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Reviews of Hotel Royal & Spa

5 out of 5
Hotel Royal & Spa
Rynek Kosciuszki 11, Bialystok

Reviews

9.6

Exceptional

Rating 10 - Excellent. 215 out of 265 reviews" "
Rating 8 - Good. 38 out of 265 reviews" "
Rating 6 - Okay. 8 out of 265 reviews" "
Rating 4 - Poor. 3 out of 265 reviews" "
Rating 2 - Terrible. 1 out of 265 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super apt
Stayed 2 nights in Apr 2024
Response from Hotel Reception on Apr 25, 2024
Thank you!

10/10 Excellent

stephen

Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very nice~! I really loved it and wanna visit again. was clean and staff was very very kind. the food was great as well~~!! recommend a lot~~!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Ivona

Stayed 1 night in Sep 2023
Response from Hotel Reception on Sep 26, 2023
Dear Ivona, thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Reception on Sep 26, 2023
Dear John, thank you for your review!

10/10 Excellent

Rrszard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2023
Response from Hotel Royal & SPA on Sep 5, 2023
Dear Ryszard, thank you for such a kind review! We hope to see you again soon.

10/10 Excellent

Jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Jul 2023
Response from Hotel Reception on Jul 29, 2023
Dear Jacek, we are thrilled to hear you enjoyed your stay!

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
All was really good I didn’t have welcome free bottle of spirits so was disappointed
Stayed 1 night in Jul 2023
Response from Hotel Reception on Jul 29, 2023
Dear Tomas, thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We apologize for the lack of welcome drink in the room - but we hope the upgraded room met your expectations!

10/10 Excellent

Adam

Stayed 1 night in Jun 2023
Response from Agnieszka on Jun 24, 2023
Dear Adam, thank you so much for this review! We cannot wait to see you again. :)

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Excellent hotel, perfect hotel, amazing service.
Stayed 1 night in May 2023
Response from Hotel Reception on Jun 2, 2023
Dear Jeffrey, thank you for the lovely review and we hope to see you soon! Kind Regards,

10/10 Excellent

David

Stayed 3 nights in May 2023

10/10 Excellent

Muneera

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good
Stayed 2 nights in Mar 2023
Response from Royal Hotel & SPA on Mar 30, 2023
Thank You for the nice opinion. We hope to see You again. Best Regard, Royal Hotel & Spa

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The room and restaurant was amazing. Very clean and comfortable. Customer service very friendly and helpful. I’ll stay there again!
Stayed 10 nights in Mar 2023
Response from Royal Hotel & SPA on Mar 29, 2023
Thank You for such a great review! We cannot wait to see You again :). Best Regards, Royal Hotel & Spa

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Great hotel. Highly recommended,
Great hotel? Great staff? Great location, I’m definitely coming back.
Stayed 3 nights in Mar 2023
Response from Klaudia Skrocka on Mar 21, 2023
Good evening, Please accept my deepest thanks for your positive feedback. Such words are extremely important to us and we are glad that you appreciated our Hotel. Best Regards, Reception, Royal Hotel&Spa.

10/10 Excellent

konrad

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacuzzi not available.
Stayed 2 nights in Dec 2022

8/10 Good

Beata

Stayed 3 nights in Oct 2022

10/10 Excellent

Malgorzata

Stayed 1 night in Sep 2022

10/10 Excellent

Anna

Stayed 2 nights in Sep 2022

10/10 Excellent

Kinga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located in the heart of Bialystok, within walking distance everywhere, beautiful hotel, delicious food, great amenities.
Stayed 4 nights in Sep 2022
Response from Adrian Giurow on Oct 22, 2022
Dear Ms Kinga, it is something wonderful to hear such compliments to us, we do our best to make our guests satisfied all the time, thank you for sharing your feelings and appreciating our work. Best Regards, Adrian Giurow, Front Office Manager

10/10 Excellent

Ewa

Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with Restaurant. If you travel in this region. Good place to stay.
Stayed 1 night in Sep 2022
Response from Royal Hotel & SPA on Sep 5, 2022
We are very pleased you enjoyed our hotel :) Best regards,

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very quiet and relaxing, highly recommended
Stayed 6 nights in Jul 2022

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jul 2022

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Jan

Stayed 2 nights in Jul 2022

10/10 Excellent

Ann

Stayed 1 night in Jul 2022

8/10 Good

Beata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, frendly staff. Parking lot barely available.
Stayed 6 nights in Jul 2022

