Exterior

Reviews of Holiday Inn Hotel & Suites Beaumont Plaza (I-10 & Walden), an IHG Hotel

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 358 out of 1005 reviews" "
Rating 8 - Good. 235 out of 1005 reviews" "
Rating 6 - Okay. 169 out of 1005 reviews" "
Rating 4 - Poor. 119 out of 1005 reviews" "
Rating 2 - Terrible. 124 out of 1005 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mayra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Our hotel stay was not bad but no ice machines were available. The AC did take a little bit to cool down the room and there was no Wi-Fi.
Stayed 1 night in May 2024

10/10 Excellent

Rosemarie Del

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great !
Stayed 1 night in May 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jake

Stayed 2 nights in May 2024

10/10 Excellent

Tessa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and quiet with an amazing restaurant right across the street
Stayed 1 night in Apr 2024
Response from Amy Dansby on May 2, 2024
Hi Tessa, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and quiet. It's fantastic to know that you also appreciated the nearby restaurant. We strive to provide our guests with a comfortable and convenient experience, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

eric

Stayed 1 night in Apr 2024
Response from Management on May 17, 2024
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.Yours in Hospitality, Laura KressmanGeneral Manager

2/10 Terrible

Mark, Ponca City

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy on Apr 30, 2024
Dear Mark,Thank you for taking the time to share your feedback with us, although we're truly sorry to learn that your experience fell short of expectations during your recent stay with us. Please accept our sincerest apologies for any inconvenience or discomfort you may have encountered.We take all guest feedback seriously, and your comments have been shared with our management team for immediate review and action. We are committed to providing exceptional service and ensuring that each guest enjoys a comfortable and enjoyable stay, and it's disheartening to hear that we missed the mark in your case.We would greatly appreciate the opportunity to discuss your concerns further and to make things right. Please feel free to reach out to our GM Laura Kressman or myself at your earliest convenience, so we can address your specific issues and work towards a resolution.Once again, we apologize for any shortcomings you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Warm regards,Amy DansbyDirector of SalesHoliday Inn & Suites Beaumont Plaza

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff helpful, breakfast convenient, comfy beds, everything was excellent. I only stay here when overnighting in Beaumont
Stayed 1 night in Apr 2024
Response from Amy on Apr 11, 2024
It sounds like you had a fantastic experience at the Holiday Inn & Suites Beaumont Plaza! It's great to hear that the staff were helpful, the breakfast was convenient, and the beds were comfy. We pride ourselves on consistently providing excellent service like that so that it makes it a natural choice for your overnight stays in the area. We look forward to seeing you again soon.

6/10 Okay

LaToyia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property itself was absolutely beautiful, but had I known there was a soccer tournament being held, and that particular property was hosting it I would have canceled my reservation and possibly my entire trip. There were too many children and I paid entirely too much to not be able to sleep because their parents could not keep them quiet or out of the hallways at ungodly hours of the night. I will probably never go back to this hotel.
Stayed 1 night in Apr 2024
Response from Amy on Apr 11, 2024
I'm sorry to hear about your negative experience at the hotel. It sounds like the soccer tournament disrupted your stay and made it difficult for you to enjoy the property. It's frustrating when unexpected events like this impact your travel plans, especially when you've paid a significant amount for accommodation. We do hope that you will give us another try to meet your expectations.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy on Apr 11, 2024
Thank you so much Michael for the glowing 5-star review! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it's incredibly rewarding to know that we hit the mark. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!"

2/10 Terrible

Kenneth, Beaumont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn't like was they took my deposit with telling me about it until I got there they told me that someone was supposed to call me and tell me about the deposit before they took the 200 hundred dollars and on top of that I have to wait 3 to 5 days to get my money back that was my daughter fair money but thank God I had enough but I will not be going back ..
Stayed 1 night in Mar 2024
Response from Amy on Apr 11, 2024
It sounds like you had a frustrating experience with the deposit process, and I'm truly sorry for any inconvenience it caused. Our aim is always to provide clear communication and transparency, so it's disappointing to hear that we fell short in this instance. Your feedback is invaluable to us, and we'll certainly address this issue to ensure it doesn't happen again in the future. We genuinely appreciate your patronage and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amy on Mar 15, 2024
Thank you, Bailey, we hope to see you again soon!!

