Outdoor pool, open 6:00 AM to 10 PM, sun loungers
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Reviews of Hyatt Place Boca Raton/Downtown

3.5 out of 5
Hyatt Place Boca Raton/Downtown
100 E Palmetto Park Road, Boca Raton, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 554 out of 1003 reviews" "
Rating 8 - Good. 248 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frank D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by my stay ! Will be back!
Stayed 5 nights in May 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
A lot of things went wrong on our trip. Staff was very nice about it
Stayed 7 nights in May 2024
Response from Carolina - Front Office Supervisor on May 20, 2024
I'm sorry to hear about the mishaps during your trip, but I'm happy to hear that the staff handled everything so kindly. If you decide to return to our hotel please reach out to us as we want to make sure your next stay is exceptional.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Amy Butkiewicz, Front Office Manager on May 7, 2024
Thank you for taking the time to rate your recent stay with us. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Eronim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 1 night in May 2024
Response from Amy Butkiewicz, Front Office Manager on May 7, 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be very nice and clean. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

IRVING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good central location in Boca Raton
Stayed 1 night in Apr 2024
Response from Amy Butkiewicz, Front Office Manager on May 2, 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our hotel's central location in Boca Raton. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Carlos, Plantation

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Amy Butkiewicz, Front Office Manager on Apr 27, 2024
Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our hotel's location! We hope to welcome you back for another fantastic stay in the future.

4/10 Poor

Lynn

Travelled with family
Liked: Staff & service
The property is not as pictured. It is outdated, and the chemical perfume smell is incredibly overwhelming. The staff was wonderful but the hotel is not.
Stayed 2 nights in Apr 2024
Response from Carolina - Front Office Supervisor on Apr 9, 2024
Thank you for sharing your experience. Your feedback will be duly noted and addressed to ensure better experiences for future guests.

8/10 Good

Ronnie

Stayed 1 night in Mar 2024
Response from Carolina - Front Office Supervisor on Apr 20, 2024
Thank you for leaving a review. We hope to welcome you again.

10/10 Excellent

Dalira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carolina - Front Office Supervisor on Apr 1, 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 Good

Indira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Carolina - Front Office Supervisor on Apr 1, 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 Good

DeAndre

Liked: Cleanliness, property conditions & facilities
This is the perfect area!
Stayed 1 night in Mar 2024
Response from Carolina - Front Office Supervisor on Apr 1, 2024
Thank you! We're thrilled you enjoyed your stay.

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the pool. Breakfast was nice and the location was convenient.
Stayed 3 nights in Mar 2024
Response from Carolina - Front Office Supervisor on Apr 1, 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 Good

Nancy

Stayed 1 night in Mar 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a nice buffet with roomy seating area
Stayed 1 night in Feb 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Okay

Kevin

Liked: Staff & service
Overall a bit of a disappointment. Having stayed a multiple Hyatt hotels over the years, we expected better or $400 per night. Nothing that made the room inhabitable but missing trim, frayed carpet, a bathroom door that barely slide on the track, peeling paint in the bathroom - just not the quality we are used to seeing at Hyatt. The pool, breakfast, and overall service was good though.
Stayed 1 night in Feb 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
We apologize for falling short of your expectations during your stay. Your feedback is valuable, and we will address the issues you mentioned to ensure a better experience in the future. We're glad to hear that you found our pool, breakfast, and service to be satisfactory.

6/10 Okay

Jeffrey

Travelled with family
We had an upgraded high floor room King bed that was directly across the hallway from an open door room with an ice machine that was as loud as a freight train all night long our first night. Additionally the room had a musty smell, and the couch had a number of stains on it. We changed rooms the next morning, but they didn’t have an equivalent room ( switched to lower floor with 2 queens instead of king). Breakfast was included, but was very mediocre and difficult to find a table to sit at. Location was good.
Stayed 3 nights in Feb 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we'll work to address these issues promptly. Thank you for highlighting our convenient location.

