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Reviews of Comfort Inn Bentonville - Crystal Bridges

2.5 out of 5
Comfort Inn Bentonville - Crystal Bridges
3001 NE 11th St, Bentonville, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 1006 reviews" "
Rating 8 - Good. 317 out of 1006 reviews" "
Rating 6 - Okay. 101 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 28 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly and a clean room
Stayed 2 nights in May 2024

2/10 Terrible

Linda

Travelled with partner
The hot tub was out of service. Our sink was stopped up and no one came to fix it. Pink mold in the shower. Poor monitoring of the breakfast room. Tables dirty and sticky. Ran out of pancake mix. I would not stay here again!
Stayed 2 nights in May 2024

8/10 Good

Danny

Stayed 2 nights in May 2024

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beds were comfortable. But our main reason to choose this place was the hot tub. Which was not working. Was disappointing. We were on the 3rd floor and right above us was a lot of running and jumping. Did stop at bedtime for the most part. Other than that was a nice clean place . Very roomy. Would definitely stay again
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Thank you for taking the time to give us a review. We are working very hard to get the hot tub back up and running. We would love to have you back in the future.

10/10 Excellent

Stefanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room, very comfortable beds. Exceptional pool and work out room. Very friendly. Breakfast options were delightful. Entire staff pleasant and helpful. I enjoyed the lounge and delicious french fries and burger. Good job!
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Thank you for taking the time to give us a review. We value each and everyone of our guest. We hope to see you and your family back in the future.

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was cold at 6:10 am otherwise things was ok
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Thank you for taking the time to review. We value each and everyone of our guest. I will be looking into the issue at hand. We hope to see you back in the future.

10/10 Excellent

Reba

Travelled with group
Liked: Property conditions & facilities
Management has been very courageous and efficient.
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Thank you for your review. We hope to see you back in the future. We here at the Comfort Inn strive to make your stay as awesome as possible.

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and it smelled
Stayed 3 nights in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to give us a review. We value each and everyone of them. I will be looking into this.

6/10 Okay

Renee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty, missing lightbulbs in bathroom, tile floors were dirty, need anti slip surface in bathtub. Husband slipped getting out. Larger pillows needed. More trash cans and a full length mirror. Ice machine and jacuzzi did not work, also no plug for the tub. Front desk people were awesome.
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Thank you for taking the time to review. We value each and everyone of them. We are sorry we did not meet your expectations in some area's. We will do our best to have the issues at hand resolved.

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the Bentonville area for a wedding and this hotel was a great choice. It was clean and convenient to everything we needed to get to. Staff was friendly, check in and out was easy and it had plenty of space for my small family. I would recommend and stay again if in the area!
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Thank you for taking the time to review. We value each and everyone of guest. We hope to see you all back in the future.

10/10 Excellent

Jill, Orange Beach

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Thank you.

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Thank you for taking the time to give us a review. We value each and everyone of our guest.

10/10 Excellent

Angela, Saint Louis

Stayed 4 nights in Apr 2024
Response from GM on May 17, 2024
Thank you.

10/10 Excellent

Nima, Wilmington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price and very nice staff.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
THANK YOU FOR TAKING THE TIME TO REVIEW. WE WOULD LOVE TO HAVE YOU BACK IN THE FUTURE.

6/10 Okay

Kristy

Travelled with family and small children
Pool out of service. Room was clean.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
THANK YOU FOR TAKING THE TIME TO REVIEW.

6/10 Okay

Hollie

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean, but they were remodeling and there were areas that were run down.
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
THANK YOU FOR TAKINGN THE TIME TO REVIEW. WE VALUE EACH AND EVERYONE OF OUR GUEST.

6/10 Okay

Cheryl

Stayed 2 nights in Apr 2024
Response from GM on May 13, 2024
Thank you

10/10 Excellent

KRISTI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Thank you for taking the time to review. We value each and everyone of our guest. We hope to see you back in the future.

