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Reviews of Best Western Cypress Creek

2.5 out of 5
Best Western Cypress Creek
7921 Lamar Pool, Biloxi, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 462 out of 1004 reviews" "
Rating 8 - Good. 258 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 84 out of 1004 reviews" "
Rating 2 - Terrible. 82 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very attentive, giving us extra towels and sheets for the sofabed.
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
Dear Chris,Thank you for the perfect rating and your positive feedback! We're thrilled to hear that our front desk staff provided attentive service during your stay, ensuring that you had everything you needed, including extra towels and sheets for the sofa bed. Guest satisfaction is our top priority, and we're glad we could make your stay comfortable and enjoyable. We appreciate your kind words and hope to welcome you back for another wonderful experience in the future! Sincerely, Hotel Manager

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Very clean
Stayed 1 night in May 2024
Response from Hotel Manager on May 10, 2024
Dear Wendy,Thank you for the perfect rating and your positive feedback! We're thrilled to hear that you loved your stay with us and found our hotel very clean. Providing a clean and comfortable environment for our guests is always our priority. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future! Sincerely, Hotel Manager

8/10 Good

Emmitt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Dear Emmitt,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Kela

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Manager on May 6, 2024
Dear Guest,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 Okay

Jerome

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Almost everything
Stayed 3 nights in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Jerome,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only had a couple of dislikes about this property. 1) The water didn’t very hot. 2) The tub is very slick while taking a shower I almost bust my butt. Those are minor problems so I’ll probably stay there again
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Eric,Thank you for sharing your experience. We apologize for the issues with the water temperature and the slippery tub. We'll address these concerns promptly. We're glad to hear that overall you enjoyed your stay and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I felt it was clean, well maintained, friendly staff
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 29, 2024
Dear Zachary,Thank you for sharing your positive feedback. We're delighted to hear that you found our hotel clean, and well-maintained and that our staff was friendly. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

ExpatEZ1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome, wonderful room and Quiet! Thank you,
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Dear Guest,Thank you very much for the stay and the fantastic sharing. We're thrilled to hear that you had a wonderful experience during your stay with us! Providing a warm welcome, comfortable accommodations, and a peaceful environment is what we aim for, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we appreciate you taking the time to share your positive feedback. We look forward to welcoming you back on your next visit. Sincerely,Hotel Manager

2/10 Terrible

Connie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like smoke, noisy, staff was the worst. Checked out before 11:00 am and was charged for an extra day.
Stayed 6 nights in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Dear Connie,We sincerely apologize for the multiple issues you encountered during your stay. It's unacceptable that you experienced a smoke smell, noise disturbances, and poor service from our staff. Additionally, we apologize for any billing discrepancies you encountered upon checkout. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Jaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Cheap rate
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 25, 2024
Dear Guest,Thank you for your feedback! We're glad you found our hotel to be good value for your money. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, disgusting, very unpleasant smells. Checked in & checked out. The sofa bed was completely black!! It was horrific!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 25, 2024
Dear Guest,We're deeply sorry to hear about your unpleasant experience during your recent stay. Your feedback is concerning, and we apologize for any cleanliness issues you encountered. This is certainly not the standard of service we aim to provide. Rest assured, we'll address these concerns immediately with our housekeeping team to ensure improvements are made. We truly appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Kela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Dear Kela,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, includes breakfast, great rate!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,Thank you for your kind words and positive review! We're thrilled to hear that you enjoyed your stay with us and found our rooms comfortable, breakfast satisfying, and rates excellent. We look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Maegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing Staff, quiet and affordable!!!! Enjoyed our stay!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 21, 2024
Dear Maegan,We’re delighted to hear that you rated us 5 out of 5 and enjoyed our clean rooms, amazing staff, quiet environment, and affordability. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Interactions with the staff were fine. We stayed on the second floor and it was very damp and musty. My clothes smelled musty when I got home. The room seemed clean, but the musty smells were a bit overwhelming. Breakfast was the same every day but it was pretty good, plenty of options including eggs and sausage. Really good coffee from the machine.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Daniel,Thank you for your detailed feedback about your recent stay with us. We're glad to hear that you found our staff interactions satisfactory and enjoyed the variety of options at breakfast, especially the eggs, sausage, and coffee. However, we apologize for the inconvenience caused by the damp and musty conditions in your room. We'll address this matter promptly to ensure a more comfortable and pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

