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There is lots of room for improvement for the staff. They seemed not knowledgeable about the written hotel policies. However, the location was excellent and the bedroom clean with comfortable beds. I would recommend the hotel as long as you don’t hang around it.
Dear Gail,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Dear Amir,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
Dear Guests,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
Best place to stay close to the Central station in Berlin
TINO
Stayed 1 night in Apr 2024
Response from Daniel Hunger on May 9, 2024
Dear Tino,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Dear Alexandros,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Dear Louis,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regardsDaniel HungerGeneral Manager
Estimado Gaule,¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.AtentamenteDaniel HungerGeneral Manager
Property was clean. Location was convenient. Did not receive VIP Perk.
Elizabeth
Stayed 1 night in Apr 2024
Response from Daniel Hunger on Apr 30, 2024
Dear Elizabeth,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regardsDaniel HungerGeneral Manager
10/10 Excellent
Nihat
Travelled with partner
Apr 15, 2024
Liked: Cleanliness, amenities
great location. Excellent Service.
Nihat
Stayed 2 nights in Apr 2024
Response from Daniel Hunger on Apr 16, 2024
Dear Nihat,Thank you for this wonderful feedback!It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
I loved the shower! It was the over the head type, but no sprinkles it was a full blast! Very soothing
Super close to all of the major Berlin attractions
THIAGO
Stayed 1 night in Apr 2024
Response from Daniel Hunger on Apr 16, 2024
Dear Thiago,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Really nice place with very friendly, helpful people. The only downside was that our kettle didn’t work and one of the restaurants was closed.
Claire
Stayed 3 nights in Apr 2024
Response from Daniel Hunger on Apr 8, 2024
Dear Claire,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards and all the best,Daniel HungerGeneral Manager
10/10 Excellent
Carol
Apr 1, 2024
Carol
Stayed 2 nights in Mar 2024
Response from Daniel Hunger on Apr 22, 2024
Dear Carol,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Dear Ms. Subathira,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
10/10 Excellent
Alyssa
Mar 24, 2024
Alyssa
Stayed 4 nights in Mar 2024
Response from Daniel Hunger on Apr 15, 2024
Dear Alyssa,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards,Daniel HungerGeneral Manager
This is not the first time I stay at this hotel. Its location is great and it has all needed.
I will definitely come back
Yaron
Stayed 1 night in Feb 2024
Response from Daniel Hunger on Mar 19, 2024
Dear Yaron, Thank you for staying with us and your great feedback.It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards to you,Daniel HungerGeneral Manager
10/10 Excellent
Olga, fairfax station
Feb 25, 2024
Liked: Cleanliness
Great place, right next to the train station and a short walk from downtown
Olga
Stayed 7 nights in Feb 2024
Response from Daniel Hunger on Feb 26, 2024
Dear Olga,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Clean and quiet rooms with a great bed and pillow menu. Concierge Errol is on point and knowledgeable with the passion to help with your request.
Gregory
Stayed 2 nights in Feb 2024
Response from Daniel Hunger on Feb 13, 2024
Dear Gregory,Thank you for this wonderful feedback!It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
This review comes from a hotel.com gold rewards member. As long as its available i do expect perks to be offered upon checkin, and i generally target hotels which participatein gold rewards.
However when checking into this hotel i asked for an upgrade and i was offered availible rooms but with a price, when i pointed out hotels.com booking the room upgrades suddenly became 'unavailable'.
My booking also came with free late checkout if available, when i asked i was told this only got me 1 extra hour... i had to pay €60 for an extra 4 hours.
This is poor service. However the rooms were good standard and clean
Daniel
Stayed 2 nights in Jan 2024
Response from Daniel Hunger on Feb 2, 2024
Dear Daniel,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin to you,Daniel HungerGeneral Manager
Hotel was next to the central train station and was walking distance. The room was spacious and clean and I had a contactless check in which was easy to do. I would stay there again.