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was super cool and the rooms were very clean. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Amy on Mar 15, 2024
Thank you, Christie! We hope to see you again soon!

10/10 Excellent

Cristal

Stayed 1 night in Feb 2024
Response from Amy on Mar 20, 2024
Thank you for choosing the Holiday Inn & Suites for your overnight accommodations. We look forward to seeing you again!

8/10 Good

Dana, Humble

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy on Mar 20, 2024
Thank you for choosing the Holiday Inn & Suites for your overnight accommodations. Let us know what we can do for your next visit to earn a 5 star!

4/10 Poor

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
So expedia gave.me the wrong room...i clicked in a king suite...and i was booked into a handicap room The tv had a line going in the middle.top.to.diqn Phone inside the room.did not work. Had to go down to talk to front desk. One my cards wasnt working, had to get it reprogrammed. And the place.did not at all have extra pillows. Beautiful.property but just had problems.
Stayed 1 night in Jan 2024
Response from Amy on Mar 20, 2024
Hi Stephen, we truly appreciate you choosing the Holiday Inn & Suites for your stay and do apologize for the inconvenience. We will take this review and make sure we have corrected these issues. Let us know the next time you are here, and we will be sure to have extra pillows for your stay. We look forward to seeing you again!

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel room was clean. Staff very nice. Location good. Cons are older hotel, shabbily installed baseboards etc.
Stayed 2 nights in Jan 2024
Response from Amy on Apr 30, 2024
Hi Connie, I appreciate hearing about your experience. It's good to know that the cleanliness of the room, the friendliness of the staff, and the convenient location were positive aspects of your stay. However, we understand that the older aspects of the hotel, such as the shabbily installed baseboards, were a downside for you. Thank you for sharing your feedback!

2/10 Terrible

Heather

Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Kim

Disliked: Amenities, property conditions & facilities
That i was double.charged
Stayed 1 night in Dec 2023

6/10 Okay

Larry

Travelled with partner
Disliked: Amenities, property conditions & facilities
Did not get room requested and could not use pool
Stayed 1 night in Nov 2023
Response from Amy Dansby on Apr 30, 2024
Hi Larry, We're truly sorry to hear that your recent stay didn't meet your expectations due to not receiving the room you requested and being unable to use the pool. Please accept our sincerest apologies for any inconvenience this may have caused. Guest satisfaction is our top priority, and we understand how important it is to have your preferences met during your stay. We value your feedback and would like to make it up to you. If you're planning another visit, please let us know, and we'll do our best to ensure that your next stay exceeds your expectations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean
Stayed 1 night in Nov 2023
Response from Amy on Apr 30, 2024
We are thrilled to hear that you had a fantastic experience during your stay! Thank you for taking the time to share your positive feedback. We strive to provide the best possible service and amenities for our guests, and we're delighted that we met your expectations. We look forward to welcoming you back on your next visit!

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t waste your money on this hotel, you can get better accommodations and kinder staff for much less. No one answers the 1-800 hospitality number ever. Door to exit Weight room doesn’t work you will be trapped if there isn’t someone on the outside with a room key to let you out. Hot tub only has 2 working Jets, and is absolutely filthy, tile around pool is dangerously slippery, and not stocked with enough towels. There are no names or phone numbers listed on signage where it states to call for any assistance or issues in the pool area. Fire alarm continuously went off back to back but room 409 doesn’t have functioning system so you won’t hear anything. Manager is horrible and the worst representative of this hotel chain.
Response from Amy Dansby 409-842-7803 on Apr 30, 2024
We are deeply sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is extremely valuable to us, and we take it very seriously. We sincerely apologize for the issues you encountered with our facilities and the lack of responsiveness from our staff.Rest assured, we are investigating these matters immediately to ensure they are addressed and resolved promptly. Our guests' safety and comfort are our top priorities, and we are taking steps to rectify the issues with the weight room door, hot tub, pool area, and fire alarm system.We understand the importance of effective communication and will work to improve our responsiveness to guest inquiries and concerns, including the availability of assistance in the pool area.Regarding your experience with our manager, we will address this internally to ensure that all members of our team uphold the highest standards of professionalism and hospitality.We sincerely apologize for falling short of your expectations and hope that you will consider giving us another chance to provide you with the exceptional experience that our guests deserve. Please feel free to reach out to our GM Laura Kressman or myself if you would like to discuss your experience further or if there is anything else we can do to make amends. Thank you for bringing these issues to our attention. We hope that you will visit again soon and that your experience will exceed your expectations.

