Lobby

Reviews of Best Western Plus Hotel & Conference Center

2.5 out of 5
Best Western Plus Hotel & Conference Center
5625 O'Donnell Street, Baltimore, MD

Reviews

7.6

Good

Rating 10 - Excellent. 382 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 93 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maxwell

Liked: Cleanliness
Eggs
Stayed 2 nights in May 2024

8/10 Good

Ronda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
The property itself was surprisingly very clean. Unfortunately my car sideswiped in the parking lot and none of the staff were helpful.
Stayed 1 night in May 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here before so it was familiar and consistent with my expectations. However, for a non-Baltimorean it is not the easiest place to find, GPS or not.
Stayed 1 night in May 2024
Response from Iryna Galushko Executive Assistant on May 23, 2024
Dear Ms. Melissa,Thank you for taking the time to share your feedback with us. We're pleased to hear that your stay was consistent with your expectations and that you found familiarity in our services.We understand that finding our location can be challenging for those not familiar with Baltimore. We are currently working on improving our signage and providing more detailed directions on our website to help future guests navigate more easily.Your feedback is valuable to us as we strive to enhance the overall guest experience. Thank you for your continued loyalty, and we look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Beyonce

Travelled with family
Liked: Amenities
George was great both the night we was there such great service and great manners had such a great time here for my first trip with out my parents
Stayed 2 nights in May 2024
Response from Iryna Galushko, Executive Assistant on May 20, 2024
Dear Ms. Beyonce,Thank you for your wonderful feedback!We're delighted to hear that George provided you with excellent service and made your stay enjoyable. It’s great to know that he contributed to making your first trip without your parents a memorable one. We'll be sure to pass along your kind words to him.We hope to welcome you back for another fantastic stay soon.Best regards,

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Iryna Galushko, Executive Assistant on May 20, 2024
Dear Ms. Patrice,Thank you for taking the time to rate your recent stay with us. We’re glad to see you had a positive experience overall, earning us a 4 out of 5!We always strive to provide the best service and accommodations for our guests. We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Iryna Galushko, Executive Assistant on May 8, 2024
Dear Ms. Priyanka,Thank you for taking the time to leave a review! We appreciate your feedback and hope you had a pleasant stay with us. If there are any specific areas you feel we could improve upon or if you have suggestions for future visits, please feel free to share them. We look forward to welcoming you back in the future!

8/10 Good

Roxanne, brockport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security was in the parking lot at night. only problem was lack of handicap parking due to motorcycle club gathering
Stayed 2 nights in May 2024
Response from Iryna Galushko, Executive Assistant on May 6, 2024
Dear Ms. Roxanne,Thank you for sharing your feedback with us. We're glad to hear that our security presence was noticed and that you felt safe during your stay. However, we apologize for any inconvenience caused by the limited handicap parking during the motorcycle club gathering. We'll review this situation to ensure better accessibility for all our guests in the future.We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.Best regards,

10/10 Excellent

Grigoriy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Apr 2024
Response from Iryna Galushko, Executive Assistant on May 6, 2024
Dear Mr. Grigoriy,Thank you for your feedback regarding our hotel's location. We're glad you found it convenient for your needs during your stay. We strive to offer a strategic and accessible location for all our guests, and we're pleased to know it met your expectations.We look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our son so we continued to stay at this hotel.
Stayed 3 nights in Apr 2024
Response from Iryna Galushko, Executive Assistant on May 3, 2024
Dear Mr. Franklin,Thank you for taking the time to leave us a review.We are delighted to hear about your positive experience during your stay with us. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us.We look forward to welcoming you back for another great experience in the future.Best regards,

10/10 Excellent

Tmain

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is awesome.
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on Apr 29, 2024
Dear Mr. TrainWe are thrilled to hear that you had an awesome experience with our staff!Your positive feedback about our team is greatly appreciated. We take pride in providing excellent service to our guests, and it's always rewarding to hear that we've succeeded in making your stay enjoyable.We value your feedback and look forward to welcoming you back soon.Best regards,

