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Spent a week at the Hotel Benidorm Plaza and found it to be overall an excellent hotel. The restaurant staff were outstanding with a special mention to Miguel Angel, Rocio, Mauri and Patino who were always welcoming and looked after us amazingly well. The reception staff were all excellent but again a special mention to Reguar who assisted with a late checkout.
The food in the restaurant was always good with a great variety of dishes available at each mealtime. My only grumble was that the veg were a little over cooked.
The hotel has a lovely pool and several terraces you can use if you are not a fan of the beach. If you do like the beach it's only a ten minute walk away.
Thank you for a great stay.
Brendan
Stayed 6 nights in May 2024
Response from Rossana -Guest Experience Manager on May 21, 2024
Dear Brendan, thank you for sharing your feedback. We appreciate your high ratings and kind words about our staff and our facilities . We look forward to welcoming you back soon!
Great reception staff, helpful, friendly and funny.
Thanks
Paul
Stayed 2 nights in Mar 2024
Response from Manuel Saez on Mar 14, 2024
Thank you, Paul, for your review of Hotel Benidorm Plaza. We appreciate your kind words about the fantastic hotel, and lovely staff. We're thrilled to hear that you always feel at home during your stays with us. Our team strives to provide the best value and service, and we're glad we've met your expectations. We look forward to welcoming you back again soon for another five-star experience.
Great location close to the beach and located ideal for nightlife and Old Town.
Rooms were small but beds were extremely comfy and the air con worked sufficiently too.
Breakfast was below average but catered for all and the dinner had a great selection both nights. Plenty of options for all and a chocolate fountain on Saturday night.
Jon
Stayed 2 nights in Feb 2024
Response from Manuel on Feb 28, 2024
Thank you, Jon, for your review of Hotel Benidorm Plaza. We appreciate your kind words about the fantastic hotel, excellent food, and lovely staff. We're thrilled to hear that you always feel at home during your stays with us. Our team strives to provide the best value and service, and we're glad we've met your expectations. We look forward to welcoming you back again soon for another five-star experience.
Thank you, Sophia, for your review of Hotel Benidorm Plaza, we're glad we've met your expectations. We look forward to welcoming you back again soon for another five-star experience.
Overnight stay in a junior suite. Excellent room, fantastic views, very spacious & great choice at buffet breakfast.
Room was very clean with quality complimentary toiletries & coffee machine a bonus. Will definitely return.
Gail
Stayed 1 night in Jan 2024
Response from Manuel Saez on Feb 28, 2024
Thabk you soo much Sue, Hope you can come back soon!
We stay at this hotel every few months as we live in Spain and this is our treat this hotel is fantastic, lovely staff food is excellent very good value , we always enjoy our stay here feel at home would not stay enywell else in Benidorm, you will not be disappointed five stars
Stephen
Stayed 2 nights in Jan 2024
Response from Rossana Atomei-Guest Experience Manager on Jan 15, 2024
Thank you, Stephen, for your review of Hotel Benidorm Plaza. We appreciate your kind words about the fantastic hotel, excellent food, and lovely staff. We're thrilled to hear that you always feel at home during your stays with us. Our team strives to provide the best value and service, and we're glad we've met your expectations. We look forward to welcoming you back again soon for another five-star experience.
Lovely hotel stayed here lots of times can’t fault it food also excellent lots of choices and always freshly cooked wouldn’t stay any well else in Benidorm five stars
Stephen
Stayed 2 nights in Nov 2023
Response from Rossana -Guest Experience Manager on Nov 22, 2023
Dear Stephne, Thank you very much for your review and for the kindness it exudes. We are delighted to have met your expectations. See you soon!
10/10 Excellent
yasmin
Nov 18, 2023
yasmin
Stayed 1 night in Nov 2023
Response from Rossana Atomei-Guest Experience Manager on Nov 22, 2023
Hotel is at very convenient location. Nearby beach, food restaurants options and shopping etc.
Hotel has very few options for vegetarian food. If you like sea food and meat, observed good variety in dinner.
But vegetarian will starve.
