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Reviews of Fairfield Inn & Suites by Marriott Belleville

2.5 out of 5
Fairfield Inn & Suites by Marriott Belleville
407 North Front St., Belleville, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 448 out of 1005 reviews" "
Rating 8 - Good. 366 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 52 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I’ve had for this type of property
Stayed 1 night in May 2024
Response from Fairfield Inn & Suites on May 23, 2024
Dear David,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed our breakfast and found it to be the best for this type of property. We look forward to welcoming you back for another great stay and delicious breakfast!

8/10 Good

Abul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fairfield Inn & Suites on May 23, 2024
We're glad to see that you had a positive experience during your stay. If you have any specific feedback or suggestions on how we can improve further, we would love to hear from you. We look forward to welcoming you back soon!

8/10 Good

Ngoc

Travelled with family and small children
Liked: Staff & service, amenities
Swimming pool was awesome.
Stayed 1 night in May 2024
Response from Fairfield Inn & Suites on May 21, 2024
Dear Ngoc,Thank you for your feedback! We're thrilled to hear that you enjoyed our swimming pool. It's great to know it added to your overall experience. We hope to welcome you back soon for another relaxing and enjoyable stay!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious unit and friendly staff. Maybe it’s the long weekend, they are very short staffed. When TV is not working properly, the front desk receptionist has to come over to check things out. Though she couldn’t fix the problem, she clearly tried and was apologetic, so I am good with it as I was only staying for 1 night. The complimentary breakfast was good, but the hot items like beans, ham ran out a few times and U can see the kitchen staff scrambling to refill them. Again, it could be that they are short staffed over the long weekend. Overall, I feel that with sufficient staffing, this would be a great place to stay.
Stayed 1 night in May 2024
Response from Fairfield Inn & Suites on May 21, 2024
Dear Joseph,Thank you for your detailed feedback. We're glad to hear that you found your unit spacious and our staff friendly. We apologize for the inconvenience with the TV and appreciate your understanding. Your patience and kind words about our receptionist's efforts mean a lot to us. We also regret that the hot items at breakfast ran out a few times and understand how this affected your experience. We are indeed working on addressing staffing levels, especially during busy periods like long weekends, to ensure a smoother experience for our guests. Your feedback is valuable in helping us improve. We hope to have the opportunity to provide you with a fully satisfying stay in the future. Thank you for staying with us and sharing your thoughts.

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its right on the highway which is convenient, and across the street from the Quinte Mall for shopping.
Stayed 1 night in May 2024
Response from Fairfield Inn & Suites on May 21, 2024
Dear Ryan,Thank you for your feedback! We're glad to hear that you found our location convenient, with easy access to the highway and the Quinte Mall right across the street for your shopping needs. We hope this added to the enjoyment of your stay. We look forward to welcoming you back soon!

10/10 Excellent

Chantal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean. They've done renovations. Friendly staff. The pool was big and very clean. Breakfast was great.
Response from Fairfield Inn & Suites on May 15, 2024
Dear Chantal,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us. It's great to know that you found our property clean and appreciated the renovations. Our team takes pride in providing friendly and attentive service, and we’re glad you experienced that during your visit.We're also happy to hear that you enjoyed the pool and our breakfast offerings. Your feedback is incredibly valuable and encourages us to keep up the good work. We look forward to welcoming you back to the Fairfield Inn and Suites on your next trip!

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little tired, but not a bad hotel. Staff were friendly and helpful.
Stayed 1 night in May 2024
Response from Fairfield Inn & Suites on May 13, 2024
Dear Christopher,Thank you for choosing to stay with us! We're glad to hear that our friendly and helpful staff made your stay a positive experience. While we strive to provide a top-notch experience for all our guests, we appreciate your feedback and will use it to continuously improve. We hope you had a comfortable stay overall and that we'll have the opportunity to welcome you back for an even better experience in the future!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, breakfast and location. Very quiet.
Stayed 2 nights in May 2024
Response from Fairfield Inn & Suites on May 8, 2024
Dear William,It sounds like you had a wonderful experience during your stay! A great staff, delicious breakfast, convenient location, and a peaceful environment all contribute to a memorable visit. If there's anything else you'd like to share about your stay or if you have any other feedback, feel free to let us know!

