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Reviews of Holiday Inn Express Hotel & Suites BEAUMONT NW, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites BEAUMONT NW, an IHG Hotel
7140 Eastex Fwy, Beaumont, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 262 out of 593 reviews" "
Rating 8 - Good. 169 out of 593 reviews" "
Rating 6 - Okay. 66 out of 593 reviews" "
Rating 4 - Poor. 50 out of 593 reviews" "
Rating 2 - Terrible. 46 out of 593 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Douglas, Dallas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff not very friendly. Booked 2 adults in 1 room. There was only 1 towel. Seemed to be inconvenient to front desk staff to bring another one out. Breakfast set up was great - don’t get in the way of the staff in the dining room.
Stayed 1 night in May 2024
Response from Mary on May 26, 2024
Thank you for staying at our hotel and for writing a review. I do apologize for the inconvenience of my staff. I will be correcting this.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and rooms were clean
Stayed 2 nights in May 2024
Response from Mary on May 21, 2024
Thank you for choosing to stay with us and for taking the time to write a review. I am glad you enjoyed your stay.

6/10 Okay

Ishia

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom wasn't properly cleaned. I went to the front desk and requested some disinfectant and cleaned it. I was very disappointed.
Stayed 1 night in May 2024
Response from Mary on May 21, 2024
Thank you for choosing to stay with us and being a loyal guest of the hotel. I apologize for the condition in which you found your bathroom. We obviously need to do some retraining to correct this, and it will be done.

8/10 Good

claudia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Mary on May 13, 2024
Thank You for choosing our hotel and for the 4 Star Rating

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary on Apr 17, 2024
Thank you for choosing our hotel to stay in and for taking the time to Rate our hotel with 5 Stars

2/10 Terrible

Michael

Travelled with family
Room AC didn’t work. Front desk check-in-clerk was not even close to being competent. Luggage cart had flat tire. Road construction made getting to hotel difficult. Hotel parking bad
Stayed 1 night in Feb 2024
Response from Mary on Mar 2, 2024
Thank You for choosing our hotel. I apologize for all the issues you had with the Hotel.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient
Stayed 1 night in Feb 2024
Response from Mary on Feb 27, 2024
Thank You for choosing our hotel to stay with. I am glad you found us convenient. Thank you also for taking the time to give us a 5 Star rating.

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in fresh
Stayed 1 night in Feb 2024
Response from Mary on Feb 26, 2024
Thank You for choosing to stay with us and for taking the time to leave us a 5 Star Review.

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy.
Stayed 3 nights in Feb 2024
Response from Mary on Feb 25, 2024
Thank you for staying at our hotel and for taking the time to leave us a 5 Star Review.

8/10 Good

Marisela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we were not satisfied with was breakfast. The pancakes tasted very weird, and seemed to taste not fully cooked. Other than that, we loved the room.. everything..
Stayed 1 night in Feb 2024
Response from Mary on Feb 23, 2024
Thank you for choosing to stay with us and for taking the time to write a review of our hotel.

4/10 Poor

Jon

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Mary on Feb 22, 2024
Thank You for choosing our hotel to stay with. I am very sad to see you did not have a good experience at our hotel. I do apologize.

10/10 Excellent

Lashunda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mary on Feb 12, 2024
Thank you for choosing to stay with us and for the 10 Star rating.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Mary on Feb 10, 2024
Thank You so much for choosing to stay with us and for taking the time to write a review.

2/10 Terrible

Harry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Mary on Feb 9, 2024
Thank You for choosing to stay with us and for taking the time to leave us a review. I apologize for you not having a good experience with us.

10/10 Excellent

Krystal, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mary on Feb 7, 2024
Thank You for choosing to stay with us and for taking the time to write a 5 Star review.

8/10 Good

Lashunda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mary on Jan 28, 2024
Thank you for choosing to stay with us and for taking the time to leave us an 8 Star review.

10/10 Excellent

Iris, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary on Jan 24, 2024
Thank you for choosing to stay with us and for taking the time to leave us a 5 Star review.

