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Reviews of Willowbank Resort

3 out of 5
Willowbank Resort
126 Somerset Road, Sandys Parish

Reviews

8.2

Very good

Rating 10 - Excellent. 67 out of 159 reviews" "
Rating 8 - Good. 55 out of 159 reviews" "
Rating 6 - Okay. 16 out of 159 reviews" "
Rating 4 - Poor. 16 out of 159 reviews" "
Rating 2 - Terrible. 5 out of 159 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Fitzroy Foster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very helpful and courteous. Beautiful view.
Stayed 4 nights in Apr 2024
Response from Gina Spence - Rooms Manager on Apr 24, 2024
Good day Fitzroy,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

dean matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view
Stayed 7 nights in Nov 2023
Response from Gina Spence - Rooms Manager on Nov 20, 2023
Good day Dean,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

Thomas, Chapin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is top notch - friendly, helpful, available. Gave great advice on places to see, local restaurants, etc. Beautiful views of the ocean. Sparkling pool two small, private beaches on site. Tips for travelers: learn the local bus system - safe, convenient, predictable. Also, there is a food shop a short ride by bus in Somerset for incidentals. Enjoy!
Stayed 5 nights in Nov 2023
Response from Gina Spence - Rooms Manager on Nov 20, 2023
Good day Thomas,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

Kayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. The staff was helpful and friendly. Excellent beaches for snorkeling and hotel grounds.
Stayed 3 nights in Oct 2023
Response from Gina Spence - Rooms Manager on Nov 20, 2023
Good day Kayra,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Willowbank Resort on Sep 30, 2023
Dear Brandon,I would like to extend my sincerest apologies for the experience you had at Willowbank Resort. Your feedback is invaluable to us, and I want to assure you that we take all guest comments seriously in our continuous efforts to improve our resort.I am truly disappointed to hear that your stay was not up to the standards we aim to provide to all our guests. Please know that this is not reflective of the level of service we strive to offer, and I want to address your concerns to the best of my ability.To better understand the issues you encountered, could you please provide more details about your stay? This would help us pinpoint the areas that require immediate attention and rectification. We are committed to delivering a memorable and enjoyable experience for all our guests, and your input is crucial in achieving this goal.Our team is dedicated to resolving any issues you faced during your stay, and we would appreciate the opportunity to make amends. If you are willing, please feel free to reach out to our Reservations department, and they will be more than happy to assist you with any concerns or complaints you may have.Once again, I apologize for the inconvenience you experienced, and I genuinely hope you will consider giving Willowbank Resort another chance in the future. Your satisfaction is of the utmost importance to us, and we are committed to providing a much-improved experience on your next visit.Thank you for bringing this to our attention, and we look forward to the possibility of hosting you again and ensuring you have a wonderful stay with us.Warm regards,The Willowbank Team

8/10 Good

Kenneth

Liked: Cleanliness, amenities
I have very weak legs and had trouble getting up from toilet as it is very low. And can not take shower in tub. Next visit I will need handicap room.
Stayed 2 nights in Sep 2023
Response from Gina Spence - Rooms Manager on Sep 25, 2023
Kenneth,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

8/10 Good

Charly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Gina Spence - Rooms Manager on Sep 15, 2023
Charly,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

6/10 Okay

Jeremiah

Travelled with partner
Beautiful beach front. Private Clean
Stayed 2 nights in Aug 2023
Response from Gina Spence - Rooms Manager on Sep 15, 2023
Jeremiah,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel the world and my stay here has impressed me so much i am already working to carve out time to come again
Stayed 1 night in Aug 2023
Response from Gina Spence - Rooms Manager on Aug 25, 2023
Good day Michael,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

