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Reviews of Holiday Inn Beaumont East - Medical Ctr Area, an IHG Hotel

3 out of 5
Holiday Inn Beaumont East - Medical Ctr Area, an IHG Hotel
2095 N 11th Street, Beaumont, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 128 out of 267 reviews" "
Rating 8 - Good. 66 out of 267 reviews" "
Rating 6 - Okay. 36 out of 267 reviews" "
Rating 4 - Poor. 13 out of 267 reviews" "
Rating 2 - Terrible. 24 out of 267 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The property was not very clean. The elevators were greasy, the restrooms had mold build up in the corners. The picture decor had mold in the frames in the rooms. The carpet in the hallway smelled.
Stayed 1 night in May 2024

6/10 Okay

William

Stayed 2 nights in Apr 2024
Response from Reece R. on May 16, 2024
Thank you for your review. On the behalf of our team, we would like to thank you for giving us the opportunity to serve you and look forward to welcoming you back in the future.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reece R. on Apr 23, 2024
Thank you for your review. On the behalf of our team, we would like to thank you for giving us the opportunity to serve you and look forward to welcoming you back in the future.

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reece R. on Mar 22, 2024
On the behalf of the entire team, we would like to thank you for giving us the opportunity to serve you. We look forward to serving you again!

8/10 Good

Chadwick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and super staff member. Location should be gated in.
Stayed 1 night in Feb 2024
Response from Reece R. on Feb 27, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Lianis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Friendly at check in, hotel was clean room was big and the beds were so comfortable. Check out was just as friendly. Would definitely stay again. Parking was not an issue and they have security.
Stayed 1 night in Feb 2024
Response from Reece R. on Feb 22, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reece R. on Feb 27, 2024
Thank you for your rating. We look forward to welcoming you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in Feb 2024
Response from Reece R. on Feb 27, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Michelle, New Iberia

Stayed 1 night in Feb 2024
Response from Reece R. on Feb 12, 2024
Dear Valued Guest, Thank you for your rating. We look forward to welcoming you back. Safe travels!

10/10 Excellent

Papa M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reece R. on Jan 23, 2024
Thank you for your rating. We look forward to the opportunity to serve you again.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Reece R. on Jan 18, 2024
Thank you so much for your review of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Jeanette, Spartanburg

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible customer service would not turn the lights on in the breakfast area for us to eat our cereal she said it was grab and go you had to pour a cup of milk and juice, take your cereal since when do you have 3 hands and can drive eating a bowl of cereal? We ate our cereal in the dark that was pitiful. Will not stay there again
Stayed 1 night in Dec 2023
Response from Reece R. on Jan 18, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off of I-10.
Stayed 1 night in Dec 2023
Response from Reece R. on Jan 18, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable although there were many people who were noisy in the hallway and banging on a door at 2:00 am.
Stayed 1 night in Dec 2023
Response from Reece R. on Dec 27, 2023
Thank you for your review. We are pleased to hear you enjoyed your stay with us. We look forward to welcoming you again in the future.

6/10 Okay

Shannon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reece R. on Dec 18, 2023
Thank you for your rating. We hope you enjoyed your stay and will come back to see us again soon.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reece R. on Dec 18, 2023
We are pleased to hear your enjoyed your time with us. We look forward to serving you again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reece R. on Dec 18, 2023
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Reece R. on Dec 18, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Adam Suriel

Liked: Cleanliness, amenities, property conditions & facilities
Overall a nice place to stay. Staff could’ve been nicer, but the room was comfy, so no real complaints.
Stayed 1 night in Nov 2023
Response from Reece R on Dec 1, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Thao

Stayed 5 nights in Nov 2023
Response from Reece R on Nov 20, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reece R on Nov 20, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R. Front Office Manager

10/10 Excellent

Danyale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reece R. on Nov 20, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R.Front Office Manager

2/10 Terrible

Melody

Stayed 1 night in Nov 2023
Response from Reece R on Dec 5, 2023
I apologize that your recent stay did not meet your expectations. We hope you will give us another chance in the future to allow us to show our true level of service.