8/10 Good

Kevin

Business traveller, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The pool was unlocked but had lots of leaves in January. Attracts some questionable people
Stayed 2 nights in Jan 2024
Response from Mary on Jan 11, 2024
Thank You for taking the time to write a review of our hotel. We had a storm pass through that evening but all of the leaves were cleaned out quickly.

2/10 Terrible

Craig

Stayed 1 night in Dec 2023
Response from Mary on Dec 27, 2023
Thank you for choosing our hotel to stay in and for taking the time to rate us 2 out of 10. I apologize for the not such good stay. I hope you will give me a 2nd chance to prove we are better than this.

4/10 Poor

Homero

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Mary on Dec 17, 2023
Thank You for choosing to stay with us and for the 4 Star Rating. I apologize that you did not have as good a stay as we would have hoped.

10/10 Excellent

Shekeitha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
There was a used towel in my shower when I got there after checking in. Everyone was friendly and helpful. When the maids came to bring fresh towels, they took one of my personal towels b/c it was white.
Stayed 2 nights in Dec 2023
Response from Mary on Dec 11, 2023
Thank You for choosing to stay with us and for taking the time to write a review of our hotel. I apologize for the used towel in your room I can assure you that will be corrected.

10/10 Excellent

Lashunda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and caring and courteous
Stayed 3 nights in Nov 2023
Response from Mary on Dec 11, 2023
Thank You for choosing to stay with us and for taking the time to write a review of our hotel. We do care about each and everyone of our guests.

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, staff & service
I won’t stay here again
I booked online & it seemed to have good reviews. Well, I was wrong! The front desk staff was very rude & unprofessional. They said they ran out of pillows. We had a suite and needed the sofa sleeper. Then at breakfast it seemed clean and was but, they wanted you to put the tongs that you pick food up with on the HANDLE that you raise the lids with. And while we we’re making our coffee we noticed little roaches crawling on the counter. Needless to say we threw it away and didn’t get coffee or eat breakfast the next day! The beds in the room was firm and ok for us. The room was ok but the carpet was horribly stained and dirty. Otherwise the room was clean. The AC in our room didn’t work the greatest the first night. But we kept it low and by 2nd night the room was cooler. The cleaning staff didn’t speak English apparently at all. They had small children around ages 7 and up with them who would interpret what I was saying or what the ladies would say. Sweet little children helping out. The location wasn’t too bad but if I ever need to stay in Beaumont again I will not choose this hotel.
Stayed 2 nights in Nov 2023
Response from Mary on Nov 13, 2023
Thank You for choosing our hotel and for taking time to write a review. I apologize for the bad experience you had especially with my Front Desk Staff. I will be doing some retraining with them.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mary on Nov 13, 2023
Thank you for choosing to stay with us and for taking the time to give us a 10 Star Rating.

10/10 Excellent

Katie

Stayed 1 night in Nov 2023
Response from Mary on Nov 8, 2023
Thank You for choosing to stay with us and for the 10 Star Rating

10/10 Excellent

joseph

Stayed 1 night in Nov 2023
Response from Mary on Nov 27, 2023
Thank You for choosing to stay with us and for your 5 Star Rating.

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was clean, bed was comfortable but pillows weren’t. Lobby & exterior could use some updating. Breakfast was good, but room could use update
Stayed 1 night in Oct 2023
Response from Mary on Oct 20, 2023
Thank you for choosing to stay with us and for taking the time to write a review of our hotel. I am glad you enjoyed your breakfast. We strive to offer the Breakfast of Champions here. Thank you again for your review.

6/10 Okay

Ashley

Stayed 1 night in Oct 2023
Response from Mary on Nov 5, 2023
Thank you for choosing to stay with us and for taking the time to rate our hotel 3 Stars

6/10 Okay

Bryan

Stayed 1 night in Oct 2023
Response from Mary on Nov 5, 2023
Thank you for choosing our hotel to stay at and for rating us 3 Stars

10/10 Excellent

Chris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies and popcorn when you come in!
Stayed 1 night in Oct 2023
Response from Mary on Oct 12, 2023
Thank you for choosing our hotel to stay in and for taking the time to write a review of the hotel.

