The review the guest, Dean, submitted is a RETALIATORY REVIEW. He was extremely disrespectful and a bully. He called at 12:01 pm, 2 hours before our 2 pm Check-In time asking why we were NOT at the Airport to pick up him and his group, as it was part of what he paid for. When he was told that Airport Pickup is not part of the nightly rate and that he did not inform us of his flight details or that he wanted Airport Pickup, as per the Welcome Letter with the taxi fare he received upon booking, he started shouting and informed to JUST GET SOMEONE NOW! to pick them up. As much as he was speaking in a disrespectful and condescending manner, we remained calm and told him the cost of the taxi and immediately called the Driver to pick him up.When the Driver went and was looking for them at the International Arrival Area, Dean called upset, only for us to be told they were at the Domestic Arrival Gate. Yesterday, when they were asked "How was the room?" they responded "It was great!"This morning, when they were asked, "How was their stay and how was the place?" they responded, "It was great! Everything was fine."Afterwards, however, when they wanted to stay later than the checkout time and were told it would mean a small fee. Dean again got upset, and is the reason why we received this RETALIATORY REVIEW.The current photos are what were taken just prior to their check-in. We also have a video to prove how the unit looked upon check-in.

Enrique instant booked on Friday, 14th April at 8:39 am on the day of his arrival. He was instantly sent this message: “Tropical Greetings Enrique Martignon,FLIGHT OR BOAT ARRIVAL:Please send us your flight itinerary or boat arrival schedule. TRANSPORTATION TO or FROM VACATION RENTAL: Please inform us if you wish to use our:Airport or Water Taxi Pick-up Service OR our Drop-off Service currently at US 20… 3. Optional stop at grocery store on your way to the rental US5 extra.BREAKFAST and LUNCH:Please inform by 4 pm the day before should you wish to order breakfast at US10 per meal inclusive of drink OR lunch at US10 per meal exclusive of drink, available from Monday to Saturday”As you can see, Enrique was asked “Please send us your flight itinerary or boat arrival schedule.” He, however, DID NOT RESPOND. It is mind boggling, therefore, how Enrique expected us to turn the air conditioner on for him without knowing his arrival time. Had he responded to our requests of his flight itinerary and asked for the a/c to be turned on, we most certainly would have turned it on for him. As regards ‘All lights off any sign like a ghost house', please note that we had 5 other units with guests, who were happily making use of the pool and poolside decks that night, so lights were on all night including the colourful changing pool lights. We have proof to confirm this with Expedia. At the same time, it must be noted that we are a responsible accommodation provider that keeps with worldwide sustainable energy practices and policies, so use motion-sensor lights around the building. This is also since the street lights located in front of the property are extremely bright. As it regards “No food any kind No restaurant or super market close by” Please note that Enrique was informed in our Welcome Letter upon booking “Please inform by 4 pm the day before should you wish to order breakfast…” He, however, chose NOT to respond or order. Enrique also passed our brightly lit drinks cooler filled with different drinks that he could have ordered but he did not. And he was informed by our Attendant that he could order breakfast or lunch from us, to which he did not.We also informed Enrique in our Welcome Letter upon his booking, “Please inform us if you wish to use our:1. Airport or Water Taxi Pick-up Service… with3. Optional stop at grocery store on your way to the rental US5 extra.”Enrique, however, chose NOT to make use of our taxi service or to stop at the grocery store when he passed it on his way from the Airport.As regards “Reception was a kid without Information”, please note that our regular staff works by shifts from 6 am to 6:30 or 7 pm. Outside of these shifts, our Property Manager or on-site teenage Assistant attends to guests. Since Enrique did not inform what time he was arriving, our staff left before he arrived at 6:42 pm that night. Had Enrique informed what time he was arriving, one of our Housekeepers would have waited to check hi