STEVEN HOWARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. The staff was very friendly and helpful. We had the breakfast and the dinner meals. they were yummy. Awesome views of the water. Public transportation very close to the hotel.
Stayed 2 nights in Aug 2023
Response from Willowbank Resort on Aug 23, 2023
Dear Steven,We are thrilled to receive your wonderful review of your recent experience at Willowbank Resort Bermuda. Thank you for taking the time to share your positive thoughts with us and the community.We're delighted to know that you found everything to be very clean during your stay. Our dedicated housekeeping team takes great pride in maintaining a spotless and comfortable environment for our guests, and your recognition is truly appreciated.It warms our hearts to hear that our staff left a positive impression on you with their friendly and helpful demeanor. Providing exceptional service is at the core of our values, and we're glad to know that our team made your stay even more enjoyable.We're also thrilled that you enjoyed the meals at both breakfast and dinner. Our culinary team strives to create delightful and flavorful dishes, and we're delighted to know that you found them yummy.The beautiful views of the water are indeed a highlight of our resort, and we're thrilled that you were able to take in the awesome scenery during your stay.We're pleased that our convenient location near public transportation added to the convenience of your stay. Bermuda has so much to offer, and easy access to transportation makes exploring the island even more enjoyable.Thank you once again for choosing Willowbank Resort Bermuda for your getaway and for sharing your positive feedback. We look forward to the opportunity to welcome you back for another memorable stay in the future. If there's anything else you'd like to share or if you have any questions, please feel free to reach out to us.Warm regards,The Willowbank Team

6/10 Okay

TOMASZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked: access to secluded beach; pool; proximity to market place store; view from restaurant, sunset; staff. Did not like: water pressure in shower, musty 'old church' smell in lobby, bfast room and hotel room.
Stayed 3 nights in Aug 2023
Response from Willowbank Resort on Aug 23, 2023
Thank you for taking the time to share your thoughts on your recent stay at Willowbank Resort Bermuda. We truly appreciate your feedback, as it helps us continually improve our services and facilities.We're delighted to hear that you enjoyed the positive aspects of your stay--such as the access to our secluded beach and the inviting pool area.We, however, sincerely apologize for the inconveniences you encountered during your stay. We understand that water pressure in the shower is essential for a comfortable stay, and we regret that this fell short of your expectations. We are actively working to address this issue to ensure that all our guests can enjoy a refreshing and relaxing shower experience.Additionally, we apologize for any discomfort caused by the musty smell in the lobby, breakfast room, and hotel room. Willowbank is a heritage property, and there are charms and challenges of maintaining a resort with historical significance. Our team is committed to maintaining a fresh and pleasant atmosphere throughout the resort, and we are actively investigating this matter to eliminate any unpleasant odors.Your feedback is invaluable to us, and we take your comments seriously. Please rest assured that we are using your review to implement necessary improvements and enhancements to enhance the overall guest experience.We would love to have the opportunity to welcome you back to Willowbank Resort Bermuda in the future. Your satisfaction is our top priority, and we hope to provide you with an even more exceptional stay next time.If you have any further concerns or suggestions, please don't hesitate to contact us directly. Thank you once again for choosing to stay with us and for your valuable feedback.Warmly,The Willowbank Team

6/10 Okay

Linda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ocean views are wonderful. Average property; no bells and whistles. The room you reserve and the room you are assigned when checking in are not the same. Dated property can use some upgrading. Average stay.
Stayed 7 nights in Aug 2023
Response from Gina Spence - Rooms Manager on Aug 20, 2023
Good day Linda,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All but one of the front desk workers were very kind and pleasant and made the stay feel like we were family. The AC worked well and the tiled rooms held the cool well. The maids did good work. The ocean view was glorious and I was perfectly content with the two beach options. Although it's on the far end of the island, it means fewer guests and more peace and quiet. Some of the decor was dated, but the beds were comfy and the resort still looked nice. The water pressure is a bit lacking in the shower and toilet and my tub drained very slowly. The curtains were hard to close and the lock for the door was really hard to get open. Very simple but delicious continental breakfast. They provide beach towels as well. I would definitely consider staying here again. The pool was also very nice and they had a shower and floaties available.
Stayed 5 nights in Aug 2023
Response from Gina Spence - Rooms Manager on Aug 18, 2023
Thank you for bringing this issue to our attention, Amanda. Please accept my sincere apology for inconsistency in service during your stay. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Gina and I am the Rooms Manager at Willowbank Resort – please accept our apology. Thank you also for your kind remarks about our staff in general we appreciate your feedback.