2/10 Terrible

John

Disliked: Staff & service
Crappy service
First issue, the toilet didn’t flush. Not a big deal, I used the ice bucket to pour water into the toilet so it would go down. The room was hot, so I asked for a fan. The lady at the front desk states “they didn’t have any”. I woke up the next morning about 5:00 because I couldn’t sleep anymore. I went down to get some coffee so as not to disturb my wife. After I got coffee I sat in the common area where the TV was. It was on Some weather channel. I walked to the desk and I see TWO fans, at this point I didn’t care. I had to ask “is anyone here?” Some guy behind a partition responds after a minute or so. I ask for a remote to change the TV and he just says I don’t know and never comes from behind the partition. It sounded like I interrupted his sleep. I won’t stay there again.
Stayed 2 nights in Oct 2023
Response from Mary on Oct 9, 2023
I apologize for the experience you had at our hotel.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mary on Oct 3, 2023
Thank you for taking the time to give us an 8 Star Rating

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to stay
over all poor experience. we were given a room key to an already occupied room. given another room , we needed towels but telephone in the room is not working have to call the main number and was put on hold for a long time just to be told to call back in 30mins no one is answering. personally went down to ask receptionist who was at the time talking to somone on her personal phone. will never come back
Stayed 1 night in Sep 2023
Response from Mary on Oct 1, 2023
Thank you for choosing to stay with us and for taking the time to write a review of our hotel. I apologize for the experience you had at our hotel. I have some corrections to make based up on your review. Thank You Again

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities
Everything was fine except the weak signal that made the tv unwatchable. Also poor internet connectivity; I kept having to log in every time I opened my phone or iPad, and some sites would not open. Other than that everything was good, clean and comfortable.
Stayed 1 night in Sep 2023
Response from Mary on Oct 2, 2023
Thank you for choosing our hotel and for taking the time to write a review. I will contact our internet provider and have them run the necessary test to make sure that all of our equipment is operating correctly and to fix what is not working. Thank You again for your review.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mary on Oct 1, 2023
Thank You for your 8 Star review.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mary on Sep 24, 2023
Thank You for choosing to stay with us and for the 10 Star Review.

2/10 Terrible

Alberto

Stayed 1 night in Aug 2023
Response from Mary on Sep 15, 2023
Thank you for choosing to stay at our hotel and for taking the time to rate us. I apologize that you did not have a good stay.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mary on Aug 4, 2023
Thank you for choosing to stay at our hotel and for taking the time to Give us a 10 Star Rating.

4/10 Poor

Nicole, Pitkin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mary on Aug 3, 2023
Thank you for choosing to stay at our hotel and for the 2 Star rating. I apologize that we did not meet your expectations.

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Near restaurants and shopping areas. Nice room. Keurig Coffee Maker in the room was broken. When we requested 2 extra pillows they said they had no extra pillows. A first for this class of hotel for me. Good breakfast. Give it 4 out of 5. Mosi are about a 2 1/2.
Stayed 1 night in Jul 2023
Response from Mary on Jul 13, 2023
Thank you for choosing to stay at our hotel and for taking the time to write a review. I apologize for the lack of extra pillows, we are still having a little bit of a supply chain issue with some textile products. Thank You again for your review.

4/10 Poor

Héctor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Don’t stay on 3rd floor in the summer - too hit
We stayed on 3rd floor and it was too warm to cool, the a/c in room was set on 60 and felt like 75 degrees. The whole 3rd floor was warm due to not having a central a/c for that floor. Top it off they charged extra for who knows what. Have to call and see what the extra charges are on my credit card…
Stayed 1 night in Jul 2023
Response from Mary on Jul 4, 2023
Thank You for choosing to stay with us and for taking the time to write a review of our hotel. I apologize for the issues you had with your AC.

