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Reviews of Scenic Hotel Bay of Islands

4 out of 5
Scenic Hotel Bay of Islands
58 Seaview Road, Paihia

Reviews

8.8

Excellent

Rating 10 - Excellent. 450 out of 885 reviews" "
Rating 8 - Good. 320 out of 885 reviews" "
Rating 6 - Okay. 78 out of 885 reviews" "
Rating 4 - Poor. 25 out of 885 reviews" "
Rating 2 - Terrible. 12 out of 885 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Katerina

Travelled with family
Liked: Cleanliness, staff & service
Mattress are super uncomfortable.Not a really king bed ,but just 2 beds together with a wood between them.
Stayed 2 nights in Apr 2024
Response from Debbie Patten - Scenic BOI General Manager on May 2, 2024
Thank you for your feedback Katerina. We are in the process of new beds roll out. Sorry you didn't sleep well. Your feedback is important to us.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debbie Patten - Scenic BOI General Manager on Apr 21, 2024
Thankyou for your review. Hope we will see you again soon.

6/10 Okay

pranesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The swimming pool temperature was very cold. They are on solar heating as i was told but could not last very long in the pool. big let down for the kids. As this was the main reason we decided to stay in this hotel
Stayed 1 night in Mar 2024
Response from Debbie Patten - Scenic BOI General Manager on Apr 5, 2024
Thank you for taking the time to write your review. The hotel is solar heated but unfortunately dependent on the sun for that warmer water. We hope this wont put you off staying with us again.

10/10 Excellent

Balaguru

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very handy location we are enjoying very much all the shops are near by the room was very comfortable and we are like very much
Stayed 2 nights in Mar 2024
Response from Debbie Patten - Scenic BOI General Manager on Mar 31, 2024
Thank you for taking the time to review us. Glad you were happy with your choice to stay with us. We hope you will come back again one day soon.Travel safeWarm regards

10/10 Excellent

Shayne

Stayed 2 nights in Feb 2024
Response from Debbie Patten - Scenic BOI General Manager on Mar 31, 2024
Thank you Shayne for your review. Travel safe until we see you again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in a convenient location for an affordable price. Would stay again!
Stayed 1 night in Feb 2024
Response from Debbie Patten - Scenic BOI General Manager on Feb 19, 2024
Thankyou Sarah for your kind words. We look forward to your return. Warm regardsDebbie

8/10 Good

Kim

Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Feb 4, 2024
Thank you Kim for your score and review of us. It means a lot to us. We hope we will see you again soon.

4/10 Poor

Yonathan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Inside the hotel is very dirty, a lot snack under the bed. We also request for room connection or side by side, the staff member just notice when check in.
Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 31, 2024
Really sorry to hear of your experience. We will be investigating this. Did you bring this to anyone's attention? Did we manage to get you two rooms beside each other

10/10 Excellent

Jaspreet, WAITAKERE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 22, 2024
Thank you for your feedback glad you enjoyed your stay. Hope we will see you again.

6/10 Okay

Thomas

Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 16, 2024
Thankyou for taking the time to review us. I would love to hear from you to see how we could have bettered your experience. Please feel free to reach out.

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 16, 2024
Wow a lovely 5 out of 5 Score you have brightened our day. Thank you. We are very pleased you enjoyed your time with us. Stay safe till we see you again.

6/10 Okay

JINGYU

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is surrounded by green, close enough to the beach that you can walk, but there is no view from your room. The property is bit old, and not very clean, we found the previous guest earings on the night stand. Rooms are small but with high ceiling, "neigbours" can be loud if they choose to chat sitting outside. Staff are helpful and very friendly.
Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 11, 2024
Thank you for taking the time to write you review. We appreciate your honest feedback. This is disappointing you found someone earring. I sincerely apologize for this and will address in our HOD Meeting today.

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is in a good location, with walking distance to all attractions, restaurants, and the beach. The rooms are a little dated and dark!
Stayed 3 nights in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 10, 2024
Thank you for taking the time to review us. We are very pleased you liked our location. We are looking at ways to improve the lighting and freshen the rooms currently. Hopefully we will see you soon.

10/10 Excellent

Keeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy parking. Room was very large with 2 big beds
Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 10, 2024
Keeley thank your for your 5/5 score you have made my morning. We hope we will see you again soon.

