgeable
Stayed 1 night in Mar 2024
Response from Myriam Garzón General Manager on Apr 23, 2024
Dear Mr Daniel.A pleasure to greet you, thank you very much for helping us evaluate our service, your opinion and qualification is important to verify the functioning of our standards and procedures. We trust you will soon be back at our hotel.Myriam GarzónGeneral Manager

6/10 Okay

Carl

Liked: Cleanliness, staff & service, amenities
The customer service was generally good
Stayed 2 nights in Mar 2024
Response from Myriam Garzón General Manager on Apr 23, 2024
Dear Mr CarlYour opinion is very valuable to us as it helps us to assess her quality of our services, we know that exceed expectations allows us to continue working hard to always exceed our standards. Thanks for taking the time for you opinnion. Looking forward to your soon returnMyriam GarzónGeneral Manager

8/10 Good

INDAR

Stayed 3 nights in Mar 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the staff is very attentive and kind. Nice area to walk in, you definetly feel safe! There are a few restaurants close by to choose from, and a McDonald's basically down the street. The only thing is that the room was pretty small.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located with shopping center close, and many other restaurants and parks close by. Would stay again
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities and price like taxis a service are way too high
Stayed 3 nights in Mar 2024

10/10 Excellent

Natalia, Fort Saskatchewan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff is very helpful and super friendly. Location is great, close to the airport, mall, restaurants, convenience stores, salons etc. Breakfast is good, lots of options, variety of fruit. We had dinner twice at the restaurant, the Capital burger is good and big. No issues with the tax exception for foreigners. The front desk simply requested our passports to verify the entry stamp. Actually, this was a very pleasant surprise. We were not expecting it due to conflicting information on previous hotels during this trip. We knew the regulation but it was tiring fighting for this right and hearing different excuses every time. It seems that in Colombia some hotels manage this tax off the books. We simply gave up. We gave a 4 to the rooms because they don't have an electric kettle and the hotel couldn't provide one (in Canada most hotels have one per room). Sleep quality we gave it a 4. The rooms are well insulated although, it was too hot. We had to sleep with the windows open every night. On Friday night the music from a near bar was on until 1am and on Sunday morning, the workers at the plaza in front the hotel started drilling at 7am. Overall all, great experience. We stayed 4 nights on the 3rd floor. I recommend this hotel 💯. We'd definitely come back. Maybe next time we'll request a higher floor.
Stayed 1 night in Mar 2024

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to have AC or fan in the rooms
Stayed 2 nights in Feb 2024

8/10 Good

Jorge E., Tampa

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Marcela

Stayed 1 night in Mar 2024

10/10 Excellent

fernando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the staff friendly, the only thing that I think they can improve is their breakfast start time from 6 am to 5 am, this will allow customers travelling before 10 am to be able to eat at their hotel since you need to be 3 hours before your flight at the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle from and to the airport alleviates the stress of finding your own safe transportation.
Stayed 1 night in Feb 2024

8/10 Good

Flora

Stayed 4 nights in Feb 2024

10/10 Excellent

Renan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, except te VIP amenities that I didn’t receive
Stayed 1 night in Feb 2024

10/10 Excellent

Cary, Leland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Quiet area but restaurants close by. Very friendly and helpful staff.
Stayed 1 night in Feb 2024

10/10 Excellent

CARLA A.

Travelled with family
Liked: Amenities, property conditions & facilities
No air condition
Stayed 1 night in Feb 2024

10/10 Excellent

Allan, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived well before check-in time after an overnight flight. The staff were very kind in allowing an early check-in so we could take a nap. Everything was in order in the hotel. The shuttle to and from the airport was a very helpful bonus. The breakfast provided a great variety of options with some being made to order.
Stayed 1 night in Feb 2024

10/10 Excellent

Gennelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and how they take care of the guests is excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

William

Stayed 6 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and great location
Stayed 1 night in Feb 2024