2/10 Terrible

Diamond

Disliked: Cleanliness, staff & service, property conditions & facilities
Some kind of party was going on in the 2nd floor on July 1st. At 2am I could not get to sleep because of all the noise even with my sleep medication. There was so much hollering and yelling and screaming. I actually recorded, it was soooo bad! So I called the front desk. I told them I'm having a problem up here on the second floor there's some kind of wild party up here it sounds like some wild animals. Then the desk clerk proceeded to say " Well I doubt it's wild animals but I'll check it out" Then he hung up on me. I was so shocked. A little while later things settled down. However, I was so shook up and upset from the way he talked to me, I still couldn't get to sleep for some time. Also, some friends of mine who stayed in the same hotel that night said there were people in the pool until about 3 am partying. They asked the clerk about it and he was fine with it. After these experiences we didn't even feel like it was safe to even report these things to anyone else. All the other staff were really nice though. The ladies at the desk, the guy that oversees breakfast as well as the cleaning staff. This was honestly the worst hotel experience of my life. It's really sad because this is the first family trip we've had in a long time. 😔 BTW, the elevator was a little scary because it did this shaking thing. My friends wouldn't use it. It also needed a good cleaning. Also the rooms smelled of mold. Oh and the breakfast was good 👍. Nothing fancy but tasty and filling.
Response from Mary on Jul 4, 2023
Thank you for choosing our hotel to stay in. I apologize for the other guests and the noise at 3a. We do try to enforce quiet hours we do have them posted.

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT IGNORE BAD REVIEWS LIKE I DID!! smells horrific! Renovations are already unraveling. Only 2 towels. Location feels uneasy. Worst hotel I’ve stayed at.
Response from Mary on Jul 4, 2023
Thank you for staying at our hotel. I apologize for the uneasy feeling you got while you were here as lit up as we keep our facility I can assure you we are very safe. Thank You for your review.

2/10 Terrible

Ricardo

Stayed 1 night in Jul 2023
Response from Mary on Jul 23, 2023
Thank you for taking the time to rate our hotel. I apologize that your stay was not a good stay.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Love your place,it was great and had a club next door
Stayed 1 night in Jun 2023
Response from Mary on Jul 2, 2023
Thank you for selecting our hotel to stay in and for taking the time to write a review on us.

10/10 Excellent

Steve

Stayed 1 night in Jun 2023
Response from Mary on Jul 1, 2023
Thank you for choosing our hotel to stay in and for taking the time to award us with 10 stars.

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
The hotel was clean and the staff was very friendly.
Stayed 1 night in Jun 2023
Response from Mary on Jul 1, 2023
Thank you for staying at our hotel and for your positive feed back.

4/10 Poor

Becky

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no toilet paper in the room nor a toilet paper holder. The lobby was dirty and the lobby bathroom unclean and smelled like urine. The air conditioner did not work in the room very well, so was quite warm and hard to sleep.
Stayed 1 night in Jun 2023
Response from Mary on Jun 25, 2023
Thank You for choosing to stay with us and for taking the time to write a review. I apologize that you did not have a excellent stay with us. I can assure you we are working to correct all of the issues you mentioned.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not The Best
The bathroom had used towels left on the towel rack. The bathroom did not appear to have been cleaned prior to my arrival. The bed sheets were clean. The breakfast was decent, but more meat choices would have been nice. Overall, I was not impressed. Not worth $100 for one night's stay. Will not be staying here again.
Stayed 1 night in Jun 2023
Response from Mary on Jun 19, 2023
Thank You for choosing to stay with us and for taking the time to let us know about your experience at our Hotel. I apologize for the issues you mentioned, and I can assure you that they will be corrected.

10/10 Excellent

Linda

Stayed 1 night in Jun 2023
Response from Mary on Jun 20, 2023
Thank you for choosing our Hotel for your stay and for taking the time to Rate us with 10 Stars,