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Reviews of Bisma Sari Resort Ubud

3.5 out of 5
Bisma Sari Resort Ubud
Jalan Bisma No 77A, Ubud - Gianyar -, Bali, 77A, Ubud, Bali

Reviews

6.2
Rating 10 - Excellent. 8 out of 68 reviews" "
Rating 8 - Good. 20 out of 68 reviews" "
Rating 6 - Okay. 20 out of 68 reviews" "
Rating 4 - Poor. 14 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Thommy, Tokyo

Liked: Staff & service, property conditions & facilities, room comfort
Quiet Little Hotel on Increasingly Busy Jl. Bisma
This hotel was a nice find on Expedia for its prices and fine facilities and location. The pool is cute, the breakfasts are very good, and the staff is friendly. The TV could use a few more than 10 channels though and the bathroom needs an overhaul.
Stayed 9 nights in Aug 2017

4/10 Poor

eric

Disliked: Cleanliness, staff & service, property conditions & facilities
not clean room front office friendly lady never clean room before 15h00 pm tower missing most day some day forget clean the room all together come at 20h00 and room not done no toilet paper very bad service internet big issue daily
Stayed 8 nights in May 2017

4/10 Poor

RL, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Well located, 10 minute walk to Ubud Main Road.
I have never given a bad review, but despite the reasonable price and proximity to Ubud Main Road, the cleanliness and service left something to be desired. I had to ask for my bathroom to be cleaned and toilet paper to be provided when I arrived, the bedsheets were washed, but stained. There was no safe for valuables available in the room. I also knew I had to check out early (5am) to get my transport connection and was assured repeatedly that staff would be available at reception at this time. When I woke up I found my pre-arranged taxi had cancelled over night and no one was to be found at reception, so had to leave keys at the reception and took myself off on foot in search of car transport at a time when no one was around. I was fortunate to find someone who could help after walking with luggage for some time, but this stress could have been avoided if staff were available. The location is good, but not a 3-star resort.
Stayed 2 nights in May 2017

8/10 Good

Laura, Cairns, Australia

Liked: Staff & service, property conditions & facilities
Cheap Resort within Walking Distance from Shops.
This three-star resort was nicely presented down a lane way, just on the outskirts of the CBD of Ubud. I received a free upgrade to the best room they had as all the other rooms had been booked out. This room was very spacious. The bed was a four-poster bed with mosquito netting, which believe me you will need. The bed was comfortable. Air-conditioning worked well and there was a fridge in the room too, which was handy. In regards to the bathroom, very spacious, however could have been cleaner, as in the corners of the shower floor you could clearly see a grime and dirt build-up. Also, the shower curtain was covered in mould, but usable. Furthermore, there was a kitten who had decided to make my room it's sleeping place for the night, every night. It would sleep on top of a beam underneath the high thatched roof and it never ever came down the walls or on the floor, bed, etc. but still a little disconcerting. Management knew about this, but said they would have to get some sort of contractor to be able to access and remove the cat. The resort facilities were good though. The pool looked clean and was used regularly and there were sun lounges too. The restaurant here however was only open for breakfast, but there were good menu options. In regards to the staff, it was all run by young people, but they were very friendly. Sometimes though I would have to ask them twice to fulfil my request, but other than that everything was good. It felt very safe too, with security at night.

8/10 Good

mandy, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lap pool handy to shops
Dark rooms bautiful pool expensive menu lovely gardens lovely carved wooden doors close to local cafes in ubud free bus service nice staff not enough deck chairs around pool generally 4 star hotel very cheap comparex to others so i was happy

8/10 Good

allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel in Bisma St
Wanted 1night stay in Ubud and this hotel was perfect You do need transport ,,motorbike etc Will stay again for sure

10/10 Excellent

jjas, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relAxing place
We enjoyed our time here small grounds and the best staff

6/10 Okay

Rod

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consider this place with knowing what you get
Location is good. Rooms dirty and no maintenance. Wood borers leave a mess in the bath. Water pressure is restricted and difficult to shower. Hand basin had trickle of water. Room spacious and pool good. Lucky it was cheap. Staff were not busy.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap place to stay
Cheap place but I was just expecting something simple and clean. Smelly bedroom from moisture and bathroom canalisation, during wet season. No water pressure to the shower you have to remove the shower head to get good pressure. Old sheets perforate same for the towels. Friendly staff Good localization

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Update pictures
Not so clean Room in à bad Shape. Wall séparation so thin you live with neighbours!

6/10 Okay

Arun

Average hotel with friendly staff
Room is good for the amount we paid but the wifi is not so good when the room is provided far from the reception.

6/10 Okay

Helen, Santa Cruz, California

Liked: Cleanliness
Great location
Everything was adequate. Sometimes felt like there was really no one in charge. The staff were very young and seemed inexperienced. Very friendly but not completely on top of details.

