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Reviews of The Grand Hotel Birmingham

4 out of 5
The Grand Hotel Birmingham
Colmore Row, Birmingham, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 723 out of 881 reviews" "
Rating 8 - Good. 106 out of 881 reviews" "
Rating 6 - Okay. 28 out of 881 reviews" "
Rating 4 - Poor. 16 out of 881 reviews" "
Rating 2 - Terrible. 8 out of 881 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service
Lovely decor, didn’t really like the hot breakfast. Buffet was really good. Very clean and tidy. Beer not so great on the bar. Is this 5* ?
Stayed 1 night in May 2024
Response from Renea on May 28, 2024
Dear Tim, Thank you for taking your time to provide us with your feedback and giving us 4*. I am happy to read that you have enjoyed the décor and cleanliness of the hotel. Please rest assure I will pas your feedback to our breakfast department as an area for improvement. We hope to welcome you back. Kind Regards, Renea Barisic Guest Services Supervisor

8/10 Good

S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Renea on May 28, 2024
Dear S, Thank you for taking your time to provide us with your feedback and giving us 4*. We hope to welcome you back. Kind Regards, Renea Barisic Guest Services Supervisor

10/10 Excellent

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel room quiet and great facilities
Stayed 1 night in May 2024
Response from Renea on May 28, 2024
Dear Siobhan, Thank you for taking your time to provide us with your feedback and giving us 5*.I am happy to hear that you have enjoyed your room and our facilities. We hope to welcome you back. Kind Regards, Renea Barisic Guest Services Supervisor

10/10 Excellent

Clare

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and staff were polite and friendly. The room was spacious and clean. Breakfast was great and everyone that attended to us were very attentive. Will definitely stay again
Stayed 1 night in May 2024
Response from Renea Barisic on May 20, 2024
Dear Clare, Thank you for taking the time to provide us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcome you back in the future. Kind Regards, Renea BarisicGuest Services Supervisor

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lucas - Guest Services on May 16, 2024
Dear Paul, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 Excellent

JOANNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - historic property that has been beautifully updated. The location is great - easy walk to lots of sights, shopping, restaurants etc and close to Birmingham New Street station. Staff were friendly, breakfast was tasty. There is no on-site parking but they provide a discount to a nearby car park. Our only complaint was that the bar /restaurant serves absolutely no food after 11pm - even on a Saturday night and when we tried to order room service they had nothing available except meat lasagna (at midnight?!!) or a cheese and tomato sandwich. There were other items on their 24 hour menu but they had run out. This seems pretty unforgivable for an upscale city hotel on a weekend.
Stayed 1 night in May 2024
Response from Lucas - Guest Services on May 16, 2024
Dear Joanne, thank you for taking the time to review your stay at The Grand. I am delighted to see that you enjoyed our beautiful hotel, which we are naturally very proud of.Thank you for your feedback about our room service menu. I will make sure this is passed on to the relevant department, so that we can review our offering. I hope you will stay with us again soon.

10/10 Excellent

Helina, Tortola

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay thank you
Stayed 1 night in May 2024
Response from Lucas - Guest Services on May 8, 2024
Dear Helina, thank you for reviewing your stay at The Grand. I am very pleased to see that you enjoyed your time here, and I hope we can welcome you back soon.

10/10 Excellent

Aidan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staffing, considerate and very helpful. Concierge were excellent, personable and made me feel at ease. Only down side is I did not stay for long enough!
Stayed 1 night in May 2024
Response from Lucas - Guest Services on May 8, 2024
Dear Aidan, thank you for your review. It's wonderful to know you enjoyed your stay at The Grand and found our staff helpful. I hope we can welcome you back very soon.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Happy with everything.
Stayed 1 night in May 2024
Response from Lucas - Guest Services on May 8, 2024
Dear Mark, thank you for taking the time to review your stay at The Grand. I am pleased to see you enjoyed your time here, and I hope we can welcome you back soon.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was likely one of the better hotels in downtown Birmingham. The rooms were not as large as we believed, but nice and clean. Parking is a big problem. We arrived at midnight and were lucky to have found a place outside. We were advised by the front desk staff to park there until the morning and then move the vehicle to a parking garage 5 minutes away. We did that. It was not convenient. Also we were given misinformation by the front desk, that we would be reimbursed once we gave then the paid ticket, upon check out. At check out we were told that we would have been given a discount code, which we weren't and the fact that we had now paid, it was too late.
Stayed 2 nights in Apr 2024
Response from Lucas - Guest Services on May 8, 2024
Dear Steve, thank you for your review and feedback.I apologise for any miscommunication about the parking validation that we offer.I hope you will stay with us again soon.

