Standard Room, 1 Queen Bed, Accessible, Non Smoking
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Reviews of Studio 6 Suites Catonsville, Md – Baltimore West

2 out of 5
Studio 6 Suites Catonsville, Md – Baltimore West
5801 Baltimore National Pike, Catonsville, MD

Reviews

6.6
Rating 10 - Excellent. 25 out of 106 reviews" "
Rating 8 - Good. 32 out of 106 reviews" "
Rating 6 - Okay. 17 out of 106 reviews" "
Rating 4 - Poor. 11 out of 106 reviews" "
Rating 2 - Terrible. 21 out of 106 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was nice
Stayed 2 nights in May 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sam S. on May 16, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m moving into an apartment but it’s not ready for move in yet so we’re staying here at Motel 6 for now and it’s affordable, convenient, and pet friendly which is great because not all hotels allow pets to stay free. When we were in a panic trying to find a place to stay with our pets Motel 6 really saved the day
Stayed 7 nights in May 2024
Response from Sam S. on May 16, 2024
Thank you for staying with us and for your feedback.

10/10 Excellent

Esther

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sam S. on May 16, 2024
Thank you for staying with us and for your feedback.

2/10 Terrible

Karen

Roaches on the beds
Stayed 1 night in May 2024
Response from Sam S. on May 13, 2024
Thank you for staying with us and for your feedback.

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge, tv and coffee maker...none worked. Owner operator makes load phone calls every morning in adjacent room...sounded like he was inside my room! Floors were sticky. Barely enough hot water for showering. Maid service only 3 days per week! Absolute worst place I've ever stayed
Stayed 2 nights in May 2024
Response from Sam S. on May 13, 2024
Thank you for staying with us and for your feedback which is always helpful to make sure we have the hotel well prepared for our guest.

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cassandra was amazing and made us feel very welcomed. My only complaint was the smell of cat pee in the hallway and the cleaners used to cover up the smell. Other than that it was a nice home away from home.
Stayed 2 nights in Apr 2024
Response from Sam.S on Apr 30, 2024
Thank you for staying with us and for your compliments for our staff & hotel.

4/10 Poor

Sui

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a non smoking room and it smelled like smoke so badly I couldn’t breathe. I think no matter what room you’re in it’ll smell like smoke. The whole building is run down and out of date. I couldn’t shower because it was broken and no water came out besides in the sink. I had to buy air sanitizer and febreeze and that’s the only way I was able to last a night. I guess you get what you pay for because it was cheap but still unacceptable. Staff was mostly nice. Doesn’t feel like a safe area and the people are loud.
Stayed 1 night in Apr 2024
Response from Sam.S on Apr 30, 2024
Thank you for staying with us. Thank you for sharing your feedback, we will look into what you have included and make it better for our guest. Thank you.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing wrong with the room itself, but hot water did not work in the bath/shower.
Stayed 1 night in Apr 2024
Response from Sam. S on Apr 30, 2024
Thank you for staying with us and for your feedback.

8/10 Good

Quierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sam.S on May 1, 2024
Thank you for staying with us .

4/10 Poor

Patrice

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sam S. on Mar 6, 2024
Thank you for staying with us.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office manager was so kind and welcoming, check in was quick and easy. My room is cozy, clean and has everything I need. There are restaurants,grocery stores and retail directly across the street. The office manager even gave me a little grab bag with assorted snacks and water when I arrived! I thought that was really personable.
Stayed 1 night in Mar 2024
Response from Sam S. on Mar 6, 2024
Thank you for staying with us and for your compliments.

8/10 Good

Lamont

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sam S. on Mar 6, 2024
Thank you for staying with us.

2/10 Terrible

Charles

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Phillip

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dawn

Travelled with family
Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 27, 2023
Hi Dawn,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Dawn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Response from Sam S. on Mar 8, 2024
Thank you for staying with us.

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in close proximity to food and cloth shopping
Stayed 2 nights in Dec 2023
Response from Nancy Y. on Dec 21, 2023
Thank you for positively rating your stay!!Nancy Y.#Team6

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 21, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 12, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are very helpful
Stayed 1 night in Nov 2023
Response from Management on Dec 2, 2023
Thank you for staying with us. We are glad to see that you enjoyed your stay with us. We hope to see you again.

6/10 Okay

Marjorie

Liked: Staff & service
The staff was very welcoming Ms Cassandra. Only the smoking guest was a problem for me. The bed was comfortable as well
Stayed 2 nights in Nov 2023
Response from Management on Dec 2, 2023
Thank you for staying with us. We are glad to see that you enjoyed your stay with us, and we are sorry to hear of a guest that was smoking. We are a non smoking hotel, and we will be sure to better enforce this policy with our guests. We hope to see you again.

2/10 Terrible

Clarence

Disliked: Staff & service, property conditions & facilities
This place is loud and ppl arguing and slamming doors all night!!! I wouldn’t recommend this place to my enemies
Stayed 2 nights in Nov 2023
Response from Management on Dec 2, 2023
We apologize that we did not meet your expectations during your stay with us. We are sorry to hear that fellow guests may not have been courteous about their noise levels. We hope we may have another change to provide you with a better stay in the future.

10/10 Excellent

Shereena

Stayed 1 night in Nov 2023
Response from Manager on Jan 31, 2024
Thank you for staying with us

6/10 Okay

Brenda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mice
Needs maintenance. Mice in room. Bed not very good. Slamming doors overnight.
Stayed 3 nights in Nov 2023
Response from Management on Dec 2, 2023
We apologize that we did not meet your expectations during your stay with us. We hope we may have another change to provide you with a better stay in the future.