10/10 Excellent

Harli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about it
Stayed 1 night in May 2024
Response from Fairfield Inn & Suites on May 6, 2024
Dear Harli,We're delighted to hear that you loved everything about your stay! Providing a top-notch experience for our guests is our ultimate goal, and it's fantastic to know that we succeeded during your visit. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay! If there's anything specific you loved that you'd like to highlight, feel free to let us know.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always stay here.
Stayed 1 night in Apr 2024
Response from Fairfield Inn & Suites on Apr 29, 2024
Dear Douglas,We're thrilled to hear that you consistently choose to stay with us! Thank you for your loyalty and for making us your preferred accommodation in Belleville. We appreciate your continued support and look forward to providing you with excellent service and a comfortable stay each time you visit. If there's anything specific you enjoy about your stays with us or if there's anything we can do to make your experience even better, please feel free to let us know. We're here to ensure you have a memorable and enjoyable stay every time!

10/10 Excellent

Luc, Ottawa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was simply amazing! Friendly, helpful and all around small town feel! Definitely coming back to this hotel
Stayed 1 night in Apr 2024
Response from Fairfield Inn & Suites on Apr 18, 2024
Dear Luc,We're thrilled to hear about your positive experience with our front desk staff! Providing exceptional service and creating a welcoming atmosphere are top priorities for us. We appreciate your kind words and look forward to welcoming you back to our hotel in the future!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fairfield Inn & Suites on Apr 9, 2024
Dear Cynthia,Thank you for taking the time to leave us a rating. We're pleased to see that you had a positive experience during your stay, scoring us a 4 out of 5. If there's anything specific you feel we could improve upon to earn a higher rating next time, please feel free to reach out and share your feedback. We appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 Okay

Nathalie

Travelled with family and small children
Disliked: Property conditions & facilities
Although this hotel looks like a nice Marriott online, when you arrive it's a renovated motel with Marriott finishing. Mostly good. When you arrive, lmake sure you ask which stairway to go up. The front desk just said "go up the stairs". Well - we chose the wrong one and had a 10 minute walk with all our stuff and kids) trying to find our room number, only to have to turn around and try again. Next, the bathroom door only shut if you really shoved it. Not a big deal until kids are sleeping at night and you wake them. We asked for a cot and a nice man showed up with a crib, he brought a cot on the second trip back and then had to call down to get sheets for the cot. But we did finally get them, and we were not charged for that cot so that was nice. The beds are comfy Marriott beds, very nice and lots of towels available. We took the kids for a swim but the water was so cold it only lasted 10 minutes. Bathrooms are tiny. Not a big deal if you're a solo adult but if you need to wash your kids' hair, good luck :( The noise from the hall and neighbouring rooms was so loud even our sound machine couldn't drown it out. Kids usually go to bed at 8, but with all the noise it was well after 10 before we settled them. Breakfast was nice, lots of options and friendly morning staff. Cleanliness was good overall. Some spots that need more cleaning (beside/behind the toilet and nightstand). We won't be back. Lots of other better options in the area, $206 wasn't well spent this time.
Stayed 1 night in Mar 2024
Response from Fairfield Inn & Suites on Mar 30, 2024
Dear Nathalie,Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the challenges you encountered during your visit. It's disappointing to hear that your experience did not meet your expectations and that you encountered issues with the layout, noise, bathroom door, cold pool water, and cleanliness.Your comments are incredibly valuable to us as we continuously strive to improve our guest experience. We will address these issues with our team to ensure that similar incidents are avoided in the future. Additionally, we will take your suggestions into consideration for future improvements, such as clearer directions to rooms and addressing noise insulation.We understand your decision not to return, but we hope that you will give us another chance in the future to provide you with the exceptional stay you deserve. If you would like to discuss your experience further or if there is anything else we can do to assist you, please feel free to reach out to us directly. Thank you again for your feedback, and we wish you all the best in your future travels.

