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Reviews of Harrah's Gulf Coast

4 out of 5
Harrah's Gulf Coast
280 Beach Boulevard, Biloxi, MS

Reviews

7.4

Good

Rating 10 - Excellent. 502 out of 1269 reviews" "
Rating 8 - Good. 286 out of 1269 reviews" "
Rating 6 - Okay. 212 out of 1269 reviews" "
Rating 4 - Poor. 130 out of 1269 reviews" "
Rating 2 - Terrible. 139 out of 1269 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people there !!!
Stayed 2 nights in May 2024
Response from HGC on May 11, 2024
Dear Don, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Sulma

Good overall
Stayed 1 night in May 2024
Response from HGC on May 10, 2024
Dear Sulma, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Greg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
THE WHIRLPOOL IS ALWAYS AN ISSUE BECAUSE OF THE HORRIBLE TEMPERATURE SETTING. ITS BARELY EVEN WARM WATER. LOTS OF PEOPLE COMPLAIN TO THE STAFF BUT THEY ALL SAY "WE CANT ADJUST IT, THATS WHAT ITS SET TO." THE POOL IS GREAT BUT THE WHIRLPOOL IS A JOKE.
Stayed 2 nights in May 2024
Response from HGC on May 10, 2024
Dear Greg, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Our bathroom had different types of hair all over the floor. A housekeeper was in the hallway, we asked her if she could clean it. She was very nice and friendly but the a good bit of the hair was still on the floor. If you try to check in 15 min early they want to charge $15 so at 4pm it’s a massive line & only 2 people to check in. The steak house is outrageously priced. Over $100 for 2 adults $58 for an 8oz steak and no sides. I got a dinner salad and baked potato for $30. So the room price may not be bad but they will get you in all other areas. All staff was very nice. Loved the server at the bar and grill she was wonderful. Gambling was fun.
Stayed 1 night in Apr 2024
Response from HGC on May 7, 2024
Dear Jennifer, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HGC on May 10, 2024
Dear Steven, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding best thing was you could send and receive text message for room service . They also had dinning room service
Stayed 2 nights in May 2024
Response from HGC on May 6, 2024
Dear Ronald , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Tabytha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it
Stayed 1 night in May 2024
Response from HGC on May 6, 2024
Dear Tabytha, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Rachel

Travelled with family
Check in and bell service was beyond excellent!!
Stayed 1 night in May 2024
Response from HGC on May 6, 2024
Dear Rachel, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than AC not cooling quick enough. Stay was great.
Stayed 1 night in Apr 2024
Response from HGC on May 6, 2024
Dear Tony, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Eugenia, Tylertown

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice
Stayed 1 night in May 2024
Response from HGC on May 4, 2024
Dear Eugenia, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Joshua

Liked: Cleanliness, amenities
Rooms were clean and nice. Table games not so much
Stayed 1 night in May 2024
Response from HGC on May 4, 2024
Dear Joshua, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Randall

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We checked in on a monday and the dront desk wasnt friendly and ask for my service dogs papers, and my husband said Ok, but I have them in the car, and thought it was against the law to ask, then the other receptionist was oh nooo! Sorry she is new, then told her you should never ask! Ok , the room smelled weird, the carpet was filthy, and the beds were like a rock! No microwave but a fridge was there.after our paid 1 night We stayed the rest of the week on comps which I wont do again unless the carpets are clean and the room smells fresh and a pillow top is offered. My hips are still in pain we just checkes out friday. I dont remember it being this bad 4 years ago. I wont return until its renovated. One positive thing is the end of the week crew was nice and helpful. The first of the week are rude.
Stayed 1 night in Apr 2024
Response from HGC on May 3, 2024
Dear Randall, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Sarahi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it & will be back for family vacations 💙
Stayed 3 nights in Apr 2024
Response from HGC on May 3, 2024
Dear Sarahi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Talaris