8/10 Good

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice hotel, but not quiet. I was on the third floor and could hear cars and motorcycles passing by. Spa sadly closed by 4pm on Sunday. Hotel is close to la Gran Estacion mall, which is great as I love shopping for shoes. Nice restaurants nearby. A nice Juan Valdez coffee shop nearby. Also found Hornitos bakery which I highly recommend.
Stayed 1 night in Feb 2024

4/10 Poor

Ricardo

Travelled with partner
Disliked: Cleanliness
I was changed the room because of bad smell, mosquitos and to hot, plus the next room room service did not respect the sign to don’t disturb and they entrance to put a snag when we don’t ask for this.
Stayed 2 nights in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with this hotel. The room was clean, the staff were helpful and the property was very well maintained. Close to the airport and walking distance to a mall. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Myriam Garzón, General Manager on Feb 20, 2024
Dear Mr. Douglas, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Cordially yours,

10/10 Excellent

art

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the charm of the Capital Hotel! The staff were friendly and helpful. The room was quite large and well appointed.I would definitely stay there again. It was convenient to the airport,and within walking distance of a multitude of shopping and dining experiences,although you didn't need to leave the hotel for any meal.. I truly enjoyed the breakfast experience. What a little gem this is!
Stayed 2 nights in Feb 2024
Response from Myriam Garzón, General Manager on Feb 20, 2024
Dear Mr. Art, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Cordially yours,

10/10 Excellent

ALVARO, Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love everything's, very clean, very friendly, they remember my last name, was great, please don't change nothing.
Stayed 1 night in Feb 2024
Response from Myriam Garzón, General Manager on Feb 20, 2024
Dear Mr. Alvaro, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Cordially yours,

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable & very friendly staff.
Stayed 1 night in Feb 2024
Response from Myriam Garzón, General Manager on Feb 20, 2024
Dear Mr. Kathleen, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Cordially yours,

10/10 Excellent

SUSSAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located close to airport. Nice neihborhood. Lots of shops near by.
Stayed 1 night in Feb 2024
Response from Myriam Garzón, General Manager on Feb 20, 2024
Dear Ms. Sussan Thank you for choosing us as your accommodation option in Bogota, and for sharing your experience with other travelers. We are glad to hear that you loved our location.We look forward to your return soon.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Myriam Garzón Gerente General on Feb 20, 2024
Estimado Sr. Jesús, Gracias por utilizar nuestros servicios, su calificación confirma que hemos cumplido con sus expectativasEsperamos contar nuevamente con su visita.Cordialmente.

2/10 Terrible

HUMBERTO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not recommendation
just arrived, I spoke to the concierge at the desk i am travelling as Canadian and Colombian my residence is overseas, but he charged me the VAT TAX. He did not accept my explanation about tax exemption, he was not aware of the tax law. Very rude for the second time in this hotel but at my last one the customer service is very bad.
Stayed 2 nights in Feb 2024
Response from Myriam Garzón, General Manager on Feb 20, 2024
Dear Mr. Humberto, Cordial greetings, for Hotel Capital it is very important to know the perception of our guests, that is why your evaluation is a very big gain for our operation. In response to your comment; not all foreigners apply on a mandatory basis to not pay taxes, this is only identified and supported by migration upon entry into the country; the hotel only performs the exemption process in the case that the rule applies. to the Sole Regulatory Decree DUR 1625 of 2016.We hope to have clarified your concern, we hope to collaborate and assist you in whatever you need. in your next stay.Cordially.

10/10 Excellent

Tahia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options is amazing! Sooo many items they offer, it's unbelievable. I recommend this hotel if anyone is deciding where to stay. The area is really safe and easy to walk around. Staffs are really great too and they are very friendly.
Stayed 4 nights in Feb 2024
Response from Myriam Garzón General Manager on Feb 5, 2024
Dear Miss Tahia, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Cordially yours,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Myriam Garzón Gerente General on Feb 5, 2024
Estimado Sr. Andrew, Un gusto saludarlo, muchas gracias por ayudarnos a evaluar nuestro servicio.Esperamos tener la oportunidad de atenderle nuevamente.Cordialmente.