10/10 Excellent

Vimlesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was owesome.
Stayed 1 night in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 8, 2024
Bless you for your wonderful feedback. It takes a great team to make your stay memorable and sounds like it we did that. Hope we will see you again one day soon.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and Under-Delivered
Booked a 3 day stay in the New Year. Room was large but dated. Outside the room on the patio was a decomposing dead bird. Black mould on the bathroom ceiling and spots on the walls. Room was not serviced on the first day so I queried this with reception who explained that due to being 4 house keepers short the room wasn’t cleaned. They offered me replacement towels. The manager later called and offered to clean the room, this was done around 9pm. Although the bins weren’t emptied and replacement tea/coffee not provided. The next day the same situation. The room wasn’t serviced by 6pm so I spoke with reception who said it would be cleaned. This happened around 7pm. On my final morning water was coming through the ceiling from the upstairs bathroom (through a light socket). Puddle of water in the bathroom. I informed the manager who was at reception and fed back on the issues experienced. She was apologetic and blamed issues with the laundry company for delays cleaning rooms. This differed to what I was told previously. I slept poorly for all 3 nights that I stayed due to the poor sound proofing of the room. I was woken each morning by the stomping of feet and closing of cupboards and doors. This needs addressing. Hotels guests smoking weed outside their room on the second day. Disappointing stay. Avoid. Overpriced and under-delivered
Dead bird on patio
Mould on ceiling
Stayed 3 nights in Jan 2024
Response from Debbie Patten - Scenic BOI General Manager on Jan 8, 2024
Thank you for taking the time to write your review. When things go bad for a guest they can easily spiral and I am sad that this is what happened for you. We were only made aware of the dead bird when you were leaving which we could have sorted as soon as we knew. Yes we had issues this weekend with a external party who does our laundry totally out of our control hence why I was the one at 9pm cleaning your room as you asked. The mould you have shown was from the bathroom above which leaked into your bathroom which you brought to our attention as the water came through your ceiling. Sometimes when things go bad for a guest their experience gets overshadowed by everything and they can't seem to find any positives to their trip and I am sorry this was the case for you. If you want to come stay with us again you have my card so please let me know. We wish you a happy new year hope it is fulled with lots of positives.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Great location, walkable to the beach but far enough away to be quiet in the evenings. Restaurant served a decent breakfast and the dinner offerings were limited, but great quality.
Stayed 7 nights in Dec 2023
Response from Debbie Patten - Scenic BOI General Manager on Jan 7, 2024
Thankyou for taking the time to review us. We look forward to seeing you again soon. So glad yiu enjoyed your stay with us.

10/10 Excellent

Kellie

Stayed 3 nights in Dec 2023
Response from Debbie Patten - Scenic BOI General Manager on Jan 7, 2024
Thank you Kellie, Hope you will stay with us again one day soon.

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very friendly and helpful. Other guests were noisy late at night but it wasn't the hotel's fault
Response from Debbie Patten - Scenic BOI General Manager on Dec 30, 2023
Thank you Stacey for your review. Glad you enjoyed the team and hotel. Hard when everyone is on holiday to sometimes get them to tone it down. We hope you will return.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Debbie Patten - Scenic BOI General Manager on Dec 10, 2023
10/10 what a pleasure it is to see that your enjoyed your time with us. Thank you for your rating Jordan. I do hope you will come stay with us again soon.

6/10 Okay

Hanspeter

Liked: Staff & service
Disliked: Cleanliness
Bustourismus Hotel, sanfte Renovation nötig
Dieses Hotel hat schon bessere Zeiten gesehen. Eine sanfte Renovation der Tische und Stühle in den Zimmern und insbesondere auf den Balkonen ist angezeigt. Die Reinigung der Balkone ist schon länger nicht gemacht. Das Hotel hat definitiv keine 4 Sterne verdient. Superior Zimmer sind gross und Frühstücks Buffet ist in Ordnung, mehr aber auch nicht. Lage in Zentrumsnähe ist von Vorteil, alles ist zu Fuss erreichbar.
Balkonstuhl erneuerungsbedürftig
Seit Monaten nicht gereinigt
Stayed 3 nights in Nov 2023
Response from Debbie Patten - Scenic BOI General Manager on Nov 19, 2023
Thank you for the time to write your review. I am sorry we didn't meet our expectations. Glad you were happy with our proximity to town and the size of our rooms.

