Reception
Check availability

Reviews of Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel

4 out of 5
Hotel Indigo Birmingham Five Points S - UAB, an IHG Hotel
1023 20th Street South, Birmingham, AL

Reviews

7.6

Good

Rating 10 - Excellent. 403 out of 981 reviews" "
Rating 8 - Good. 239 out of 981 reviews" "
Rating 6 - Okay. 134 out of 981 reviews" "
Rating 4 - Poor. 105 out of 981 reviews" "
Rating 2 - Terrible. 100 out of 981 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dianca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No one on staff thought to let guests know that the elevators didn’t work nor did they offer help! So the day of my departure, I had the pleasure of walking down 3 flights of steps with a large suitcase, carry on , a Never Full bag and makeup box. Just lovely!
Stayed 1 night in May 2024
Response from Armon Johnson on May 28, 2024
Thank you

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Armon Johnson on May 28, 2024
Thank you

6/10 Okay

Debra

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No elevator we were on 6th floor sucked no microwave or frig for this price
Stayed 1 night in May 2024
Response from Armo Johnson on May 20, 2024
We are so sorry for the inconvenience with our elevators, unfortunately, our microwaves and refrigerators are only in our suites. Next time you are in town please let me know ahead of time. and I will upgrade you for free to one of our suites.Thank.

4/10 Poor

Kate

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, we learned of the broken elevator, the fifth floor walk up, the lack of availability of the reserved king size bed, and no coffee or coffee cups in the room. Carpet did not appear vacuumed. We didn’t bother drinking the 1 complimentary drink offered for the notable inconvenience of the broken elevator.
Stayed 1 night in May 2024
Response from Armo Johnson on May 16, 2024
I am so sorry that you have a bad experience with us. Please reach out to me personally so that we can discuss your issues.Thanks Armon Johnson (GM)

4/10 Poor

Alexandria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Armo Johnson on May 15, 2024
Thanks

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking to great restaurants and super friendly hotel staff.
Stayed 3 nights in Apr 2024
Response from Armo Johnson on May 15, 2024
Thanks

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nasty, rooms, bedding and sheets were nasty. Room had no towels. No one was designated to clean the rooms. Showered overflowed ever night, this was the worse room I've ever stayed...especially for $250 a night
Stayed 3 nights in Apr 2024
Response from Armo Johnson on May 15, 2024
Thanks

10/10 Excellent

Mallory

Stayed 1 night in Apr 2024
Response from Armon Johnson on May 22, 2024
Thank you so much.

2/10 Terrible

Chidi

Stayed 1 night in Apr 2024
Response from Armon Johnson on May 22, 2024
We are so sorry that you have a bad stay with us.

4/10 Poor

Laura

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty (trash on the floor from previous customer). The bathroom door came off the track, which is dangerous because the door is very heavy and could have fallen on us. The valet was rude and moved a lot of our stuff and made a bunch of adjustments in the vehicle. The lady who checked us in wouldn’t send towels up to my mom’s room. There weren’t any in her room. The elevator didn’t work on certain floors. The area in 5 points has gotten very noisy, sketchy, and unsafe at night even on Sunday night. Not a great area, especially if you’re looking for something family friendly.
Stayed 1 night in Apr 2024
Response from Armo Johnson on May 15, 2024
Thanks

6/10 Okay

Jason, Waxahachie

Travelled with family
Disliked: Amenities
Linens were not refreshed. Room was dusty.
Stayed 2 nights in Apr 2024
Response from Armo Johnson on May 15, 2024
Thnaks

2/10 Terrible

Patrick

Disliked: Staff & service, property conditions & facilities
Poor service all around
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize for the inconvenience and will be looking into it.

2/10 Terrible

john

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Small problems like no toilet paper, no coffee maker, room too cold paled beside the elevators not working. Walked up 5 Flights and now down flights with luggage. Unsafe for older people. Staff apologetic but that doesn’t help. Offered a free breakfast. Ridiculous.
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize for the inconvenience and will be look into it.

6/10 Okay

Ann

Travelled with group
Liked: Cleanliness
The elevator didn’t work properly. There was no bartender to work the bar. We were charged for extra guest but no extra bath linens were supplied. Valet service was great, the one plus! We had stayed at an Indigo in Seattle and were very pleased but this one definitely did not measure up.
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize for the inconvenience and will work on fix it and we hope that you come back soon.