8/10 Good

Herbert, Germantown

Stayed 2 nights in Apr 2024
Response from GM on May 13, 2024
Thank you

4/10 Poor

RENEE ROZE

Disliked: Property conditions & facilities
Pool and hot tub not available which is why I picked this location.
Stayed 2 nights in Apr 2024
Response from GM on Apr 10, 2024
Thank you for taking the time to give us a review. Here at the Comfort Inn we value our guest opinions. We are striving to have the repairs on the pool and spa completed this week. We would love to have you back in the future.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Could use more parking areas
Stayed 2 nights in Mar 2024
Response from GM on Apr 4, 2024
THANK OU FOR TAKING THE TIME TOP REVIEW. WE APPRECIATE IT.

8/10 Good

Jake, Prairie Village

Stayed 1 night in Mar 2024
Response from GM on Apr 22, 2024
THANK YOU FOR TAKING THE TIME TO REVIEW.

8/10 Good

Janet

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
THANK YOU FOR YOUR STAY HERE AT THE COMFORT INN.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Thank you for stay at the comfort inn.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Thank you for staying at the Comfort Inn

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service
Was very close to Memorial Park where we spent most all our time. It’s under renovation now so our whole hallway was being worked on it seemed. Don’t know that anyone was on that wing other than us. Room was spacious and comfortable. Fan vent was noisy all night due to wind. It was a good place for our stay.
Stayed 3 nights in Feb 2024
Response from GM on Mar 22, 2024
Thank you for taking the time to give us a review. We value our customers very much. We are almost done with renovations and would love to have you back in the future. The Comfort Inn Team

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 2 nights in Feb 2024
Response from GM on Feb 6, 2024
Thank you for taking the time to review. We would like to have you back in the future. We strive to take care of each and everyone of our guest.

10/10 Excellent

Judy

Travelled with group
Liked: Amenities, property conditions & facilities
Great price, clean and helpful staff
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
THANK YOU. WE WOULD LOVE TO HAVE YOU BACK IN THE FUTURE.

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness
Too much construction going on. No ice available on any floors. No pool. I feel like you should post that on the website.
Stayed 3 nights in Jan 2024
Response from GM on Jan 29, 2024
WE APOLIGIZE FOR THE INCONVIENCECE. WE ARE WORKING HARD TO FINISH UP ALL RENOVATIONS AT THIS TIME.

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness, amenities
Put us on a floor that was under construction had to walk by construction items rooms that were open with a bunch of junk in them. There were extension cords on the floor. The pool was also down nothing was said about this before booking. Our room was dirty. After complaining, they moved us to the fourth floor which had no construction. Never replaced anybody on the third floor. Windows on the outside the building are boarded up on the upper floors as well. Would not stay at this hotel again.
Stayed 2 nights in Jan 2024
Response from GM on Jan 23, 2024
we are so sorry for the inconvenience. We are striving to complete all construction as fast as we can.

2/10 Terrible

Douglas, Bella Vista

Travelled with family, Travelled with partner
Disliked: Amenities
Major remodeling underway plus pool& hot tub out too!
Stayed 3 nights in Jan 2024
Response from GM on Jan 23, 2024
We are very sorry for the inconvenience. We are working very hard to have all issues fixed as fast as we can.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor choice
Attived at hotel to find pool was out of order was sent to a neighboring comfort inn, choice hotel. Check in was good staff was friendly , but 1st room had toliet lid broken, so they sent us across the hall to a diffent room, and it also had a broken toliet handle and also no hot water,definitely a poor choice.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
I am so sorry to hear this. I will be looking in to this issue. Your review is much valued and I hate to hear your stay with us was not good. I will do my very best to have all issues fixed.

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made an online reservation. When I tried calling the hotel to make sure it had been received, the phone rang busy or just rang and never answered for hours. The lack of communication made me nervous, so we decided to go in person. The front desk lady was crabby apparently due to a mess in a room...? She did not apologize for the lack of phone answering, and insisted that the number worked by having me call the number--but it hadn't done that for 3 or 4 hours!? In the morning, the next counter person was fine. There was alot of remodeling going on. Anyways, our room was wonderful! The breakfast was also good. I would return to this hotel.
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
I do apologize for the inconvenience you had to deal with. Your feed back is very much appreciated. We value each and everyone of our guess. Thank you for taking the time to let us no. We would love to see you back in the future.