6/10 Okay

Raymond

Travelled with group
Just was average the hotel view photos did not even come close to the view, it was a good place to stay for what is was but definitely needs a few upgrades and it could be a lot better
Stayed 1 night in Nov 2023
Response from Debbie Patten - Scenic BOI General Manager on Nov 9, 2023
Thank you for your time to write this review. We appreciate your feedback. Apologies we didn't meet your expectations.

10/10 Excellent

Ramanpreet

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good.
Stayed 1 night in Oct 2023
Response from Debbie Patten - Scenic BOI General Manager on Oct 16, 2023
Thankyou for your review. We hope to see you again one day soon

10/10 Excellent

Richard, Halifax

Liked: Cleanliness, staff & service
I only stayed one night. I asked the staff what I should do and they gave me excellent recommendations where to eat and what to do. I would go back there again.
Stayed 1 night in Sep 2023
Response from Debbie Patten - Scenic BOI General Manager on Oct 16, 2023
Thanks Richard for your lovely review. Hopefully you will have more time when you return to the Bay of islands

10/10 Excellent

Haresh R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and quiet
Stayed 2 nights in Sep 2023
Response from Debbie Patten - Scenic BOI General Manager on Sep 18, 2023
Thank you for taking the time to write a review for us. We hope to see you again one day soon.

8/10 Good

WAI YEE

Stayed 2 nights in Jul 2023
Response from Debbie Patten - Scenic BOI General Manager on Dec 10, 2023
Some how I missed your review. We appreciate you have many options to stay and Thank you for choosing us. Your reviews are important to us so thankyou for taking the time to review us. We hope to see you again one day soon.

10/10 Excellent

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and very clean. The beds were comfortable. The rooms provided all amenities mentioned on the site, so no surprises. Our unit (2 queens) was very roomy. Aside from the dated rooms, my only complaint has to do with noisy neighbors; we shared a door with them which made for less sound proofing. It was nothing a little white noise couldn't fix. Overall, we had a good experience and would definitely stay there again.
Stayed 1 night in Jul 2023
Response from Debbie Patten - Scenic BOI General Manager on Jul 12, 2023
Thank you for taking the time to write a review Bobbi. Glad you enjoyed your time with us. We appreciate your feedback. Looking forward to your return one day soon

6/10 Okay

PARVEEN

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Debbie Patten - Scenic BOI General Manager on Jan 7, 2024
Thank you for your review.

10/10 Excellent

Ashish

Stayed 2 nights in Apr 2023
Response from Debbie Patten - Scenic BOI General Manager on Jan 7, 2024
Thankyou for taking the time to review us. Hope you will stay again one day soon.

8/10 Good

Alina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, helpful, and responsive. It is a well located hotel. The rooms are spacious. I would return here if I'm in the area again.
Stayed 1 night in Apr 2023
Response from Scenic Bay of Islands on Apr 27, 2023
Dear Alina. Thank you for your feedback. The Team is delighted with your comments and we do look forward to welcoming you back in the near future. Regards

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Nice and clean rooms and helpful staff. Would have been great if the outdoor pool was heated or it had a spa.
Stayed 2 nights in Apr 2023
Response from Scenic Bay of Islands on Apr 10, 2023
Dear Rahul. Thank you for your positive feedback. The Team are delighted that you enjoyed your stay. We look forward to welcoming you back to the Hotel in the very near future. Regards

2/10 Terrible

Marcus

Liked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Debbie Patten - Scenic BOI General Manager on Jan 7, 2024
I would love you to contact me Marcus so we can talk about your stay. debbiep@scenichotels.co.nz

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Scenic Bay of Islands on Mar 13, 2023
Dear Stephen. Thank you for your rating of 8/10. The Team will be appreciative of your score. Regards

8/10 Good

Gregory

Stayed 1 night in Feb 2023
Response from Scenic Bay of Islands on Mar 13, 2023
Dear Gregory. Thank you for your feedback. The Team appreciate your rating of 4/5. Regards

6/10 Okay

Sudha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is close to restaurants and activities. The beds were very lumpy. They need to change the mattresses.
Stayed 1 night in Jan 2023
Response from Stuart Geddes General Manager Scenic Bay of Island on Jan 27, 2023
Dear Sudha,Thank you for your review. We apologise for the uncomfortable bedding arrangements. We will act on your concerns and appreciate the feedback.