2/10 Terrible

Kiaya

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Amy on Apr 30, 2024
Thank you for your feedback. We appreciate hearing about your experience. If there's anything specific that you think we could improve upon, please let us know. We're always looking for ways to enhance our guests' experiences. We hope to see you again soon!

10/10 Excellent

Lorita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this location when I come to cisit family. I visited 2 - 3 times a year for 10 years and its always clean and the staff are always friendly.
Stayed 1 night in Oct 2023
Response from Amy Dansby on Apr 30, 2024
We are absolutely delighted to hear that you have consistently enjoyed your stays with us over the past 10 years! Thank you so much for your loyalty and for taking the time to share your wonderful feedback. It's always our goal to provide a clean and welcoming environment for our guests, and we're thrilled to know that our efforts have contributed to making your visits enjoyable. We look forward to welcoming you back for many more memorable stays in the future.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop for overnight stay. Easy check-in.
Stayed 1 night in Aug 2023
Response from Amy Dansby on Apr 30, 2024
Hi Teresa, We're pleased to hear that you found your overnight stay with us to be convenient and that the check-in process was easy. Thank you for taking the time to share your feedback and for rating us a 4 out of 5! We're always looking for ways to improve, so if there's anything we can do to turn your next stay into a 5-star experience, please let us know. We hope to welcome you back again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amy Dansby on Apr 30, 2024
Hi Andrew, We're glad to hear that you enjoyed your stay with us and that you rated us an 8 out of 10! Thank you for taking the time to share your feedback. We're constantly striving to enhance our guests' experience, so if there's anything specific you think we could improve upon, please don't hesitate to let us know. We hope to welcome you back again soon for an even better stay!

8/10 Good

Alberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amy Dansby on Apr 30, 2024
Hi Alberto, We're glad to hear that you enjoyed your stay with us and that you rated us an 8 out of 10! Thank you for taking the time to share your feedback. We're constantly striving to enhance our guests' experience, so if there's anything specific you think we could improve upon, please don't hesitate to let us know. We hope to welcome you back again soon for an even better stay!

4/10 Poor

Charles

Disliked: Property conditions & facilities
Never again!
We arrived at the hotel at 3pm which is their check in time. We had to sit in the lobby for nearly an hour before they had a clean room for us. There was no hair dryer. The drapes were shabby and missing one of the plastic rods needed to open/close them. We found it broken and laying in a corner behind the closed drapes. We each had a glass of their house cabernet in what appeared to be a small port glass for $10 each PLUS tax: $22 total. We have stayed at this place several times before when traveling cross country to the west coast and on the return but it has become a run down over-priced dump.
Stayed 1 night in Sep 2023
Response from Amy on May 1, 2024
Hi Charles, Thank you for sharing your experience with us, although we're disappointed to learn that it fell short of your expectations. Please accept our sincerest apologies for the delays in providing you with a clean room upon your arrival and for the issues you encountered during your stay, including the lack of a hair dryer and the condition of the drapes. Your feedback regarding the size and price of the drinks will be shared with our management team for review. We understand your frustration, especially considering your previous positive experiences with us. Rest assured, we take your comments seriously and will use them to make necessary improvements to ensure a better experience for our guests in the future. We hope you'll give us another chance to exceed your expectations during your future travels. Thank you for bringing these matters to our attention.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The team that supported our event was so helpful. Thank you for having LiL.
Stayed 3 nights in Sep 2023
Response from Amy on May 1, 2024
Hi Robin, Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a wonderful experience during your stay at the Holiday Inn & Suites Beaumont Plaza. Providing exceptional service and ensuring our guests feel comfortable and satisfied is always our top priority. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!

