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Reviews of Sheraton Baku Airport

5 out of 5
Sheraton Baku Airport
Heydar Aliyev Intl Airport, Baku

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 88 reviews" "
Rating 8 - Good. 28 out of 88 reviews" "
Rating 6 - Okay. 6 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 1 out of 88 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for one night before or after flights
One night stay before an early morning departure. Nice property, lives up to the expectation of a Sheraton property. Good food choices, clean comfortable rooms, helpful staff. Not near downtown Baku, so for an extended stay I would recommend going closer to town.
Stayed 1 night in Dec 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to about 100 countries and have never stayed in any hotel any better than this one especially when considering the cost Also, One of their tour guys did an excellent job In fact this is the first time I have ever commented on my stay at a hotel. Great job guys
Stayed 1 night in Oct 2019
Response from Narmin Sultanli on Nov 28, 2019
Dear Guest, Thank you very much for taking time and evaluating our survey regarding your stay in the Sheraton Baku Airport Hotel! It is huge pleasure for us to see that you loved the service that we have provided for you. Your feedback will be shared with team members and with the higher management. We will be at your service whenever your travel plans will bring you back to our property! Best Regards, Narmin Sultanli Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Rasul Jamalov on Sep 30, 2019
Dear Guest, Thank you very much for sharing your experience during your recent stay at Sheraton Baku! We are always curious about opinion of the guest related to services and facilities! Our associates will always remain at your entire disposal, whenever your travel plans will bring you back to our property! Looking forward to the pleasure of welcoming you back amongst us all at our community! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Albeshri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a quiet place and friendly staff I like everything
Stayed 1 night in Aug 2019
Response from Rasul Jamalov on Aug 7, 2019
Dear Albeshri, Thank you very much for sharing your feedback in regards to your recent stay at Sheraton Baku! We are delighted to hear that you had a pretty nice stay at our hotel during your visit in Baku! Our associates will remain at your entire disposal, whenever your travel plans will bring you back to our hotel. We look forward to the pleasure of welcoming you back amongst us all! Best Regards, Rasul Jamalov Front Office Manager

4/10 Poor

Rashid

Disliked: Staff & service, property conditions & facilities, room comfort
Old and dated
Dated and in need of a renovation
Stayed 1 night in Jun 2019
Response from Rasul Jamalov on Jun 18, 2019
Dear Guest, Thank you very much for sharing your feedback in regards to your recent stay at Sheraton Baku! We apologize for all the inconveniences you had to experience during your recent visit. All your concerns are taken into consideration and will be followed up accordingly, as we plan to make renovation works in rooms. I hope that remains an isolated case in our business relationship and our associates will always remain at your entire disposal, whenever your travel plans bring you back to our property! Looking forward to the pleasure of welcoming you back amongst us all at Sheraton Baku! Best Regards, Rasul Jamalov Front Office Manager

