We originally booked for just myself and my husband then we rang and asked could we have a room as our two granddaughters would also be with us as we were going to Sovereign Hill, Winter Wonderland. We also rang the next day to confirm that our two granddaughters would be coming with us we were told an extra $24.
When we arrived we were advised by Jing that our room was a queen and 1 single we said that wasn’t good enough and she then found us a room with a queen and two singles, then told us an extra $54 to pay we said that she’d advised us previously that it was $24.
We went to our room,No. 16, only to discover that there was a very wet, in fact soaking, carpet outside the bathroom door to in front of one of the single beds, so a fairly biggish area. Back to reception we go and Jing then gave us room, no. 12, which had two queen beds.
After further discussion Jing said she would pay the extra $30 only for me to discover that $54 had been charged to my bank account, back to reception where we were given a $30 credit.
We did try to book elsewhere but as it was mid-afternoon places we checked had no vacancies
Surely the cleaners at the time of cleaning room 16 would have noticed the very wet carpet as we had done on entry into the room!