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on Apr 17, 2024
Dear Ms. Marian,Thank you very much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us.We appreciate your support and look forward to welcoming you back soon for another great experience!Best regards,

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for couples
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on Apr 15, 2024
Dear Mr. Edward,Thank you for your kind words and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you found our hotel to be a good choice for couples.Creating a welcoming and comfortable environment for all our guests, including couples, is something we strive for. We are pleased that you enjoyed your stay with us and that we could contribute to a pleasant experience.We always value input from our guests to improve our services.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,

4/10 Poor

David

Travelled with family, Travelled with pets
Disliked: Cleanliness
Best Western was not the cleanest hotel !! My wife and i were very unhappy when there was a 25.00 charge for my dog while thereis nothing on there website about a fee for an dog
Stayed 1 night in Apr 2024
Response from Iryna Galushko, Executive Assistant on Apr 15, 2024
Dear Mr. David,Thank you for taking the time to share your feedback regarding your recent stay with us at Best Western. We sincerely apologize for any dissatisfaction you experienced during your visit.We understand the importance of cleanliness and maintaining high standards throughout our hotel, and we regret that we did not meet your expectations in this regard. Rest assured, we are taking immediate steps to address and rectify any cleanliness issues to ensure a more pleasant stay for our guests in the future.Regarding the pet fee, we apologize for any confusion or inconvenience caused. We strive to provide transparent information to our guests, and we regret if there was any oversight in communicating our pet policy and associated fees. Your feedback highlights an area where we can improve our communication and clarity.We appreciate your feedback as it helps us identify areas for improvement. Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back and provide you with a more positive experience that reflects our commitment to guest satisfaction.Best regards,

8/10 Good

Lisa

Stayed 2 nights in Apr 2024
Response from Iryna Galushko, Executive Assistant on May 3, 2024
Dear Ms. Lisa,Thank you for taking the time to rate your recent stay with us.We appreciate your positive rating and are glad that you had a good experience overall. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Brendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to Dundalk and Central to different places we wanted to go to.The Food was excellent Breakfast and Dinner. I would recommend The Best Western Hotel Conference Center for anyone that comes to visit for a long or short term. Thanks!
Stayed 5 nights in Apr 2024
Response from Iryna Galushko, Executive Assistant on Apr 15, 2024
Dear Mr. Brendon,Thank you so much for your wonderful feedback regarding your recent stay at The Best Western Hotel Conference Center. We are thrilled to hear that our location near Dundalk and central accessibility to various places meet your needs perfectly.We are equally delighted that you enjoyed our excellent food offerings for both breakfast and dinner. Your recommendation means a lot to us, and we appreciate your kind words.Whether it's a long-term or short-term visit, providing a comfortable and enjoyable experience for our guests is our top priority. We are pleased to hear that we met your expectations during your stay.Thank you once again for choosing to stay with us and for recommending us to others. We can't wait to welcome you back for another fantastic stay in the future!Best regards,

10/10 Excellent

Tyrone

Liked: Cleanliness
Convenient
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Apr 8, 2024
Dear Mr. Tyrone,Thank you for taking the time to share your feedback with us.We are glad to hear that you found our hotel convenient during your stay. Your satisfaction is important to us, and we appreciate your positive comments.We look forward to welcoming you back for another pleasant stay in the future.