8/10 Good

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to airport
The hotel was great. Staff was very friendly and helpful. Shuttle to the airport (across parking lot) was free and quick. Our two biggest problems were that room service was unable to accept our credit card requiring us to pay cash and we were unable to adjust the temperature in the room which was too hot for our taste.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Shuttle service first class from the airport and very welcome after a delayed flight.
Stayed 1 night in Apr 2019
Response from Rasul Jamalov on Apr 25, 2019
Dear Guest, Thank you very much for sharing sharing your feedback in regards to your recent stay at Sheraton Baku! We are delighted to hear that you liked the services at our hotel and our associates will remain entirely at your disposal, whenever you decide to come back to our hotel again! Looking forward to the pleasure of welcoming you back amongst us all! Best Regards, Rasul Jamalov Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Rooms very nice and clean, friendly staff. Swimming pool and sauna area had poor hygiene.
Stayed 1 night in Feb 2019
Response from Leyla on Mar 5, 2019
Thank you for the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Rasul Jamalov on Jan 9, 2019
Dear Guest, Thank you very much for sharing your feedback in regards to your recent stay at Sheraton Baku! We are delighted to hear that you liked our hotel's facilities and services! We will be always more than happy to welcome you back amongst us all at our hotel! Looking forward to the pleasure of welcoming you back amongst us all at Sheraton Baku! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were great, the driver was never late, everything went well!
Stayed 1 night in Sep 2018
Response from Rasul Jamalov on Nov 2, 2018
Dear Guest, Thank you very much for your positive review left on official page of Expedia regarding your recent visit at Sheraton Baku Airport Hotel! We are delighted to hear that you had a great stay and our staff members will always remain entirely at your disposal,wheneve you decide to come back to our property! Looking forward to the pleasure of welcoming you back amongst us all at Sheraton Baku in close future again! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Rasul Jamalov on Nov 2, 2018
Dear Guest, Thank you very much for your positive feedback left on official page of Expedia regarding your recent visit at Sheraton Baku Airport Hotel! We are delighted to hear that you had a great stay and our associates will always remain entirely at your disposal,wheneve you decide to come back to our property! Looking forward to the pleasure of welcoming you back amongst us all at Sheraton Baku in close future again! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Rasul Jamalov on Oct 27, 2018
Dear Guest, Thank you very much for sharing your feedback in regards to your recent stay at Sheraton Baku! We are delighted to know that you had a great stay and our staff made positive impression on you! We will always be more than happy to welcome you back amongst us all at Sheraton Baku Airport Hotel, whenever your travel plans will bring you back to Baku! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Rasul Jamalov on Oct 27, 2018
Thank you very much for sharing your positive score regarding your recent stay at Sheraton Baku! We are delighted to know that you had a great stay and our staff made feel you like home! We will always be more than happy to welcome you back amongst us all at Sheraton Baku Airport Hotel, whenever your travel plans will bring you back to Baku! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Bulent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Rasul Jamalov on Oct 3, 2018
Dear Guest, Thank you very much for sharing your feedback in regards to your recent stay at Sheraton Baku! We are delighted to know that you liked out hotel's services and facilities! We will be more than happy to welcome you back amongst us all at our hotel, whenever your travel plans will bring you back to Baku! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
Basically at the airport, any closer and it would be in it. Staff were exemplary, property clean and comfortable, I plan on returning for my next visit to Baku.
Stayed 1 night in Sep 2018
Response from Rasul Jamalov on Oct 3, 2018
Dear Guest, Thank you very much for sharing your feedback regarding your recent stay at Sheraton Baku! We are delighted to hear that you had a great stay at our property! Our staff will always remain at your entire disposal, whenever you decide to come back to our hotel! Looking forward to the pleasure of welcoming you back amongst us all! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Taylor, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT airport hotel
I had a 5am departure out of Baku and this hotel was perfectly located for the early morning. Beautiful lobby, friendly staff, clean comfortable room, and fast free wifi -I couldn't ask for more! (Minor point, but if mobility is an issue, I'd note that the step into the shower was much higher than I'm used to.) I would definitely stay here again as a transit hotel for a super early/late arrival/ departure. The access to the airport couldn't be better, but expect 20 minutes drive to downtown. The best part was the shuttle driver was available on demand at a moment's notice.
Stayed 1 night in Aug 2018
Response from Rasul Jamalov on Aug 31, 2018
Dear Guest, Thank you very much for such a positive review left regarding your stay at Sheraton Baku! We are delighted to hear that you had a great stay and enjoyed the hotel's services! It is our pleasure to serve you here anytime you decide to come back to Baku! Looking forward to the pleasure of welcoming you back amongst us all at our hotel! Best Regards, Rasul Jamalov Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Rasul Jamalov on Aug 31, 2018
Dear Guest, Thank you very much for sharing your feedback regarding your stay at Sheraton Baku! We are so grateful for the score and looking forward to the pleasure of welcoming you back at our hotel in close future again! Best Regards, Rasul Jamalov Front Office Manager