6/10 Okay

mitchell

Stayed 4 nights in Feb 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 Okay

Alexander

Travelled with family, Business traveller
Disliked: Amenities
There's no security safe in the room There's no amenities. And no minibar.
Stayed 5 nights in Feb 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
We appreciate your feedback regarding the amenities in your room. Our goal is to ensure that our guests have a comfortable and enjoyable stay, and we regret if we fell short of meeting your expectations in this regard.While we understand the importance of amenities like security safes, minibars, and additional amenities, we apologize if their absence impacted your stay negatively. We continuously evaluate and update our offerings to better serve our guests, and your feedback will certainly be taken into consideration as we strive to improve.

10/10 Excellent

Joseph

Stayed 3 nights in Feb 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Okay

Vivian

Disliked: Amenities
The hype about the Hyatt is not true at all. I went to hotels in Egypt that outdid the Hyatt in service, cleanliness and breakfast! 1. no transportation available 2. the breakfast is embarrassing- the items combined are worth $5 and I paid a ridiculously high amount for an ordinary room. 3. The guy across the hall had a yelping small dog 4. Overpriced and underserved. 5. Never again will I go to another Hyatt
Stayed 2 nights in Jan 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 Excellent

Sherry

Liked: Property conditions & facilities
Easy place to stay
Stayed 2 nights in Jan 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

Linda C

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
friendly, helpful staff
Stayed 4 nights in Jan 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Okay

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 Excellent

Lisandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a wedding and it was really nice no complaints. The bathroom does need an update.
Stayed 2 nights in Dec 2023
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, Thank you for taking the time to leave a review. We will make sure to share this with the team and we hope to accommodate you for future stays.

4/10 Poor

Joseph, Alexandria

Business traveller
Stayed 2 nights in Jan 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 Okay

Lance

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mixed bag, some good, but some poor maintenance
Cons: dated hotel, average condition, some room amenities poorly maintained, such as broken hinge on furniture, very weak water pressure in bathroom sink. Pros: good location, convenient in building parking ($23.50 per night), generous breakfast, upbeat staff.
Stayed 4 nights in Jan 2024
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable insights into your recent stay at our hotel. Your compliments are truly appreciated and we apologize for any inconvenience you may have encountered. Please be assured that we take your feedback seriously, and we will address these maintenance concerns to enhance the overall guest experience. Thank you once again for choosing Hyatt Place Boca Raton and we look forward to the chance of serving you better in your future visits.

8/10 Good

Dawar

Stayed 3 nights in Jan 2024
Response from Carolina - Front Office Supervisor on Mar 17, 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 Okay

Oleg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to better serve you in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room size was great. Didn’t get enough soap or any shampoo or water until we asked for it. There was no safe in the room which is unacceptable at a property in this price range. Breakfast was plentiful &, although some of it was unpalatable, there was enough decent stuff to fill us up. Bathrooms need magnifying mirrors. Staff was very nice.
Stayed 2 nights in Dec 2023
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our room size and plentiful breakfast. We apologize for any inconvenience regarding the amenities, and we have taken note of your suggestions for improvement. Your comments are invaluable as we continuously strive to enhance our guests' experience. We hope to welcome you back soon and provide an even more enjoyable stay.

10/10 Excellent

Yesenia

Stayed 1 night in Dec 2023
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your recent stay. Your review is greatly appreciated. We value your input and look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Celina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel. Beautiful area. Beyond beyond good service. Clean. Friendly Awesome breakfast every morning. Wonderful stay.
Stayed 6 nights in Dec 2023
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had an awesome stay at our hotel and enjoyed the beautiful area. It's truly heartening to know that our service went beyond your expectations, and we appreciate your kind words about the cleanliness and friendliness of our hotel. We hope to have the pleasure of welcoming you back.

10/10 Excellent

Jon

Stayed 1 night in Dec 2023
Response from Amy Butkiewicz, Front Office Manager on Jan 17, 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Don’t forget anything in your room! Staff refuses to call you back and they won’t find what you left on desk especially if it’s made by Apple
Response from Carolina - Front Office Supervisor on Mar 17, 2024
We sincerely apologize for any inconvenience you experienced regarding your lost item. Our team takes guest concerns seriously, and we regret falling short of your expectations in this instance. Please know that we always strive to address any issues promptly and efficiently. Please feel free to reach out to us directly with any additional information or concerns. Your satisfaction is important to us, and we are committed to making things right.

