Panoramic Room, Lagoon View
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Reviews of Tropic Bacalar Hotel

3 out of 5
Tropic Bacalar Hotel
599 Costera, bacalar, Bacalar, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 92 reviews" "
Rating 8 - Good. 21 out of 92 reviews" "
Rating 6 - Okay. 9 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Miguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Left sunglasses behind and we contacted Tropic Bacalar, we sent a transfer of money to get them shipped to us to condo in Mexico and appears it was a scam as we never received them. The address we provided was the same address we put for Amazon and other purchases and they all arrive. Tropic Bacalar however used the excuse that the address is not complete which is not true. Disappointed we didn’t get glasses back and paid for the shipping.

10/10 Excellent

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bacalar in general is a MUST place to visit
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from balcony was great. exactly as shown on website. Room was basic but clean and comfortable. Continental breakfast was very good with a reasonable selection. There was a great restaurant about 2-3 minute walk from hotel on opposite side of street.
Stayed 3 nights in Jan 2024

8/10 Good

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super simple and clean, quiet too. Located n a good area of the lagoon for swimming, and directly across from bird island, making for a nice kayak trip. Only potful was very low water pressure. And chilly water…but that’s easy enough to get past, given the rest of the place is perfect!
Stayed 3 nights in Dec 2023

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
I’m not sure how many rooms there are at this property, but it seems a very boutique hotel. There were four rooms in my building. They gave me the Papaya room. If you’re looking for quiet, this is your place I love that this hotel offered kayak as well as paddle boards, they had a pontoon and a sailboat. There is a bar on property. Tons of seating area throughout and hammocks. My room had a hammock in front of a glass lighting door. *** the sliding door lock for the room it’s a bit to wrestle with, but I felt very safe. The rooms are very simplistic yet clean. I love that the property is right on the water. *** There is free parking. There’s also a very steep ramp that goes into a small parking area. But I prefer parking on the street. There’s a great restaurant four minutes drive time on the same street. Chiltepan Maricos has outdoor terrace sitting. You can get a partial view of the lagoon.
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 3 nights in Jun 2023

10/10 Excellent

Traver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
This small hotel right on the lagoon was my favorite hotel in Mexico. Originally, I was in a room without a view but the woman that runs the place moved me to a room with a beautiful view of the lagoon. The woman was so helpful and went out of her way for me, which I really appreciated. Would definitely stay again!
Stayed 5 nights in May 2023

10/10 Excellent

Perfecto Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
The 4 rooms with lagoon view are worth it, the other 3 not so much for the price.
Stayed 1 night in May 2023
Response from Tropic Bacalar, Staff on May 30, 2023
Hola perfecto, muchas gracias por tus buenos comentarios, fue todo un placer para nosotros tenerte en tropic, esperemos verte la proxima, saludos!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service
The views from this property are unforgettable
Stayed 1 night in Apr 2023
Response from Nestor y Nayeli on Apr 19, 2023
Hola Tracey! thanks a lot for your comments, Tropic and this beautiful view will be waiting for you in your next vacations

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained, and absolutely beautiful. The staff were extremely helpful. As a solo traveler I felt safe. I will definitely book again
Stayed 2 nights in Apr 2023
Response from Nestor y Nayeli on Apr 16, 2023
Hola! Tracey was a pleasure for us you stay here, thanks for your coments, we hope see you in your next vacations

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem in Bacalar! My husband and I were looking to disconnect from our routine and recharge our energies, and staying at Tropic Bacalar was the best decision we could make. This is a boutique hotel just with seven rooms, with excellent service. All the staff gives their best to make you feel at home, of course with an excellent view and in a great spot. Nestor from the front desk and Manuel from the bar are the best. Nestor recommended we wake up early to see the sunrise; it was one of our best experiences. You can also schedule some activities at Tropic Bacalar, like renting a kayak, bicycle, or paddle boarding (I believe they have a tour on sunrise. We booked a room with a view of the lagoon; believe me, you must do this. Every morning you can wake up to a fantastic view, plus you have direct access to the lagoon. If you want to recharge energy, have fun, and enjoy nature, Tropic Bacalar is your best option.
Stayed 2 nights in Apr 2023
Response from Nestor y Nayeli on Apr 14, 2023
hola! thanks a lot for your good coments, i hope we are your next vacation spot, see you soon :)

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in the lagoon, can’t beat it. The rooms are small but very comfortable, a very peaceful and laid back vibe. There is no restaurant or bar but that is fine with us! There are bars and restaurants within a few minutes walk or a 20 minute walk/an easy cab ride into town. We would definitely stay here again.
Stayed 2 nights in Mar 2023
Response from Nestor y Nayeli on Mar 14, 2023
Hola! meaghan thanks for your comments, was a pleasure for us you stay here comfortable, Tropic hotel say hi and we hope you come back

10/10 Excellent

Camilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place, well looked after and the lagoon view is unbeatable. Great cocktails and hammocks to spend the day!
Stayed 3 nights in Feb 2023
Response from Nestor y Nayeli on Mar 14, 2023
Hola camilla, was a pleasure for us you stay here and enjoy this paradise, we hope you come back in your next vacations

