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Reviews of Courtyard by Marriott Birmingham Downtown at UAB

3 out of 5
Courtyard by Marriott Birmingham Downtown at UAB
1820 5th Avenue South, Birmingham, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 344 out of 653 reviews" "
Rating 8 - Good. 216 out of 653 reviews" "
Rating 6 - Okay. 57 out of 653 reviews" "
Rating 4 - Poor. 21 out of 653 reviews" "
Rating 2 - Terrible. 15 out of 653 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kanise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful.
Stayed 2 nights in May 2024

8/10 Good

Jeremie

Travelled with partner
Liked: Cleanliness
Nice beds
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 3, 2024
Jeremie, We are happy your stay was comfortable and that our beds ensured the perfect night's rest! Hopefully, you will choose Courtyard Birmingham Downtown at UAB in the future!

10/10 Excellent

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 19, 2024
Kevan, thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 Good

Shelley

Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back, Shelley.

10/10 Excellent

Nancy, clermont

Liked: Amenities
Location and comfort
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 21, 2024
Knowing we provided a convenient and comfortable stay for you is very rewarding. Thanks for sharing, Nancy! We hope you will join us again in the future here at Courtyard Birmingham Downtown at UAB!

10/10 Excellent

Nancy, clermont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at the hospital and it was perfect location
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 15, 2024
We loved providing a perfect location to ease your travels, Nancy. Thank you for taking a moment to offer us such a wonderful review. We hope you will continue to choose Courtyard Birmingham Downtown at UAB in the future!

8/10 Good

Paula

Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 4, 2024
Paula, we are delighted we made such a great impression on you! Thank you, please visit again soon.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great , had to pay for parking . But is very convenient to down town
Stayed 1 night in Dec 2023
Response from HotelMgmt on Feb 2, 2024
William, we're delighted to hear that you had a great stay at Courtyard Birmingham Downtown at UAB. While we do have parking fees, we're pleased that you found our location convenient for exploring downtown. Your satisfaction is important to us, and we look forward to welcoming you back on your next trip to the area.

10/10 Excellent

Drusilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 2, 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon, Drusilla.

8/10 Good

Shelley

Stayed 3 nights in Jan 2024
Response from Hotelmgmt on Jan 31, 2024
Our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again, Shelley.

2/10 Terrible

ANDREW

Stayed 1 night in Jan 2024
Response from HotelMgmt on Mar 21, 2024
Guest satisfaction is very important to us, and it's clear from your rating that we fell short. We hope to have another opportunity to welcome you back for a better experience, Andrew.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 30, 2024
Thank you for your five-stars. We look forward to your return and hope it's soon, Gregory!

8/10 Good

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the condition of the property and the staff was responsive to our needs, helpful.
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Jan 19, 2024
Thank you for your positive feedback, Michael. We're delighted to hear that you loved our property and that our team was responsive and helpful in meeting your needs here at Courtyard Birmingham Downtown at UAB. Providing a comfortable and well-maintained environment is a priority for us, and we're pleased that you had a positive experience. We look forward to welcoming you back in the future and continuing to provide you with the excellent service you deserve.

8/10 Good

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 17, 2024
What a treat to find your near-perfect score, thank you! We hope to see you back soon, Lori.

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you for your five-stars, Stephanie. We look forward to your return and hope it's soon!

10/10 Excellent

Branka

Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you for your five-star rating, Branka! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Dec 17, 2023
Your star rating is greatly appreciated, Tyler, and it will be our pleasure to welcome you back!

8/10 Good

Krista

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 10, 2023
Krista, thank you for your wonderful rating. We cannot wait to welcome you back to our hotel!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UAB stay
Very quick check in process. Staff was very friendly and helpful. Room was very clean and comfortable.
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 12, 2023
Jason, we are proud to read our team ensured top-notch service throughout your stay at Courtyard Birmingham Downtown at UAB. We hope you will return to enjoy more of our warm hospitality and comfortable accommodations!

8/10 Good

Tina

Liked: Staff & service, property conditions & facilities, room comfort
The bathroom floors were clean but the baseboards haven’t been cleaned in a long while. Dusty and a some grime around them
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 9, 2023
Tina, we're glad to hear that you had a pleasant stay, but we apologize for the oversight regarding the baseboards in your room. We take cleanliness very seriously and will address this with housekeeping. We hope to welcome you back for a truly spotless and comfortable experience in the future.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 5, 2023
Your excellent score is greatly appreciated, Kim. Thank you and we can't wait to host you again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 18, 2023
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Charles.