2/10 Terrible

Tabitha

Disliked: Staff & service, property conditions & facilities, room comfort
I will never stay there again from the check - in to the check-in
Stayed 1 night in Nov 2023
Response from Management on Dec 2, 2023
We apologize that we did not meet your expectations during your stay with us. If you have not already spoken with the manager in the hotel about your visit, we encourage to reach out and communicate your stay with him, so he can have the opportunity to address your concerns. We hope we may have another change to provide you with a better stay in the future.

6/10 Okay

Hydacin

Travelled with group
Disliked: Staff & service
No one was at the front desk ever
Stayed 1 night in Nov 2023
Response from Management on Dec 2, 2023
Good evening Hydacin. We are sorry to hear that your stay did not meet you expectations. The front desk team is often handling many tasks and occasionally may not be at the front desk. We are sorry to hear this occurred during your stay with us .

6/10 Okay

Shaelynn

Liked: Cleanliness, staff & service
N/a
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Shaelynn,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Dec 2, 2023
We apologize that we did not meet your expectations during your stay with us. If you have not already spoken with the manager in the hotel about your visit, we encourage to reach out and communicate your stay with him, so he can have the opportunity to address your concerns. We hope we may have another change to provide you with a better stay in the future.

8/10 Good

Matthew

Travelled with family
Liked: Staff & service
My room has no running hot water and the bath tub doesn't drain out properly.
Stayed 1 night in Nov 2023
Response from Management on Nov 7, 2023
Thanks for the review. We have reported the issue to our maintenance engineer and it is being addressed. We are so sorry that this occurred.

10/10 Excellent

Nakita

Stayed 1 night in Oct 2023
Response from Management on Dec 2, 2023
Thank you for staying with us. We are glad to see that you enjoyed your stay with us. We hope to see you again.

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on Nov 7, 2023
We apologize Amber that we did not meet your expectations. If you have not done so already, please let the General Manager know if there is something that occurred that did not meet expectations. We hope we can earn another chance to provide you with a better stay in the future.

8/10 Good

Brittany

Stayed 7 nights in Oct 2023
Response from Management on Oct 27, 2023
Thank you for staying with us, and we are glad to see that you had a pleasant stay. We hope to see you again!

10/10 Excellent

Anita

Travelled with family
Almost Perfect
I would have given a 5 star but the hallway smelled very badly. Thank God room didn't. Carpet is probably holding odors.
Stayed 1 night in Sep 2023
Response from Management on Oct 16, 2023
Thank you for sharing a review of the hotel. We appreciate your business.

2/10 Terrible

Mai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Management on Oct 16, 2023
We are sorry to learn that you recent stay did not meet your expectations. Please contact our manager at the property if there is something the manager can help you with from your recent visit. Thank you.

2/10 Terrible

Michael

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk checking us in was very rude. I advised him after getting our room that the ceiling had black mold, he told us to come sit in the lobby and wait until he found a new room and started a casual chat with someone. I advised that they should have seen the black mold and not rent the room. His response was some people dont mind sleeping in a room with mold. I want to file a case with the health department. We should just be reimbursed for this stay.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Michael,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Kelli

Stayed 5 nights in Sep 2023
Response from Management on Oct 16, 2023
We are sorry to learn that you recent stay did not meet your expectations. Please contact our manager at the property if there is something the manager can help you with from your recent visit. Thank you.

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Room was decent, bed was very comfortable. Hallways weren’t very clean but no big deal. Great value for the money and staff is awesome !!
Stayed 2 nights in Sep 2023
Response from Management on Oct 16, 2023
Thank you for sharing a review of the hotel. We appreciate your business.

4/10 Poor

Julia, Catonsville

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for 4 nights... On the 3rd morning I asked front desk for towels... my room had not been serviced since I was there. Front desk told me they didn't have any towels and that was housekeeping. I had no idea where housekeeping was or how to get in touch with them. He should have offered that information. I walked away and did not stay for the last night of which I paid for. Will not be using this facility again.
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Julia,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

john

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good stay. Average spot
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Alexandra

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam S. on Sep 15, 2023
Thank you for staying with us and your feedback

10/10 Excellent

Jaime

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and safe
Stayed 1 night in Sep 2023
Response from Sam S. on Sep 15, 2023
Thank you for your stay and Feedback

2/10 Terrible

Cristina, Beverly

Stayed 1 night in Aug 2023
Response from Management on Oct 16, 2023
We are sorry to learn that you recent stay did not meet your expectations. Please contact our manager at the property if there is something the manager can help you with from your recent visit. Thank you.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
The property is safe and clean. We enjoy our stay
Stayed 2 nights in Sep 2023
Response from Management on Sep 11, 2023
Thank you very much Francis for this kind review. We will share your comments with the Housekeeping and hotel staff. Have a great day and we hope to see you again.

6/10 Okay

Janellie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Dominican young lady was kind and do her best to give us a good accommodation. The building is old, and has smelly rugs but was clean and our room was in good conditions. Worth the low price.
Stayed 1 night in Sep 2023
Response from Management on Sep 11, 2023
Thank you Janelle for staying with us. We are in process of making improvements to the hotel. We hope you stay with us again.

8/10 Good

Dexter

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to food and shopping. But a pool would be nice 😁😁
Stayed 7 nights in Aug 2023
Response from Nancy Y. on Sep 7, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Adeniyi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 22, 2023
Hi Adeniyi,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Tahjae

it was ok.
Stayed 1 night in Jul 2023
Response from Nancy Y. on Aug 17, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

MONIQUE

Stayed 1 night in Aug 2023
Response from Management on Sep 11, 2023
Thanks Monique for staying with us. We hope to see you again in our hotel. Take care.