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Reviews of Hyatt Place Baltimore Inner Harbor

3.5 out of 5
Hyatt Place Baltimore Inner Harbor
511 S Central Ave, Baltimore, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 728 out of 1443 reviews" "
Rating 8 - Good. 361 out of 1443 reviews" "
Rating 6 - Okay. 161 out of 1443 reviews" "
Rating 4 - Poor. 101 out of 1443 reviews" "
Rating 2 - Terrible. 92 out of 1443 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in May 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, helpful staff.
Stayed 3 nights in May 2024

10/10 Excellent

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Roman, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Seshasai

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

zhouxuan

Liked: Cleanliness, staff & service, property conditions & facilities
value stay
Stayed 2 nights in Mar 2024
Response from Charlotte on May 24, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

2/10 Terrible

Darcy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk does not take security seriously. I had an intruder try to enter my room at 2am; luckily the doorstop was activated. Inexplicable how someone else could have been given a key to my room, and when I called front desk to complain and ask for security to investigate further (after the intruder had run away as I was yelling to draw attention), I was told “you’ll be fine”. Completely unacceptable. I won’t stay here ever again.
Stayed 3 nights in May 2024
Response from Charlotte on May 24, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.

4/10 Poor

Carlos

Travelled with family
Disliked: Property conditions & facilities
There is no room service and either a restaurant. It looks abandoned.
Stayed 2 nights in May 2024
Response from Charlotte on May 24, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the property. So many restaurants, shopping and things to see and so close to hotel. Staff was friendly, helpful and great.
Stayed 5 nights in May 2024
Response from Charlotte on May 24, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

6/10 Okay

Seth

Liked: Staff & service
Staff was great
Stayed 2 nights in May 2024
Response from Charlotte on May 18, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.

10/10 Excellent

Charity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Charlotte on May 18, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

6/10 Okay

Rashida

Travelled with family
Liked: Property conditions & facilities
The service was kind of slow the front desk took a minute to bring what we needed and the fire department had to be called do to the smell of gas
Stayed 2 nights in May 2024
Response from Charlotte on May 18, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Charlotte on May 18, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time staying here and would stay again in the future.
Stayed 1 night in May 2024
Response from Charlotte on May 24, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

8/10 Good

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Charlotte on May 18, 2024
Thank you for reviewing your experience at the Hyatt Place Baltimore Inner Harbor. The team and I truly appreciate your feedback and will use it to continue to improve our service levels.

10/10 Excellent

Shiron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free breakfast and how warm and welcoming the staff members were!
Stayed 5 nights in May 2024
Response from Charlotte on May 18, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

6/10 Okay

Brittany

Travelled with partner
Liked: Cleanliness
Our stay at the hyatt was good beside the miscommunication with the front desk about how we called earlier that week for an early check in and they said that would be no problem but when we arrived on Friday they said there was no rooms available yet. Additionally I wasnt inform that my card would be charged for insurance reason usually most hotels I have stay with in the past just keep the card on file until check out and then will charge me for any fees. There was definitely a lack of communication from the staff but beside that the room was nice and clean, the breakfast was okat
Stayed 2 nights in May 2024
Response from Charlotte on May 11, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were incredibly friendly and our entire stay went smooth thanks to their help. The room was nicely organized and clean when we arrived and we had no issues at all. The pool was also very clean and the gym too.
Stayed 2 nights in Apr 2024
Response from Charlotte on May 10, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown area for walking and dining.
Stayed 2 nights in Apr 2024
Response from Charlotte on May 10, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Charlotte on May 10, 2024
Thank you for reviewing your experience at the Hyatt Place Baltimore Inner Harbor. The team and I truly appreciate your feedback and will use it to continue to improve our service levels.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service
A
Stayed 2 nights in Apr 2024
Response from Charlotte on May 3, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charlotte on May 3, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Apr 2024
Response from Charlotte on May 3, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

6/10 Okay

Rosmery, Brooklyn

Stayed 2 nights in Apr 2024
Response from Charlotte on May 3, 2024
Thank you for reviewing your experience at the Hyatt Place Baltimore Inner Harbor. The team and I truly appreciate your feedback and will use it to continue to improve our service levels.

