check in is practically impossible -- requires European phone
no bedding provided for sofa bed, because "reservation was for two people and that means a king bed" (I traveled with my son)
no bathtub stopper provided "because uses too much water"
communication unhelpful, office availability 10-7 on weekdays
location very good, apartment comfortable, wifi strong
some furniture (sofa bed) old, the rest very nice
no regular cleaning, only for extra charge
initial cleaning charged additionally, too
probably just cultural differences at the start