2/10 Terrible

Rodney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets on the bed had a stain on them. There was hair on the sheets and in the bathroom.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 16, 2024
Dear Rodney,We're truly sorry to hear about the cleanliness issues you encountered during your stay. This does not meet the standards we strive for, and we apologize for the inconvenience it caused you. We take your feedback seriously and will address this matter immediately with our housekeeping team to ensure that proper cleaning procedures are followed. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

4/10 Poor

Derralle

Disliked: Cleanliness, amenities, property conditions & facilities
Killed 3 roaches on my 3 day stay.. On the last day there was throwup in the stair well. The first day i had to buy smell good spray cus the room smelled like water leaking from a pipe. The room had not been vacuum. And the elevator broke the second day
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience. This is not reflective of our usual standards, and we take your feedback seriously. We're actively addressing these issues to ensure a better experience for our guests in the future. Please accept our apologies and consider giving us another chance to exceed your expectations.Sincerely, Hotel Manager

10/10 Excellent

Kirrasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Kirrasha, Thank you for your nice comment. We're thrilled to hear that you love it here! Your satisfaction is our ultimate goal, and we're delighted that you've had such a positive experience with us. We look forward to continuing to provide you with excellent service and hospitality during your future visits.Sincerely, Hotel Manager

10/10 Excellent

Roy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Roy,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Ivelisse, Saint Mary's

Travelled with family and small children
Liked: Staff & service, amenities
The odor at the humidity in the hallway.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Ivelisse,We apologize for the odor and humidity in the hallway during your stay. Your feedback is valuable, and we'll address this issue with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely, Hotel Manager

10/10 Excellent

scottie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Scottie,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.Sincerely, Hotel Manager

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Guest,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place for our trip. We needed a quiet, affordable room that was clean and comfortable. Will book this hotel again in the future.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Diana,Thank you for your wonderful review! We're thrilled to hear that our hotel met your needs for a quiet, affordable, clean, and comfortable room during your trip. Your satisfaction is our priority, and we're delighted to know that you had a great experience with us. We look forward to hosting you again in the future and providing you with another enjoyable stay. Sincerely, Hotel Manager

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 days stay easy check-in Clean , staff was great , some food options bout 5-8 min down from hotel
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,Thank you for sharing your experience! We're delighted to hear that you had a pleasant three-day stay with us and that you found the check-in process easy. It's great to know that you found the hotel clean and that our staff provided excellent service. We're also glad to hear that there were food options conveniently located nearby. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a plesant stay. We liked the cleanliness of the hotel.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay and that you appreciated the cleanliness of the hotel. Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad we could meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Tiana

Travelled with family
Very good customer service upon arriving. Very friendly and welcoming. No complaints here.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Tiana,Thanks for your nice comments. We're thrilled to hear that you had a positive experience with our customer service! Providing a friendly and welcoming atmosphere for our guests is always our goal. We're delighted that you have no complaints. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Kennedy,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Poor

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was kind and polite but the hotel itself needs repairs and there were cockroaches in our room, some parts of the floor had not been vacuumed when we came in If it wasn't for the amount of cockroaches in the room I would've given a better review
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Crystal,We're glad to hear that you found our staff kind and polite. However, we are very much concerned with your feedback. Our apologies for the inconvenience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wereall kind . Robert was helpful at check in .
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear Joseph,Thank you very much for your stay. We're delighted to hear that you had a positive experience with our staff, especially Robert during check-in. Providing friendly and helpful service is a top priority for us, and we're glad that our team members made a positive impression on you. We'll be sure to pass along your kind words to Robert and the rest of our staff. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the breakfast would remain open til 10.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Shaun,Thank you for your feedback. We appreciate your suggestion regarding breakfast hours. We will review our breakfast schedule to accommodate our guests' preferences better. Your input is valuable to us, and we hope to provide an even better experience during your next stay.Sincerely, Hotel Manager

