Lobby

Reviews of Best Western Plus Hotel & Conference Center

2.5 out of 5
Best Western Plus Hotel & Conference Center
5625 O'Donnell Street, Baltimore, MD

Reviews

7.6

Good

Rating 10 - Excellent. 377 out of 1011 reviews" "
Rating 8 - Good. 283 out of 1011 reviews" "
Rating 6 - Okay. 168 out of 1011 reviews" "
Rating 4 - Poor. 94 out of 1011 reviews" "
Rating 2 - Terrible. 89 out of 1011 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donetta Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect
Stayed 3 nights in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 26, 2024
Dear Ms. Marie,Thank you for your wonderful feedback!We're thrilled to hear that you found your room to be perfect during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and it's delightful to know that we succeeded in meeting your expectations.We look forward to welcoming you back for another perfect stay in the future!Warm regards,

10/10 Excellent

Lashell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to an event at the hotel. As a solo traveller, I felt safe. Check in was quick and friendly.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Lashell,Thank you for taking the time to share your experience with us. We're delighted to hear that you felt safe and comfortable during the event at our hotel, especially as a solo traveler.Ensuring the safety and well-being of all our guests is a top priority for us, and we're thrilled that you found our hotel to be a secure environment. We're also pleased to hear that your check-in experience was quick and that our staff provided friendly service.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another positive experience in the future.Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

LaRita

Travelled with partner
Stayed one night after the comedy show, quiet place, helpful front desk staff
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Larita,Thank you for choosing to stay with us after attending the comedy show. We're thrilled to hear that you found our hotel to be a quiet place and that our front desk staff were helpful during your stay.Ensuring a peaceful environment and providing exceptional service are top priorities for us, and we're delighted that we were able to meet your expectations in these regards.We appreciate your positive feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,

10/10 Excellent

Brya

10/10
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Brya,Thank you for taking the time to leave us a perfect score of 5 out of 5! We greatly appreciate your positive rating and are thrilled to hear that you had a great experience during your recent stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Warm regards,

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bath tub was leaking thus noisy. I reported it to the front desk but was under the impression that it,had been reported before but not fixed.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Mr. John,I want to extend my sincerest apologies for the inconvenience you experienced during your recent stay with us due to the leaking bathtub. Your comfort and satisfaction are of the utmost importance to us, and it is disappointing to hear that we fell short of meeting your expectations in this regard.I deeply regret any disturbance caused by the noise resulting from the leaking bathtub. It is certainly not the experience we aim to provide to our valued guests. Please rest assured that your feedback was taken seriously, and we have since addressed the issue to prevent any future occurrences.I understand your concern about the impression that this issue may not have been adequately addressed in the past. Please know that we take maintenance matters seriously and strive to promptly resolve any issues reported to us. Your feedback highlights areas where we can improve, and I assure you that we will take steps to ensure better communication and resolution of such concerns in the future.We sincerely appreciate you bringing this matter to our attention, as it allows us the opportunity to improve our service and facilities for all our guests. Your satisfaction is our priority, and we are committed to making your future stays with us seamless and enjoyable.Once again, please accept our apologies for any inconvenience caused. We value your feedback and hope to welcome you back for a more pleasant experience in the future.Warm regards,

6/10 Okay

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
I am grateful that they allowed me to end my stay early, but I am still waiting on a new receipt. I need this receipt for insurance purposes, but nobody seems to want to help.
Stayed 14 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Mar 13, 2024
Dear Micheal,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you've experienced in obtaining a new receipt for your early checkout.Firstly, we appreciate your understanding and cooperation in accommodating your early departure. Your satisfaction is our priority, and we're glad we could assist with your change in plans.However, it's disheartening to learn that you've encountered difficulties in obtaining a new receipt for insurance purposes. Please accept our sincerest apologies for any inconvenience or frustration this has caused you.Rest assured, we take your concern seriously, and our team is actively working to address this issue promptly. I have personally forwarded your request to our front office department, emphasizing the urgency of the matter. They will ensure that a new receipt is generated and sent to you at the earliest convenience.Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your satisfaction.Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.Warm regards,