8/10 Good

John, Mississauga Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
I was at the Formula 1 race in Baku. I stayed here because I thought that it would too noisy downtown. It was a great decision because the hotel is nice and quiet and has easy access to the Airport. The staff was quite helpful and the morning breakfast is very good.
Stayed 4 nights in Apr 2018
Response from Rasul Jamalov on May 7, 2018
Dear Guest, Thank you very much for taking time and sharing your feedback in regards to your recent stay at Sheraton Baku! We are delighted to hear that you liked the hotel and staff attitude to work, so we were able to meet you expectation! Our team will always be entirely at your disposal, whenever you travel plans will bring you back to Baku! Looking forward to the pleasure of welcoming you back amongst us all at our hotel! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight at Airport Hotel
We used the hotel to stay in before an early morning flight. The beds were outstanding, the service was outstanding. We did not eat any meals there as our schedule would not allow the time. The next time we would come to Baku, we would stay here again.
Response from Rasul Jamalov on May 3, 2018
Dear Guest, Thank you very much for sharing your fantastic review on Expedia in regards to your recent stay at Sheraton Baku! We are delighted to hear that you had a great stay and willing to stay at our hotel again! It's a real pleasure to realize that our guest enjoys the stay, as we work for your convenience here! Our team will always be glad to see you at our hotel and serve you with great pleasure! We will look forward to the pleasure of seeing again at our hotel, whenever your travel plans will bring you back to Baku! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & quiet hotel. Friendly staff
Comfortable and quiet hotel near the airport with a free shuttle service. Friendly and helpful staff. Great place to spend the first or last day of your stay in Azerbaijan, especially when you arrive or depart at a very early hour. Only ... I wished the swimming pool would be open during Novruz...
Response from Rasul Jamalov on Apr 23, 2018
Dear Guest, Thank you very much for sharing your positive review regarding your recent stay at Sheraton Baku Airport Hotel! We are delighted to know that you liked our hotel and all services that been provided to you during your stay! Our staff will always be more than happy to take care of your requests in order to make your stay comfortable, so you can feel like home! Once again, let me thank you for positive review and we will look forward to the pleasure of welcoming you back here amongst us all at Sheraton Baku! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, A++++!
This hotel is beautiful, comfortable and had extremely good food, both the breakfast buffet as well as the Beef Wellington in the dinner restaurant. The staff know English, and the free shuttle to and from the airport is a bonus. The rooms are nicely appointed and fairly large. It’s located about 3 minutes from the airport, so you just ask at the “i” information booth (upon arrival) for the Sheraton shuttle, and it’s there within 4 minutes. We couldn’t be happier with our stay.
Response from Rasul Jamalov on Apr 4, 2018
Dear Guest, Thank you very much for your fantastic feedback in regards to your recent stay at Sheraton Baku Airport Hotel! We are delighted to hear that you had a great stay with us and we could met your expectation in terms of service. It's our pleasure to provide you with best service and deliver all benefits! We will be more than happy to welcome you back amongst us all, whenever your business plans will bring you back to Baku! Looking forward to the pleasure of seeing you here again! Best Regards, Rasul Jamalov Front Office Manager

8/10 Good

Lily, New York City

Liked: Cleanliness, staff & service
Pro: Less than 10 minutes walk from airport to hotel, it also offer free airport shuttle. Dinner was tasty and price was reasonable, I spent less than $20 for my meal. Con: The property is very clean with nice lobby, but the rooms need update.
Stayed 1 night in Mar 2018
Response from Rasul Jamalov on Apr 4, 2018
Dear Guest, Thank you very much sharing your valued feedback in regards to your recent stay at Sheraton Baku! We are so curious to have your opinion about the service at our hotel and all your concerns are taken into consideation, so we might have the possibility to deliver even much better service to you! Your patronage to our hotel is highly appreciated! Looking forward to the pleasure of seeing you here at Sheraton Baku again in close future! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatt
Awesome hotel within the airport property
Stayed 6 nights in Feb 2018
Response from Rasul Jamalov on Feb 25, 2018
Dear Guest, Thank you very much for sharing your valued feedback in regards to your recent stay at Sheraton Baku Airport Hotel! We are delighted to hear that you had a great stay with us! Our team is always going to be at your entire disposal! It's a real pleasure for us to serve you at our property! Once again, thank you very much for sharing your review and we will always be more than happy to welcome you back amongst us all at our hotel! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Rahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay.
Great location next to the airport excellent service & comfort.love the free shuttle to & from the airport.
Stayed 1 night in Dec 2017
Response from Rasul Jamalov on Jan 18, 2018
Dear Rahman, Thank you very much for your feedback in regards to your recent stay at Sheraton Baku Airport Hotel! We would like to thank you for nice score and review left on Expedia's page about your visit in our hotel! We are delighted to hear that you had a great stay and we could met your expectation! Our team is always at your disposal and we will always be more than happy to welcome you back at our hotel! Looking forward to the pleasure of seeing again at our hotel! Best Regards, Rasul Jamalov Front Office Manager