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was nice and clean. Outside area was a little loud at night but that is not the hotel's fault. Staff was very nice and helpful!
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
Thank You and we apologize

6/10 Okay

Melissa

Travelled with family, Business traveller
Liked: Staff & service
Staff was very friendly and attentive. Beds were comfy. Lots of rust spots in bathroom. No shampoo, conditioner or body wash in dispensers in shower. Luckily we brought ours. We had two double beds but only two towels. Had to ask for me. Easy fix. Walls are thin. Can hear everything outside your room. Very noisy. I didn’t sleep much due to the road in front of hotel sounding like a drag strip from midnight to 4 am.
Stayed 1 night in Mar 2024
Response from sj on Apr 22, 2024
We apologize and will be looking into it and fix the problem.

10/10 Excellent

Chelsea

Travelled with family and small children
Front desk and parking were very polite
Stayed 1 night in Feb 2024
Response from sj on Apr 22, 2024
Thank You and please come again.

2/10 Terrible

Morgan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Tanya

Travelled with group
Liked: Staff & service, property conditions & facilities
The staff are the best I have ever experienced! The room looked amazing but the dirty floors turned my socks black and the only temperature we could experience was either a freezing 63 degrees or 74degrees.
Stayed 3 nights in Feb 2024

8/10 Good

Sandra

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jaylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will be back
This was one of the best stays I’ve had at a hotel the cleanliness and the friendliness of the staff
Stayed 1 night in Feb 2024

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay.
Excellent. The front desk staff was incredible.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Armo Johnson on Apr 23, 2024
Thank you....

6/10 Okay

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am a huge fan of Hotel Indigo so when I booked this hotel I expected the same level of experience that I received at the other Hotel Indigo properties! Highly disappointed! Staff was amazing but the overall property was disgusting. Never will I stay at this location again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing & accommodating. There are sooo many things do around there, it’s amazing. The worst part was finding parking at the hotel but it wasn’t bad at all.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

It was in decent shape for age of the hotel. The bathroom seemed a little dirty. Or wasn’t cleaned well. They seem to also have some issues with the elevator
Stayed 1 night in Jan 2024

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower cap was the only redeeming quality
When we checked into our room (502), we had no hangers in the closet, there was no mini fridge, the door jam was unattached so we tripped on it coming in. When we pulled down the covers there was a hair in our bed - and not one from a scalp. There was a carbon monoxide detector velcro'd to the top of the dresser under the television - I am pretty sure that's not where that's supposed to be - is that even legal?! I had already called the desk for hangers, and called again requesting that our sheets be changed. The front desk clerk was kind and came upstairs. We spoke to her about the issues and she moved us to a different room. The new room (701) was a suite, however - The handheld shower head fell off, the water at the mini bar didn't turn on, the bathroom door takes full body force to slide open - and the interior handle has a sharp edge, so using that much force to open and close it actually hurts?! There were only THREE towels in the bathroom - two bath, one hand. Oh and the mat. But...3 towels?! For 2 people?! The TV is not a smart TV - and the guide buttons on the remote didn't work, and although we paid for the VERY overpriced valet parking in the app as requested ($35?! that's wild), we waited 20 mins for the car before anyone even noticed we were waiting. This was maybe one of the cringiest hotel stays ever - it was so bad it was almost comical? The staff was nice enough, but this hotel is honestly just awful. However - the shower caps were A+. so. there's that.
Stayed 2 nights in Jan 2024

6/10 Okay

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location. No fridge in room. Ice machine not on all floors. Nice and helpful staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The stay was great! The place is a little outdated but wasn’t bad at all in my opinion. The person at the front was super helpful. I hate that I forgot her name but she was friendly and welcoming and gave recommendations in the area and made sure we were signed up for freebies. It also felt safe! The location is walkable to a lot of stuff and the bartender was SUPER personable, helpful and friendly. Would go back!
Stayed 1 night in Jan 2024

6/10 Okay

Madeleine

Stayed 1 night in Jan 2024

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Indigo
Ads about the amenities were misleading wasn’t booked in the room I had reserved no maid service had to ask for more towels and coffee elevator didn’t work half the time ice machine was broke sheets were stained and lost water service on the second day during shower and had problems with keycards staff was friendly but hotel was not up to date and very noisy they don’t tell customers about the noise levels until they are booked
Stayed 3 nights in Jan 2024

10/10 Excellent

Denard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It was downtown… restaurants across the street.. but no refrigerator s or microwave in the rooms
Stayed 2 nights in Dec 2023
Response from Armo Johnson on Jan 3, 2024
Thank you!!!

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Birmingham overnight
We came into town for a concert. Perfect location, with great places to eat. The parking without valet was not bad, no charges. Not a whole lot of room to park out front to check in. Only one elevator worked and it was fairly small. The beds were comfortable.
Stayed 1 night in Dec 2023
Response from Armo Johnson on Jan 3, 2024
Thank you for staying with us. We are so sorry for the inconvenience with parking and the elevators. Looking for to the next time you are in town.