10/10 Excellent

Andrew

Liked: Property conditions & facilities, room comfort
Wonderful waterfront accommodation.
This place is incredible. I don't want to leave a good review so I can get a room when I return. Wonderful quiet spot on the water, a little out of town. Great accommodation, clean, with cold buffet breakfast provided, but a small kitchen shared to do your own cooking. Great hospitality, friendly and accommodating. I would not hesitate to recommend or to visit again. Like goi g to cottage country back home, but only in the incredible Bacalar.
Stayed 2 nights in Feb 2023
Response from Nestor y Nayeli on Feb 17, 2023
Muchas gracias Andrew fue un placer para nosotros haberte brindado una magnifica experiencia, a nombre de todo la familia Tropic Bacalar, te mandamos un cordial saludo! Hasta pronto.

10/10 Excellent

Marty

Stayed 1 night in Feb 2023
Response from Nestor y Nayeli on Feb 17, 2023
Muchas gracias Marty por haberte hospedado con nosotros, es un placer, esperemos verte muy pronto, saludos

10/10 Excellent

Hector, Puebla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This small hotel is excellent, great location, staff (Manuel, Nestor and Nayelli), are super friendly and helpful, we felt like being at home. I highly recommend this place. Muchas gracias!!!!.
Response from Nestor on Jan 14, 2023
Hector it was a pleasure to have you both here, hope to see you again soon.

10/10 Excellent

Brigitte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute place in an excellent location!
Response from Nestor on Jan 14, 2023
Thanks for your comments Brigitte, hope to see you on your next holidays.

10/10 Excellent

Benjamin

Liked: Staff & service, amenities, property conditions & facilities
Great staff and beautiful property
Response from Nestor on Jan 14, 2023
Gracias Benjamin

6/10 Okay

Iram

Disliked: Amenities

10/10 Excellent

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it
Stayed 2 nights in Aug 2022

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location right in front of the lagoon, the room has what you need but they need to do something about the water pressure in the shower, is almost non existent
Stayed 3 nights in Aug 2022

10/10 Excellent

Siddartha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy at the front desk was amazing and very friendly. He was very helpful.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice 2-Night Stay
Everyone was really nice and helpful and the location on the water was great. The downstairs water access room was a little uncomfortable at times because people would walk in front of my room to get to the other room, and when you only have one door that is also your window, this is pretty important. I'd recommend they block off that part so you don't have to walk on my patio to get to the other room
Stayed 2 nights in May 2022

8/10 Good

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Tropic Bacalar on Mar 15, 2022
gracias esperamos verlos pronto!! saludos

6/10 Okay

Bruce

Liked: Cleanliness, property conditions & facilities
got wrong room
Booked a room that was a little more $ because it was on the second floor and had a nicer view. When we arrived we were told that expedia had made our reservation for a ground floor room even though i had booked through hotels.com. they were very nice but said there were no rooms upstairs with a view.
Stayed 1 night in Feb 2022
Response from Tropic Bacalar on Feb 18, 2022
buenas noches le ofrecemos una disculpa en realidad hoteles.com direcciono a expedia quien reservo la habitacion que le dimos , teniamos lleno el hotel de lo contrario hubieramos podido hacer el cambio directamente en nuestro sistema sin ningun problema. nuevamente una disculpa saludos

10/10 Excellent

Erico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
31 Anniversary
Shower head has a leak spraying water to the toilet area.
View from the Lagoon
In front of the hotel.
Stayed 1 night in Jan 2022
Response from Tropic Bacalar on Feb 2, 2022
Muchas, gracias por elegirnos como su primera opción, esperamos haberlos atendido de la mejor manera y que hayan disfrutado su estadía en el hotel. Esperamos que regrese pronto.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Tropic Bacalar on Feb 5, 2022
gracias por hospedarse con nosotros deseamos que su estancia haya sido palcentera

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the price.
The only thing this place has going for it is it's lagoon front location. The hotel is decent, 4 lagoon facing rooms, and 4 more without a view. The rooms are small and basic, but clean. There is no restaurant on site which means a trek into town (20 minute walk) for food. They advertise a 'cocktail' bar, but it only sells beer. This bar also plays music all day and into the night (the same Ibiza mix on a loop non stop) at a high volume. They charge 200 pesos for an hour in a kayak, or 250 for an hour on the SUP. All this and they charge over $100 per night. Not worth it. You can do much better. There are lots of options to chose from that will give you the same view at a better value. Try CasaShiva.
Stayed 3 nights in Jul 2021
Response from Tropic Bacalar on Aug 2, 2021
Dear guest, thank you for sharing your opinion with us. As we are just starting , we are in the process of improving many aspects for your comfort. Next time you visit us you will have courtesy services. Looking forward to your next visit. Best regards!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean place
Great place with friendly staff, had an amazing time in Bacalar.
Stayed 2 nights in May 2021
Response from Tropic Bacalar on Jul 2, 2021
Dear guest, we are so happy that you enjoyed your stay at our hotel. It was a pleasure to host you. Thank you for the comment. Best regards!.