6/10 Okay

Okami

Stayed 1 night in Jan 2018
Response from Rasul Jamalov on Jan 18, 2018
Dear Guest, Thank you very much for sharing your feedback in regards to your recent stay at Sheraton Baku! Your comments would be highly appreciated for future in order to understand your concerns, otherwise we cannot fathom what definitely we need to improve, as you just rated the hotel with no comments! Once again, i would like to thank you for everything and we we will be more than happy to welcome you back amongst us all at our hotel! Best Regards, Rasul Jamalov Front Office Manager

4/10 Poor

robert, baku

Liked: Room comfort
No breakfast in room price and no wifi in room price ...barman charged wrong price for bill on card and had to be refunded which takes 3/4 days.
Stayed 1 night in Sep 2017
Response from Rasul Jamalov on Sep 6, 2017
Dear Robert, Thank you very much for taking time and sharing your feedback in regards to your stay at Sheraton Baku Airport Hotel! On behalf of our team, I apologize for any inconveniences you had to experience during your stay with us! Concerning breakfast that was not included into room charge, i would notice that we have also rates that includes breakfast as well, but upon making you booking you have chosen rate that did not include the breakfast. Internet was also subject to charge, as you made a booking through third party channel. The thing related to double charge of your credit card will be taken into consideration and will be used as a training tool for future guest interactions. Once again, we apologize for all the trouble you have experienced during your stay with us. As they say, there is nothing to be done with the past, but we will be more than happy to welcome you back amongst us all at our hotel! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great airport hotel with a reasonable price
A clean, relatively new, hotel with an accommodating staff. The rooms are large, have lots of plugs configured in the European two pin round prong format (front desk has some adapters for foreigners but not many) and a large, comfortable bed. The rooms are appointed as per a standard Sheraton and the bathroom, while not large is big enough to fit most people. One disappointing issue was that an upgrade from a standard room to an executive room added only additional space between the bed and desk. No extra chairs or other benefits that I observed. The restaurants are decent, offering local and Western cuisine. Prices are very reasonable and the quality is acceptable, but not remarkable. The staff is efficient, friendly but not over bearing. Meals took a little longer than normal to be served, so do not plan for a quick bite to eat! The hotel is very close to the terminals and you can be picked up upon arrival by the hotel shuttle, even if you did not request it ahead of time. The hotel will drop you off at the terminal on your schedule, and not on a fixed departure time which is a bonus if you are running behind schedule. Wifi was free and the speed more than adequate for my needs during this two-night stay. This was my fourth stay at this hotel and I am happy to return given its location, the price paid, and services provided.
Stayed 1 night in Jul 2017
Dear Simon, Thank you very much for sharing your positive review on hotels.com regarding your stay at Sheraton Baku Airport Hotel! We are glad to hear that you had a great stay with us and service was on high level. In regards to minor stuff to be improved, we will take some measures to avoid them in future for sure! Our team is always happy to welcome you back here at our property! Once again, let me take this opportunity and thank you for being loyal guest to our hotel! We look forwards to the pleasure of seeing here again! Best Regards, Rasul Jamalov Front Office Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Excellent customer service and hospitality, Especially at the front desk. I look forward to staying there on future visits.
Stayed 4 nights in Jun 2017
Thank you very much. Waiting for your new stays at our property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to airport
very nice hotel. Beautiful clean and comfortable room, great checkin, very close to airport.

2/10 Terrible

Bader

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Very small room not have alot of thing long time to responce

10/10 Excellent

Victoria, Seattle, WA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very comfortable. I liked the wifi and television. I was not too impressed with the bathroom. The staff members were quick and friendly.