4/10 Poor

Carl, Litchfield

Disliked: Staff & service, property conditions & facilities, room comfort
Shower was only half functional, toilet broke upon arrival, and most of the staff did not speak English. Bedding and pool were good, but I was overall very disappointed with my stay and was grateful that it was only for 2 nights.

10/10 Excellent

Suzanne, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
solo traveller
This hotel is down to earth, excellent value for money, clean with really comfortable bed. Lovely pool with all rooms having pool view. Within walking distance from main Ubud centre. Excellent customer service from friendly staff at all times. I stayed as a solo traveller and felt very safe, secure and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff. The nwly renovated rooms were great. The unrenovated rooms a little disappointing.

8/10 Good

David, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in UBUD.
Pleasant stay / staff friendly and helpful / breakfast OK / pool not working until last day was the only negative / everything else was good.

4/10 Poor

Helen, Dublin

Disliked: Staff & service, property conditions & facilities
Disappointing
I stayed here for one night and I will not be going back. The hotel is down a dark unlit lane off the beaten track. We checked into a room but the front door was broken and the key got stuck in it and had to be moved room. I was waiting at reception for a good 29 minutes before anyone came to help me. We were then put in another room which there was no water. Couldn't even wash our hands. I tried to take a shower and couldn't because there was no water and the bath sounded like it was breaking everytime I stepped in it. It was a nightmare.

6/10 Okay

Amanda, SZ

Liked: Cleanliness, staff & service, room comfort
The hotel was really nice and the location was great. The Wifi was spotty, which caused issues for me because even on holiday I have to work.

4/10 Poor

thagolfman, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First glance room clean-Later BIG COACHROACH
The location was quiet and not bad. Staff was great. The room looked nice at first but then after being in the room for about an hour a HUGE coachroach ran across the floor. We asked the staff to come take a look and they did but already the coach roach disappeared. Later in the night we were woke up again buy the MONSTER coachroach and then had to leave the light on to sleep. I WOULD NOT RECOMEND THE VILLA ROOM IF YOU HAVE ANY BUG ISSUES. WAS DISAPPOINTED

8/10 Good

Harold, Metairie, Louisiana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seven days in Ubud
First, I commend the people who work at the Bisma Sari for their courtesy, their friendliness, and their willingness to assist a first-time traveler. Secondly,the place itself was a small garden inside, the room I had was neat, uncluttered and cleaned every day. Thirdly, the location is close enough to the main shopping and cultural events to walk, being mindful of cars and motorcycles, but far enough to feel almost rural. There are working rice paddies next door and the ducks will trump an alarm clock at dawn. I had breakfast every day; the choices of fare were simple-I would recommend a choice with the pineapple "pancake"(bears more resemblance to a crepe) with chocolate sauce. My overall experience of Ubud was educational and I will long remember a friendly people. Crossing a street was a daily adventure.

8/10 Good

Roberta, Denver, CO

Liked: Cleanliness, staff & service, room comfort
Great hotel and fantastic location
We really enjoyed our stay at Bisma Sari. Location is fantastic, we were able to walk around to shops and restaurants very easily. Staff is so nice and helpful and will go out of their way to help. Room is cute and big, but the bathrooms are not all that great. Could use some updates but it really didn't bother us. I would definitely recommend this hotel.

6/10 Okay

nancy

Disliked: Cleanliness, property conditions & facilities
Liked the location. Room was not very clean bathroom was in poor condition lots of hairs down plug blocking drainage cracked window glass bath was extremely dirty tables and tableware of dining area very dirty.

8/10 Good

Verified traveller

Liked: Staff & service
A decent choice for the money
Really like the location next to quiet rice fields yet close enough to walk to everything. Pool could be cleaner. Our end room on terrace level was a bit musty. Overall okay.

6/10 Okay

Mir, Sydney

Disliked: Cleanliness, property conditions & facilities
Basic Accomadation Conveniently Located in Ubud
The resort was good, it had a pool, air conditioning and basic amenities. The staff were friendly. It was in a great location, very close walk to the main road in Ubud and local rice fields, markets, boutiques and restaurants and Yoga studios. Unfortunately it was not very clean, the pool was cloudy but swimmable. The bathroom in my room was very dirty, the toilet did not look like it had ever been cleaned and I wore thongs in the shower as the there was mould and grime all over the floor. The pillows smelled and the quilt had no cover on it. The pool did not get alot of sun as it was surrounded by trees which would not be ideal if you're looking to sunbake. There was also music played rather loudly from the reception area from early in the morning to late at night.

8/10 Good

Isabella

Liked: Property conditions & facilities, room comfort

8/10 Good

Roderick v.

