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Reviews of Holiday Inn Binghamton Downtown, an IHG Hotel

3 out of 5
Holiday Inn Binghamton Downtown, an IHG Hotel
2-8 Hawley Street, Binghamton, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 460 out of 852 reviews" "
Rating 8 - Good. 194 out of 852 reviews" "
Rating 6 - Okay. 95 out of 852 reviews" "
Rating 4 - Poor. 46 out of 852 reviews" "
Rating 2 - Terrible. 57 out of 852 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family
Room was clean staff was friendly
Stayed 1 night in May 2024
Response from Maryanne Burchett on May 13, 2024
Christine:Thank you for online review. We value your feedback. I am thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Good

Hei Man

Travelled with family
Liked: Cleanliness, staff & service
The hotel doesn’t provide toothbrushes and toothpaste.
Stayed 1 night in May 2024
Response from Maryanne Burchett on May 13, 2024
Hei ManThank you for your online review. I would like to apologize for the miss communication. We do offer toothbrushes and toothpaste to our guests. I will share your comments with the team to ensure we continue to convey the proper information. We do hope you will stay with us again.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Maryanne Burchett on May 13, 2024
AntoinetteThank you for your online review we value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

2/10 Terrible

Ed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is a dive
Stayed 2 nights in May 2024
Response from Maryanne Burchett on May 13, 2024
Dear Ed:Thank you for your online review. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. You are welcome to contact me so we discuss your issues that you encountered during your stay. Again my sincerest apologies and we do hope you will try us again.

10/10 Excellent

Juleysi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Maryanne Burchett on May 13, 2024
Juleysi:Looks like you enjoyed your stay with us. come back and see us again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
Karen:Thank you for your online review. Looks like you had a great stay... Come back and see us again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
RobertThank you for your online review. We value your feedback. I am thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Excellent

Ewa

Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 21, 2024
Dear Ewa: Thank you for your online review. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park was full but very help full to fit us in where the was no parking spot
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
HeatherThank you for your online review. Parking can sometimes be a challenge as we are in downtown. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Excellent

Tara

Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
Tara:It looks like you had a great stay.. Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 Excellent

Filipp, Rivervale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was full, we were told to park on the yellow striped areas. There was a party going on all night in the rooms on our floor, loud noises and all. Did not get a good night sleep. Otherwise the hotel is nice and convenient, staff is super friendly and helpful. Will stay again.
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
Dear Flipp:Thank you for your online review. We value your feedback. I would like to apologize for the limited parking and noise level. This is not the level of service we prefer to offer at the hotel. We are glad the remainder of your stay was pleasant. Come back and see us again soon.

10/10 Excellent

Pavel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late at 1 am, the staff works, no need to look for an associate to check-in. Good spacious room, excellent hot breakfast, and most important: opennable window!!!
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
PavelWe are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really thought that the pool would have been warmer. I didnt go swimming for more than 5 minutes. With as nice as the rest of the hotel is i would have also thought that the pool area would have been just as nice. It doesnt seem to be as taken care of as the rest of the hotel.
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
MichelleThank you for your online review. I would like to apologize for our pool area. I will share your comments with the team to ensure we continue to offer exceptional guest experience. I am glad to hear you enjoyed the rest of your stay. Come back and see us again soon.

10/10 Excellent

Barbara

Liked: Amenities, property conditions & facilities
Clean Convenient and Congenial! The 3 C’s were met ! 😁
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
Barbara:We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Iris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
IrisWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Good

Jeannette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed overnight. Staff was nice. Hotel was clean. My room was on the smaller side. It had a lot of amenities. Free parking. Good value for the money.
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
JeannetteThank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent for what you would expect from a Holiday Inn in Binghamton. Rooms were updated and clean. Breakfast was solid. Walkable to downtown restaurants.
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
MikeWe are thrilled you enjoyed your stay with us. Come back and see us again soon.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very pleasant and the hotel is conveniently located, but our room had a strange piece of garbage on the floor (it looked like gauze of some sort?) that we did not want to touch and therefore left there. Our AC also did not work, the room was about 76° despite us trying to turn it down to 68° and it was therefore really uncomfortable.
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
Elizabeth:Thank you for your online review. We value your feedback. I would like to apologize for the cleanliness of your rooms and ac. This is not the level of service we prefer to offer at this hotel. I will share your comments with the team to ensure we continue to offer exceptional guest experience. We do hope you will try us again.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to sports related facilities in Binghamton.
Stayed 1 night in Apr 2024
Response from Maryanne Burchett on May 13, 2024
Robert:We are glad you enjoyed your stay and found our location convenient. Come back and see us again soon

2/10 Terrible

Arielle

Stayed 1 night in Mar 2024
Response from Maryanne Burchett on May 13, 2024
Arielle:I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

4/10 Poor

William

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tried to go to the bar restaurant twice, first time the bartender was missing, The second time she was rude. Upon check in was told it was open until 10 pm. It was closed by 9 apparently. Also a rodent running around in the lobby was not great.
Stayed 1 night in Mar 2024
Response from Maryanne Burchett on May 13, 2024
Dear WilliamI would like to offer my sincere apology for your experience at the hotel. The bartender should have been there and extend exceptional hospitality to you. I will address this with the team to ensure we continue to offer excellent guest experience.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel because it was in walking distance of our concert venue. However, I was awakened multiple times during the night by another guest constantly trying to use their room key on my door. I ended up having to confront her in order to get her to stop. The noise from nearby rooms and other guests on my floor was equally as loud. Lastly, my room was 76 degrees, and the thermostat couldn't be adjusted, so I had to turn on the A/C to try to combat the heat. I didn't get any sleep at all during my stay and ended up checking out earlier than planned just to get home so I could rest.
Stayed 1 night in Mar 2024

8/10 Good

Christina

Stayed 1 night in Mar 2024
Response from Maryanne Burchett on May 13, 2024
Christina:Thank you for your online review. We value your feedback. Come back and see us again soon.