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Lucas - Guest Services on May 16, 2024
Dear Paula, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

10/10 Excellent

Martin

Stayed 1 night in Apr 2024
Response from Lucas - Guest Services on May 16, 2024
Dear Martin, thank you for taking the time to rate your stay at The Grand. I am delighted to see you enjoyed your time here, and I hope we can welcome you back soon.

2/10 Terrible

MARK

Stayed 1 night in Apr 2024
Response from Lucas - Guest Services on May 8, 2024
Dear Mark, thank you for taking the time to rate your stay at The Grand. I am sorry to see that your stay here was not everything it should have been. Please feel free to get in touch with our Guest Services team if you have more specific feedback. I hope we can welcome you back soon to give you the relaxing stay you deserve.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lucas - Guest Services on Apr 16, 2024
Dear Laura,Thank you for taking the time to leave us a rating. I'm very glad you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

8/10 Good

Carol

Stayed 1 night in Apr 2024
Response from Lucas - Guest Services on Apr 25, 2024
Dear Carol, thank you for taking the time to leave a rating. I am very pleased to see that you enjoyed your time at The Grand, and I hope we can welcome you back soon.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Beautiful room, comfortable bed and a tasty breakfast.
Stayed 1 night in Mar 2024
Response from Lucas - Guest Services on Apr 2, 2024
Dear Nicholas, thank you for your kind review. Wonderful to know you enjoyed your room and breakfast! I hope we can welcome you back soon.

6/10 Okay

Steven, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast delivery choices poor. No cups and saucers, only mugs.
Stayed 1 night in Mar 2024
Response from Lucas - Guest Services on Mar 9, 2024
Dear Steven, thank you for your constructive review. I will pass this on to our breakfast team. I hope we can welcome you back soon!

6/10 Okay

Katie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hostess in the bar was rude and unfriendly. Another staff member went to seat us (told us the table was available for an hour which was fine) and she came over and said we couldn’t sit there and then had a row with him in front of us about it. Felt really uncomfortable and left. We spent our money elsewhere (apart from the hotel room we had already paid for). Their loss. Party on the ground floor on the Friday night was very loud we could hear it in our room on the 7th floor. Tried to clean our room at 5.15pm when we had just back after being out all day, so didn’t get our room cleaned after the first night. Really want to like the hotel, but they made it really hard to after our experience in the bar.
Stayed 2 nights in Mar 2024
Response from Lucas - Guest Services on Mar 4, 2024
Dear Katie, thank you for taking the time to leave us a review. We set high standards for guest service in all our venues, so I am very sorry we did not meet those standards when you visited us. I will pass this feedback to the bar management. I hope you will come back soon so that we can give you the welcome you deserve.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lucas - Guest Services on Mar 4, 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand. I hope we can welcome you back soon!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Amazing building. Staff were helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Lucas - Guest Services on Mar 4, 2024
Dear Neil, thank you for taking the time to give us a rating. It's great to know you enjoyed your stay at The Grand, and that you found our team helpful. I hope we can welcome you back soon!