Liked: Cleanliness, staff & service, room comfort
ok for us
verry good stay at the hotel, evreting on walking distens.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, wifi average; Value: Bargain; Service: Professional; Cleanliness: Spotless;

10/10 Excellent

desert rat

Liked: Cleanliness, staff & service, room comfort
Good place to rest not to mush humbug
The only thing missing was a fridge for medication.

6/10 Okay

g and h

Disliked: Cleanliness, room comfort
Reasonable hotel for the price
Found this hotel online the night before arriving in Ubud. Handy location and the smallish room had good amenities. The pool is also quite nice for the price. Staff are all young and friendly. However our bathroom was not very clean. Hair was in the shower drain, we had to ask for towels everyday and the staff had an odd way of making the bed. The sheet is placed on top of the blanket so we needed to remake it before going to bed. The breakfast is ok but nothing special. Still, a reasonable hotel if you don't want to spend another 20 dollars or so on something where greater effort is put into the details. The bathroom did get cleaned upon second request by the way.

10/10 Excellent

Lisa, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Bargain; Service: Outstanding; Cleanliness: Pleasant;

8/10 Good

Rachel, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cute, value for money hotel
Very pretty small hotel, on a quiet street with a couple nice resturants and the main streets only 5 mins walk away. Only downside was the bed sheets were still a little dirty and the shower was either boiling hot or freezing cold, but otherwise good value for money

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
sorry
Not a good experience, hotel is not well maintained. I do not recommend.

8/10 Good

Bali lover, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and cosy hotel away from the main drag
I enjoyed this small hotel. Not in the heart of Ubud but only about 5-10 mins walk. Thought I would be disappointed with this but ended up enjoying every much being away from the main streets. Very friendly and helpful staff, would stay again. The only thing wrong was that the bathroom sink did not drain, as I stayed only 3 nights I didn't worry about it, but I am sure staff would have fixed if I had alerted them to the fact.

6/10 Okay

Keith, California

Liked: Cleanliness
Disliked: Property conditions & facilities
Room Needing Maintenance
Overall, the place was ok. There were a number of issues, however. The toilet leaked on the floor. There was no shower curtain - water from the shower got everywhere in the bath including toilet, floor, etc. Lamp had no light bulb in it. Free breakfast was unexceptional western style food with very limited choices. We had to repeatedly ask them to stock toilet paper in the room. The "guide" was very pushy about selling his tours. On the positive side - The setting at the front was nice, with swimming pool and comfortable outdoor (under shelter) eating. The front desk staff was very friendly and helpful. It was set in a very quiet part of Ubud, away from the crowds.

4/10 Poor

Heather, North America

Disliked: Staff & service
Not recommended - pushy management!
We enjoyed the scenery and quiet location of the Bisma Sari. Nothing wrong with the place itself. The pool was nice to cool off in. However, I became much less impressed when the manager tried to push tours on us. Maybe this is the norm for Bali, but you get hassled enough on the street; your hotel ought to be a safe place! He was quite friendly at first until we turned him down. The next day when we left for another homestay I asked for a taxi and he immediately assumed that he would take us. I told him that he was charging far too much for a 5 min drive and he proceeded to tell us in an angry tone that we are lucky to have him take time to drive us in his boss' car (whereas on previous day, he was willing to drive us everywhere for a fee!). The management wanted us to recommend the Bisma Sari, but I would NOT recommend on account of poor service and pushy management. Only if a last resort and you can get it cheap!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dianne, Perth, WA

Disliked: Property conditions & facilities
a quiet retreat
A quiet retreat with a lovely pool. Ideal for a short break. There is a very steep flight of stairs to the upper rooms, but when you get there its a lovely view over the pool and the rice fields. The breakfast was basic but good. Nearby shops and restaurants were all very good.

6/10 Okay

David, Malta

Liked: Cleanliness, room comfort
Nice small hotel
This is a new hotel and it's half way through bisma street; keep walking and you get to monkey forest. It is set among some rice fields although the area is being built. Nice small hotel; room was clean. Breakfast is basic and could be a bit better. The staff is helpful and I'm sure with more experience it will get better.