10/10 Excellent

JENNIFER, ROANOKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 12, 2024
Dear Ms. Jennifer,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had such a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we are grateful for your acknowledgment.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive thoughts. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Haley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The room was plenty big for 4 of us. The kids loved the pool.
Stayed 2 nights in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 11, 2024
Dear Ms. Haley,Thank you so much for taking the time to leave us a stellar 5 out of 5 review! We are thrilled to hear that you had a fantastic experience during your stay with us.Your positive feedback means the world to us, and we are delighted that we were able to meet. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts have made your stay enjoyable.Your insights are incredibly valuable as we strive to consistently provide outstanding experiences for our guests.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to the opportunity to welcome you back in the future for another exceptional stay.Warm regards,

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, well kept, and friendly staff.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 7, 2024
Dear Ms. Virginia,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our establishment clean, well-kept, and our staff friendly. Your kind words are truly appreciated and motivate us to continue providing excellent service.We look forward to welcoming you back for another delightful experience in the future. If you have any further comments or suggestions, feel free to share.Thank you again for choosing Best Western Plus Hotel & Conference Center.Best regards,

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great breakfast and very clean rooms.
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 4, 2024
Dear Mr. Miguel,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found the room to your liking. It's wonderful to know that you also appreciated our breakfast offerings and the cleanliness of our rooms.Your feedback is valuable to us, and we hope to welcome you back for another great experience in the future. Best Regards,

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 5, 2024
Dear Mr. Thomas,We wanted to extend our heartfelt gratitude for taking the time to leave a review following your recent stay with us.We're thrilled to see that you rated your experience with us a 4 out of 5. Your positive feedback is greatly appreciated and serves as a testament to our ongoing commitment to providing exceptional service.We value your input and are always eager to learn how we can make our guests' experiences even better.Once again, thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and clean
Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 4, 2024
Dear Ms. Tina,Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an excellent experience during your stay with us. Our team works hard to provide top-notch service, and it's always rewarding to know that our efforts have made a positive impact on our guests.We look forward to welcoming you back on your next visit!Best Regards,

10/10 Excellent

Chante, Largo

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 25, 2024
Dear Ms. Chante,Thank you very much for your recent stay with us and for taking the time to leave such a glowing review! We are thrilled to hear that your experience at Best Western Plus Hotel & Conference Center met and even exceeded your expectations, earning us a perfect score of 5 out of 5.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon!Warm regards,

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from Iryna Galushko, Executive Assistant on Mar 4, 2024
Dear Ms. Vanessa,Thank you for taking the time to share your wonderful 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team is dedicated to providing top-notch service, and we are delighted to know that their efforts contributed to making your stay enjoyable. Your positive feedback serves as a great encouragement to all of us.If there's anything specific that stood out to you or any suggestions you have for us to enhance our services further, please don't hesitate to let us know.We appreciate your choosing Best Western Plus Hotel & Conference Center, and we look forward to welcoming you back for another exceptional stay.Best Regards,

6/10 Okay

Alan

Not bad, not good, just MEH..
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Mar 1, 2024
Dear Mr. Alan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty, and we're sorry to hear that your experience was less than stellar.Your input is valuable to us, and we hope to have the opportunity to better meet your expectations in the future.Best regards,

10/10 Excellent

Mia

Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Mar 21, 2024
Dear Ms. Mia,Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a 5-star experience during your stay with us. Your score means a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all of our guests, and we're delighted that we succeeded in making your stay enjoyable. We look forward to welcoming you back on your next visit. Thank you again for choosing us!Warm regards,

10/10 Excellent

Evan

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 29, 2024
Dear Mr. Evan,Thank you so much for taking the time to share your fantastic 5-star review of your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience with us.It's wonderful to know that our staff left a positive impression on you, and we are delighted that you found the service, amenities, and overall stay to be perfect.We truly appreciate your feedback and the opportunity to have been a part of your positive travel experience.If your travels bring you back to Baltimore, we would be honored to host you again. Please do not hesitate to reach out if there is anything we can assist you with.Thank you once again for choosing Best Western Plus Hotel & Conference Center. We look forward to welcoming you back in the future.Best regards,

6/10 Okay

Dragisa

Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 29, 2024
Dear Ms. Dragisa,Thank you for taking the time to share your rating of your recent stay at our hotel. We appreciate your feedback.We see that you rated your experience as a 3 out of 5, and while we're glad to have had you as our guest, we would love to know more about your stay. Your insights are valuable to us in our ongoing efforts to enhance our services.If there are specific aspects or details you'd like to share, please feel free to provide additional comments. We want to ensure that every guest has a positive experience, and your input will help us in achieving that goal.Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.Best regards,