Svetlana
Stayed 2 nights in Jan 2024
Response from Daniel Hunger on Jan 25, 2024
Dear Svetlana,thank you very much for your fanastic feedback.It is a pleasure to hear that you belong to our returning guests and thank you very much for your lovely review. It is a pleasure to hear that you would stay again and we hope to welcome you back soon.With kind regards and all the best,Daniel HungerGeneral Manager
Elegant room, beautiful staircase and lobby, wonderful breakfast with a view...
Helga
Stayed 2 nights in Jan 2024
Response from Daniel Hunger on Jan 18, 2024
Dear helga,Thank you very much for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
10/10 Excellent
Gordon
Jan 10, 2024
Liked: Cleanliness, staff & service
Gordon
Stayed 2 nights in Jan 2024
Response from Daniel Hunger on Feb 2, 2024
Dear Gordon,Thank you for staying with us and your great feedback. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
Dear Mico,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel Hungerneral Manager
It's all about the spa/sauna! I came to the sauna as a guest and then thought I'd try a room at the hotel. It was comfortable and quiet, the staff were nice, and the sauna is even better when you can go relax in your hotel room after. Location very convenient too! Easy to get everywhere, groceries, food, and a nice walk next to the Spree
Nadia
Stayed 2 nights in Jan 2024
Response from Daniel Hunger on Jan 9, 2024
Dear Nadia, Thank you very, very for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards and all the best for the new year 2024,Daniel HungerGeneral Manager
Clean the staff were nice. Restaurant is expensive. Had to ask for coffee pods for the room every day, they used the tired excuse of supply chain issues. You can buy them at the store.
Randell
Stayed 3 nights in Jan 2024
Response from Daniel Hunger on Jan 8, 2024
Dear Randell,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
8/10 Good
JYT
Travelled with family
Jan 4, 2024
Liked: Staff & service
JYT
Stayed 2 nights in Jan 2024
Response from Daniel Hunger on Jan 8, 2024
Dear Guests,thank you very much for your great feedback.Your feedback is a great compliment for us as well as our motivation, to prove a perfect score on your next stay.We hope to welcome you back soon.With kind regards Daniel HungerGeneral Manager
Dear Sunil, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from BerlinDaniel HungerGeneral Manager
10/10 Excellent
Evy
Dec 27, 2023
Evy
Stayed 1 night in Dec 2023
Response from Daniel Hunger on Jan 18, 2024
Dear Evy,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Dear Luis,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards and have a great christmas time,Daniel HungerGeneral Manager
10/10 Excellent
Robert
Dec 18, 2023
Robert
Stayed 2 nights in Dec 2023
Response from Daniel Hunger on Dec 20, 2023
Dear Robert,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards and merry christmas,Daniel HungerGeneral Manager
What a lovely hotel! The perfect luxury after 3 weeks in Germany, visiting the various Christmas Markets in a number of different cities. Large, well-appointed rooms. Gorgeous bathrooms! Wonderful pillows and warm down comforters!
Kelly
Stayed 2 nights in Dec 2023
Response from Daniel Hunger on Dec 19, 2023
Dear Kelly,Thank you very much for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards and merry christmas,Daniel HungerGeneral Manager
This hotel was amazing, one of the nicest I have ever stayed in. The rooms and bathroom were perfect and you couldn’t ask for a better breakfast buffet, there was so much choice.
The only thing we had a problem with was the heat in the room. We were so hot so realised it needed to be turned down as low as it would go.