6/10 Okay

Brittany

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing breakfast selection and the pool is nice and warm. Miss having the hot tub and the cleanliness of the rooms themselves seem to be dropping with each stay. Dirty window sills, crumbs around the bed, flying ants and cobwebs. Also the pullouts are haggard and it was difficult to get proper bedding for the pull out.
Stayed 3 nights in Mar 2024
Response from Fairfield Inn & Suites on Mar 20, 2024
Dear Brittany,Thank you for your feedback, and we're glad to hear that you enjoyed our breakfast selection and the warmth of our pool. However, we're truly sorry to hear about the issues you experienced with the cleanliness of your room and the condition of the pullout bed.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we apologize for falling short of your expectations in this regard. Rest assured, we will address the issues you mentioned with our housekeeping team to ensure that these issues are promptly rectified.We understand the importance of providing a well-maintained and comfortable accommodation for our guests, and we appreciate you bringing these matters to our attention. Your feedback helps us improve, and we will work diligently to prevent such issues from occurring in the future.If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back for a more pleasant experience.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Marriott I love the breakfast and the beds are so comfy
Stayed 1 night in Mar 2024
Response from Fairfield Inn & Suites on Mar 12, 2024
Dear Derek,We're delighted to hear that you're a loyal guest and that you love our breakfast offerings and comfortable beds! Providing a delicious breakfast and ensuring a restful night's sleep are key priorities for us, and we're glad to know that we've been able to consistently meet your expectations during your stays.Your loyalty is greatly appreciated, and we look forward to welcoming you back for many more comfortable and enjoyable stays in the future. If there's anything else we can do to make your stays even better, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you visit.

10/10 Excellent

tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, easy checkin with great service. Conveniently located off the hwy, close to shopping and restaurants. Nice big room with mic & fridge. The beds were comfortable, the washroom was a bit small but clean. The only complaint I would have is how cold the pool was. Indoor but not heated. Breakfast was great, hot food options, waffle maker, oatmeal, yogurt, lots to choose from. Great value for the price and would stay again when in the Belleville area.
Response from Fairfield Inn & Suites on Feb 26, 2024
Dear Tammy,Thank you for your detailed feedback! We're thrilled to hear that you had a positive experience during your stay with us.It's great to know that you found our hotel to be nice and convenient, with easy check-in and great service. We're glad that you enjoyed the amenities in your room, such as the microwave and fridge, and that you found the beds comfortable.We apologize for any inconvenience caused by the temperature of the pool not meeting your expectations. Your feedback is valuable, and we'll certainly take it into consideration as we strive to improve our offerings.We're delighted that you enjoyed our breakfast options and found them to be great value for the price. Thank you for choosing to stay with us, and we look forward to welcoming you back again when you're in the Belleville area. Have a wonderful day!

10/10 Excellent

Jamin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great one night stay
Stayed 1 night in Feb 2024
Response from Fairfield Inn & Suites on Feb 26, 2024
Dear Jamin,We're thrilled to hear that you had a great one-night stay with us! Thank you for choosing our hotel, and we're delighted that you had a positive experience during your visit.If there's anything specific that made your stay enjoyable or if there are any ways we can further improve, please feel free to let us know. We value your feedback and look forward to welcoming you back for another fantastic stay in the future. Have a wonderful day!

4/10 Poor

EDWIN

Stayed 1 night in Feb 2024
Response from Fairfield Belleville on Feb 23, 2024
Hi Edwin,I am sorry that your stay did not meet your expectations.Please let us know if there is anything that we can do in the future.

10/10 Excellent

Mohamed Abdul Kader Khan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairfield Inn & Suites on Jan 24, 2024
Thank you so much for leaving such a nice rating! If there is anything we can do to make your next stay even better, please don't hesitate to contact us directly.Safe travels!