10/10 Excellent

Darius

Stayed 1 night in Dec 2023

6/10 Okay

Cithrah

Stayed 1 night in Dec 2023
Response from Armo Johnson on Jan 3, 2024
Thank you!!!

4/10 Poor

Jessa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will overcharge you for a room with major issues
The front desk people were absolutely incredible. But the AC was broken for both nights of my stay. And the TV was half Telemundo and didn’t have the correct channels to the channel guide. I got food poisoning and just wanted to watch tv and they sent up “maintenance” which was actually a cleaner who just went out of his way to try to help. He was nice but couldn’t fix the issue. The AC was 74 the first night I stayed and 64 the second. When I was presented my bill it was $49 over the cost hotels.com had given me with no explanation and then when I asked for a discount because of my issues they dropped it to the original quoted price. I had to ask twice more and in the end for all my issues with the hotel they only credited me $59. There are no coffee pots in the room. No cooler. Only tiny tiny trash cans. Overall not a hotel I would go back to. But again, front of house staff were very very friendly and helpful as they could be despite the issues.
Stayed 2 nights in Dec 2023
Response from Ed on Dec 7, 2023
I'd like to apologize for the Issues. Thank you for taking the time to share that with us so we can make it right.

4/10 Poor

Jodi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have loved every hotel Indigo that I have stayed at. So, I didn't hesitate to stay at this one when I had to make a last minute reservation. It was pretty disappointing. There were gobs of hair in random places, pubic area hair in one of the supposedly clean towels, the floor was dirty, the elevator was sketch and did not come up to the fifth floor two of the three times I needed to go down.
Stayed 1 night in Dec 2023
Response from Armo Johnson on Jan 3, 2024
First of all my apologies on the Disappointment that you had here with us here at (Indigo Downtown Birmingham) We would love to earn your business one more time. Thanks!!!!

8/10 Good

Kasi

Liked: Cleanliness, staff & service, property conditions & facilities
Really cool vibe. Close to some interesting places and restaurants. Bar inside was really nice as well!
Stayed 1 night in Nov 2023
Response from Mr. J on Dec 6, 2023
Thank You for staying with us we love for to come again.So that we can make all you stay be enjoyable.

10/10 Excellent

Rocio

Stayed 3 nights in Nov 2023
Response from Armo Johnson on Jan 3, 2024
Thank you!!!!!

8/10 Good

Ayanna

Stayed 4 nights in Nov 2023
Response from Mr. J on Dec 6, 2023
We thank you for staying with us a please come again we will be happy to make your next stay enjoyable.

10/10 Excellent

Miko

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was great, valets guy was polite, the room is fantastic! No complaints. Enjoyed the day! Thank you 😊
Stayed 1 night in Nov 2023
Response from Shelly on Nov 27, 2023
We really appreciate your kind words and hope you will return in the near future.

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mr. J on Dec 6, 2023
We thank you for your stay with us and we hope you come again we love to make your stay an enjoyable one.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mr. J on Dec 6, 2023
We thank you for staying with us and we hope you had a nice stay to come again so we come make your stay enjoyable.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room had the potential to be really nice. Just worn out. Specifically the floor was in pretty bad shape. Staff was very friendly and nice. Good location
Stayed 1 night in Oct 2023
Response from Shelly on Oct 23, 2023
We appreciate your response and business and will look closely at the floors.Rachelle SanchezDirector of Sales

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was very clean, staff very friendly. It is extremely loud at night and difficult to sleep from all the outside noise!
Stayed 2 nights in Oct 2023
Response from Shelly on Oct 23, 2023
We appreciate your business and feedback, being a college town, it is busy area. We are so close to many restaurants and venues. We hope to see you again.

10/10 Excellent

Alexander

Stayed 1 night in Oct 2023
Response from Mr. J on Dec 6, 2023
We thank you for your stay with us a please come again we will be happy to make your stay with us very enjoyable.

8/10 Good

Remy, Austin

Liked: Cleanliness, staff & service, amenities
Well situated to enjoy the local nightlife
Stayed 1 night in Oct 2023
Response from Shelly on Oct 18, 2023
We appreciate your business and positive response. Is there anything we can do better? Please let us know.Rachelle SanchezDirector of Sales

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shelly on Oct 16, 2023
HI Erica, thank you for the 10 out of 10 score. We love to see that and hope to see you again soon.Rachelle SanchezDirector of Sales