10/10 Excellent

Lloyd Cooper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was by far one of the best holiday inns of ever stayed at! The lady at the front desk. Her name was Aaron and she was fantastic! Every time I come to Beaumont Texas I will definitely stay here! The value was great. the service was excellent the hotel was awesome! #lc3entertainment
Response from Reece R. on Nov 20, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R.Front Office Manager

8/10 Good

Schnell

Stayed 4 nights in Nov 2023
Response from Reece R on Dec 1, 2023
Thank you for your rating. We hope you will come visit us again soon.

8/10 Good

Ashley

Stayed 1 night in Nov 2023
Response from Reece R on Dec 1, 2023
Thank you for your rating. We hope you will visit us again soon.

2/10 Terrible

Trine

Stayed 1 night in Nov 2023
Response from Reece R. on Nov 20, 2023
We are sorry that we did not meet your expectations. We hope you will give us another chance in the future to show you our true level of service. Sincerely,Reece R.Front Office Manager

2/10 Terrible

Schnell

Stayed 2 nights in Nov 2023
Response from Reece R on Dec 1, 2023
Sorry that your recent stay did not meet your expectations. We hope you will give us another chance in the future to show our true level of service.

2/10 Terrible

Schnell

Stayed 2 nights in Oct 2023
Response from Reece R on Dec 1, 2023
Sorry that your recent stay did not meet your expectations. We hope you will give us another chance in the future to show our true level of service.

2/10 Terrible

Schnell

Stayed 4 nights in Oct 2023
Response from Reece R. on Nov 20, 2023
We are sorry we did not meet your expectations. We hope you will give us another chance in the future to show our true level of service. Sincerely,Reece R.Front Office Manager

2/10 Terrible

Schnell

Stayed 2 nights in Sep 2023
Response from Reece R. on Nov 20, 2023
We are sorry we did not meet your expectations. We hope you will give us another chance in the future to show our true level of service. Sincerely,Reece R.Front Office Manager

2/10 Terrible

Schnell

Stayed 2 nights in Sep 2023
Response from Reece R. on Nov 20, 2023
We are sorry that we did not meet your expectations. We hope you will give us another chance in the future to show our true level of service. Sincerely,Reece R.Front Office Manager

6/10 Okay

Schnell

Stayed 5 nights in Sep 2023
Response from Reece R. on Nov 6, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Reece R.Front Office Manager

10/10 Excellent

Claire, Kenner

Stayed 1 night in Sep 2023
Response from Reece R. on Nov 20, 2023
Thank you so much for your review of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R. Front Office Manager

4/10 Poor

Schnell

Stayed 2 nights in Sep 2023
Response from Reece R. on Nov 20, 2023
We are sorry we did not meet your expectations. We hope you will give us another chance in the future to show our true level of service. Sincerely,Reece R.Front Office Manager

10/10 Excellent

Schnell

Stayed 2 nights in Sep 2023
Response from Reece R. on Nov 20, 2023
Thank you so much for your review of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R.Front Office Manager

8/10 Good

Stacie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk
Stayed 1 night in Jun 2023
Response from Reece R. on Sep 26, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R.Front Office Manager

2/10 Terrible

Veronica

Stayed 1 night in Aug 2023
Response from Reece R. on Sep 26, 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Reece R.Front Office Manager

6/10 Okay

Kevin

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Reece R. on Sep 26, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R.Front Office Manager

10/10 Excellent

Omar, Premont

Liked: Cleanliness, staff & service, property conditions & facilities
Right off hwy so fast and convenient. I believe they charge for breakfast now. (Not a fan of that but i guess with cost of living they must)
Stayed 1 night in Jun 2023
Response from Reece R. on Sep 26, 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Reece R.Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and respectful. Room was comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Tom

Stayed 1 night in Jul 2023

10/10 Excellent

VELMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

8/10 Good

Pam

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Kendra

Stayed 4 nights in Jun 2023

10/10 Excellent

Caylia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mom with a bunch of kids
It was great. Hotel staff was very friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Aranzazu

Stayed 1 night in Jun 2023

10/10 Excellent

Sandra

Stayed 1 night in Apr 2023

8/10 Good

Schnell

Stayed 3 nights in Apr 2023

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay,the staff was friendly and the rooms were clean
Stayed 2 nights in Apr 2023