10/10 Excellent

yann

Liked: Property conditions & facilities, room comfort
rapport/qualité/prix= correcte!!
Alors éffectivement j'avais lu des commentaires sur la négligence du ménage...ceci dit si vous demandez tous les jours j'insiste bien sur le "tous les jours" vous aurez une chambre propre...sans aller regarder dans les coins!!! Mais ce problème est malheureusement récurent en Asie du sud!!! Par contre niveau confort du matelas: excellent avec un lit king size, les sanitaires avez été refaient récemment, une clim qui fonctionnait très bien et, la wifi au top dans la chambre...à noter car c'est assez peu fréquent en Asie...et tout cela pour moins de 10 euros la nuit, rapport qualité prix imbatable!! En prime une piscine pour vous détendre en arrivant le soir.Seul point négatif pour moi la restauration: cher et peu d'intérêt pour Ubud où généralement on mange très bien. Pour conclure je vous le conseil si vous avez un petit budget, mais réservez par site et moi j'y suis aller avant la haute saison (mai 2017)...bon séjour!!!
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bien choisir sa chambre.
L'hôtel est bien situé, rue tranquille qui mène à une grande artère. Personnel courtois mais ma chambre laissait à désirer. Les draps étaient tres propres mais les oreillers sentaient mauvais. Jai dû dormir sur ma serviette. Par contre à la fin de mon séjour j'ai visité une autre chambre superbe qui donne également sur la piscine. Dans ces endroits, regardez d'abord la salle de bain.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bra hotell
Bra hotell, nära till det mesta.

8/10 Good

Kyungchae, seoul

Liked: Staff & service, property conditions & facilities, room comfort
조용하고, 직원들이 친절함
비스마 길에 위치해서 아주 조용합니다. 바로 옆에 블랙펄이라는 논전망의 저렴한 맛집이 있고요, 2-3분 거리에 Komaneka at Bisma와 비스마 에잇이라는 특급 호텔이 있어서 석양을 보며 한잔을 하거나 파인 다이닝이 가능합니다. 비스마 길위에는 마사지집, 인기 좋은 화덕피자집 등이 있어서 편리합니다. 비스마 사리 호텔은 가성비 좋은 호텔이고요. 아침식사도 풍성합니다. 하지만, 세심한 깔끔은 아닌 점이 아쉬워요.
호텔 입구
딜럭스룸, 킹사이즈베드와 싱글베드
웰컴드링크

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inhabitable
Desagradable

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inhabitable
Me dijeron un habitaciónice en ruina de humedad y olor, me cambiaron a otra a petición propia y me cobraron un suplemento injusto, jamás volveremos a ese hotela!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fabio, Verona

Disliked: Cleanliness, property conditions & facilities, room comfort
Posizione interessante..
Stanza abbastanza semplice, quando siamo arrivati il bagno era visibilmente non pulito. Per avere le pulizie quotidiane bisogna fare espressa richiesta in reception ogni giorno. Colazione con poca scelta, ma non male. Struttura situata in una zona interessante, a dieci minuti a piedi dalla via principale ma leggermente fuori dal casino e dal traffico (comunque molto battuta alla mattina da taxi che vi possono accompagnare dove volete). Nella via sono presenti molti altri hotel e diversi ristoranti e locali dove poter mangiare, oltre ad una cabina bancomat e ad una market. Personale abbastanza gentile, risponde alle richieste disponibile a fare una telefonata o chiamare il dottore in caso di necessità. Nel complesso discreto.

2/10 Terrible

Benedicte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Værelset var virkelig ringe. Døren sluttede ikke tæt, så der var mange dyr på værelset. Vi havde ikke sæbe på badeværelset og døren til badeværelset sluttede heller ikke tæt. Personalet havde glemt at vi havde booket 2 værelser og vi sov 3 på det ene værelse den første nat. Dagen efter kom de og fortalte at værelset var klar. Udendørsområdet var smukt.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Einfach nur dreckig und zu alt
Das Hotel ist etwas abgelegen. Nachts, wenn man zum Hotel zu Fuß läuft, wird man von Straßenhunden angebellt. Personal war immer Hilfsbereit, aber hatten leider kein Verständnis von Sauberkeit und den dementsprechenden Erwartungen

2/10 Terrible

Flo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr ungepflegtes Hotel in dunkler Seitengasse
Bedauerlicherweise zeigen die Bilder auf diesem Portal nicht den wahren Zustand des Hotels, geschweige denn unseres Zimmers. Trotz des günstigen Preises und des Landes war das Hotel keinesfalls genügend. Das Zimmer roch sehr modrig und war ungepflegt und ungeputzt. Von Spinnweben in sämtlichen Ecken über Schimmel an den Wänden und Eidechsenkot bis hin zu einem wackeligen Klodeckel und kaputten Badfenster. Hinzu kommt ein Pool, der so unklar war, dass man nicht mal den Boden erkennen konnte. Außerdem war die Dusche in katastrophalem Zustand, so dass duschen beinahe unmöglich war. Natürlich muss erwähnt werden, dass wir das letzte Zimmer des Komplexes erhielten, dennoch muss ich als Gast eine gewisse Sauberkeit erwarten können. Auch das Personal war wenig hilfreich und unfreundlich und zeigte sich letztlich nicht bereit, am Zustand des Zimmers nach unserer Beschwerde etwas zu ändern. Insgesamt hinterließ der Aufenthalt im Bisma Sari Resort mehr als nur einen faden Nachgeschmack. Die Krone des Hotellogos kam uns abschließend wie Hohn vor.