10/10 Excellent

Veronica

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 18, 2023
Thank you for your top score, Veronica! We look forward to your next stay with us!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing lacking was coffee available in the lobby.
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 20, 2023
Thank you for your feedback, Rhonda. It's great to hear that your stay with us was largely positive. We do understand, though, how a readily available cup of coffee in the lobby can make a big difference, especially when you're on the go or looking for a quick pick-me-up. Your suggestion is well-received, and we'll certainly consider how we can incorporate this into our offerings for an enhanced guest experience. We appreciate you taking the time to share your thoughts and hope to welcome you back soon, hopefully with a hot coffee waiting for you in the lobby!

10/10 Excellent

Camille, Vine Grove

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 28, 2023
What a joy to receive your five-star rating! Thank you, Camille, and we hope it won’t be long before you can experience it all again.

10/10 Excellent

Grady Max

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the room for it's location, just across from UAB hospital, where my wife was to have a procedure. It was great for that purpose, but everyone needs to realize that if you book for relaxation and quiet you will not get it, because the ER is right across the street and night and day the ambulances and med flights on the roof are coming and going 24/7.
Stayed 2 nights in Nov 2023
Response from HotelMgmt on Nov 6, 2023
Thank you for sharing your thoughts, Grady. It's gratifying to know that our location served you well during such a critical time for your family. We hope everything went smoothly with your wife's procedure. Your insight is incredibly valuable, highlighting the unique nature of our setting near UAB Hospital. You're absolutely right, the proximity to emergency services can mean that there's a buzz of activity around the clock. This is an important consideration for future guests seeking a quieter retreat. We're grateful for your understanding and hope that we can still be your choice of convenience for any future visits to the area. Wishing your wife a speedy recovery and both of you peace and comfort in the days ahead.

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic
Everyone was friendly and very helpful, hotel was very clean. I will stay there again
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Nov 6, 2023
It's a delight to hear from you, Valerie. Knowing that you found everyone to be friendly and helpful, and the hotel's cleanliness to your satisfaction, truly makes our day. We're thrilled that your experience has inspired a return visit to Courtyard Birmingham Downtown at UAB. Looking forward to welcoming you back for another pleasant stay!

10/10 Excellent

Tobin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 31, 2023
Thank you for your five-stars, Tobin. We look forward to your return and we hope it's soon!

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
Nice room but we heard every helicopter and ambulance going to the hospital. Even the black out curtains didn’t help much. The rooms/building should have some sound proofing.
Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 27, 2023
Thank you, Ian, for sharing your experience at our hotel. We're glad to hear that you found the room to your liking. However, we deeply regret that the noise disturbances impacted your stay. We understand how crucial a peaceful environment is for our guests, and, unfortunately, the proximity to the hospital posed this challenge. Your feedback regarding soundproofing is noted, and we'll certainly look into ways we can make improvements in this area. We appreciate your understanding and hope for an opportunity to serve you better in the future.

10/10 Excellent

Erica

Stayed 1 night in Oct 2023
Response from Hotelmgmt on Nov 11, 2023
Thank you for your five-star rating, Erica! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hospital that is close to the UAB hospital.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 19, 2023
Thank you, Charles, for taking the time to share your positive feedback. We're delighted to hear that you found our hotel to be convenient for your needs, especially its proximity to UAB hospital. We appreciate your 5-star rating, and we hope to welcome you back in the future for another great stay with us at Courtyard Birmingham Downtown at UAB.

6/10 Okay

Richard

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 15, 2023
Thank you for visiting, Richard. We hope to welcome you back to improve your experience.

10/10 Excellent

Sherry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very convenient to UAB Hospital.
Stayed 1 night in Oct 2023
Response from Hotelmgmt on Oct 14, 2023
Sherry, we're pleased that our proximity to the hospital added ease to your stay. Thank you for choosing Courtyard by Marriott Birmingham Downtown at UAB, and we hope to serve as your home away from home whenever you're in the area again!

6/10 Okay

James

Hospital next door helicopter landing at night. carpet was shampooed still wet strong chemical smell they said they did not have any other rooms.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 27, 2023
Thank you for sharing your feedback, James. We apologize for any inconvenience you experienced during your stay. The proximity of the hospital and the noise from helicopters can sometimes be unavoidable, and we understand the disruption it can cause. Additionally, we're sorry to hear about the issue with the carpet. Your comfort and satisfaction are important to us, and we'll use your comments to make improvements. If you choose to stay with us again, we will do our best to ensure a more comfortable experience overall.