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Apr 1, 2024
Dear Mr. Marvin,Thank you for taking the time to leave us a review and for giving us a positive rating of 4 out of 5. Your feedback is invaluable to us as we continually strive to provide exceptional experiences for all our guests.We're glad to hear that your overall experience was satisfactory. Your feedback helps us identify areas where we excel and areas where we can improve, ensuring that we maintain the high standards of service and comfort that we aim to deliver.If there are any specific aspects of your stay that you believe could be enhanced to earn a perfect score next time, please feel free to share your thoughts with us. Your input is essential in helping us tailor our services to better meet your needs and preferences.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for an even more enjoyable experience in the future.Warm regards,

10/10 Excellent

Donetta Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect
Stayed 3 nights in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 26, 2024
Dear Ms. Marie,Thank you for your wonderful feedback!We're thrilled to hear that you found your room to be perfect during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and it's delightful to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another perfect stay in the future!Warm regards,

10/10 Excellent

Lashell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to an event at the hotel. As a solo traveller, I felt safe. Check in was quick and friendly.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Lashell,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt safe and comfortable during the event at our hotel, especially as a solo traveler.Ensuring the safety and well-being of all our guests is a top priority for us, and we're thrilled that you found our hotel to be a secure environment. We're also pleased to hear that your check-in experience was quick and that our staff provided friendly service.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

LaRita

Travelled with partner
Stayed one night after the comedy show, quiet place, helpful front desk staff
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Larita,Thank you for choosing to stay with us after attending the comedy show. We're thrilled to hear that you found our hotel to be a quiet place and that our front desk staff were helpful during your stay.Ensuring a peaceful environment and providing exceptional service are top priorities for us, and we're delighted that we were able to meet your expectations in these regards.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 Excellent

Brya

10/10
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Brya,Thank you for taking the time to leave us a perfect score of 5 out of 5! We greatly appreciate your positive rating and are thrilled to hear that you had a great experience during your recent stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bath tub was leaking thus noisy. I reported it to the front desk but was under the impression that it,had been reported before but not fixed.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Mr. John,I want to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us due to the leaking bathtub. Your comfort and satisfaction are of the utmost importance to us, and it is disappointing to hear that we fell short of meeting your expectations in this regard.I deeply regret any disturbance caused by the noise resulting from the leaking bathtub. It is certainly not the experience we aim to provide to our valued guests. Please rest assured that your feedback was taken seriously, and we have since addressed the issue to prevent any future occurrences.I understand your concern about the impression that this issue may not have been adequately addressed in the past. Please know that we take maintenance matters seriously and strive to promptly resolve any issues reported to us. Your feedback highlights areas where we can improve, and I assure you that we will take steps to ensure better communication and resolution of such concerns in the future.We sincerely appreciate you bringing this matter to our attention, as it allows us the opportunity to improve our service and facilities for all our guests. Your satisfaction is our priority, and we are committed to making your future stays with us seamless and enjoyable.Once again, please accept our apologies for any inconvenience caused. We value your feedback and hope to welcome you back for a more pleasant experience in the future.Warm regards,

6/10 Okay

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
I am grateful that they allowed me to end my stay early, but I am still waiting on a new receipt. I need this receipt for insurance purposes, but nobody seems to want to help.
Stayed 14 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Mar 13, 2024
Dear Micheal,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you've experienced in obtaining a new receipt for your early checkout.Firstly, we appreciate your understanding and cooperation in accommodating your early departure. Your satisfaction is our priority, and we're glad we could assist with your change in plans.However, it's disheartening to learn that you've encountered difficulties in obtaining a new receipt for insurance purposes. Please accept our sincerest apologies for any inconvenience or frustration this has caused you.Rest assured, we take your concern seriously, and our team is actively working to address this issue promptly. I have personally forwarded your request to our front office department, emphasizing the urgency of the matter. They will ensure that a new receipt is generated and sent to you at the earliest convenience.Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction.Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.Warm regards,

10/10 Excellent

JENNIFER, ROANOKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 12, 2024
Dear Ms. Jennifer,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had such a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are grateful for your acknowledgment.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive thoughts. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Haley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The room was plenty big for 4 of us. The kids loved the pool.
Stayed 2 nights in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 11, 2024
Dear Ms. Haley,Thank you so much for taking the time to leave us a stellar 5 out of 5 review! We are thrilled to hear that you had a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your stay enjoyable.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to the opportunity to welcome you back in the future for another exceptional stay.Warm regards,