8/10 Good

Jakerria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
everything was nice i seen 1 roach my stay
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Jakerria,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We take great pride in providing a comfortable and enjoyable experience for our guests. Regarding your concern about the roach sighting, we apologize for any inconvenience this may have caused. Please rest assured that we take pest control very seriously and will address this issue immediately to ensure it doesn't recur. We hope to welcome you back for an even more pleasant stay in the future.Sincerely, Hotel Manager

8/10 Good

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, clean
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Steven,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel to be nice and clean during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that it contributed to your positive experience. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Dear Leslie,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

4/10 Poor

david

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear David,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Amin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet,safe and clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Amin,Thank you for your stay. We're delighted to hear that you found our hotel to be quiet, safe, and clean. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Rosina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 22, 2024
Dear Rosina,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I looked around at several hotels and found this one and i’m glad i did. The price was good and the stay was excellent. Breakfast was good also! I would definitely stay here again
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Timothy,Thank you for choosing our hotel and for sharing your positive experience. We're thrilled to hear that you found our price reasonable and enjoyed an excellent stay with us. It's wonderful to know that you found our breakfast offerings satisfactory as well. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Alexis

Liked: Staff & service
Staff was nice
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Alexis,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff to be nice. Providing excellent customer service is a priority for us, and we are pleased that our team met your expectations. We look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager

6/10 Okay

Jonathon

Liked: Cleanliness, staff & service, amenities
The rooms need to be updated.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Jonathon,Thank you for taking the time to share your feedback with us. We appreciate your feedback regarding updates to our hotel room, and we will certainly consider it as we continue to make improvements to our property. Hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

tara

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Tara,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Shantia

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Shantia,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

4/10 Poor

Lasondra

Travelled with partner
Disliked: Cleanliness, staff & service
I found bugs in my bed. The staff on duty could care less. The manager of the hotel was very apologetic the next morning.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 3, 2024
Dear Lasondra,We're deeply sorry to hear about the issue you encountered with bugs in your bed and the lack of immediate attention from our staff. This is certainly not the experience we strive to provide for our guests. We appreciate your understanding and patience as we address the situation with our team. Your feedback is valuable to us, and we're glad to hear that the manager was apologetic and addressed the issue the next morning. We will take steps to ensure this does not happen again in the future.Sincerely, Hotel Manager

10/10 Excellent

Nicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 31, 2024
Dear Nicia,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Arsene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Arsene,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Edwin, Mandeville

Travelled with partner
Every piece of exercise equipment in the workout center was broken or inoperative. The breakfast was varied, but quality was mediocre. Eggs were fake. Just cheap stuff. Room was good, but very small sofa life throw pillows.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Edwin,Thank you for your feedback. We're delighted to hear that you enjoyed our well-maintained rooms and appreciated the variety in our breakfast offerings. However, we apologize for the inconvenience you experienced in our workout center due to broken equipment. We understand the importance of a fully functional facility and will address this issue. Additionally, we appreciate your honesty regarding the breakfast quality, and we'll strive to improve the authenticity of our offerings. Your comments about the small sofa and throw pillows will be considered for future enhancements. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Over all good stay
Staff was wonderful. Room was clean. No baseboards and a slight odor but was comfortable for a one night stay and staff made up for the small things. Great breakfast!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Priscilla,Thank you for your stay. We're pleased to hear that the staff was wonderful, the room was clean, and you found the stay comfortable for a one-night stay. Your understanding of minor details is appreciated, and we're glad the staff made up for any shortcomings. It's also great to know that you enjoyed the breakfast. We value your feedback and hope to welcome you back for another positive experience in the future!Sincerely, Hotel Manager

8/10 Good

Melinda, Avondale

Travelled with family
Liked: Staff & service, amenities
Our room needed repairs- no base boards & needed to be better cleaning swept & sanitized.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 28, 2024
Dear Guest,Thank you for your feedback. We apologize for the room maintenance and cleaning issues you encountered. Our team will address these concerns promptly to ensure a more enjoyable experience for our guests. We appreciate your honesty and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Daniel

Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Daniel,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service
Bed was not that comfortable
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Dear Guest,We appreciate your feedback on the comfort of the bed during your stay. We apologize for any inconvenience caused and will address this issue promptly to ensure a more comfortable experience for future stays.Sincerely, Hotel Manager