10/10 Excellent

Facundo, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent the hotel, quality of bed, sign of rooms, marble everywhere. Outstanding!!
Stayed 1 night in Jul 2022

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely beautiful hotel with very friendly and helpful staff. A wonderful location - would highly recommend
Stayed 7 nights in May 2022
Response from Royal Hotel & SPA on Jun 14, 2022
Dear Philip, Thank you very much, we are glad that you had a nice time in our hotel. We hope to see you again :)

10/10 Excellent

Kinga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel in the heart of "downtown" Bialystok, within walking distance to all delicious restaurants. Very clean hotel, luxurious, everyone speaks English. Just an idea if you want to sleep well at night and you are staying her over the weekend, perhaps ask for room in the back not with the view of Rynek Kosciuszki. View of Rynek is beautiful, however there's a disco club across and everyone walking home from the bar is little tipsy and loud, otherwise I highly recommend this Hotel.
Stayed 3 nights in Mar 2022
Response from Marta Dargiewicz on Apr 20, 2022
Dear Kinga, Thank You so much!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very clean but not 5 star hotel
Nice, very clean hotel right in the centre, but this is not a five star hotel. Basic services and nothing particularly memorable.
Stayed 1 night in Mar 2022
Response from Front Office on Mar 29, 2022
thank You

10/10 Excellent

Nikolai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Front Offiece on Jan 25, 2022
Thank You!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Front Office on Dec 28, 2021
Thank You

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We were staying a night but have stayed here before, we come back here because its a comfortable, clean locely place. Food is very good, staff are always very helpful and friendly.
Stayed 1 night in Dec 2021
Response from Front Office on Dec 28, 2021
Dear Peter, Thank You so much.

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
The hotel and everything about it is excellent however if you stay over the weekend bring earplugs or be ready to party till late. The location of the hotel is in the old town so you will hear all the music, bars and those late night singers until they all go home. I will definitely come back but most likely will ask for a room facing other side :)
Stayed 1 night in Dec 2021
Response from Front Office on Dec 13, 2021
Dear Lukas, thank You so much for such a nice review

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff. Wait times for meals at restaurant may be longer due its popularity among the locals
Stayed 1 night in Nov 2021
Response from Marta on Nov 26, 2021
Dear Paul, thank You. Hope to see You again.

10/10 Excellent

Sergei

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Marta on Nov 2, 2021
Thank You

10/10 Excellent

Jacek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of the city. Easy access Parking fees!!!
Stayed 1 night in Oct 2021
Response from Marta on Nov 2, 2021
Dear Jacek, thank You so much for such a nice review.

10/10 Excellent

abraham

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021
Response from Marta on Nov 2, 2021
Thank You!

4/10 Poor

Kaja

Business traveller
Disliked: Staff & service, room comfort
Unfriendly straff. Air condition broken. Super hard bed. Spa fully booked. Excellent brakfast.
Stayed 4 nights in Sep 2021

10/10 Excellent

Konrad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, weary clean with beautiful interior decor. I will highly recommend breakfast buffet!
Stayed 1 night in Sep 2021
Response from Marta on Nov 2, 2021
Dear Konrad, Thank You so much for such a nice review!

6/10 Okay

Katarzyna

Disliked: Cleanliness
Stayed 3 nights in Aug 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Tero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend unconditionally
Very nice hotel and friendly service in perfect English. Nice clean rooms and right in the heart of the city. Microbrewery restaurant downstairs!!!
Stayed 1 night in Jun 2021
Response from Sebastian - Hotel Manager on Jul 6, 2021
Hello Tero, thank you for sharing such a nice comment about our hotel. I'm happy to learn you found our service very satisfactory. I do hope you will stay with us again! Best!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Easy. Friendly staff. Good brewery.
Stayed 1 night in Jun 2021
Response from Sebastian on Jun 23, 2021
Dear Daniel, thank you for such a nice comments about our staff. Iam also happy to learn our own beer was good. I do hope you wil choose our hotel for your next stay in Bialystok again!

10/10 Excellent

Marcin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Absolutely best in town. Perfectly located, pets friendly and very comfortable.
Stayed 2 nights in Sep 2020
Response from Danuta on Sep 19, 2020
Thank you for your opinion! We wish to see you again.