2/10 Terrible

only

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amy on May 1, 2024
Thank you for taking the time to provide feedback about your recent stay at our hotel. We're genuinely sorry to hear that your experience fell short of expectations. We take all feedback seriously and use it to continually improve our services. We would greatly appreciate the opportunity to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our management team directly so we can discuss your concerns in more detail. Your satisfaction is important to us, and we hope to have the chance to regain your trust in the future.

10/10 Excellent

Lorita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Well lit parking area - feel safe Clean rooms friendly service Great location
Stayed 2 nights in Sep 2023
Response from Amy Dansby on Apr 30, 2024
Hi Lorita, We're thrilled to hear that you had such a wonderful experience at our hotel! Thank you for highlighting the well-lit parking area, clean rooms, friendly service, and great location. We're delighted to have met your expectations, and we truly appreciate your 5 out of 5 rating. It was our pleasure to ensure your comfort and safety during your stay. We look forward to welcoming you back for another excellent experience in the future!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amy Dansby on Apr 30, 2024
Hi Stacy, We're absolutely thrilled to receive your perfect 10 out of 10 rating! Thank you so much for your kind words and for taking the time to share your experience with us. It's incredibly rewarding to know that we met or exceeded your expectations during your stay. We're dedicated to providing exceptional service and accommodations, and we're delighted that we succeeded in making your visit memorable. We can't wait to welcome you back for another outstanding stay in the future!

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Aug 2023
Response from Amy on May 1, 2024
Hi Leonard, Thank you for taking the time to leave us a review! We're glad to hear that you found the Holiday Inn & Suites Beaumont Plaza to be very nice overall. Your feedback is important to us, and we're always looking for ways to improve. If there's anything specific you enjoyed or any areas where you think we could enhance the experience, please feel free to share. We appreciate your support and hope to have the opportunity to welcome you back for an even better stay in the future!

4/10 Poor

Wilbert

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Book a king bed and was giving two twin beds because none was ready at check in The house keeper walk in on us without knocking and entered the room. The ice machine doesn’t work on the 4th floor
Stayed 1 night in Aug 2023
Response from Amy Dansby on Apr 30, 2024
Hi Wilbert, We're truly sorry to hear about the issues you encountered during your stay with us. Please accept our sincerest apologies for any inconvenience or discomfort caused by the room assignment, the intrusion by our housekeeper, and the malfunctioning ice machine.We understand the importance of privacy and comfort during your stay, and we regret that we fell short in these areas. We're investigating the incidents you mentioned to ensure that they are addressed and rectified promptly.We appreciate your feedback as it helps us identify areas for improvement. We'd like to make things right for you, so if there's anything we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Sara

Travelled with family
VERY clean. Had everything we needed. Check in was quick and staff was friendly.
Stayed 1 night in Jul 2023
Response from Amy Dansby on Apr 30, 2024
Hi Sara, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing a clean and welcoming environment, along with friendly service, is our top priority, and we're delighted that we met your expectations. We hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Wayne

Stayed 1 night in Jul 2023
Response from Amy on Apr 30, 2024
Hi Wayne, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing a clean and welcoming environment, along with friendly service, is our top priority, and we're delighted that we met your expectations. We hope to welcome you back for another wonderful stay in the future!

2/10 Terrible

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Amy on May 1, 2024
Hi Patrick, We're genuinely sorry to hear that your recent experience at our hotel did not meet your expectations. Your feedback is incredibly important to us, and we apologize for any inconvenience or disappointment you experienced during your stay. We take your concerns very seriously and will be investigating the issues you've raised with our team to ensure they are addressed promptly. We understand that we fell short this time, but we're committed to learning from this experience and making the necessary improvements to provide a better stay for all our guests in the future. If there's anything specific you'd like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your honesty and hope you'll consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing these matters to our attention.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amy on May 1, 2024
I'm genuinely sorry to learn about your disappointing experience during your recent stay with us. Your feedback is crucial, and we deeply regret falling short of your expectations. We take your concerns seriously. It's our goal to provide all guests with a comfortable and enjoyable stay, and we're truly sorry we didn't meet that standard for you. If you're open to discussing your experience further or have any additional feedback to share, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trading
Comfortable
Stayed 1 night in Jul 2023
Response from Amy on Apr 30, 2024
Hi Joshua, We're delighted to hear that you found your stay comfortable! Thank you for rating us a perfect 10 out of 10. Ensuring our guests' comfort is our top priority, and we're thrilled that we succeeded in providing you with a comfortable experience. We look forward to welcoming you back for another relaxing stay in the future!