8/10 Good

Nangialy

Stayed 1 night in Aug 2023
Response from Willowbank Resort on Sep 2, 2023
Thank you once again for choosing Willowbank Resort Bermuda for your getaway, and for taking the time to share your thoughts on Expedia. We would be absolutely delighted to welcome you back in the future and provide you with another fantastic experience. If you have any friends or family looking for a similar escape, we'd be more than happy to extend the same level of hospitality to them.Wishing you all the best, and we hope to see you again soon!Warm regards,The Willowbank Team

4/10 Poor

George

Travelled with family
Disliked: Property conditions & facilities, room comfort
The property needs work and the beach access is not good. Small and not kept up We left and went to the Hamilton Princess
Stayed 3 nights in Aug 2023
Response from Gina Spence - Rooms Manager on Aug 7, 2023
George,Thank you for bringing this issue to our attention. Please accept my sincere apology for any inconsistency on the beach, as well as any others challenges you may have experienced. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Gina and I am the Rooms Manager at Willowbank Resort – please accept our apology. We appreciate your feedback.

8/10 Good

Pamela

Stayed 5 nights in Jul 2023
Response from Willowbank Resort on Aug 29, 2023
Pamela, we appreciate you for taking the time to share about your experience at Willowbank Resort Bermuda! Thank you for choosing us for your getaway. We would be absolutely delighted to welcome you back in the future. If you have any friends or family looking for a similar escape, we'd be more than happy to extend the same level of hospitality to them.Wishing you all the best and hoping to see you again soon!Warm regards,The Willowbank Team

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Gina Spence - Rooms Manager on Aug 2, 2023
Good day Leanna,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

Afrim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and beautiful private beach. Beach was shallow and safe especially for my young daughter. We enjoyed swimming everyday and building sandcastles on the beach. It was a bermudaful stay at this hotel and island. Will be back again!
Stayed 6 nights in Jul 2023
Response from Gina Spence - Rooms Manager on Aug 2, 2023
Good day Afrim,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to public transport/buses. On-site restaurant with free continental breakfast, and lunch and dinner available for purchase. Two private beach areas. Rooms with all of the essential amenities. Gorgeous views! Lower rates than many of the nearby alternatives. Would stay here again!
Stayed 3 nights in Jul 2023
Response from Willowbank Resort on Jul 25, 2023
Greetings, Jeremy! We are thrilled to know that your experience at Willowbank Resort surpassed your expectations. It is our utmost priority to provide our guests with a memorable and enjoyable stay, and it warms our hearts to learn that we succeeded in doing so for you. Once again, thank you for taking the time to share your experience with others. Your review will undoubtedly help other travelers in choosing to stay with us.We look forward to welcoming you back to Willowbank Resort Bermuda in the near future for another exceptional stay.Warmest regards,The Willowbank Team

8/10 Good

JETJIT

Liked: Cleanliness, staff & service
Over all it was good
Stayed 2 nights in Jul 2023
Response from Willowbank Resort on Jul 25, 2023
Greetings from Willowbank Resort Bermuda! Thank you for taking the time to leave a review. If there is anything more we can do to enhance your future stays or if you have any suggestions on how we can further improve our services, please do not hesitate to reach out to us. We value your input and continuously aim to refine our offerings.Once again, thank you for taking the time to share your experience with others.Warmly,The Willowbank Team

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in Hibiscus and it had an excellent unobstructed view of the ocean and the sunsets were spectacular. Because of its somewhat remote location and far from the road, it was always very quiet. The property has access to two beaches, one on the ocean which is rather small but very scenic and the other in a protected bay. The room itself is pretty basic and feels a tad dated but ok. I would have loved it if the room had a small kitchenette as dining was a challenge. The beds were comfortable and everything was clean. More hooks to hang wet stuff would be nice since we constantly had wet towels and swim wear. While a 'continental' breakfast is included, the options are limited to basically bread, muffins, yogurt and apples. Some additional included options would have been appreciated. Paid options such as omelets were available to but we never did those. Lunch and dinner options were decent but very expensive for what you get. We would end up taking the bus back to Dockyard for most dinners. Because of its location, getting around is a bit of a challenge. There is a bus stop that heads into Hamilton right across the street which was convenient but the one heading to the Dockyards was down the road with the sidewalk only going there halfway. We ended up using Dockyard as our hub for nearly everything which is a 10 minuite ride away. The only problem is having to constantly wait for a bus. The staff were all great and super helpful with any questions we had.
Stayed 6 nights in Jul 2023
Response from Gina Spence - Rooms Manager on Jul 27, 2023
Good day JeremyThanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Very clean and comfortable rooms, beautiful private beach with excellent snorkeling. Limited food options, no alcohol sold onsite. Must travel into hamilton for more restaurant options
Stayed 5 nights in Jun 2023
Response from Gina Spence - Rooms Manager on Jul 21, 2023
Good day Karen,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Willowbank Resort on Jul 20, 2023
Dear Raphael,It was an absolute pleasure to have you as our valued guest, and we sincerely hope that you had an enjoyable and memorable experience with us. Our team takes great pride in creating a welcoming and unforgettable atmosphere for all our guests, and we are thrilled to know that you had a wonderful time at our resort.Once again, thank you for choosing Willowbank Resort Bermuda for your recent stay. Should your travels bring you back to our beautiful island, we would be absolutely delighted to welcome you once again.Warmly,The Willowbank Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful view outside our door...the ocean in its glory...spectacular!
Stayed 4 nights in Jul 2023
Response from Willowbank Resort on Jul 16, 2023
Greetings, Michael! Thank you for the lovely review. We hope that your stay exceeded your expectations.Thank you for choosing Willowbank Resort Bermuda. We hope to have the pleasure of welcoming you back in the future.Warmly,The Willowbank Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
10 out of 10! Staff was amazing! Friendly and accommodating, especially Rita! The resort beach is gorgeous with the most amazing sunset and snorkeling. Very kid friendly and room was clean! Beds super comfortable! We will be back!!
Stayed 1 night in Jul 2023
Response from Gina Spence - Rooms Manager on Jul 16, 2023
Jennifer,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

