Balcony
Check availability

Reviews of Eska Hotel

3 out of 5
Eska Hotel
Kompleks Ruko Kepri Mall No. 27-34, Batam Center, Batam, Riau Island

Reviews

8.2

Very good

Rating 10 - Excellent. 42 out of 129 reviews" "
Rating 8 - Good. 60 out of 129 reviews" "
Rating 6 - Okay. 20 out of 129 reviews" "
Rating 4 - Poor. 2 out of 129 reviews" "
Rating 2 - Terrible. 5 out of 129 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Xue Li

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Toilet cleanness
The toothbrush is good for teeth brushing, keep a little thing in doing well will get a customer's heart return. Keep it up!!
Stayed 2 nights in Dec 2023

8/10 Good

Dewi Juriah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place is so lonely at night as shops and malls at surrounding areas are basically closed. Better to just stay in.
Stayed 1 night in Dec 2023

8/10 Good

Kaith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and it is quiet. The massage is located at level 2, after the massage, we can go back to our room to rest. I like the convenience of Eska massage located at level 2. The staff are nice and friendly. Recommended to stay there.
Stayed 2 nights in Dec 2023

6/10 Okay

Elizabeth

Liked: Cleanliness
Stayed 3 nights in Aug 2023

8/10 Good

Kaith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, helpful and friendly staff
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eska Hotel
Overall not too bad. The breakfast is reasonable for the price. They also have a free flow welcome drink (usual syrup beverage) counter at the lobby. The spa in the hotel is great. Many shops in the immediate surrounding area are close down due to COVID, but there are some spa outlets, a conveniet shop, and a couple of restaurants within walking distance that are in business. Very close to Padang Golf course.
Stayed 1 night in Mar 2023

8/10 Good

Loreto

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Nurhisham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Alimin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access all activities
Stayed 2 nights in Sep 2022

10/10 Excellent

Wiwiek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel serves good food and a great convenience for spa. However, there are not many shops around the area.
Stayed 1 night in Sep 2022

6/10 Okay

Mei Yan

Disliked: Cleanliness
Moderate
Bedsheet not cleaned. Room is dim at mirror side. Breakfast variety not much. Lift has no ventilation. Staff ate friendly.
Stayed 2 nights in Dec 2019

10/10 Excellent

Nur'Ain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
Awesome clean new hotel... love the family room! It is walking distance from Kepri Mall where you can find food too!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Great amenities surrounding the hotel. Breakfast food was average. Cleanliness was superb. The Housekeeping staff named Yadi did a great job with the upkeep of the room. Thanks!
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Staci

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room Reeked with Cigarette Smell
We booked 2 Superior Room Twin Bed Non Smoking for 28 to 29 Sep. Upon arrival, we are offered a free upgrade for one of the room to Deluxe Room with 1 Queen Size Bed. To our horror, the room was located on a Smoking floor Room No 323 and the whole room reeked of cigarette smell, including the shower curtains! We asked for a change of room but was told they are fully booked and only offered us a can of air fresherner. We are totally disappointed with the room provided, which made us very uncomfortable throughout the night and even our clothes reeked cigarette smell after we left the hotel.
Stayed 1 night in Sep 2019

10/10 Excellent

Trooper

Travelled with partner
Stayed 2 nights in Aug 2019

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, clean and convenient.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Foo

Liked: Staff & service, room comfort
Short holiday
Relax and comfortable
Stayed 2 nights in Apr 2019

10/10 Excellent

LP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Very happy. Great spa. Staff are helpful. Amenities near by. Breakfast decent.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
A poor maintain room
Linen was stained and the room's air-conditioning was not functioning well. The cleanliness of the room was poor.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Saiful

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

CK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thought abit quite at nite the place is clean without all the street hawker and food are all inside building which is clean and pleasant..location is quite centralized
Stayed 1 night in Jan 2019

10/10 Excellent

Satnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Wai Ngan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but not in a fantastic area
Overall, stay was good. Massage also good, but not fantastic. Kepri Mall was really close & safe to reach.
Stayed 1 night in Dec 2018

8/10 Good

AlvinNinja, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is cozy with rain shower and flat screen TV. I was staying on 5th floor and 6th floor is beer garden. Noisy at night due to people dragging furnitures around.
Stayed 1 night in Dec 2018

6/10 Okay

Naz

Liked: Cleanliness, staff & service
The hotel has a convenient spa. However, hotel room is dim and the deluxe king room has window only in the toilet, not in the room though. Breakfast is limited both in quantity and taste!
Stayed 2 nights in Nov 2018

8/10 Good

Lisa Alizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short getaway
Nice place, everything so convenient. From shopping mall, massage parlour & karaoke. Breakfast spread was good too. Will stay here again.
Stayed 1 night in Oct 2018

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the spa downstairs and the service is excellent but the cheap quality dispenser in the bathroom in the hotel kept dismantling each time we tried to pump out the shampoo or bath gel.
Stayed 1 night in Sep 2018

2/10 Terrible

J, Singapore

Disliked: Property conditions & facilities
Not a good stay
Booked 3 King Deluxe Room 3D2N. They gave the rooms in level 4 and 5. The hotel room interior looks beautiful and the bathroom was huge. However, The room was very dim with a few spotlights. -The first night there were loud knocking banging @2plus am (Batam Time) for at least 20mins. I was too afraid to walk out and check. - And around 3plus No water supply. (Both level 5 & 4) - I called the receptionist counter for many times no one picks up, so I went down. And, There Isn't anyone. I supposed it's a 24-hour reception service? - There's water at around 4plus and in dirty brown color. - The Roof Top food portion is extremely small and more costy. The lighting are very dark.
Stayed 2 nights in Sep 2018

