First off, it is a very good value. Not expensive, very good location, and they have someone available 24 hours, and clean, basic room, with small bathroom, but nice powerful (though small) shower. The negative is as I wrote, very basic room, and really not much room to be in, no view at all, at least from our room. I would have given 4 stars based on the value though, as it is so inexpensive. Where they lose 2 stars is to get to reception, you need to go up 25 steps from the street level. If it is any other establishment like going to a restaurant, not a big deal. However, when it is a hotel, and everyone has suitcases that can easily be 30-45 pounds each, not fun. Add in a bad knee, and it is ridiculous. Something like that, they should have posted on their main page to let a traveler know, then it is up to them if it is a big deal or not. With my bad knee, and the fact then that my wife and daughter had to lug up their suitcase, as I had the bigger one by far, and had the issue, it is something that had I (or others) known prior, may very well have selected another hotel. Or at least let people know in the confirmation, and offer to bring luggage up if needed. They offered to on the way out, but really, not needed going down 25 steps as opposed to up it.