10/10 Excellent

Hayden

Stayed 1 night in Feb 2024
Response from Renea Barisic on Mar 22, 2024
Dear Hayden, thank you for taking the time and providing us with a 5* review. Kind Regards, Renea Barisic Guest Services Team Leader

8/10 Good

Petrus

Stayed 1 night in Sep 2023
Response from Lucas - Guest Services on Feb 28, 2024
Dear Petrus, thank you for taking the time to leave us a rating. I hope we can welcome you back soon!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, even got a free room upgrade.
Stayed 1 night in Feb 2024
Response from Renea on Feb 26, 2024
Dear Janice, Thank you for taking your time to provide us with your feedback. I am happy to read that you have enjoyed your stay with us and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here our stay was very nice and comfortable great breakfast can’t wait too stay here again soon 😊
Stayed 1 night in Feb 2024
Response from Renea on Feb 26, 2024
Dear Linda, Thank you for providing us with your feedback. I am delighted to hear that you have enjoyed your stay with us and we are looking forward to welcoming you back. Kind Regards, Renea BarisicGuest Services Team Leader

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Renea on Feb 26, 2024
Dear John, Thank you for providing us with 10* review and we do hope to welcome you back. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Fantastic central location. Lovely breakfast. Comfortable bed. Lovely rooms. Brilliant stay
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 22, 2024
Dear Susan, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your time at The Grand! I hope we can welcome you back soon.

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand stay at the Grand
Fabulous hotel, beautifully renovated to a high standard. Central location, good for parking nearby and close to bars, restaurants and shops. Close to the Town Hall music venue.
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 21, 2024
Dear Moira, thank you for taking the time to leave us a review. It's wonderful to hear you enjoyed your stay with us. I am glad you enjoyed our central location in brilliant Birmingham!

10/10 Excellent

Saima

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent stay at the property, we’re more than accommodating.
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 20, 2024
Dear Saima, thank you for leaving us a review. It's wonderful that you had a great stay with us. I hope we can welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch friendly hotel
Lovely comfortable rooms. Beautiful bar and restaurant. Really friendly and polite staff.
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 20, 2024
Dear Richard, thank you for your review. It's great to hear you enjoyed your stay, as well as your time in Isaac's and Madeleine. I am glad you found our staff approachable, too. I hope we can welcome you back soon!

10/10 Excellent

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated hotel in a great location.
Stayed 2 nights in Feb 2024
Response from Lucas - Guest Services on Feb 14, 2024
Dear Daniel, thank you for your review. It's great to know you enjoyed your stay with us. I hope we can welcome you back soon!

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Renea Barisic on Mar 22, 2024
Dear Timothy, thank you for taking your time and providing us with 5* review. Kinds Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, helpful staff in an excellent position in Birmingham
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 14, 2024
Dear Nicola, thank you for taking the time to leave a review. It's great to hear you had a good time at The Grand and found our team helpful. I hope we see you again soon.

6/10 Okay

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Only complaint is very noisy from function in ballroom. Reception were very apologetic And offered a change in room, but we were on 3rd floor and do not see why I should have to move my belongings around hotel at 23:30. We should not been put in a room so disturbed by booming bass from Ballroom. Not very impressed at all, poor management.
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 14, 2024
Dear Simon, thank you for taking the time to give us some feedback. I am sorry that your stay was not as comfortable as it could have been. I hope you will consider coming back to The Grand soon.

8/10 Good

Tracy

Stayed 2 nights in Jul 2023
Response from Renea Barisic on Mar 22, 2024
Dear Tracy, Thank you for taking the time and giving us a 4*. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeds expectations
Everything was brilliant, couldn't fault anything to be honest
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 9, 2024
Dear Mark, thank you so much for your review. It's wonderful to see you enjoyed your stay at The Grand. I hope we can look forward to welcoming you back soon!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 6, 2024
Dear Nicola, thank you for taking the time to leave a rating. It's great to know you enjoyed your stay. I hope we can welcome you back soon!

2/10 Terrible

Chris

Stayed 1 night in Feb 2024
Response from Lucas - Guest Services on Feb 6, 2024
Dear Chris, thank you for taking the time to leave us a rating. I am sorry that not everything met your expectations. Feel free to contact us if you have specific feedback, we would love to hear from you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff very helpful on check in
Response from Lucas - Guest Services on Feb 3, 2024
Dear James, thank you so much for taking the time to leave us a review. It's great to know our team were able to help you. I hope we can look forward to welcoming you back soon.