10/10 Excellent

NUR SHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Quite pleasant. Room is good, staff are friendly. Food for breakfast standard dropped from the 1st few stay we had. Overall, its a nice short getaway
Stayed 1 night in Sep 2018

6/10 Okay

Simon, Hongkong

Nice and confortable hotel.
For the very short stay, things seem okay. SPA closed at 10.00 pm. Proposed that it should open till midnight hour.
Stayed 1 night in Sep 2018

8/10 Good

gaye

G
Convenient
Stayed 1 night in Aug 2018

10/10 Excellent

Chee Teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to go for relax
1st time in Batam and stay in ESKA. All the staffs here are pleasant and always put on a friendly SMILE. The place is transquility and surrounded with many food to eat. The massage session are good and refreshing.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break with Friends
Room was not ready when we arrived n we were told to wait for half an hour but otherwise was a comfortable stay. Counter staff n cleaner were polite n helpful. Carrefour is just opposite the hotel n a few Eateries ate nearby too. Will be back again
Stayed 1 night in Aug 2018

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go
The only attraction worth seing here is the Budhist Temple. Public transport is horrible if not non-existent. Grab is for some reason "illegal". Taxis don't use the meter but instead there is an over priced tarrif. There are so much small motor bikes that don't adhere to the traffic order. One great thing though is that everything is cheap compared to Singapore. The hotel is OK. Good option for a budget traveler. It's in front of a mall so you can pick up all the things you need there. If you are comming/leaving on a weekend, contact the front desk as there is a free shuttle service.
Stayed 2 nights in Aug 2018

6/10 Okay

A.T, Singapore

Liked: Staff & service
Near Kepri Mall to grab necessities and food
Towels are not as clean and room has a musky smell. But roof top garden is pretty!
Stayed 2 nights in Jul 2018

8/10 Good

Nora, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to hypermart Carefour
A quite area, not as busy Nagoya Hill. Very near to carefour, shop houses eg; karaoke lounge to Barber shop. The hotel has a spa next to it. Variety of package to choose from some are with hotel stay too.
Stayed 2 nights in Apr 2018

6/10 Okay

Shahri, Singapore

Liked: Staff & service
Everything was OK
Can hear loud music from the Ktv next block up till 01.00 in the morning... Towel need to change its too old.... The rest was OK.. Staff are friendly ...very good location near shopping malls and food court...
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and reasonable price
The room is clean and check in speedy. Hotel is next to Kepri mall. Beautiful roof top cafe to relax at night.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Foo

Liked: Staff & service, property conditions & facilities
Good massage but location so-so
It's a straight forward hotel no gimmick or extra amenities. Location is quite near to batam center but no free transport on weekdays, so had to cab to hotel from ferry terminal on friday. But Spa massage was good, would come back for massage or visit other outlets instead of coming back.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Hotel near to Kepri Mall
Great location, friendly staff and walking distance to Kepri mall.
Stayed 1 night in May 2018

8/10 Good

MARSIYAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay.
Spent a night at Eska after a day at a spa. Check in was super quick and no fuss. Booked a standard room with a comfy kingsize bed. Toilet is clean and everything is well. Breakfast is satisfactory though not much of a fabulous spread. Overall happy with my stay and would come back again.
Stayed 1 night in May 2018

8/10 Good

Lisa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel 5 min walking to shopping mall
Take note we are using Indonesia timing. Stay at Eska Hotel from 23/4 to 24/4(Mon-Tue) with breakfast. We reach Batam ferry terminal around 1.10pm. We were asking around for taxi finally we agree to settle with, 80,000 rupiah (around S$7.60) to Eska Hotel. Driving there took around 15 - 20 min. Check in was a breeze. Paid a deposit of 200,000 rupiah. Then proceed to book the massage at level 2. We book a 3hrs massage spa for 1,760,000 rupiah for couple consist of body massage, body scrub, jaccuzi, hair treatment or facial. Husband said the massage is good. We got good massage therapist. They gave us a complimentary free ride back to ferry terminal and gave me a lifetime membership. We ate dinner at the nearby shopping mall(kapri mall) Conveniently located in front of the hotel and good thing is that its Halal. Both of us ordered kangkong, steam fish small, salted chicken, fried eggs and avocado drink total cost S$25 dam cheap and very nice. Next day breakfast buffet at the hotel was good compare to Biz Hotel. They have bake beans, potato wedges, mix fried vegetables, fried sweet n sour fish, fried bee hoon(the best), fried rice, eggs station where they fry eggs according to what you want, a mini salad bar, porridge, Indonesian kueh, bread section, cereal section, coffee/tea and cordial juice.
Stayed 1 night in Apr 2018

6/10 Okay

katz, singapore

Liked: Cleanliness, room comfort
Nice hotel close to shopping mall
Room does not have window and stuffy . Aircon takes long to cool. The room is clean and the bed comfortable. One thing good, the bathroom and toilet are clean and comes with bath tub. Overall, hotel is Good value for money.
Stayed 1 night in Apr 2018