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, well kept, and friendly staff.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 7, 2024
Dear Ms. Virginia,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our establishment clean, well-kept, and our staff friendly. Your kind words are truly appreciated and motivate us to continue providing excellent service.We look forward to welcoming you back for another delightful experience in the future. If you have any further comments or suggestions, feel free to share.Thank you again for choosing Best Western Plus Hotel & Conference Center.Best regards,

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2024

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great breakfast and very clean rooms.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 4, 2024
Dear Mr. Miguel,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found the room to your liking. It's wonderful to know that you also appreciated our breakfast offerings and the cleanliness of our rooms.Your feedback is valuable to us, and we hope to welcome you back for another great experience in the future. Best Regards,

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 5, 2024
Dear Mr. Thomas,We wanted to extend our heartfelt gratitude for taking the time to leave a review following your recent stay with us.We're thrilled to see that you rated your experience with us a 4 out of 5. Your positive feedback is greatly appreciated and serves as a testament to our ongoing commitment to providing exceptional service.We value your input and are always eager to learn how we can make our guests' experiences even better.Once again, thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and clean
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 4, 2024
Dear Ms. Tina,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to provide top-notch service, and it's always rewarding to know that our efforts have made a positive impact on our guests.We look forward to welcoming you back on your next visit!Best Regards,

10/10 Excellent

Chante, Largo

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Chante,Thank you very much for your recent stay with us and for taking the time to leave such a glowing review! We are thrilled to hear that your experience at Best Western Plus Hotel & Conference Center met and even exceeded your expectations, earning us a perfect score of 5 out of 5.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon!Warm regards,

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 4, 2024
Dear Ms. Vanessa,Thank you for taking the time to share your wonderful 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team is dedicated to providing top-notch service, and we are delighted to know that their efforts contributed to making your stay enjoyable. Your positive feedback serves as a great encouragement to all of us.If there's anything specific that stood out to you or any suggestions you have for us to enhance our services further, please don't hesitate to let us know.We appreciate your choosing Best Western Plus Hotel & Conference Center, and we look forward to welcoming you back for another exceptional stay.Best Regards,

6/10 Okay

Alan

Not bad, not good, just MEH..
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Mar 1, 2024
Dear Mr. Alan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty, and we're sorry to hear that your experience was less than stellar.Your input is valuable to us, and we hope to have the opportunity to better meet your expectations in the future.Best regards,

10/10 Excellent

Mia

Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Mar 21, 2024
Dear Ms. Mia,Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a 5-star experience during your stay with us. Your score means a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all of our guests, and we're delighted that we succeeded in making your stay enjoyable. We look forward to welcoming you back on your next visit. Thank you again for choosing us!Warm regards,

10/10 Excellent

Evan

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 29, 2024
Dear Mr. Evan,Thank you so much for taking the time to share your fantastic 5-star review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us.It's wonderful to know that our staff left a positive impression on you, and we are delighted that you found the service, amenities, and overall stay to be perfect.We truly appreciate your feedback and the opportunity to have been a part of your positive travel experience.If your travels bring you back to Baltimore, we would be honored to host you again. Please do not hesitate to reach out if there is anything we can assist you with.Thank you once again for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back in the future.Best regards,

6/10 Okay

Dragisa

Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 29, 2024
Dear Ms. Dragisa,Thank you for taking the time to share your rating of your recent stay at our hotel. We appreciate your feedback.We see that you rated your experience as a 3 out of 5, and while we're glad to have had you as our guest, we would love to know more about your stay. Your insights are valuable to us in our ongoing efforts to enhance our services.If there are specific aspects or details you'd like to share, please feel free to provide additional comments. We want to ensure that every guest has a positive experience, and your input will help us in achieving that goal.Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.Best regards,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 29, 2024
Dear Customer,Thank you for taking the time to provide us with your feedback following your recent stay. We appreciate your valuable input, and we're pleased to hear that your overall experience was positive.We always strive to provide a comfortable and enjoyable stay for our guests, and your comments help us to identify areas where we can continue to improve. We value your patronage and look forward to the opportunity of hosting you again in the future. Thank you once again for choosing Best Western Plus Hotel & Conference Center, and we hope to welcome you back soon.