Pankaj
Stayed 4 nights in Oct 2023
Response from Rossana -Guest Experience Manager on Nov 22, 2023
Dear Pankaj,Thank you very much for your review.We have vegetarian options on all our menus. We always have vegetables and pulses. However if you had let us know we would have offered you what you needed to make your dining experience 100% satisfactory. We hope that you will trust us again and let us demonstrate our interest in satisfying all our guests. Best regards.
8/10 Good
Susan
Travelled with group
Oct 21, 2023
Liked: Staff & service, room comfort
Susan
Stayed 3 nights in Oct 2023
Response from Rossana -Guest Experience Manager on Nov 22, 2023
Thank you Susan, Best Regards!!
10/10 Excellent
Steven
Oct 17, 2023
Steven
Stayed 5 nights in Oct 2023
Response from Rossana -Guest Experience Manager on Nov 22, 2023
Thank you Steven for your visit and review! Hope to see you soon !Best Regards!
Fantastic hotel good location friendly staff clean good facilities and excellent food
Warren
Stayed 3 nights in Sep 2023
Response from Rossana -Guest Experience Manager on Nov 22, 2023
Dear Warren,Thank you very much for your comment.We appreciate the points you made in your review and above all for choosing us. We hope you will come back soon!Best regards!
Pool was great, had the sun most of the day with a good number of lounges. Rooms were modern and clean and the air-conditioning worked well. Location was good walking distance to beach, old town and the strip.
Friendly staff. Spotless rooms. Great for older holidaymakers.
Jonathan
Stayed 5 nights in Jun 2023
Response from Rossana Atomei-Guest Experience Manager on Jun 18, 2023
Dear Jonathan,First of all, we would like to thank you for choosing us and for taking the time to write a review about your last stay with us and giving us the highest score. Your opinion is essential for us as it helps us to improve day by day. We are delighted to know that you enjoyed your experience with us and for your special mention of the treatment of our staff.We hope to see you again soon!Best regards!
Response from Rossana Atomei-Guest Experience Manager on Jun 18, 2023
Dear David,What a pleasant surprise to see that you have given us the highest rating and therefore we understand that your stay with us has met your expectations.We hope you will come back soon!In the meantime we send you our best regards!
This property is in a great location, clean and tidy. Staff were friendly and the breakfast was good.
We had felt the rooms were a tad small as we upgraded and the bathroom facilities were quite cramped. Also wish hotels would just include the safe as it seems petty to bill on top? But all in all a good hotel.
Nicola
Stayed 4 nights in May 2023
Response from Rossana Atomei-Guest Experience Manager on Jun 18, 2023
Dear Nicola,Thank you very much for your great review! We are delighted to know that you enjoyed our Hotel, our decoration, our central location in the heart of Benidorm and the attention received by the team. We take note of your suggestion and we will discuss it with management. Please come back soon, we would be delighted to welcome you again.Best regards!
Stayed here for 3 nights with friends and have no complaints apart from my bed being a little hard but that’s personal choice
Location was great would stay here again if I’m ever back in Benidorm
Lovely hotel. Excellent, friendly staff. Rooms cleaned every day. Breakfast good. Pool area nice. Walking distance to everything you need, old town, new town, beach, restaurants.
Rooms are clean and modern with spacious bathroom and a powerful shower.
Air conditioning is good and the fridges in the rooms worked well.
A 3 minute walk from the cultured old town / 15 minutes from the chavfest that is the 'strip'
Very good buffet breakfast with lots of options.
We only stayed one night so didn't use any of the facilities except the bedroom which was clean and spacious. Plenty of towels,soap etc. Breakfast was included and was standard buffet breakfast,plenty of choice.
Hotel is very well situated for the old town and the beach
Only slight complaint was tea and coffee not replaced in room. Otherwise an excellent stay and enjoyed heated pool.
David
Stayed 3 nights in Mar 2023
8/10 Good
Patricia
Travelled with group
Apr 4, 2023
Liked: Cleanliness, staff & service, room comfort
Comments
Stay was good several problems in room headboard was not fixed to wall or bed so made a noise when one turned. The fridge had a constant buzz which was annoying so i pulled the plug over night. Wardrobe doors did not slide properly one would not even move did report this issue at reception on leaving room 719 overall would use the hotel again as its a central position for amenities.