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Fairfield Inn & Suites on Jan 24, 2024
Dear Robert, Thank you so much for taking the time to leave us a rating! If there is anything we can do to make your next stay with us even better, please don't hesitate to contact us directly.Safe travels!

10/10 Excellent

BRIAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had to made a last minute reservation and we lucked out. Great room comfy bed and tons of dining options within walking distance
Stayed 1 night in Jan 2024
Response from Fairfield Inn & Suites on Jan 17, 2024
Dear Brian,I'm glad to hear that your last-minute reservation turned out well! It's great that you had a comfortable room with a comfy bed, and the availability of dining options within walking distance added to the convenience of your stay.If there's anything specific you particularly enjoyed or if there are additional ways we can enhance your stays, please don't hesitate to let us know. We appreciate your positive feedback and look forward to providing you with continued excellent service on your future visits. Safe travels!

10/10 Excellent

Bassem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
My experience is positive. The hotel is clean, the staff are friendly, the room was comfortable. Everything was good. Nothing to be complained about
Stayed 1 night in Dec 2023
Response from Fairfield Inn & Suites on Jan 24, 2024
Dear Bassem,Thank you for sharing your positive experience! We're pleased to hear that your stay was enjoyable, and you found the hotel clean, the staff friendly, and the room comfortable. It's great to know that everything met your expectations.If there's anything specific you particularly enjoyed or if there are additional ways we can enhance your stays, please don't hesitate to let us know. We appreciate your positive feedback and look forward to providing you with continued excellent service on your future visits. Safe travels!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When ever We stay Here it is always Friendly and very clean.
Stayed 3 nights in Dec 2023
Response from Fairfield Inn & Suites on Dec 28, 2023
Dear Douglas,Thank you for your positive feedback! We're delighted to hear that your experiences at our hotel have consistently been friendly and very clean. Providing a welcoming and clean environment is a top priority for us, and we're glad to know that we've met your expectations during your stays.If there's anything specific you particularly enjoy or if there are additional ways we can enhance your stays, please don't hesitate to let us know. We appreciate your loyalty and look forward to providing you with continued excellent service. Safe travels!

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Fairfield Inn & Suites on Jan 24, 2024
Dear Melissa,Thank you so much for taking the time to leave such a nice rating! We are so glad you had a great time.If there is anything we can do to make your next stay even better, please don't hesitate to let us know!Safe travels!

8/10 Good

Tina

Travelled with partner
Liked: Property conditions & facilities
Cleanliness nice comfortable bed
Stayed 1 night in Dec 2023
Response from Fairfield Inn & Suites on Dec 5, 2023
Dear Tina,Thank you for your positive feedback! We're pleased to hear that you found the cleanliness to your satisfaction and enjoyed a nice, comfortable bed during your stay. Providing a clean and comfortable environment is a top priority for us, and we're glad to know that we met your expectations.If there's anything specific you particularly enjoyed or if there are additional ways we can enhance your stays, please don't hesitate to let us know. We appreciate your positive review, and we look forward to providing you with continued excellent service. Safe travels!

10/10 Excellent

Rajvir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very impressed with the customer service here. Room are nice and clean. Just washrooms are bit small. I would definitely recommend this hotel to anyone. And would definitely come back here.
Stayed 1 night in Dec 2023
Response from Fairfield Inn & Suites on Dec 5, 2023
Dear Rajvir,Thank you for sharing your positive experience with us! We're delighted to hear that you're impressed with the customer service and that you found the rooms nice and clean. Your recommendation means a lot to us, and we're thrilled that you would consider coming back to stay with us.We take note of your feedback about the size of the bathrooms, and we appreciate your input. If there's anything specific you particularly enjoyed or if there are additional ways we can enhance your stays, please don't hesitate to let us know. We look forward to welcoming you back and providing you with another excellent experience. Safe travels!