4/10 Poor

Paul

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was a good size. The shower pressure was good. It was close to town so everything was within walking distance. The pool was nice. Good options for dining. The walls were paper thin and you could hear EVERYTHING happening in the room next door. This made our stay very uncomfortable and unpleasant. We would not return to this hotel again due to the noise. We had three horrible nights with not much sleep.
Stayed 3 nights in Jan 2023
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Paul. Thank you for your review. We are disappointed to learn that you were not able to get a good nights rest while staying with us. Noise complaints are taken seriously by our team and we act on them once known. We are delighted to learn that the size of room, shower and location of the property was acceptable for your needs.

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean and good facilities. Arrived at 2:20pm, and unfortunately advised that our room was not ready, then asked to visit the nearby Alfresco, until about 3;30pm when the room would be ready. Having driven a significant distance, it could have been a better gesture to be offered a coffee at the hotel maybe?
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Nick. Thank you for your review. We apologise for the delay in accessing your accommodation. Your suggestion of providing a refreshment to customers who have been inconvenienced on check in is warmly received and is now under review.

6/10 Okay

Mark

Travelled with family
Expensive for what it is. Restaurant and bar service very slow. Great location.
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Mark. Thank you for your review. We apologise for the delays experienced in our restaurant. Our team strive to provide superior service and on this occasion we did not meet your expectation. We are however delighted that you found our location convenient.

10/10 Excellent

Ian

Stayed 2 nights in Dec 2022
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Ian. Thank you for your review. The Team appreciates a 10 out of 10 score.

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, great for walking to water/boat excursions
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Ethan. Thank you for your review. The Team appreciates a 5 out of 5 score. In addition we are delighted you found our location nice and great for walking to water/boat excursions.

4/10 Poor

Sumitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with excellent facilities
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Sumitha. Thank you for your review. The Team are delighted with your feedback.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deluxe rooms at the best hotel in Paihia
We usually choose the Deluxe rooms, which are the newest rooms and are at the back of the property. They are quiet and their outlook is into the internal garden. The upper level rooms have the best view. We chose the Scenic, as it has the best facilities of any hotel in Paihia. It is on the outskirts of town, but is just a very short walk into the town centre.
Stayed 3 nights in Dec 2022
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Philip. Thank you for your review. The Team are delighted with your score of 10 out of 10. We are proud of our facilities and concur with your comments.

10/10 Excellent

Ropata

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodation. Lovely friendly staff. Nice and clean rooms. Definitely recommend!
Stayed 2 nights in Dec 2022
Response from Stuart Geddes General Manager on Jan 27, 2023
Dear Ropata. Thank you for your review. The Team are delighted you scored us 5 out of 5. We are appreciative of your comments and look forward to welcoming you back in the near future.

8/10 Good

Reade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size, good value for what we paid, private, quiet and very clean and tidy. Beautiful grounds, kids enjoyed the pool. Good location- walking distance to the beach, main restaurants and shops in Paihia, but hotel is set back off the main road, so no street noise.

10/10 Excellent

Samit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Very friendly staff and comfortable rooms
Stayed 2 nights in Nov 2022

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were tidy. When it said queen bed they mean a proper queen bed not a double. Area was nice and the facilities were good my daughters enjoyed swimming in the pool. Would definitely recommend
Stayed 1 night in Nov 2022

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paihia's best hotel
Stayed 3 nights in Sep 2022

2/10 Terrible

Priya

Stayed 1 night in Sep 2022

8/10 Good

Magnolia Lillah Golda, Auckland

Stayed 1 night in Sep 2022
Response from Debbie Patten - Scenic BOI General Manager on Jan 11, 2024
Thank you for this.

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and quiet location to stay at with easy access to the rest of the bay of islands
Stayed 2 nights in Aug 2022
Response from Matt on Sep 14, 2022
Hi Jack, Glad you enjoyed your stayAll the bestMathew BrettellGeneral Manager