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean ,room wa perfect for our group of 4
Stayed 1 night in Jun 2023
Response from Amy on Apr 30, 2024
Hi Roy, Thank you so much for your fantastic feedback! We're thrilled to hear that you found your room to be perfect for your group and that you appreciated the cleanliness. Providing a comfortable and clean environment for our guests is always our goal, and we're delighted to have met your expectations. We look forward to hosting you again during your next visit!

10/10 Excellent

Shamika

Stayed 1 night in Jun 2023
Response from Amy on Apr 30, 2024
Hi Smaika, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing a clean and welcoming environment, along with friendly service, is our top priority, and we're delighted that we met your expectations. We hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

KAYLA

Stayed 1 night in Jun 2023
Response from Amy Dansby on Apr 30, 2024
Hi Kayla, Hi Stacy, We're absolutely thrilled to receive your perfect 10 out of 10 rating! Thank you so much for your kind words and for taking the time to share your experience with us. It's incredibly rewarding to know that we met or exceeded your expectations during your stay. We're dedicated to providing exceptional service and accommodations, and we're delighted that we succeeded in making your visit memorable. We can't wait to welcome you back for another outstanding stay in the future!

10/10 Excellent

Stacey, Corinth

Stayed 1 night in Jun 2023
Response from Amy on May 1, 2024
Hi Stacey, Thank you so much for your fantastic rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and we're delighted that we achieved that during your visit. Your feedback means the world to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Amy on May 1, 2024
Hi Rachelle, Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a wonderful experience during your stay at our hotel. Providing exceptional service and ensuring our guests feel comfortable and satisfied is always our top priority. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!

2/10 Terrible

Colby

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice facility. Poorly managed, desk clerks were incompetent, dry and rude. Room was dirty, pool area was no better. This was once a nice hotel but now is a roach hotel.
Stayed 1 night in Jun 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fire alarm went off at 5:30 am and had to evacuate hotel, also coming from Houston very difficult to get to hotel. Price seemed high for what we got
Stayed 1 night in Jun 2023

4/10 Poor

Margaret

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Amy on May 1, 2024
Hi Margaret, Thank you for taking the time to provide feedback about your recent stay at our hotel. We're genuinely sorry to hear that your experience fell short of expectations. We take all feedback seriously and use it to continually improve our services. We would greatly appreciate the opportunity to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our management team directly so we can discuss your concerns in more detail. Your satisfaction is important to us, and we hope to have the chance to regain your trust in the future.

2/10 Terrible

Big Swol Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in May 2023
Response from Amy on May 1, 2024
Thank you for taking the time to provide feedback about your recent stay at our hotel. We're genuinely sorry to hear that your experience fell short of expectations. We take all feedback seriously and use it to continually improve our services. We would greatly appreciate the opportunity to learn more about the specific issues you encountered so that we can address them promptly. Please feel free to reach out to our management team directly so we can discuss your concerns in more detail. Your satisfaction is important to us, and we hope to have the chance to regain your trust in the future.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly- breakfast a little expensive - around $13 but very good. Walls very thin- could hear the kids next door.
Stayed 1 night in May 2023
Response from Amy on May 1, 2024
Thank you for sharing your feedback regarding your recent stay with us. We're delighted to hear that you found our staff to be very friendly and enjoyed our breakfast offerings. However, we apologize for any inconvenience caused by the noise from neighboring guests; we understand how disruptive that can be. Please know that we take guest comfort seriously and will look into ways to address this issue. Regarding the breakfast price, we strive to offer a quality dining experience, and we appreciate your input on this matter. Your feedback helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If there's anything else we can do to enhance your stay next time, please don't hesitate to let us know. Thank you for choosing to stay with us.