10/10 Excellent

EDGAR ENRIQUE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Fairfield Inn & Suites on Dec 6, 2023
Dear Edgar,Thank you so much for leaving such a positive rating! We are so glad you had a great stay with us. If there's ever anything special you would like to request in the future, please don't hesitate to reach out to our front desk team! Have a wonderful rest of your week and safe travels.

8/10 Good

EDGAR ENRIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Fairfield Inn & Suites on Jan 24, 2024
Thank you so much for taking the time to leave us a rating! It looks like you had a great stay. If there is anything else we could do to make your next stay even better, please don't hesitate to let us know! Safe travels!

10/10 Excellent

Jhon

Stayed 1 night in Nov 2023
Response from Fairfield Inn & Suites on Jan 24, 2024
Thank you so much for leaving such a nice rating! We are so glad you had a great stay with us.If there is anything we can do to make your next stay even better, please don't hesitate to let us know.Safe travels, and hope to see you again!

10/10 Excellent

EDGAR ENRIQUE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Fairfield Inn & Suites on Nov 13, 2023
Dear Edgar,Thank you so much for leaving a review of your recent stay with us! We are so glad you had a great time. If there's anything we can do to make your next stay even better, don't hesitate to reach out to us. Safe travels!

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and affordable!
Stayed 1 night in Oct 2023
Response from Fairfield Inn Belleville on Nov 2, 2023
Dear Ashley, Thank you for your positive feedback on your recent stay here with us at the Fairfield Inn Belleville. We are thrilled to hear that you were pleased with the great location of our property. We are very lucky to have such a fantastic location near the 401 and so close to many restaurants and shopping centers. We are also happy to hear that you enjoyed are clean and comfortable rooms and you were happy with the price!We hope to welcome you again in the future if your travels ever bring you back this way. Once again I want to thank you for choosing to stay with us.

10/10 Excellent

Steven

Stayed 2 nights in Oct 2023
Response from Fairfield Inn Belleville on Nov 2, 2023
Dear Steven, Thank you for your positive feedback on your recent stay here with us at the Fairfield Inn Belleville. We are so pleased to see that we provided a 10/10 experience! We hope to welcome you again in the future if your travels bring you back this way. Once again I want to thank you for choosing to stay with us!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, pool & gym very clean
Stayed 1 night in Oct 2023
Response from Fairfield Inn Belleville on Nov 2, 2023
Dear Alex, Thank you for your feedback on your recent stay here with us at the Fairfield Inn Belleville. We are so pleased to see that you enjoyed are amenities such as our large indoor heated pool and gym! We are also thrilled to see that you enjoyed our clean and comfortable rooms. We hope to welcome you back again in the future and once again I want to thank you for choosing to stay with us.

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday visit
Great place. Very nice breakfast selections. Very pleased with our stay.
Stayed 1 night in Oct 2023
Response from Fairfield By Marriott Belleville on Oct 31, 2023
Thank you for your review. We are glad that you enjoyed your stay and the breakfast selections.

4/10 Poor

Brian

Stayed 1 night in Oct 2023
Response from Fairfield Inn and Suites on Oct 24, 2023
Dear Brian,Thank you for taking the time to leave a review of your stay. We value your feedback and are always striving to improve our services. If there were any specific issues or concerns that led to your rating, please don't hesitate to reach out to us directly, as we'd like to address them and make your next stay more enjoyable.We appreciate your business and hope to have the opportunity to provide you with a better experience in the future!