4/10 Poor

Victor

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Gina Spence - Rooms Manager on Jul 16, 2023
Victor,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! We appreciate your feedback!Kind Regards,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Gina Spence - Rooms Manager on Aug 2, 2023
Good day Robert,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! I indeed hope that your Bermuda trip was a wonderful one and look forward to welcoming you back sometime soon.We appreciate your feedback!

2/10 Terrible

Yanina

Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Gina Spence - Rooms Manager on Jul 10, 2023
Yanina. Please accept my sincere apology for any inconsistencies or challenges you may have experienced during your stay. I would love to find our more details about your concerns. We pride ourselves in giving the best possible guest experience, and I’m sorry if we fell short in this instance. My name is Gina and I am the Rooms Manager at Willowbank Resort – please accept our apology. Feel free to contact me directly. We appreciate your feedback.

4/10 Poor

Ellen

Stayed 5 nights in Jul 2023
Response from Willowbank Resort on Jul 10, 2023
Dear Ellen, Thank you for taking the time to review Willowbank Resort. We are sorry we disappointed you. Rest assured, your concerns have been heard. Willowbank will be undergoing a soft remodel with updated furnishings arriving Fall 2023. And we have increased our staff so that the fine details guests expect can be attended to with excellence. Please reach out directly with any additional feedback that you deem important.Warmly,The Willowbank Team

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a low key, private, quiet place to stay with absolutely gorgeous views. Stay in the Rosemary 1 room at this resort. We loved our room. The view was amazing! The went to the beach everyday after exploring the island. The beach is beautiful, small and private and perfect for a dip in the ocean before getting for dinner or before heading out in the morning . The staff is pleasant and always accommodating
Stayed 5 nights in Jul 2023
Response from Willowbank Resort on Jul 10, 2023
Greetings, Christine! Thank you for the lovely review of Willowbank Resort and for choosing us as your Bermuda home away from home. We look forward to hosting you once again. Have an amazing day!Warmly,The Willowbank Team

10/10 Excellent

William Todd

Travelled with partner
Staff was great
Stayed 4 nights in Jul 2023
Response from Willowbank Resort on Jul 8, 2023
Greeting, William! Thank you for taking the time to provide feedback. We are pleased that you appreciated our staff. We hope to welcome you back again soon.Warmly,The Willowbank Team

10/10 Excellent

Jane L

Liked: Cleanliness, staff & service, property conditions & facilities
Willowbank was a welcoming and clean property. The staff were friendly and the food served in the dining room was delicious. Willowbank was also a quiet place to rest and had two beaches available were the water was lovely and warm. My son and I were able to access taxis and public transportation to reach venues across the Island.
Stayed 4 nights in Jul 2023
Response from Willowbank Resort on Jul 8, 2023
Dear Jane, Thank you for taking the time to review Willowbank Resort. It is a delight to hear that you had a lovely stay. We look forward to hosting you again.Warmly,The Willowbank Team