8/10 Good

Mary

Stayed 3 nights in Dec 2023
Response from GM on Jan 8, 2024
Thank you

6/10 Okay

Gene

Travelled with partner
Average
Stayed 1 night in Dec 2023
Response from gm on Jan 5, 2024
thank you

4/10 Poor

Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
This Hotel did not reflect the way it was described online, some of the amenities offered were not true… no soaking tubs and the pool was closed. They also did not reveal that they had a water leak and had major renovation going on. Our room was not affected but the hallway to get our room was. There was construction debris and plastic on the carpet. Fortunately there was no workers there during our stay.
Stayed 2 nights in Dec 2023
Response from GM on Jan 5, 2024
We are so sorry to hear this. We are working hard to get issues fixed. Thank you for the review. We value everyone's review.

6/10 Okay

Malcolm

Liked: Room comfort
Disliked: Staff & service
Double charge
I was charged twice. The person didn’t use my hotels.com check in and manually added me and did a separate charge. When I checked out and tried to get it resolved he told me he didn’t know how to fix it. I will either have to call to get this fixed since I had a flight and had to leave or will dispute the charge with Visa
Stayed 2 nights in Dec 2023
Response from GM on Jan 4, 2024
I was out of office but will look into this right now. Thank you for letting me no.

6/10 Okay

Afton

Stayed 2 nights in Dec 2023
Response from GM on Feb 6, 2024
Thank you for taking the time to write a review. We strive to meet each and everyone of our guest needs. We hope to see you back in the future.

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 4, 2024
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you

10/10 Excellent

Richard, North Fort Myers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Barbara and staff are incredibly service oriented. Staff went out of there way to tend to my wife during this difficult trip.
Stayed 3 nights in Dec 2023
Response from GM on Jan 4, 2024
Thank you

10/10 Excellent

Penny

Stayed 2 nights in Nov 2023
Response from GM on Jan 4, 2024
Thank you

6/10 Okay

Anne

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was fine. The room was a good size and parking, check-in, etc was convenient. The one unhappy surprise was that we thought we were getting two queen beds as advertised, but they were clearly doubles! We were somewhat cramped in them and were happy to get back to out queen bed at home. Despite the beds, we had a pleasant stay.
Stayed 2 nights in Nov 2023
Response from GM on Jan 4, 2024
In am so sorry to hear this. I do appreciate the review. We do hope you come back in the future and see us.

4/10 Poor

CHRIS

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff with the exception of Kayla was unhelpful. The breakfast and bath towels were of poor quality. Many of the rooms by us were under repair from water damage. That’s not the hotel fault but we were right in the middle of those roomss. I wouldn’t stay there again
Stayed 4 nights in Nov 2023
Response from GM on Jan 4, 2024
I am so sorry to hear this. I will be looking into this. Thank you for the review.

4/10 Poor

fred

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is under construction with plastic covering floors and sheet rock, adverised pool is under repair and not available. Worst, was charged more than what expedia site liisted.
Stayed 2 nights in Nov 2023
Response from GM on Nov 20, 2023
Thank you for taking the time to write us a review. We do appreciate each and everyone. I do apologize for the construction and hope to be done soon. I will be looking into your stay and see about being charged more. We hope to see you in the future. The Comfort Inn team

10/10 Excellent

Palmetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Information missing about renovation
Hotel is under renovation which I wasn’t aware of before booking. Our room looked to have been updated. Comfortable and quiet. Pool area was closed and under repair. Also something I was unaware of before checking in. I had been hoping to use the hot tub when I booked. I did have a nice room, hot breakfast, and friendly service.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank you for taking the time to leave a review we do appreciate it.

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some water damage to rooms, so clean up currently going on in some rooms so have to walk thru some mess in hall, but they have done a good job to keep it clean as possible.
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Thank you so much for your review. We appreciate it and hope to see you in the future.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was like a scene from a horror. After finding my room, I decided I did not feel safe and decided to leave and stay somewhere else. I had planned (and paid) for a two night stay, but left immediately after seeing the state of the long dark halls and my room.
Stayed 2 nights in Nov 2023
Response from GM on Nov 15, 2023
I am so sorry that you had this experience here at the Comfort Inn. We are truly sorry about the construction going on and hope to have it fixed as soon as possible. Thank you for the review we do appreciate it. We hope you have a change of heart in the future and come back and see us.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you

6/10 Okay

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
An average property. The staff was helpful & friendly.
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you