8/10 Good

Lucy

Very kind staff
Stayed 6 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 20, 2024
Dear Ms. Lucy,Thank you so much for taking the time to share your positive feedback. We're delighted to hear that you found our staff to be very kind.Providing excellent service with a warm and welcoming attitude is our top priority, and your kind words motivate us to continue delivering exceptional experiences for our guests.We look forward to the pleasure of welcoming you back.Warm regards,

10/10 Excellent

Lawrence, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 19, 2024
Dear Mr. Lawrence,Thank you so much for taking the time to leave us a 5 out of 5 review! We are thrilled to hear that you had a positive experience during your stay.Your feedback is incredibly valuable to us, and we appreciate your kind words. It motivates our team to continue delivering excellent service and ensures that we are meeting the expectations of our guests.We hope to have the pleasure of welcoming you back for another outstanding stay. Thank you for choosing Best Western Plus Hotel & Conference Center. We look forward to serving you again in the future.Best regards,

8/10 Good

Vernon

Travelled with family
Liked: Amenities
Overall good place to stay
Stayed 3 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 16, 2024
Dear Mr. Vernon,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel to be an overall good place to stay. Your positive experience is our utmost priority, and we're delighted that you enjoyed your time with us.Your input is valuable as we continuously strive to provide excellent service.We look forward to welcoming you back for another enjoyable stay in the future.Best Regards,

10/10 Excellent

Marie-Eve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like it a lot of parking
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Ms. Marie-Eve,Thank you for sharing your wonderful 5 out of 5 review! We're delighted to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us. We appreciate your support, and we look forward to welcoming you back for another excellent stay in the future.Best regards,

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the room smelled like cigarettes.
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Mr. Samuel, Thank you for sharing your feedback and giving us a 4 out of 5 rating. We're delighted that you had a positive experience during your stay. Your insights are valuable, and we look forward to the opportunity of hosting you again in the future.Best regards,

10/10 Excellent

Markita

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Ms. Markita,Thank you for taking the time to leave us a fantastic 5 out of 5 review! We're thrilled to hear that you had an excellent experience during your stay. We appreciate your positive feedback, and we hope to welcome you back for another wonderful stay in the future.Best regards,

6/10 Okay

Lateea

It was decent, good breakfast
Stayed 2 nights in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 6, 2024
Dear Ms. Lateea,Thank you for sharing your feedback with us. We're glad to hear that you found your stay decent, and we appreciate your positive remarks about our breakfast. Your comments are valuable, and we hope to have the opportunity to enhance your experience even further during your next visit. Best regards,

8/10 Good

Elizabet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Iryna Galushko, Executive Assistant on Feb 5, 2024
Dear Ms. Elizabet,Thank you for taking the time to share your feedback and awarding us a 4 out of 5. We appreciate your insights, and we'll use your comments to continually enhance our services. We look forward to the opportunity to welcome you back for an even better experience.Best regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking, heated pool, provided breakfast and bar are what we need in a hotel. All were great and the bartender, Angel, made the trip entertaining
Stayed 2 nights in Jan 2024
Response from Iryna Galushko, Executive Assistant on Feb 5, 2024
Dear Mr. David,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our hotel met your needs with free parking, a heated pool, complimentary breakfast, and a bar. It's fantastic to know that Angel, our bartender, added an entertaining touch to your trip. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Best regards,

6/10 Okay

Steve

The TV in the room didn't work
Stayed 2 nights in Jan 2024
Response from Iryna Galushko, Executive Assistant on Jan 30, 2024
Dear Mr. Steve,Thank you for bringing the issue with the TV in your room to our attention. We apologize for any inconvenience this may have caused during your stay.Our team is committed to providing a comfortable and enjoyable experience for our guests, and we regret that we fell short in this instance. Please be assured that we are looking into the matter promptly to resolve the TV issue and ensure that it does not recur.Your satisfaction is our priority, and we appreciate your understanding.We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.Warm regards,

10/10 Excellent

Fortunata

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Really nice place close to the city
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on Jan 29, 2024
Dear Mr. Fortunata,Thank you for your kind words! We're delighted to hear that you found our place enjoyable, especially its proximity to the city. We strive to provide a positive experience for our guests, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back on your next visit.Warm regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made me feel right home away from home. I truly appreciated that. Thank you all so so much.
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on Jan 19, 2024
Dear Mr. Robert,Thank you so much for taking the time to share your kind words about your recent stay with us. We're thrilled to hear that our staff made you feel right at home away from home. Providing a welcoming and comfortable experience for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable.We greatly value your appreciation and thank you for acknowledging the efforts of our team. Your positive feedback serves as motivation for all of us to continue delivering exceptional service.We hope to have the pleasure of hosting you again in the future.Once again, thank you for choosing us, and we look forward to welcoming you back.Warm regards,