10/10 Excellent

Russell

Stayed 1 night in Jul 2023
Response from Willowbank Resort on Jul 8, 2023
Dear Russell, Thank you for taking the time to review Willowbank Resort. It is a delight to hear that you had a lovely stay. We look forward to hosting you again. Warmly,The Willowbank Team

8/10 Good

Jonathan

Travelled with partner
Liked: Staff & service
Overall a more reasonably priced place to stay on the island. Beach is small but ocean is perfect. Lodgings in need of renovations. Also confirm your bed situation. My wife and I received two twin beds instead of the queen that we requested on Expedia. Pros: - quiet and peaceful - staff - ocean Cons: - not much around/ limited dining - rooms are old
Stayed 3 nights in Jul 2023
Response from Willowbank Resort on Jul 8, 2023
Thank you, Jonathan, for taking the time to review Willowbank Resort. We endeavor for excellence and are sorry that we disappointed you regarding the bedding situation. We are in the process of renovating our Bay Grape Ocean Front Rooms, and they will be available soon. All other rooms will be undergoing a soft update in Fall 2023. Thank you, again!Warmly,The Willowbank Team

10/10 Excellent

Leanna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Private beach was a perfect paradise
Stayed 3 nights in Jun 2023
Response from Willowbank Resort on Jun 28, 2023
Dear Leanna, Greetings from Willowbank Resort Bermuda. Thank you for taking the time to share this review of our property. We are delighted to hear that you had a memorable stay. We truly appreciate you choosing to stay at Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Team

10/10 Excellent

Yeung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful place with 2 private beaches, very quiet and can see the sunset.
Stayed 4 nights in Jun 2023
Response from Willowbank Resort on Jun 28, 2023
Dear Yeung, Greetings from Willowbank Resort Bermuda. Thank you for taking the time to share this review of our property. We are delighted to hear that you had a memorable stay. We truly appreciate you choosing to stay at Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Team

4/10 Poor

Kate Imelda McPherran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, this booking didn’t meet our needs and we ended up finding alternative accommodations. Pros: great grounds, sweet and kind staff, and exclusive access to two of possibly the most beautiful beaches I have ever seen in my life! Cons: very remote and not walkable to any amenities, food, sightseeing, etc. this is an alcohol-free facility (NO bar and no ability to purchase alcohol); extremely limited on site food options; we learned after our arrival (NOT disclosed on website) that this facility is operated by an evangelical Christian organization. Could be perfect for someone in need of a remote, dry experience, but not what we were looking for. We upgraded to the Princess in Hamilton and it was a better fit for us.
Response from Willowbank Resort on Jul 8, 2023
Thank you, Kate, for taking the time to review Willowbank Resort. We endeavor for excellence and are sorry that we disappointed you. Wine and beer are now being served alongside meals in our Oceanview Dining Room. And if you have time, you might find reading Our Story to be a great encouragement. This free pdf can be located on our site. Thank you, again!Warmly,The Willowbank Team

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We would definitely stay at Willowbank again! The staff are so genuine, so happy and caring. Manager Gina and Monica from the front desk are superstars. The property has the BEST beach - so much so that we didn’t go to the crowded and overpriced (for lawn chairs) Horseshoe Bay. Food prices are high throughout the island so staying at the hotel to dine was a savings if you don’t rent a car and rely on taxi/bus. Continental breakfast was all carbs and some apples/oranges - would have liked some boiled eggs or protein. They went out of their way to accommodate the vegan in our party who loved their creations! Location is convenient. We bought the 3-day bus tickets from the front desk. With the bus stops right across the street and about a block away, we loved that we could travel from one end of the island to the other and by ferry boat. Loved how people say hello when getting on the bus. If everyone from Bermuda could go populate the world, it would a whole lot kinder and happier!
Stayed 7 nights in Jun 2023
Response from Gina Spence - Rooms Manager on Jun 25, 2023
Hey Jim,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you and your family! Please give your wife and daughter our regards,We look forward.to your visit in the future.We appreciate your feedback!

