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TownePlace Suites by Marriott Birmingham South – Avis

2.5 out of 5
TownePlace Suites by Marriott Birmingham South
400 Commons Dr, Birmingham, AL

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 123 avis sur 219." "
Note de 8 – Bien, d’après 69 avis sur 219." "
Note de 6 – Acceptable, d’après 8 avis sur 219." "
Note de 4 – Médiocre, d’après 8 avis sur 219." "
Note de 2 – Terrible, d’après 11 avis sur 219." "

9,0/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Mario, Mobile

Points forts : Commodités, état et installations de l’hébergement
Very nice staff and very clean
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome
Séjour de 2 nuits en avril 2024

8/10 – Bien

Damon

Séjour de 5 nuits en septembre 2023
General Manager a répondu le 5 oct. 2023
Thank you for your survey, we are happy you enjoyed your stay!

10/10 – Excellent

Brittini

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice and very very clean
Séjour de 1 nuit en septembre 2023
General Manager a répondu le 5 oct. 2023
Thank you for your awesome review!

10/10 – Excellent

Bryan

Séjour de 1 nuit en août 2023
General Manager a répondu le 5 oct. 2023
Thank you for your wonderful review!

10/10 – Excellent

Roxanne

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff is amazing and hotel is beautiful
Séjour de 2 nuits en juillet 2023
Courtney Cooper a répondu le 4 août 2023
Thank you so much for your review!

10/10 – Excellent

Kenya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean, modern, new facility. Convenient location near plenty of stores.
Séjour de 1 nuit en mai 2023

10/10 – Excellent

Matthew

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms were clean. Breakfast was good and the area was very well maintained.
Séjour de 1 nuit en avril 2023

6/10 – Acceptable

Tonya

Séjour de 1 nuit en avril 2023

10/10 – Excellent

Mike

Voyage d’affaires
Points forts : Propreté, service et personnel
The location was remodeling at the time of our stay but still very well kept in cleanliness and service. The staff was very nice and helpful.
Séjour de 3 nuits en novembre 2022

8/10 – Bien

Jenifer

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2022
General Manager a répondu le 13 oct. 2022
Thank you for your survey, we hope to see you again!

4/10 – Médiocre

Christy

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Under renovations. We were not told about this prior to booking. Our room had sheet rock repair and had a smell of a nursing home. Staff unable to cancel our appt since we didn’t book through the motel. Signage in room said to lock door because construction may require entrance by workers.
Séjour de 1 nuit en octobre 2022
General Manager a répondu le 13 oct. 2022
We are sorry to hear you didn't see the posting of renovations, we are excited to be upgrading our hotel. We hope you come and visit when it is complete.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Overbooked
Apparently hotels.com overbooked the hotel. We arrived at midnight with 2 sleeping children and were unable to check in. It took us over an hour with two extremely tired children to find a new hotel.
Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Margaret

Séjour de 1 nuit en septembre 2022
General Manager a répondu le 13 oct. 2022
Thank you for your survey!

8/10 – Bien

Darryl

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The place was not far from the restaurants and shopping stores
Séjour de 1 nuit en août 2022
General Manager a répondu le 20 oct. 2022
Thank you for your review

10/10 – Excellent

James

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love everything
Séjour de 1 nuit en août 2022

8/10 – Bien

Ashley

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2022

8/10 – Bien

tiara

Séjour de 1 nuit en mai 2022

10/10 – Excellent

Myra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Kudos to Guest Service agent (Carla) -- she was efficient and engaging ... a real credit to your organization.
Séjour de 2 nuits en juin 2022

10/10 – Excellent

Jill

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en juin 2022

10/10 – Excellent

Jack

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022
General Manager a répondu le 19 juin 2022
Thank you for your feedback. We truly appreciate it.