8/10 Good

Chadonne

Stayed 2 nights in Jan 2024
Response from Iryna Galushko, Executive Assistant on Jan 19, 2024
Dear Ms. Chadonne,Thank you for taking the time to share your feedback and for giving us a rating of 4 out of 5. We truly appreciate your input as it helps us understand how we can better meet the expectations of our valued guests.We're pleased to hear that your overall experience was positive. However, if there were specific areas where we could improve and earn that extra star in your review, we would love to know more. Your insights are invaluable in our continuous efforts to enhance the quality of our services.We're committed to making every guest's stay as enjoyable as possible, and your feedback is instrumental in that process.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back for an even more exceptional experience.Best regards,

6/10 Okay

Mark

Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on Jan 17, 2024
Dear Mr. Mark,Thank you for sharing your feedback with us. We appreciate you taking the time to provide your thoughts on your recent stay.We noticed your rating of 3 out of 5, and we would love to learn more about your experience to better understand how we can improve. Your satisfaction is important to us, and your insights are invaluable in helping us enhance our services.If there are specific areas or aspects of your stay that you'd like to highlight or discuss further, please feel free to reach out. We are committed to delivering a great experience for our guests, and your feedback is instrumental in achieving that goal.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

4/10 Poor

Ashley

Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on Jan 17, 2024
Dear Ms. Ashley,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations, and we appreciate your honesty.We take guest feedback seriously, and we would love the opportunity to understand more about the specific issues you encountered to address and improve upon them. Your satisfaction is our priority, and we're committed to making necessary improvements based on your input.If you'd be willing to provide more details about your stay, we would greatly appreciate it. Your insights are invaluable, and we hope to have the chance to exceed your expectations during any future visits.Thank you for your feedback, and we hope to welcome you back for a more positive experience.Best regards,

8/10 Good

Maria

Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Jan 30, 2024
Dear Ms. Maria,Thank you for taking the time to provide your feedback and rating. We appreciate your input and are pleased to see that your overall experience was positive with a rating of 4 out of 5.Your feedback helps us enhance our services and ensure we continue to meet and exceed our guests' expectations.We look forward to the opportunity to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Iryna Galushko, Executive Assistant on Jan 8, 2024
Dear Ms. Linda,Thank you for choosing to stay with us and for taking the time to leave a 5-star review! We're thrilled to hear about your positive experience during your stay.Your feedback means a lot to us and serves as great encouragement for our team. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

BRITT

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels in Baltimore.
Stayed 2 nights in Dec 2023
Response from Iryna Galushko, Executive Assistant on Jan 2, 2024
Dear Mr. Britt,Thank you for taking the time to rate your experience at Best Western Plus Hotel & Conference Center with a perfect 5 out of 5! Your positive rating means a lot to us.We greatly appreciate your support and hope to welcome you back for another fantastic stay. We're here to ensure your next stay is just as wonderful as this one.Once again, thank you for choosing us. We look forward to hosting you again soon!Best regards,

4/10 Poor

Chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Jan 2, 2024
Dear Mr. Chris,Thank you for sharing your recent experience at our establishment. Your feedback is invaluable, and we appreciate you taking the time to provide your insights.I'm sorry to hear that your stay fell short of your expectations, and I apologize for any inconvenience caused. Your review has been carefully reviewed, and we take your score seriously as we continuously strive to enhance our guest experience.We regret that your experience with us was not reflective of the high standards we aim to maintain. We hope to have the opportunity to regain your trust during a future visit. Thank you once again for your review. We value your patronage and hope to welcome you back for a more enjoyable stay that aligns with your expectations.Warm regards,

6/10 Okay

Sharon

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Jan 2, 2024
Dear Ms. Sharon,Thank you for taking the time to rate your experience with a score of 3 out of 5.Your feedback is valuable to us, and we take it seriously as we continuously strive to improve our services. If there are any specific aspects you believe we could focus on to enhance your experience, please don't hesitate to reach out and share your thoughts. Your insights help us in our ongoing efforts to provide exceptional stays for all our guests.We hope to have the opportunity to welcome you back and ensure a more enjoyable stay that aligns with your expectations.Thank you once again for your feedback and for choosing us.Best regards,