2/10 Terrible

Erin

Stayed 1 night in Nov 2023
Response from Carolina - Front Office Supervisor on Nov 21, 2023
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff were extremely helpful and courteous.
Stayed 3 nights in Nov 2023
Response from Carolina - Front Office Supervisor on Nov 13, 2023
Thank you for the kind review. We are glad to hear you enjoyed your stay. We hope to accommodate you for your future stays in Boca Raton.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast staff were very efficient and super friendly. Desk staff were also. Everything was excellent except the bathroom door would not latch or stay shut
Stayed 5 nights in Nov 2023
Response from Carolina - Front Office Supervisor on Nov 9, 2023
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay. We do apologize about the bathroom door and we will make sure to share this with the team. We hope to accommodate you for future stays.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Carolina - Front Office Supervisor on Oct 22, 2023
Thank you for leaving a review. We hope to accommodate you for future stays!

2/10 Terrible

Alexander

Stayed 3 nights in Oct 2023
Response from Carolina - Front Office Supervisor on Nov 7, 2023
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Carolina - Front Office Supervisor on Oct 12, 2023
Thank you so much for the kind review. We are happy to hear you enjoyed your stay. We hope to accommodate you for future stays!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Carolina - Front Office Supervisor on Oct 9, 2023
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

10/10 Excellent

Lori

Travelled with family
Perfect location! Can walk to everything including the beach!
Stayed 2 nights in Oct 2023
Response from Carolina - Front Office Supervisor on Oct 9, 2023
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Carolina - Front Office Supervisor on Oct 8, 2023
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

4/10 Poor

MAYTE, West Palm Beach

Travelled with family
Our stay at this hotel was not as expected. Since this is a Hyatt hotel our expectations were a lot higher. The room was small, and the bed was really uncomfortable. Our view out the window was of the city but before we even could look at it, we had to try and overlook a black dirty roof. My mother got back pain from laying on that uncomfortable bed, so we had to cut our stay short. The carpet didn't look very clean and there was a big stain on the couch, and it looked like a child scribbled on one of the walls. The bathroom sink would leak from the behind the faucet and the top of the vanity would get wet constantly. The towels were like sandpaper and of horrible quality, as were the toiletries. Speaking of which we had to ask for more because we were only provided with a small amount. Even the toilet paper was horrible!! When we tried to use the pool, it had been raining for the past few days and the water from the pool was overflowing from it. Mangement should have done something to request maintenance at the pool to reduce the water. Breakfast was okay but there wasn't very much of a variety. It was pretty much the same thing every morning. Main dish was scrambled eggs. It would have been nice if they changed it up some days with having omelets on one day and Quiche or fried eggs on another day. The staff was okay, but they weren't that friendly. They should be more welcoming and more accommodating towards their guests.
Response from Amy Butkiewicz, Front Office Manager on Oct 7, 2023
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate your detailed input as it helps us identify areas for improvement and ensures a better experience for our future guests.I want to sincerely apologize for the shortcomings you experienced during your stay. Your observations about the room size, bed comfort, and cleanliness have been duly noted. It is disheartening to learn that we also fell short of your expectations regarding Breakfast and Staff interactions. Please rest assured that we value your feedback, and I assure you that your experience does not reflect our usual standard of service. We hope you would consider giving us another opportunity to provide you with the exceptional stay that you deserve.If you decide to stay with us again, please do not hesitate to reach out to me upon return. I would be more than happy to ensure your accommodations are nothing short of perfect.Thank you for your understanding, and we appreciate your valuable feedback.

10/10 Excellent

Brett

Liked: Staff & service, property conditions & facilities
Friendly helpful staff at front desk.
Stayed 1 night in Oct 2023
Response from Carolina - Front Office Supervisor on Oct 5, 2023
Thank you so much for the kind we review. We hope to accommodate you for future stays in Boca Raton!

10/10 Excellent

Besmir

Stayed 2 nights in Sep 2023
Response from Carolina - Front Office Supervisor on Oct 29, 2023
Thank you for taking the time to leave a review. We hope to welcome you back to Boca Raton for your future stays.