10/10 Excellent

Brice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strange layout
Stayed 1 night in Oct 2023
Response from Fairfield Belleville on Oct 19, 2023
"Dear Brice,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and are always eager to learn how we can improve our guests' experience.I'm sorry to hear that you found our hotel layout to be strange. We strive to create spaces that are both functional and inviting, and your input is valuable in helping us achieve that goal. If you have specific suggestions or details about what you found challenging, we would love to hear more so we can address any issues.Our guests' comfort is our top priority, and we hope that despite the layout, you were able to enjoy other aspects of your stay. If there's anything else you'd like to share or discuss, please feel free to reach out directly.We appreciate your choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It took a long time to check in...the front desk person couldn't find my reservation. Ended up that she seems to have made a typing error in my name. And this is the first time in a long time that I've been asked to put a charge on my credit card for "amenities" which will be reserved but just a pain! Breakfast was fine but food like eggs were cold and sausages were few and far between!
Stayed 1 night in Oct 2023
Response from Fairfield Belleville on Oct 19, 2023
"Dear Elizabeth,Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable, and it helps us identify areas for improvement.I'm sorry to hear about the check-in delay and the confusion with your reservation. It's disappointing that a simple typing error caused such a disruption. I assure you that we will address this issue with our front desk team to prevent similar occurrences in the future.Regarding the charge for amenities, I understand it can be frustrating, and we appreciate your patience. We will review our procedures to ensure a smoother and more transparent process for our guests.I'm glad to hear that you found breakfast to be satisfactory, but I'm sorry to learn about the temperature of the eggs and the limited availability of sausages. This is not the experience we want for our guests, and we will work with our kitchen staff to improve the quality and variety of our breakfast offerings.We genuinely appreciate your constructive feedback, and I hope you'll consider giving us another chance to provide you with the excellent service you deserve. If you decide to return, please feel free to reach out to me directly, and I'll ensure that your stay is seamless and enjoyable.Thank you for choosing us, and I hope we have the opportunity to welcome you back in the future.Best regards,[Your Name][Hotel Management Team]"

6/10 Okay

Wendy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The breakfast and pool at this property are lovely. Staff is friendly and prompt. Rooms are very dated and not very clean.
Stayed 1 night in Oct 2023
Response from Fairfield Belleville on Oct 19, 2023
"Dear Wendy,Thank you for taking the time to share your thoughts about your recent stay with us. I'm delighted to hear that you enjoyed our breakfast and pool, and I appreciate your kind words about our friendly and prompt staff.However, I want to express my sincere apologies for the disappointment you experienced with the condition and cleanliness of your room. Your feedback is crucial, and we take it seriously. I assure you that we will investigate the issues you've raised with the cleanliness and address any necessary improvements immediately.We are committed to providing a comfortable and clean environment for our guests, and it's disheartening to learn that we fell short of your expectations in this regard.Please know that we value your input, and we are using it as an opportunity to make the necessary changes. If your travels bring you back to this area, I would be grateful for the chance to welcome you again and demonstrate the improvements we've made.Thank you for choosing to stay with us, and I hope we have the opportunity to regain your trust in the future.Best regards,Fairfield Belleville

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were friendly and helpful, but there were no bath towels in Our room. As soon as housekeeping was told the issue was resolved right away.
Stayed 2 nights in Oct 2023
Response from Fairfield Belleville on Oct 19, 2023
"Dear Douglas,Thank you for taking the time to share your feedback with us. I'm pleased to hear that you found our staff to be friendly and helpful, although I'm sorry to learn about the inconvenience you experienced with the lack of bath towels in your room.I appreciate your understanding and cooperation in bringing the issue to our attention promptly. I'm glad to hear that our housekeeping team was able to resolve the matter swiftly. We apologize for any disruption this may have caused during your stay.Your comfort is important to us, and we will use your feedback to reinforce our training efforts and ensure that such oversights are minimized in the future.We genuinely appreciate your choosing to stay with us and hope that, overall, you had an enjoyable experience. If your travels bring you back to this area, we would love the opportunity to welcome you again and provide you with the seamless experience you deserve.Thank you for your understanding, and we look forward to serving you better in the future.

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best pillows ever!
Stayed 2 nights in Oct 2023
Response from Fairfield Belleville on Oct 19, 2023
Dear Rod,Thanks for the review and we are glad that you enjoyed the pillows!