10/10 Excellent

Emma

Travelled with partner
Liked: Amenities, property conditions & facilities
A beautiful hotel in an excellent location, just 10 minutes walk from the shopping and train station. The room was well equipped and very comfortable, with tasteful decor. Only slight disappointment was that we were unable to use the bar. Apparently, it’s table service only and to ensure a table, you have to book in advance, which we weren’t advised of.
Stayed 1 night in Jan 2024
Response from Lucas - Guest Services on Feb 3, 2024
Dear Emma, thank you for taking the time to leave us a review. It's great to know you found your room comfortable.I apologise for the miscommunication regarding reserving a table at the bar - we make an effort to reach out to every guest in advance to advise them, so I am sorry we did not manage to do so for you.I hope we can look forward to welcoming you to our hotel - and bar - again soon!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great city centre location, spacious rooms, attentive staff and comfortable beds. Hotel bar is super busy, need to prebook if would like a drink.
Stayed 1 night in Jan 2024
Response from Renea on Jan 25, 2024
Dear Sarah, Thank you for taking the time to provide us with your review. I am delighted to hear that you have enjoyed your stay with us and we would love to welcome you back.Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room was spotless with great facilities, iron and ironing board, tea coffee, chocolate bars, waters, fridge, toiletries. Great location for local pubs and restaurants. Friendly staff.
Stayed 2 nights in Jan 2024
Response from Lucas - Guest Services on Jan 22, 2024
Dear Jane, thank you for taking the time to write us a review. It's wonderful to know you enjoyed your stay with us, and your time in our wonderful city. I hope we can look forward to welcoming you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lucas - Guest Services on Jan 14, 2024
Dear Andrew, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round stay
Stayed 1 night in Jan 2024
Response from Lucas - Guest Services on Jan 14, 2024
Dear Kevin, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and I hope we can look forward to welcoming you back soon.

10/10 Excellent

Vevine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming friendly and helpful
Stayed 2 nights in Jan 2024
Response from Lucas - Guest Services on Jan 14, 2024
Dear Vevine, thank you for taking the time to leave us a rating. It's wonderful to know that you enjoyed your stay at The Grand, and that our staff did everything they could to make you feel welcome. I hope we can welcome you back soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was everything the Grand should be. Beautiful interior and service to match.
Stayed 1 night in Jan 2024
Response from Lucas - Guest Services on Jan 12, 2024
Dear Chris, thank you for leaving a review. It's wonderful to hear that everything was as it should be during your stay with us. I hope we can welcome you back soon.

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good not great
A good hotel. The breakfast isn’t great - flavourless eggs and avocado - nor is the gym. But it’s comfortable, the staff are nice, and well located.
Stayed 1 night in Jan 2024
Response from Lucas - Guest Services on Jan 10, 2024
Dear Phil, thank you for taking the time to leave us a review. We are striving to be Birmingham's favourite hotel, and so feedback like this is always welcome.I hope we can look forward to welcoming you again.

8/10 Good

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Renea Barisic on Jan 10, 2024
Dear Claire, Thank you for giving us a 8* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Renea Barisic on Jan 10, 2024
Dear Samuel, Thank you for giving us a 10* review. Kind Regards, Renea Barisic Guest Services Team Leader

10/10 Excellent

J

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a Brilliant stay.
Stayed 1 night in Dec 2023
Response from Renea Barisic on Jan 10, 2024
Dear J, Thank you for giving us a 5* review. Kind Regards, Renea BarisicGuest Services Team Leader

8/10 Good

rhodri

Liked: Cleanliness, staff & service, property conditions & facilities
Sent e-mail on 24/12/23 ref bill linked to room 509 for stay for two nights from 20/12/23.Not had reply.
Stayed 2 nights in Dec 2023
Response from Lucas - Guest Services on Feb 3, 2024
Dear Rhodri, thank you for getting in touch. I apologise for the delay in returning your email of the 24th of December. The matter is being dealt with, and we have emailed you confirmation of this.I hope we can welcome you back soon.