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property
Stayed 1 night in Apr 2024
Response from HGC on Apr 30, 2024
Dear Talaris, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was clean and good location on the strip in Biloxi
Stayed 1 night in Apr 2024
Response from HGC on Apr 29, 2024
Dear Michael, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that they have no microwave in the room. The view from the room was great!
Stayed 1 night in Apr 2024
Response from HGC on Apr 29, 2024
Dear Cynthia, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Anchalin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk lady when we checked in was very stuck up. I had to greet her instead of her greeting us in order to get her attention to check in. Imagine being a customer spending money but had to greet your worker. Hotel floor #9 smell like Marijuana. Casino were not well ventilated. Pool was small and undesirable. A lot can be improve on. Bed was comfortable, however.
Stayed 2 nights in Apr 2024
Response from HGC on Apr 29, 2024
Dear Anchalin, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Christi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay and I want to thank everybody at the hotel
Stayed 1 night in Apr 2024
Response from HGC on Apr 29, 2024
Dear Christi, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Terry

Stayed 1 night in Apr 2024
Response from HGC on Apr 30, 2024
Dear Terry, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Allen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. But had to ask for towels and wash clothes when we checked in. And on our 2nd day they never cleaned our room while we were out all day. And had to ask for clean towels and wash clothes again that evening. Cleaning crew was definitely lacking. And had a daiquiri down stairs and it was horrible. The front desk staff was very good. Other than that it was good.
Stayed 2 nights in Apr 2024
Response from HGC on Apr 29, 2024
Dear Allen, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Susan, Covina

Travelled with pets
The hotel could use an upgrade and get rid of carpet in the hallways, rooms and casino for cleanliness purposes since the appearance of the carpet is old and worn. The restaurants are good and the pool is clean and inviting. Staff is very accommodating:
Stayed 1 night in Apr 2024
Response from HGC on Apr 28, 2024
Dear Susan, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HGC on Apr 28, 2024
Dear Sarah, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

B.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location on several occasions. I really like the convenience of self-parking and I really love the pool area. However, the ac unit in the rooms are horrible. It's really warm at night. That's the only downfall at this location. I will stay again and bring a fan. The skywalk to the beach is easy and convenient.
Stayed 1 night in Apr 2024
Response from HGC on Apr 26, 2024
Dear B, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Anil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from HGC on Apr 22, 2024
Dear Anil, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Tyler

Stayed 2 nights in Apr 2024
Response from HGC on Apr 23, 2024
Dear Tyler, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

William

Travelled with partner
Liked: Staff & service, amenities
Windows we're not really clear. Not the cleanest rooms. The body wash was empty in our room. And the $20 room fee which should be part of the advertised price. Staffing was friendly and professional.
Stayed 3 nights in Apr 2024
Response from HGC on Apr 20, 2024
Dear William, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Jason

Stayed 1 night in Apr 2024
Response from HGC on May 10, 2024
Dear Jason, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGC on Apr 19, 2024
Dear Todd, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Sherri

Stayed 1 night in Apr 2024
Response from HGC on May 10, 2024
Dear Sherri, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Jazzalyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from HGC on Apr 16, 2024
Dear Jazzalyn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Amelia, Corpus Christi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Weird that my negative review has been made to be changed about 7 times now. This Harrah’s is awful, terrible customer service and the front desk doesn’t know what they’re doing. Never going back and I’d suggest avoiding using a third party to book there.
Stayed 1 night in Apr 2024
Response from HGC on Apr 16, 2024
Dear Amelia Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Keshawn, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying at a hotel and the staff was really helpful and informative. My stay went well. Will book with them again.
Stayed 1 night in Apr 2024
Response from HGC on Apr 12, 2024
Dear Keshawn, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Aubrey

Liked: Staff & service
The parking is difficult, no valet will not stay there again, however the staff is excellent
Stayed 3 nights in Apr 2024
Response from HGC on Apr 12, 2024
Dear Aubrey, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was nice and quiet. NO fridge or microwave.
Stayed 1 night in Apr 2024
Response from HGC on Apr 12, 2024
Dear Cheryl , Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