6/10 Okay

Laurel, Niagara on the Lake

Travelled with partner
Liked: Staff & service
An old hotel that needs some serious updating. Filthy carpets in common areas. Beds ok. Bkfst ok. Convenient off the 401 but would use it only as a place to stay for one night.
Stayed 3 nights in Sep 2023
Response from Fairfield Belleville on Oct 19, 2023
"Dear Laurel,Thank you for taking the time to share your thoughts about your recent stay with us. I appreciate your candid feedback and apologize for any shortcomings you experienced during your visit.I'm sorry to hear that you found our hotel to be in need of updating, and I appreciate your honesty about the condition of the carpets in the common areas. Your concerns are important to us, and we are committed to addressing them to enhance the overall experience for our guests.While I'm glad to hear that you found the beds and breakfast to be satisfactory, I understand that the convenience of our location is a key factor in choosing to stay with us.We value your feedback as it provides us with valuable insights on areas where we can improve. Please know that your comments will be shared with our team, and we will use them as an opportunity to make necessary enhancements.If your travels bring you back to the area, we hope you'll consider giving us another chance to provide you with a more enjoyable and updated experience. We appreciate your choosing to stay with us and hope to have the opportunity to exceed your expectations in the future.Thank you for your feedback.

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Fairfield Belleville on Oct 19, 2023
Dear Annabel,Thanks for the review and feedback!

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 24, 2023
Dear Corina,Thank you for your positive review! We're delighted to hear that you had a great experience with our front desk staff at the Fairfield Inn and Suites.Providing friendly and helpful service is a priority for us, and we're glad their efforts made your stay enjoyable. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to our team.Should your future travels bring you back to the area, we'd be honored to welcome you as our guest again. If you have any specific preferences or needs, please don't hesitate to reach out to our front desk team.Thank you for choosing to stay with us and for sharing your positive feedback!

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 23, 2023
Dear Gary,Thank you for your feedback. We value your stay at the Fairfield Inn and Suites and hope to see you again!

10/10 Excellent

Kelly

Stayed 1 night in Sep 2023
Response from Fairfield Belleville on Oct 19, 2023
Dear Kelly,Thank you for the feedback and review.

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was able to check in early and fast
Stayed 1 night in Sep 2023
Response from Front Desk Agent on Sep 19, 2023
Dear Dylan,Thank you for sharing your experience with us. We're delighted to hear that you were able to check in early and that the process was fast and efficient.We understand the importance of a smooth check-in experience, and we're pleased that we could accommodate your needs.If you have any other preferences or requests for your future stays, please don't hesitate to let us know. We look forward to hosting you again and ensuring that your next visit is just as convenient and enjoyable.

8/10 Good

mohamed azam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk Agent on Sep 19, 2023
Dear Mohamed,Thank you for taking the time to leave a review of your recent stay with us. We greatly appreciate your feedback and hope you had a pleasant experience during your visit.If you have any specific comments or requests for your future stays, please feel free to reach out. We look forward to welcoming you back on your next visit.

8/10 Good

Denise, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Very nice staff. Great breakfast. Very quiet, spacious rooms. Beds were very comfy. Love the 12 pm checkout time - great for sleeping in.
Stayed 3 nights in Sep 2023
Response from Front Desk Agent on Sep 19, 2023
Dear Denise,Thank you for sharing your experience with us. We're thrilled to hear that you had such a positive stay and enjoyed various aspects of your visit.It's wonderful to know that your check-in process was easy, our staff was very nice, and you found our breakfast great. We also appreciate your feedback about the quiet, spacious rooms and comfortable beds.We're pleased that our 12 pm checkout time worked well for you, allowing for a more relaxed morning.If your travels bring you back to our area, we would be honored to host you again. If there's anything specific you'd like to experience during your next stay, please don't hesitate to let us know. Your comfort and satisfaction are important to us.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and tidy hotel
Stayed 1 night in Sep 2023
Response from Fairfield Belleville on Oct 19, 2023
Dear Nicholas,Thanks for the review and comments.

10/10 Excellent

Dafni

Stayed 1 night in Sep 2023
Response from Fairfield Inn and Suites on Oct 28, 2023
Dear Dafni,Thank you so much for your positive rating!We are so glad your stay was so enjoyable.Hopefully we see you again to make your next stay even better!