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
The room was rather small for four people. We booked 2 nights at the place but decided not to stay any. We asked the front desk if we can turn our two nights into two rooms, 1 night and they said no (they had several rooms and we only saw one room occupied). We also had to park on the street when they had an open lot that fit about 5 cars comfortably. However, it did have a nice view of the lagoon and rentals for kayaking and paddling.
Stayed 2 nights in May 2021
Response from Juan from Tropic Bacalar on May 22, 2021
Hello friend, We are sorry you had a bad experience. If we had done the switch, it would have caused a lot of trouble for us. Since we are just starting, we prefer to follow the rules of the booking system. Regarding the parking lot, it is only for loading and unloading heavy stuff (bar, laundry, luggage) and we must leave it free of obstruction at all times. There is always plenty of car space outside and it's a super safe town. Thanks for appreciating our view of the lagoon which is definitely our best asset. Next time you come, we will give you and your friends a free kayak for two hours. Just show a screenshot of this comment. I hope you give us a second chance if you ever come back to Bacalar. Until then, Take care and happy travels!

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta que tiene acceso directo a la Laguna, puedes relajarte y pasar el día leyendo un libro en las hamacas o viendo cambiar los colores de la laguna, el cuarto es pequeño pero cómodo, el desayuno es continental con fruta, café, pan tostado , yogurth que dejan satisfecho :) ya que no cuentan con servicio de restaurante pero está bien puedes hacer uso de la cocina común y comprar tu despensa, solo recomendaría poner almohadas más gorditas para mayor comodidad, pero en si todo bien con mi estancia :D
Stayed 2 nights in May 2024

8/10 Good

Paola Delgado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es limpio, el estacionamiento no es muy amigable. Las habitaciones estan limpias, el personal es muy amable.
Stayed 2 nights in Mar 2024

8/10 Good

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Bianca Eleni Tirado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comoda la habitacion, amplia y limpia. Tiene una entrada a la laguna muy bonita, bastante tranquilo todo. Fuimos en temporada baja, asi es que el hotel se sentia casi solo para nosotros. Es pequeño y comodo. Lo recomiendo mucho.
Stayed 2 nights in Jan 2024

10/10 Excellent

Roberto Gerardo

Stayed 2 nights in Jan 2024

10/10 Excellent

María de los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular vista
Excelente. Una vista espectacular de la Laguna de Bacalar.
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel endroit ! Jardin très joli, ponton privatif qu'on ne veut plus quitter ! Vue sur le lagoon depuis la chambre Bon petit-déjeuner !
Stayed 1 night in Nov 2023

10/10 Excellent

Alma Patricia

Stayed 6 nights in Oct 2023

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble, la vista y el personal
Stayed 7 nights in Oct 2023

10/10 Excellent

Jose de Jesus

Stayed 2 nights in Sep 2023

4/10 Poor

Claudia Virginia

Travelled with family
Disliked: Property conditions & facilities
Esta bonita, solo que el area de Laguna está fea no es lo que aparece en fotos, es un area muy fangosa y toda la orilla llena de piedras y monte 😒
Stayed 1 night in Sep 2023

10/10 Excellent

Nawal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel jouissant d’une localisation idéale, avec un joli ponton donnant directement sur la lagune ! Chambre agréable avec vue partielle sur la lagune en bonus ! Possibilité de louer kayak et paddle pour partir à la découverte des merveilles alentours.
Stayed 1 night in Aug 2023

8/10 Good

Alejandro Ramirez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

ANTONIO, Merida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sobre la playa, a precio conveniente; muy agradable servicio.
Stayed 1 night in Jul 2023
Response from Tropic Bacalar, Staff on Aug 5, 2023
Un placer Sr Antonio, vuelvan pronto!!! Buen viaje :)

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skøn beliggenhed ved søen. Fine værelser med udsigt over søen. Morgenmad var ok.
Stayed 2 nights in Jul 2023
Response from Nayeli by Tropic Bacalar on Aug 5, 2023
Muchas gracias por elegir TROPIC! Esperamos vuelvan pronto :)

10/10 Excellent

MONICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La atención de Marcos y Nayelli excelente. Hermosa vista a la Laguna.
Stayed 2 nights in Jul 2023
Response from Nayeli by Tropic Bacalar on Aug 5, 2023
Gracias Mony un placer tenerlas por aca, esperamos nos vuelvan a visitar les mandamos un abrazo :)

10/10 Excellent

alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La vista es increíble, en el bar tienen exquisitas bebidas, el desayuno es ideal para no salir sin comer pero tampoco para súper llenarte y perderte de la gastronomía de los diversos restaurantes que tiene Bacalar. Si buscas alguna actividad extra como kayak, paddel o bici, ellos te pueden ayudar.
Stayed 3 nights in Jun 2023
Response from Nayeli by Tropic Bacalar on Aug 5, 2023
Gracias Alma!!! Que rico que pudiste disfrutar , esperamos nos vuelvan a visitar pronto!

10/10 Excellent

alvaro enrique

Muy cómoda muy bonita la ubicación buen
Stayed 2 nights in Jun 2023