10/10 – Excellent

Dale

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en juin 2022
General Manager a répondu le 19 juin 2022
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 – Bien

Lara, Decatur

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and comfortable. Quiet since it’s not right on the highway. Only issue was an excessive use of Febreeze or other scented freshener. Still have a headache a day later
Séjour de 1 nuit en juin 2022
General Manager a répondu le 19 juin 2022
Thank you for your comments, we will use this feedback. We hope you enjoyed your stay.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2022
General Manager a répondu le 4 juin 2022
Thank you for your survey

10/10 – Excellent

Debbie

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
We liked the convenience of Location. We attended graduation at Samford University. Did have a confrontation with a desk clerk over fixing a stopped up commode. She stated there was no one there on weekend to fix problem. We could come down and get plunger. When I husband stated it would be the last time we would stay at Candlewood Suites she called back and said there should be someone coming up to fix. The issue was resolved and gentlemen cleaned up area.
Séjour de 3 nuits en avril 2022
General Manager a répondu le 4 juin 2022
Thank you for your survey, we value the feedback so we can continue to improve our team.

8/10 – Bien

Kenyon

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lady at front desk was very nice and helpful. There was a mix up with our room but she was able to help us get into a very nice clean room.
Séjour de 1 nuit en avril 2022
General Manager a répondu le 23 mai 2022
Thank you for your review, we hope to welcome you back in the near future!

8/10 – Bien

Bonita

Voyage en famille
Points forts : Service et personnel
Located in a good area. Bathroom wasn’t clean and the TV remote had stuff spilled on it and we had no list of channels in the room and had to set up the TV using Spanish as there was no way to change to English and staff had no idea. Staff were very friendly and as helpful as they could be.
Séjour de 2 nuits en avril 2022
General Manager a répondu le 27 avr. 2022
Thank you for your review, we really appreciate hearing the issues that happened during your stay so we can directly address this with the team. We do apologize we didn't meet your expectations

6/10 – Acceptable

michael

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
I don’t usually write a review, but if you are bringing your family or just wanting a quiet night in Birmingham this is not the place. There are several long term residents staying here and the smell of cigarettes and weed filled the hallways. One customer was unhappy with her immediate charges to her card, and began yelling at the front desk clerk(who reach out to have the police help)…they never showed up! Beds were comfortable and the staff was polite but the carpet, tv’s, and building is dated. Will not be back. Do not recommend.
Séjour de 1 nuit en avril 2022
General Manager a répondu le 11 avr. 2022
Thank you for your review. The guest that was upset at the front desk was charged for smoking in the room, and the police did show up to escort them out. We do apologize about this inconviece to you. We do take the non smoking charges serisouly and if someone smokes in the rooms they are charged 250 and asked to leave. We are also going to be going through renovations in the near future, we hope after we are updated that you will try us again. Have a great day!

10/10 – Excellent

Thomas

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en avril 2022
Courtney Cooper a répondu le 11 avr. 2022
Thank you for your wonderful review.

8/10 – Bien

Robert

Séjour de 1 nuit en avril 2022
General Manager a répondu le 5 avr. 2022
Thank you for your survey

4/10 – Médiocre

Datrean

Points forts : Propreté
Points faibles : Service et personnel, confort de la chambre
Séjour de 2 nuits en mars 2022
Courtney Cooper a répondu le 5 avr. 2022
Thank you for your review

10/10 – Excellent

Jenny

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We had a wonderful stay Very clean room Comfortable beds nice workers
Séjour de 2 nuits en mars 2022
Courtney Cooper a répondu le 5 avr. 2022
Thank you for your wonderful review

6/10 – Acceptable

Alfreda

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en février 2022
General Manager a répondu le 5 avr. 2022
Thank you for your review.

8/10 – Bien

travis

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Convenient, easy to get to, clean. Facility needs to be updated, wallpaper in bathroom peeling off in shower, no soap offered by bathroom sink, walls in hallway dinged and scratched.
Séjour de 1 nuit en février 2022
Courtney Cooper a répondu le 5 avr. 2022
Thank you for your review, we are excited to tell you that we will be going through a full renovations, in the next year. We hope you will come back and check us out.