10/10 Excellent

roger

Stayed 4 nights in Apr 2024
Response from Charlotte on May 18, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

John, New Berlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff checking us in very helpful. Got in early and held our bags until check in. Checked in at 2:20 and that helped us get to our night time event on time. Clean rooms
Stayed 2 nights in Apr 2024
Response from Charlotte on May 3, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Apr 2024
Response from Charlotte on Apr 27, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Cherli

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you
Stayed 1 night in Apr 2024
Response from Charlotte on Apr 27, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location, location, location is everything, & this property delivers! My view of the downtown sky line was really nice... Especially at night! The property is located in the inner harbor area of downtown Baltimore, & is surrounded by things to do: Shopping, dining, night life, & the beautiful harbor. In addition the staff is top notch: Ralph, Charlotte, Tyesha, & Jordan were all friendly, knowledgeable, & professional... All willing to go the extra mile for their guests - Awesome staff!! Cons: My bed sheets / pillow cases were stained; although immediately replaced by house cleaning once notified. The telephone in my room did not work, or wasn't charged... Whichever it is, it never seemed to work.. Yes the front desk was notified, however for some odd reason the issue was never resolved. Lastly... There are no microwaves in the room. The only microwave is located downstairs in the common dining area (where breakfast is served)... Talk about inconvenient!! I would rate this hotel 3.5-4.0 stars at best... There's certainly room for improvement as a property located in the downtown, charging downtown rates!
Stayed 3 nights in Apr 2024
Response from Charlotte on Apr 27, 2024
Thank you for reviewing your experience at the Hyatt Place Baltimore Inner Harbor. The team and I truly appreciate your feedback and will use it to continue to improve our service levels.

2/10 Terrible

Colleen

Stayed 3 nights in Apr 2024
Response from Charlotte on May 18, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff who went above and beyond to help patrons on a skeleton staff. Clean facilities. Walking distance to inner harbor. Unable to provide early checkin, but held our luggage.
Stayed 1 night in Apr 2024
Response from Charlotte on Apr 27, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Tyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back!
Stayed 1 night in Apr 2024
Response from Charlotte on Apr 27, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
People were kind. They encourage you to valet park - but you can park for 1/2 price around the corner.
Stayed 1 night in Apr 2024
Response from Charlotte on Apr 18, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor.I am so glad that you enjoyed your stay and I look forward to your next visit.

8/10 Good

James

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Charlotte on Apr 18, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor.I am so glad that you enjoyed your stay and I look forward to your next visit.

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, the hotel was just what we needed. Thank you.
Stayed 3 nights in Apr 2024
Response from Charlotte on Apr 13, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Charlotte on Apr 13, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Alicia, Chesapeake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite.
Stayed 3 nights in Apr 2024
Response from Charlotte on Apr 13, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Charlotte on May 3, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

6/10 Okay

Julie, Mequon

Disliked: Cleanliness, staff & service, amenities
The staff seemed lazy, at check in, they did not tell me about the breakfast, did not give me wifi password and gave me a room with 2 beds instead of 1
Stayed 3 nights in Apr 2024
Response from Charlotte on Apr 10, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location. Walking distance to the National Aquarium and Fells Point.
Stayed 1 night in Apr 2024
Response from Charlotte on Apr 10, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor.I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and very accommodating!
Stayed 2 nights in Apr 2024
Response from Charlotte on Apr 10, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor.I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Laurellee

Stayed 1 night in Apr 2024
Response from Charlotte on May 3, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

AHSAN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice Hotel in downtown Baltimore- very pleasant experience- will stay again!
Stayed 3 nights in Mar 2024
Response from Charlotte on Apr 10, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor.I am so glad that you enjoyed your stay and I look forward to your next visit.

8/10 Good

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a long trip room wasn’t ready went to sit and have a drink they had no vodka ??? Really
Stayed 1 night in Apr 2024
Response from Charlotte on Apr 10, 2024
Thank you for reviewing your experience at the Hyatt Place Baltimore Inner Harbor.The team and I truly appreciate your feedback and will use it to continue to improve our service levels.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the hotel was clean
Stayed 3 nights in Mar 2024
Response from Charlotte on Apr 10, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor.I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Charlotte on Apr 5, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 3 nights in Mar 2024
Response from Charlotte on Apr 5, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice visit
Stayed 3 nights in Mar 2024
Response from Charlotte on Apr 2, 2024
Thank you for reviewing your recent stay at the Hyatt Place Baltimore Inner Harbor. I am so glad that you enjoyed your stay and I look forward to your next visit.

6/10 Okay

Auwilda Mason

Liked: Cleanliness, property conditions & facilities
For the 3 ratings, it was due to our room only being serviced one day out of the 5 we were there. We reserved 2 queens and there were none left when we checked in. Told would millionsbe ava
Stayed 5 nights in Mar 2024
Response from Charlotte on Apr 5, 2024
Thank you for reviewing your experience at the Hyatt Place Baltimore Inner Harbor. The team and I truly appreciate your feedback and will use it to continue to improve our service levels.

4/10 Poor

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service
Our fridge was not cleaned as there were still food left from previous guests. When I told the staff at check out, the staff didn’t saw I or say anything except a very light “oh I’m sorry”. Disappointing.
Stayed 1 night in Mar 2024
Response from Charlotte on Apr 2, 2024
Thank you for taking the time to review your stay in Baltimore. I am very sorry to hear that your stay did not meet your expectations. This is not the typical experience at our property, or any Hyatt for that matter.