4/10 Poor

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool was not usable. Its heater was broken and freezing. The hot tub jets did not work. There was a roach in the pool room. I woke up with someone else’s hair wrapped around my wedding ring. Breakfast was cold and flavorless. Not many options for people who cannot have gluten. I was disappointed with this stay, especially when it is $140 a night with taxes.
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Jan 2, 2024
Dear Ms. Ashley,We want to extend our sincerest apologies for the disappointing experience you encountered during your recent stay with us. Your feedback is deeply concerning, and we want to assure you that this falls below our standards.We truly sorry for the inconvenience caused by the pool and hot tub issues. This is not the experience we aim to provide our guests, and we understand the impact it had on your stay. I've immediately alerted our maintenance team to address these concerns promptly.The mention of cleanliness issues in your room and the breakfast quality is alarming, and I completely understand your frustration. Your experience is not reflective of our usual standards of service and attention to detail. I've escalated this to our housekeeping and kitchen teams to ensure such oversights are rectified immediately.Additionally, I apologize for the limited gluten-free options during breakfast. Your disappointment is understandable, especially considering the rate you paid. We strive to offer value and exceptional experiences, and I'm truly sorry we fell short in meeting your expectations.Once again, We apologize for the shortcomings you faced during your stay. We appreciate your feedback and hope to have the chance to restore your confidence in us during a future visit.Warm regards,

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Jan 2, 2024
Dear Ms. Cherie,Thank you for taking the time to share your recent experience at Best Western Plus Hotel & Conference Center. Your feedback is invaluable to us, and we genuinely appreciate your insights.We're delighted to see that you had a positive overall experience during your stay. Your four-star review means a lot to us, and we're thrilled that you found aspects of your visit enjoyable.We're constantly striving to enhance our services, and your feedback aids us in identifying areas where we can improve. If there's anything specific you believe we could do better to ensure a five-star experience for your next visit, please feel free to share. Your input is instrumental in our commitment to providing exceptional stays for all our guests.Once again, thank you for choosing Best Western Plus Hotel & Conference Center, and we hope to welcome you back soon for an even better experience.Warm regards,

2/10 Terrible

Lou

Liked: Staff & service
I stayed at room 1107 on 12/14- 12/15. When I returned from dinner I found a bed bug on my bed. They moved me to another room but could not sleep thinking about what could crawl out during the night. Not Happy
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Dec 18, 2023
Dear Ms. Lou,I am deeply sorry to hear about the unfortunate experience you encountered during your stay in room 1107 on 12/14-12/15. Your comfort and well-being are of utmost importance to us, and it is disheartening to learn about the inconvenience caused by the presence of a bed bug in your room.Please accept our sincerest apologies for the distress this situation caused you. I can assure you that immediate measures have been taken to inspect and address this issue thoroughly to prevent any recurrence. Your feedback has been shared with our housekeeping and pest control teams for immediate action and rectification.I completely understand your concern and the unease it caused, despite being moved to another room. Your peace of mind is essential, and I assure you that we are taking all necessary steps to ensure the highest standards of cleanliness and guest comfort in our rooms.Once again, we apologize for the inconvenience caused, and we sincerely appreciate your understanding.

8/10 Good

Elizabeth

Very friendly
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Dec 15, 2023
Dear Ms. Elizabeth,Thank you for taking the time to share your feedback with us. We're thrilled to learn that our team's friendliness made a positive impact on your stay.Ensuring a welcoming and friendly atmosphere is a priority for us, and it's gratifying to know that our efforts resonated with you. Your appreciation motivates us to continue providing exceptional service to all our guests.We hope to have the pleasure of welcoming you back for another delightful stay.

10/10 Excellent

Sherry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We've stayed here before and always feel safe. The dining room server is very sweet and the food is good. The room is clean.
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Dec 14, 2023
Dear Ms. Sherry,Thank you for choosing to stay with us again and for your kind words about your experience. Ensuring our guests feel safe and comfortable during their stay is our top priority, and we're delighted to know we've consistently met your expectations in this regard.We're thrilled to hear that you found our dining room server delightful and enjoyed our food offerings. Providing a clean and enjoyable dining experience is essential to us.Moreover, your feedback about the cleanliness of your room is greatly appreciated. Our housekeeping team works diligently to maintain high standards of cleanliness and comfort for all our guests.We're grateful for your loyalty and look forward to welcoming you back on your next visit.