Sharon
Stayed 3 nights in Dec 2023
Response from Daniel Hunger on Dec 18, 2023
Dear Sharon,Thank you very, very much for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards and have a great christmas time,Daniel HungerGeneral Manager
Dear Guest, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
10/10 Excellent
Anthony
Dec 11, 2023
Anthony
Stayed 1 night in Dec 2023
Response from Daniel Hunger on Dec 12, 2023
Dear Anthony,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
10/10 Excellent
Lilian
Dec 10, 2023
Liked: Amenities
Lilian
Stayed 1 night in Dec 2023
Response from Daniel Hunger on Dec 12, 2023
Lieber Lilian,vielen Dank für Ihren Aufenthalt bei uns und Ihrem tollen Feedback.Ihr durchweg positives Feedback bestärkt uns in unserer Mission Hoteliers mit Leidenschaft zu sein und diese stets weiter zu verfolgen. Wir sagen nochmals vielen Dank und freuen uns auf ein Wiedersehen in Berlin!Mit besten Grüßen aus BerlinDaniel HungerGeneral Manager
Okay hotel, conveniently located, but sloppy housekeeping (no nespressocups in the room, slow service).
Michiel
Stayed 2 nights in Nov 2023
Response from Daniel Hunger on Nov 28, 2023
Dear Michiel,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
Dear Guest,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regardsDaniel HungerGeneral Manager
2/10 Terrible
Alexis
Nov 15, 2023
Alexis
Stayed 2 nights in Nov 2023
Response from Daniel Hunger on Nov 17, 2023
Dear Alexis,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
Dear Gail,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
10/10 Excellent
Jorge
Nov 5, 2023
Jorge
Stayed 2 nights in Nov 2023
Response from Daniel Hunger on Nov 7, 2023
Dear Jorge,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Very nice and conveniently located. Would stay again.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Daniel Hunger on Nov 2, 2023
Dear Guests, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. It makes us very proud, how much you praise the hotel and we look forward to welcoming you back. With best regards to you,Daniel HungerGeneral Manager
Dear Eleanor,Thank you for staying with us. work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
10/10 Excellent
Jacobus
Oct 31, 2023
Jacobus
Stayed 1 night in Oct 2023
Response from Daniel Hunger on Nov 1, 2023
Dear Jacobus,Thank you for staying with us and your great feedback.We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
Dear Guests, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards,Daniel HungerGeneral Manager
This excellent hotel is located right beside the Berlin HBF central train station. It’s modern, clean and comfortable. It’s easy walking distance to most of the historical sites in Berlin and being right beside the station means it’s very convenient to take day trips away by train and return. There is ample food for sale close by.
Imelda
Stayed 3 nights in Oct 2023
Response from Daniel Hunger on Oct 31, 2023
Dear Imelda,Thank you very, very much for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards from Berlin,Daniel HungerGeneral Manager
Dear Guests,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
I choose this hotel for its proximity to the central train station. It was ideal for getting around a city unfamiliar to me. The hotel is very well maintained, and the most quiet I've ever stayed in. That may be because I think it caters to the up-market business traveler. The breakfast room had the largest offerings I've encountered in Europe. The only downside, as a tourist, is that the immediate neighborhood offers very little to see and do. That's not the hotel's problem, but something to consider if you like to be out and about in the evening. I would not hesitate to stay here again.
Peter Charles
Stayed 7 nights in Oct 2023
Response from Daniel Hunger on Oct 25, 2023
Dear peter Charles,Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards and all the best to you,Daniel HungerGeneral Manager
Amazing stay. Close to train station and they let me check in earlier.
Alicia
Stayed 1 night in Oct 2023
Response from Daniel Hunger on Oct 24, 2023
Dear Alicia, Thank you for this wonderful feedback! It is a pleasure to hear that everything was to your satisfaction and we hope to welcome you back soon. With best regards to you,Daniel HungerGeneral Manager
8/10 Good
David
Oct 20, 2023
David
Stayed 1 night in Oct 2023
Response from Daniel Hunger on Nov 10, 2023
Dear David,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager
4/10 Poor
Ronald
Oct 17, 2023
Liked: Cleanliness
Ronald
Stayed 1 night in Oct 2023
Response from Daniel Hunger on Oct 18, 2023
Dear Ronald,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.With best regards from Berlin,Daniel HungerGeneral Manager