8/10 Good

Lucy

Very kind staff
Stayed 6 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 20, 2024
Dear Ms. Lucy,Thank you so much for taking the time to share your positive feedback. We're delighted to hear that you found our staff to be very kind.Providing excellent service with a warm and welcoming attitude is our top priority, and your kind words motivate us to continue delivering exceptional experiences for our guests.We look forward to the pleasure of welcoming you back.Warm regards,

10/10 Excellent

Lawrence, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 19, 2024
Dear Mr. Lawrence,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had a positive experience during your stay.Your feedback is incredibly valuable to us, and we appreciate your kind words. It motivates our team to continue delivering excellent service and ensures that we are meeting the expectations of our guests.We hope to have the pleasure of welcoming you back for another outstanding stay. Thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to serving you again in the future.Best regards,

8/10 Good

Vernon

Travelled with family
Liked: Amenities
Overall good place to stay
Stayed 3 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 16, 2024
Dear Mr. Vernon,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be an overall good place to stay. Your positive experience is our utmost priority, and we're delighted that you enjoyed your time with us.Your input is valuable as we continuously strive to provide excellent service.We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,

8/10 Good

Charles

Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 12, 2024
Dear Mr. Charles,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your 4 out of 5 review.Your insights are important to us, and we value your input.We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Best regards,

10/10 Excellent

Marie-Eve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like it a lot of parking
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Ms. Marie-Eve,Thank you for sharing your wonderful 5 out of 5 review! We're delighted to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support, and we look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the room smelled like cigarettes.
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Mr. Samuel, Thank you for sharing your feedback and giving us a 4 out of 5 rating. We're delighted that you had a positive experience during your stay. Your insights are valuable, and we look forward to the opportunity of hosting you again in the future.Best regards,

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Ms. Sandra,Thank you so much for your outstanding 10 out of 10 review ! We're thrilled to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay.Best regards,

10/10 Excellent

Markita

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Ms. Markita,Thank you for taking the time to leave us a fantastic 5 out of 5 review! We're thrilled to hear that you had an excellent experience during your stay. We appreciate your positive feedback, and we hope to welcome you back for another wonderful stay in the future.Best regards,

6/10 Okay

Lateea

It was decent, good breakfast
Stayed 2 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 6, 2024
Dear Ms. Lateea,Thank you for sharing your feedback with us. We're glad to hear that you found your stay decent, and we appreciate your positive remarks about our breakfast. Your comments are valuable, and we hope to have the opportunity to enhance your experience even further during your next visit. Best regards,

8/10 Good

Elizabet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 5, 2024
Dear Ms. Elizabet,Thank you for taking the time to share your feedback and awarding us a 4 out of 5. We appreciate your insights, and we'll use your comments to continually enhance our services. We look forward to the opportunity to welcome you back for an even better experience.Best regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 5, 2024
Dear Mr. David,Thank you for awarding us a perfect 10 out of 10! We're thrilled to hear that your experience was exceptional. Your feedback means a lot to us, and we look forward to welcoming you back for another outstanding stay.Best regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, heated pool, provided breakfast and bar are what we need in a hotel. All were great and the bartender, Angel, made the trip entertaining
Stayed 2 nights in Jan 2024
Response from Iryna Galushko, Executive Assistant on Feb 5, 2024
Dear Mr. David,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our hotel met your needs with free parking, a heated pool, complimentary breakfast, and a bar. It's fantastic to know that Angel, our bartender, added an entertaining touch to your trip. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Best regards,