8/10 Good

Verified traveller

Liked: Staff & service
Hotel close to airport
I love the service of reception staff especially the manager who was accommodating for every requests i made and open to all my feedback and recommendations. He informed me that their spa is not owned by the hotel and he promised that he will talk to its manager regarding my bad experience - spa staff cant speak english and does not know the services and facilities offered. I also informed him that the first room i stayed was very dusty with beddings dirty and that i had to clean the room with the housekeeper. I was transferred to a much better room on my second night and he allowed me to have a late check out which i appreciated. The reception staff can speak better english and were very polite and helpful as compared to other staff like the housekeeping staff who does not even greet guests. Overall, my stay was good because of how the manager responded to my needs. But it can be imrpoged by providing better quality control of room cleanliness, training staff on hospitality and would be good to provide a free shuttle to the nearest metro (aside from the airport shuttle) for guests who wants to go to the city center as the airport is far. The location is very convenient for transit visitors as it is just next the airport.

10/10 Excellent

Anneli, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for catching an early flight
Very comfortable room and bed. Lovely pillows. Good wake up call and 5 minutes later another call to confirm that I had definitely woken up. The free transport to the airport at 4.30 am was excellent and fast and I did not need to feel stressed about catching my 6.30 am flight. In the previous evening the service was very slow in coffee shop and there was a very limited choice for a healthy and simple supper for a vegetarian. Otherwise I enjoyed my stay at the hotel.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
baku
2 night 2 business days, short effective

6/10 Okay

Graeme, UK

Liked: Staff & service
Close to airport.
Only stayed 6 hours before a flight. Hotel is modern bu they only had smokers rooms left so didn't really enjoy it. otherwise its a mart looking hotel in the right place for airport stop over.

10/10 Excellent

maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Steven, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Airport Hotel
Dated hotel, definitely not up to the us is high standards of a Sheraton hotel. Great for the airport, only 5 minute walk.

10/10 Excellent

GEORGII

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best airport hotel I've ever stayed in.
This place is beautiful. Amazing service and friendly staff. Breakfast buffet is one of best I've ever seen. Perfect place to stay if arriving to Baku on a late flight or if having an early flight in the morning. Airport is a 5-minute walk or a 1-minute taxi.

10/10 Excellent

Martin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel
Despite standing between the two runways at the airport this hotel is really quiet, the sound proofing in the rooms is excellent. Hotel itself is fine, but the location is not great if you are visiting central Baku. There is nothing around the hotel other than the airport itself.

10/10 Excellent

Philip, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel 5 min walk or 1 minute bus ride from airport
A tidy, clean and comfortable hotel just across the road from the airport. I checked in a 5am in the morning. Quick, efficent and friendly staff. I requested a later check out and got it pushed back until 2pm. The bedrooms are a good size and the bed very comfortable. A good sized and powerful shower. There is free wifi in the reception/foyer area which has been beautifully finished. (Was a building site on my last visit). A taxi into the centre of town was 20 manat which the hotel arranged for me. I stayed at the hotel the night before I flew out. The shuttle bus runs 24 hours and goes on request. I transferred across at 3.45am. Hotel sports bar serves good burgers and typical American fayre and decent larger. Was quite quiet when I was there. Try the Dim Sum!

8/10 Good

hassan, M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport
Good location. Free shuttle bus to city. F&B menu is extremely expensive.

10/10 Excellent

Fatima, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the airport
very conveniently located

10/10 Excellent

Lora, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wowed by an airport hotel
I was blown away by this airport hotel. This one is beautiful and has the most comfortable beds. I was allowed a late check-out. My flight arrived at 3 am for that night stay and they allowed me to check-out at 3pm the next day. Was greatly appreciated. The bed had a great selection of pillows too. It was quiet and right next to the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in the hotel for the second time - again pretty happy with it. Nice spa. very friendly and helpful staff. modern and comfortable hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - clean, comfortable room. Soundproof windows - its' right by the airport but I didn't hear any noise whatsoever. I didn't have time to check the spa center - but it was included in the room rate. By european standards it seems a bit overpriced (both room price and breakfast - was over 20 euros)- but doesn't seem off the mark for Baku. In sum, I will stay there again if I have an early flight.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good access to expo centre with complementary transport to and from.

10/10 Excellent

Graham, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
I had an issue with my wallet being misplaced and arranged for funds to be sent out via my partners card from the UK , absolutely no drama helpful and efficient staff Good shuttle service unto Bacu city