10/10 Excellent

Carla

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly
Stayed 3 nights in Dec 2023
Response from Iryna Galushko, Executive Assistant on Dec 14, 2023
Dear Ms. Carla,Thank you for taking the time to share your recent experience with us. We're thrilled to hear that our staff's friendliness positively impacted your stay.Our team takes great pride in delivering exceptional service and ensuring our guests feel welcomed and valued throughout their time with us. Your kind words serve as a motivating reminder that our efforts to provide a warm and friendly environment are appreciated.We hope to welcome you back soon for another wonderful experience.

6/10 Okay

Jillian

Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Jan 2, 2024
Dear Ms. Jillian Thank you for taking the time to share your feedback and for choosing to stay with us at Best Western Plus Hotel & Conference Center. We appreciate your honest review and the 3 out of 5 rating.Your feedback is valuable to us, and we are committed to continuously improving our services. If there are specific areas you think we can enhance to make your next stay more enjoyable, please feel free to share your insights. Your input helps us better understand our guests' needs and expectations.We hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you once again for your feedback and for being our guest.Best regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway for easy on and off. Close to our destination which was about 10 minutes away. Staff greeted us every time we walked through.Would stay again
Stayed 2 nights in Dec 2023
Response from Iryna Galushko, Executive Assistant on Dec 11, 2023
Dear Mr. John,Thank you for sharing your wonderful experience at Best Western Plus Hotel & Conference Center! We're thrilled that our convenient location near the highway and your destination made your stay even more enjoyable.It's delightful to hear that our team's warm greetings added to your overall experience. We take pride in providing a welcoming atmosphere for our guests.We can't wait to welcome you back for another fantastic stay. We're here to ensure your next stay is just as pleasant as this one.

10/10 Excellent

Swartie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Dec 2023
Response from Iryna Galushko, Executive Assistant on Dec 11, 2023
Dear Swartie,We wanted to express our gratitude for your recent review of Best Western Plus Hotel & Conference Center. Your support and feedback mean a lot to us.We're thrilled to hear that you had a pleasant stay with us, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

10/10 Excellent

Bradley

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Iryna Galushko, Executive Assistant on Dec 11, 2023
Dear Bradley,We're thrilled to receive your perfect rating of 10 out of 10! It was our pleasure to have you stay with us, and we're overjoyed that your experience exceeded your expectations.Your outstanding review means a lot to us. We continuously strive to provide exceptional service and unforgettable experiences for our guests, and your feedback reaffirms that we're on the right track.Thank you for choosing Best Western Plus Hotel & Conference Center. We can't wait to welcome you back for another fantastic stay!

8/10 Good

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a pool and spa. Also, refrigerator in the room. Our shower leaked and the bathroom floor was constantly wet so we had to put towels down on the floor. Free breakfast was awsome! Area was a bit sketchy. Parking was free on site so that was a plus.
Response from Iryna Galushko, Executive Assistant on Feb 8, 2024
Dear Ms. Betty,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the amenities, such as the pool, spa, and having a refrigerator in your room. We're also thrilled that you found the free breakfast awesome – it's great to know it was a highlight of your stay.We apologize for the inconvenience you experienced with the shower leakage. Your feedback is valuable, and we will address this issue promptly to ensure a more comfortable experience for our guests.We appreciate your positive note about the free on-site parking and are glad it was a plus for you. Thank you for choosing Best Western Plus Hotel & Conference Center. We hope to have the pleasure of welcoming you back for an even more enjoyable stay.Best regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, friendly staff, and nice rooms.
Response from Iryna Galushko, Executive Assistant on Feb 14, 2024
Dear Mr. Kim,Thank you for choosing Best Western Plus Hotel & Conference Center and for taking the time to share your positive experience with us! We are delighted to hear that your stay was a 5-star one, and we appreciate your kind words.It is our commitment to provide exceptional service and create memorable experiences for our guests, and we are thrilled to know that we succeeded in meeting your expectations. Your feedback encourages and motivates our team to continue delivering the highest standards of hospitality.Should your travels bring you back to Baltimore, we would be honored to host you again. Thank you for being our valued guest, and we look forward to welcoming you back in the future!Best Regards,