8/10 Good

erin

Travelled with partner
Liked: Cleanliness
I really liked how its by the beach. the prices are nice for what you get.
Stayed 4 nights in Mar 2024
Response from HGC on Apr 9, 2024
Dear Erin, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Timothy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Charge $28 for 3pm check in. Daiquiri bar was out of many sizes and several advertised liquor. Hot tub jets mostly didn’t work. No available seating at pool bc each chair required a reservation even though unused. Good part-I did win big on first night in casino. Loved the all night Steak and Shake
Stayed 2 nights in Apr 2024
Response from HGC on Apr 8, 2024
Dear Timothy, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Kenyon

Stayed 2 nights in Apr 2024
Response from HGC on Apr 29, 2024
Dear Kenyon, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Chadley

Stayed 1 night in Apr 2024
Response from HGC on Apr 28, 2024
Dear Chadley, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ok. Could use some refreshing
Stayed 1 night in Mar 2024
Response from HGC on Apr 5, 2024
Dear Karen, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

yoo, Montgomery

Travelled with partner
Liked: Staff & service
It was inconvenient because the water pressure in the sink was low.
Stayed 2 nights in Mar 2024
Response from HGC on Apr 1, 2024
Dear Yoo, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Steven

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointed in this place for the amount of money they charge. This place is in need of an update bad. Carpet pretty much everywhere needs to be replaced, very dirty looking. The room we were in definitely showed its age. My wife and I were traveling and stayed at two different Holliday Inn Express's two nights and one night in a Drury Inn. They were a third (or less) of the price and way nicer! They also offered free food and drinks included in the price. Since it was a last-minute decision, Harrah's was our only option to spend two nights in a Hotel Casino in the area, others were full. Gambling was just okay, never expect to walk away a winner anywhere we go to gamble. We were able to play for a little while before cutting our losses. I booked a room that showed an ocean view, ended up in a room that did not. We will not be going back there.
Stayed 2 nights in Mar 2024
Response from HGC on Mar 31, 2024
Dear Steven, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Nan

We love this resort/casino. We’ve stayed here 3 times while driving between Florida & Texas. Great half way point for a nice hotel & a little fun gambling.
Stayed 1 night in Mar 2024
Response from HGC on Mar 30, 2024
Dear Nan, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

6/10 Okay

Kiem

Stayed 1 night in Mar 2024
Response from HGC on Mar 30, 2024
Dear Kiem, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

6/10 Okay

KaToya

Stayed 2 nights in Mar 2024
Response from HGC on Mar 29, 2024
Dear KaToya, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Lilli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGC on Mar 29, 2024
Dear Lilli, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Alicia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Won’t be staying again
Stayed 2 nights in Mar 2024
Response from HGC on Mar 26, 2024
Dear Alicia, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

2/10 Terrible

Ricky

Travelled with group
Disliked: Cleanliness, property conditions & facilities
RESTAURANT WERE AWLFUL, NO BUFFETS. BAD SLOTS MACHINES. DIDN'T LIKETHE TYPE OF SLOTS. ALL THE OTHER CASINOS WERE BOOKED UP BUT NOT THIS ONE. NOW I KNOW WHY
Stayed 2 nights in Mar 2024
Response from HGC on Mar 26, 2024
Dear Ricky, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Laura, Jasper

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay
Stayed 1 night in Mar 2024
Response from HGC on Mar 26, 2024
Dear Laura Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast

4/10 Poor

Riley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The water took at least 30-45 minutes to get hot (each time we wanted to shower). Water pressure was also horrible. A lot of softener in the water as well, couldn’t tell if you got off the soap off or not. Was in a very convenient spot tho and the Starbucks was amazing !
Stayed 3 nights in Mar 2024
Response from HGC on Mar 26, 2024
Dear Riley, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Harrah’s Gulf Coast

10/10 Excellent

Tony

Stayed 2 nights in Mar 2024
Response from HGC on Apr 14, 2024
Dear Tony, Thank you for the great review of our hotel and casino! We are glad that you enjoyed your stay and were able to experience our excellent customer service. We believe in treating our guests like family - it's traditional Southern hospitality at its best. We hope to see you again very soon. Sincerely, Harrah’s Gulf Coast