10/10 Excellent

Maurice

Stayed 1 night in Mar 2024
Response from Maryanne Burchett on May 13, 2024
MauriceLooks like a great stay! Come back and see us again soon.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Phil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on Feb 22, 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Nice property. Awesome shower!!
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on Feb 17, 2024
Joel Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay. Come back and see us again soon.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Maryanne Burchett on Feb 17, 2024
JoanneThank you for your online review. We value your feedback. Glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on Feb 17, 2024
HectorThank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

4/10 Poor

Jill

Stayed 2 nights in Jan 2024
Response from Maryanne Burchett on May 13, 2024
Dear JillLooks like we missed the mark on your stay. I would like to sincerely apologize for failing to exceed your expectations. This is not the level of service we prefer to offer at this hotel. We do hope you will try us again.

10/10 Excellent

Nicholas

Travelled with family
Liked: Property conditions & facilities
The one issue I had was a coupe doors down there was a group of people celebrating a birthday party in the hallway and was very loud in the hallway and in their rooms.
Stayed 2 nights in Jan 2024
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review we value your feedback. I would like to apologize for the noise level. I am glad you enjoyed the rest of your stay. Come back and see us again soon.

10/10 Excellent

Norberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good, breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very nice
Stayed 1 night in Dec 2023
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We value your feed back. We are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Good

William

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Jan 15, 2024
Dear William,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements for a perfect 5/5.We value your loyalty and look forward to your next visit.

10/10 Excellent

Holly

Stayed 2 nights in Jan 2024
Response from {AK} - General Manager on Jan 15, 2024
Dear Holly,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on to meet your expectations.We value your loyalty and look forward to your next visit.

2/10 Terrible

Tiffany

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety and quietness was DEFINETLY not there. I did not sleep at all due to a domestic violence issue in the room next door which the police DEFINATELY SHOULD HAVE BEEN CALLED ABOUT!!!!!!!!!!!! Next time I will just take that upon myself to do that instead of going to staff of this property.
Stayed 1 night in Jan 2024
Response from {AK} - General Manager on Jan 15, 2024
Dear Tiffany,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had from adjacent room guest. The security did go up the room and warned them about the disturbance to the other guests. He did spend 15 minutes on the floor to monitor the same to assess if police had to be called.

6/10 Okay

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Was good but room floor had trash on it and there was hair in the sink.
Stayed 1 night in Jan 2024
Response from {AK} General Manager on Jan 12, 2024
Hello Robert,Thank you for your stay and for sharing your feedback. We sincerely apologize for not having met your expectations. Rest be assured that we will keep working on improvements to exceed your expectations.

2/10 Terrible

Craig

Travelled with family
Disliked: Amenities
they gave me the wrong room 3 times and the rooms were not clean
Stayed 1 night in Jan 2024
Response from {AK} General Manager on Jan 12, 2024
Hello Craig,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. A detailed investigation revealed that Expedia booking stated that you reserved a handicap room whereas you wanted a King room. We have taken up this issue with the third party reservations.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from {AK} General Manager on Jan 12, 2024
Dear Anthony,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements further.We value your loyalty and look forward to serving you again.

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was 80°F when I checked in, with the aircon in the on position and the fan running, had to turn it off and crack the window for the room to be a livable temperature. Was told that the hotel does not have a dual system so only the heat or air in the entire place could be on. Every inch of the hotel was boiling. If you need ADA compliance in any form, inform the hotel because the room I was given was listed as ADA compliant (I don't need ADA so it was fine for me personally) but there were many things that were inaccessible. Furniture in the way of the entry and blocking the pathway around the entire bed, light fixtures inaccessible from the bed, handsoap mounted to the wall at the back of the sink.
Stayed 3 nights in Dec 2023
Response from [AK] - General Manager on Jan 12, 2024
Dear Emily,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. Rest be assured that we have noted your observations and strive to improve our services.

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We do value your feedback. Looks like we missed the mark on your stay. I would like to apologize for failing to exceed your expectations. We do hope you will try us again.

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Joel,We thank you for your stay and for sharing your feedback. It looks that we have not met with your expectations, rest be assured that we will keep working on improving our services. We value your loyalty and look forward to your next visit.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Robert,We thank you for your stay and for measuring our services 8/10. Your appreciation will go a long way in keeping improving our services.We value your loyalty and look forward to your next visit.

10/10 Excellent

Denise

Stayed 6 nights in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Denise,We thank you for your stay and for measuring our services 5/5. Your appreciate will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Timothy,We thank your stay and for measuring our services 8/10. Your appreciation will motivate the team to keep improving our services. We value your loyalty and look forward to your next stay.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and wonderful…
We enjoyed a quiet and wonderful visit at your hotel! Everything was great! Thank you!
Stayed 1 night in Dec 2023
Response from {AK} General Manager on Dec 26, 2023
Dear Denise,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.

2/10 Terrible

Leigh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was for 6 and the sleeper sofa had no sheets and none were provided in the room. We had to wait an extended period of time for them after calling multiple times. They finally bring sheets and the covers have large holes in them. It was disgusting.
Stayed 1 night in Dec 2023
Response from {AK} General Manager on Dec 26, 2023
Dear Leigh,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had during your stay. Rest be assured that we have taken up this issue with the Executive Housekeeper for correction.