10/10 Excellent

Jael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint property. The staff was amazing and very attentive to our needs the entire stay
Stayed 5 nights in Jun 2023
Response from Willowbank Resort on Jun 23, 2023
Dear Jael, Greetings from Willowbank Resort Bermuda. Thank you for taking the time to share this review of our property. We are delighted to hear that you had a memorable stay. We truly appreciate you choosing to stay at Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Team

10/10 Excellent

Urshulaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Willowbank Resort on Jun 23, 2023
Dear Urshulaa, Greetings from Willowbank Resort Bermuda. Thank you for taking the time to share this review of our property. We truly appreciate you choosing to stay at Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Team

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Some rooms have marvelous views of ocean. Some don’t. The staff warm and helpful but transportation was very challenging.
Stayed 3 nights in Jun 2023
Response from Gina Spence - Rooms Manager on Jun 21, 2023
Good day Wendy,Thanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! We appreciate your feedback!Kind Regards,Dr. Gina

4/10 Poor

Decker

Stayed 1 night in Jun 2023
Response from Willowbank Resort on Jun 15, 2023
Dear Decker, We are sorry to hear that you did not have an enjoyable stay with us. We would like to hear what went wrong and what we could have done better. Please feel free to reach out with feedback. We look forward to hearing from you.

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views and grounds were stunning The property is kept in immaculate condition, and very very clean.
Stayed 1 night in Jun 2023
Response from Willowbank Resort on Jun 15, 2023
Dear Daniel, Greetings from Willowbank Resort Bermuda. Thank you for taking the time to share this review of our property. We are delighted to hear that you had a memorable stay. We truly appreciate you choosing to stay at Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Team

8/10 Good

Stephen Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Willowbank Resort on Jun 15, 2023
Dear Stephen, Greetings from Willowbank Resort Bermuda. Thank you for taking the time to share this review of our property. We truly appreciate you choosing to stay at Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Team

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Bermuda for my family. We booked 2 oceanfront rooms and chose Willowbank based on the reviews, pictures and pricing. We traveled the entire island and the views from Willowbank were some of the best anywhere. It was super quiet, so if you are looking for a lively crowd, this isn’t the place. There were several small beach areas down the hill and most days we were the only ones there. Staff and management were excellent. These were more like private villas than they were hotel rooms. Rooms were clean and public transportation was easy to access. The boatyard was a $20 taxi or 15min bus ride away. Hamilton was about 25-30min by taxi or closer to 45 by bus or ferry. Willowbank has a small restaurant open for breakfast, lunch and dinner, roughly open 2hrs for each. Limited menu but a quick option when needed. Easy enough to order food delivery as well. It’s a no frills location, no bar or activities other than some kayaks down at the beach for rent. Nice place for a quiet retreat away from the crowds at a very fair nightly rate run by good people. I can’t say enough about waking up to the views. Very helpful to rent a scooter for your stay. It’s more than a short walk for most of the places you’d want to visit.
Stayed 4 nights in May 2023
Response from Gina on Jun 7, 2023
Good Day David,Thanks for choosing to stay with us at Willowbank Resort. It was our pleasure to serve you!.We appreciate your feedback.

10/10 Excellent

Deirdre

Stayed 3 nights in May 2023
Response from Gina Spence - Rooms Manager on Jun 21, 2023
Good day DeirdreThanks for choosing to stay with us at Willowbank Resort. It was our absolute pleasure to serve you! We appreciate your feedback!Kind Regards,Dr. Gina

6/10 Okay

Joanna

Stayed 4 nights in May 2023
Response from Willowbank Resort on Jun 1, 2023
Greetings, Joanna! Thank you for taking the time to review our property. We appreciate you choosing Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Family

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Gina Spence - Rooms Manager on May 31, 2023
Thanks for choosing to stay with us at Willowbank Resort. It was our pleasure to serve you! We appreciate your feedback!

10/10 Excellent

Cathi

Liked: Cleanliness, staff & service, property conditions & facilities
The moment you arrive at Willowbank a calmness overtakes you. I arrived at the property, due to a medical illness and being required to disembark a cruise ship because of the medical issue. I recuperated for two glorious days in an ocean view room where my body and spirit began to heal. The room enveloped me with natural light and a feeling of peace along with two great nights of sleep. The dining room offers delicious food and I recommend eating on the patio, The staff are so welcoming and accommodating and allowed my stay to be safe and serene. I highly recommend Willowbank for all that it offeres.
Response from Lauren on May 28, 2023
Hello Ms. CathiThank you for staying with us at the Willowbank Resort, your new Bermuda family away from home. As we strive for service excellence, we indeed are happy that you were able to find peace here with us. Wishing you a wonderful summer ahead and hope that you will look to visit with us again in the future. kind regardsWillowbank Resort Management & Staff