10/10 Excellent

Templeton

Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 26, 2023
Your five-star rating means everything to us, thank you! We look forward to welcoming you back to Courtyard by Marriott Birmingham Downtown at UAB.

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 5, 2023
Your perfect score has brightened our day, thank you! Come back soon, Vincent!

4/10 Poor

Stacy

Disliked: Amenities
No amenities, no hot water the first night, no power to the nightstand.
Stayed 3 nights in Aug 2023
Response from Hotelmgmt on Aug 25, 2023
We sincerely apologize for the inconveniences you experienced during your stay, Stacy. The lack of amenities, hot water, and power issues certainly aren't reflective of the standards we aim to uphold. Your feedback is crucial, and we will address these concerns with our maintenance and management teams to ensure they are promptly rectified. We appreciate your patience and hope you'll give us another opportunity to provide a better experience in the future.

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Iyy
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Aug 9, 2023
Rosemary, we understand from your rating that we missed the mark on winning you over completely, and for that, we apologize. We hope to have another chance to welcome you and show you the exceptional stay we are capable of providing.

10/10 Excellent

robert

Stayed 2 nights in Jul 2023
Response from Hotelmgmt on Aug 19, 2023
We are delighted you had a five-star time staying with us. It would be a treat to welcome you back. Thank you, Robert!

10/10 Excellent

Mallorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Brett

Liked: Staff & service, property conditions & facilities
Parking is kind of wonky but it’s a great place.
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 18, 2023
Thank you for your feedback, Brett. We understand that parking can be a bit challenging due to our downtown location, but we're glad to hear that you still had a great experience. Your satisfaction is important to us, and we're pleased to know that we met your expectations. We look forward to welcoming you back to Courtyard Birmingham Downtown at UAB in the future.

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotelmgmt on Jul 10, 2023
Thank you for the five-star rating, Chasity! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotelmgmt on Jun 24, 2023
Thank you for taking a moment to leave us with your positive score, Laura. Hurry back!

8/10 Good

Leigh

Stayed 1 night in Jun 2023
Response from Hotelmgmt on Jun 24, 2023
Your high rating made us smile, Leigh, and we look forward to welcoming you back through our doors should your travels return you to our area!

6/10 Okay

Ava

Liked: Cleanliness
Rhe room smelled like urine as well as the bathroom wasn't the cleanest. We only stayed one night because it felt like something was biting me in bed.
Stayed 2 nights in Jun 2023
Response from Hotelmgmt on Jun 21, 2023
We're deeply sorry to hear about the issues you experienced during your stay. We pride ourselves on maintaining a high standard of cleanliness and comfort for all our guests, and it's clear from your feedback that we fell short in your case. Please rest assured that we take concerns like these very seriously. Your concerns will be passed on to our housekeeping and management team to ensure immediate corrective actions are taken to prevent such issues from happening in the future. We hope that you will give us another opportunity to provide a better experience. Once again, we apologize for the inconvenience and thank you for your feedback.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
I stayed here after eye surgery at the Callahan Eye Center. They were kind enough to let me check in early following the surgery so I could rest. Very kind staff, very clean. Great stay!
Stayed 1 night in Jun 2023
Response from Hotelmgmt on Jun 21, 2023
Thank you for sharing your experience. We're delighted that we could provide an early check-in to help you rest after your surgery, and it's heartening to hear that our team's kindness made a positive impact on your stay. Your kind words about the cleanliness of our hotel are much appreciated as well. We look forward to welcoming you back to Courtyard Birmingham Downtown at UAB in the future, Jeremy.

10/10 Excellent

Susan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to hospital.
Stayed 4 nights in Jun 2023
Response from Hotelmgmt on Jun 17, 2023
We appreciate your review and are glad to hear that our location ensured convenience for you, Susan. It will be our pleasure to host you again anytime at Courtyard by Marriott Birmingham Downtown at UAB!

8/10 Good

Rudolph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotelmgmt on Jun 12, 2023
What a treat to find your near-perfect score, thank you! We hope to see you back soon, Rudolph.

10/10 Excellent

Pauls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and great people
Stayed 2 nights in Jun 2023
Response from Hotelmgmt on Jun 12, 2023
Thank you! We loved offering top-notch service and accommodations here at Courtyard Birmingham Downtown at UAB. We hope for the chance to do it again soon.

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Hotelmgmt on Jun 12, 2023
We love to hear from our guests and are just thrilled you had a great time, Kai. Thank you and come back soon!