2/10 – Terrible

CHANTIA

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
The toilet in the room did not work. The sink was leaking water. The fridge was dirty and still had food from the last customer. The elevator permit was out of date. I was really disappointed because i have stayed here before and it was excellent. Definitely need to get better overnight staff. I paid in advance but was told when i was checking in that i needed to pay another $25 which i had paid already in advance. When ibasled what this $25 was for the staff tells me she dont know i should already know since I booked the room. This was EXTREMELY UNPROFESSIONAL! Also someone burned popcorn downstairs and set off the main alarm at 4 am which cause the whole building to evacuate. I had several small children with me and this woke everyone up. Overall, i was inconvienced and wasted almost $400 for a nothing.
Séjour de 2 nuits en février 2022
Front Desk a répondu le 5 avr. 2022
We are sorry you did not enjoy your stay. Even after maintenance came up and fixed the issue, I understand that was still inconvenient. As well as someone burning popcorn. Thank you for your review.

10/10 – Excellent

elisa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great
Séjour de 1 nuit en février 2022
Courtney Cooper a répondu le 5 avr. 2022
Thank you for your wonderful review.

2/10 – Terrible

Damien

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One of the worst hotels I ever stayed at
Séjour de 1 nuit en février 2022
General Manager a répondu le 7 févr. 2022
Hello, we are sorry to hear this was the worst hotel you stayed at. We hope to receive more information so we can improve our experiences.

10/10 – Excellent

Mary

Séjour de 1 nuit en janvier 2022
Courtney Cooper a répondu le 7 févr. 2022
Thank you for you wonderful review

10/10 – Excellent

RUTH

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Room was comfortable, amenities were great, building well maintained and clean. More than I expected.
Séjour de 1 nuit en janvier 2022
Courtney Cooper a répondu le 7 févr. 2022
Thank you for you wonderful review

10/10 – Excellent

stan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2022

10/10 – Excellent

Robert

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Guud, very good all around.
Séjour de 1 nuit en janvier 2022
Courtney Cooper a répondu le 7 févr. 2022
Thank you for your review

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
Hidden surprises
No ice maker in the room Had to ask fir several other items Front desk worker was super nice. I have never had a good stay at this place The furst time i checked in went to room and walked in on someone else next time we will try another one in that area.
Séjour de 1 nuit en décembre 2021

10/10 – Excellent

Stephen

Séjour de 3 nuits en décembre 2021

2/10 – Terrible

Scott, Brooklyn

The property called me at 9PM the day of my reservation to tell me that I couldn't stay in the hotel because a pipe burst and they had no rooms left.
Séjour de 2 nuits en novembre 2021

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2021
General Manager a répondu le 11 nov. 2021
Thank you so much for your wonderful review!

6/10 – Acceptable

Irene

Voyage de couple
I stayed there for two nights I think you should get more than three towels for two people and three nights
Séjour de 2 nuits en novembre 2021
General Manager a répondu le 11 nov. 2021
Thank you for your review, and feedback.

10/10 – Excellent

Iketta

Séjour de 2 nuits en octobre 2021
General Manager a répondu le 11 nov. 2021
Thank you so much for your wonderful review!

10/10 – Excellent

Iketta

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2021
General Manager a répondu le 11 nov. 2021
Thank you so much for your wonderful review!

10/10 – Excellent

Doug

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the kitchen set up. My husband thought the ice maker, frig, and A/C were a bit noisy. Overall I liked the one night stay.
Séjour de 1 nuit en octobre 2021
General Manager a répondu le 23 oct. 2021
Thank you for your review

2/10 – Terrible

Christopher

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Room was infested in fleas. Was in room for maybe 5 minutes. Showed the front desk the fleas we where picking iff of us. We are covered in bites. Front desk wasnt much help and doesnt know what they are doing when it comes to expedia bookings so it was a giant nightmare. No other rooms to fit us and had to find another hotel to stay at but yet my money still isn't back to me and it has been 4 days. If i didnt have money for a different hotel we would have been sleeping in our vehicle. Hotel even charged me a pet fee and we had zero pets after we tried to get the room situation fixed, guess i was being charged for their fleas as my pets.
Séjour de 2 nuits en octobre 2021