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024

10/10 Excellent

Rucelis Carolina Vasquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos hospedamos en este hotel por 4 días! Desde que llegamos todo fue maravilloso excelente atención de parte de todos los empleados del hotel en especial los chicos que están en la Puerta! No dudaremos en hospedarnos aquí nuevamente El desayuno es riquísimo mucha variedad Quedamos escantados
Stayed 3 nights in Jan 2024
Response from Myriam Garzón Gerente General on Feb 5, 2024
Estimada Sra. Rucelis, ¡Siempre es un gusto recibirlo en GHL Hotel Capital!Indudablemente nos sentimos orgullosos de nuestros colaboradores y nos impulsa a seguir ofreciendo el servicio que nos ha caracterizado por tantos años y que sabemos que es una de nuestras grandes fortalezas.Gracias por evaluar nuestro servicio.Esperamos su pronta visita.Cordialmente

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & very comfortable.
Stayed 3 nights in Jan 2024
Response from Myriam Garzón General Manager on Feb 5, 2024
Dear Miss Kathleen, We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Regards

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable rooms
Stayed 1 night in Jan 2024
Response from Myriam Garzón General Manager on Feb 5, 2024
Dear Miss Sandra, A pleasure to greet you, thank you very much for helping us evaluate our service, your opinion and qualification is important to verify the functioning of our standards and procedures. We trust you will soon be back at our hotel.Regards

10/10 Excellent

Elissa

Liked: Cleanliness, property conditions & facilities, room comfort
A great experience
This is really a great option when staying in Bogotá. The room was very clean and confortable. Breakfast was good. Pretty close to the airport with a free shuttle. Staff was friendly. Also, spa was great. Overall an excellent experience. I almost paid a lot more for a comparable.hotel. i am.pleased I decided to try it out. Will definitely go back when in Bogota.
Stayed 1 night in Jan 2024
Response from Myriam Garzón General Manager on Feb 5, 2024
Dear Miss Elissa, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.We hope to have the opportunity to serve you again.Regards.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Myriam Garzón Gerente General on Feb 5, 2024
Estimada Sra. Paula, Un gusto saludarla, muchas gracias por ayudarnos a evaluar nuestro servicio.Esperamos tener la oportunidad de atenderle nuevamente.Cordialmente

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area around the property (very nice area), you can take a stroll around and have a coffee. The hotel is nice and the breakfast is really good.
Stayed 3 nights in Jan 2024
Response from Myriam Garzón General Manager on Feb 5, 2024
Dear Mr. Jose, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Cordially yours,

10/10 Excellent

Melany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant El Paso is really good. Location pretty convenient. Excellent service
Stayed 2 nights in Jan 2024
Response from Myriam Garzón General Manager on Feb 5, 2024
Dear Mr. Melany, A pleasure to greet you, thank you very much for helping us to evaluate our service.We are glad to know that your experience was excellent, we noticed that you enjoyed our service and also our staff was always willing to make your stay memorable for you.Cordially yours,

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Myriam Garzón Gerente General on Feb 5, 2024
Estimada Sra. Martha, Es muy grato para nosotros haber contado con su valiosa calificación de nuestro hotel. Esperamos tener la oportunidad de atenderle nuevamente.Cordialmente.

10/10 Excellent

Martha

Stayed 2 nights in Jan 2024
Response from Myriam Garzón Gerente General on Feb 5, 2024
Estimada Sra. Martha, Un gusto saludarla, muchas gracias por ayudarnos a evaluar nuestro servicio.Esperamos tener la oportunidad de atenderle nuevamente.Cordialmente.

10/10 Excellent

FRANK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It the best for the accommodation
Stayed 1 night in Jan 2024
Response from Myriam Garzón General Manager on Feb 5, 2024
Dera Mr. Frank, A pleasure to greet you, thank you very much for helping us evaluate our service, your opinion and qualification is important to verify the functioning of our standards and procedures. We trust you will soon be back at our hotel.Regards,