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Reviews of VR Auckland City

4 out of 5
VR Auckland City
188 Hobson Street, Auckland

Reviews

7.6

Good

Rating 10 - Excellent. 854 out of 3281 reviews" "
Rating 8 - Good. 1331 out of 3281 reviews" "
Rating 6 - Okay. 647 out of 3281 reviews" "
Rating 4 - Poor. 286 out of 3281 reviews" "
Rating 2 - Terrible. 163 out of 3281 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Warren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location easy access to motorway and transport
Stayed 1 night in May 2024
Response from Manager on May 25, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We are delighted to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

THI

Liked: Cleanliness, property conditions & facilities
All good
Stayed 5 nights in May 2024
Response from Manager on May 25, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Frances

Liked: Cleanliness, property conditions & facilities
Quiet, clean. Walkable. Affordable for a nite. Arrived after 8pm room was cold.
Stayed 1 night in May 2024
Response from Manager on May 24, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We are delighted to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Krishti

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in May 2024
Response from Manager on May 24, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We are delighted to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

Taryn

Disliked: Cleanliness, property conditions & facilities
My stay at this hotel was great except for the cleanliness. The sink was covered in brown sticky liquid, the tables were dusty, the toilet had rubbish on the floor and in the shower from the last person.
Stayed 3 nights in May 2024
Response from Manager on May 20, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback.Please accept our sincere apology for the cleanliness concern you have encountered. We have noted your concerns carefully and have taken appropriate actions to avoid such re-occurrence.I hope your trip back home was fine.We now look forward to your next stay.

2/10 Terrible

Claudia

Disliked: Cleanliness, amenities, property conditions & facilities
It was totally disgusting. It was so dirty, the walls were sticky, the floor was sticky, the shower glass was milky with grime...all round, awful. It was a huge safety concern as there were shower caps covering all the fire alarms. I was recovering from an operation and under doctors' advice was told I should not stay there. I only stayed for one night of my booking and had to find other accommodation. They would not refund me and because of that I did not actually cancel my booking because I did not want them having the benefit of renting to someone else.
Stayed 10 nights in Apr 2024
Response from Manager on May 17, 2024
Dear Ms Claudia ,I thank you for your feedback and am truly sorry to hear about the inconvenience caused . Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service.I will obviously review this issue with the team in order to avoid any future occurrence.Warm regards ,

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 29, 2024
Dear Mr. Michael,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

4/10 Poor

Tori

Travelled with family
Disliked: Property conditions & facilities
The lady’s at the front desk were lovely,and very helpful.when we got up to our room there was paint missing on the walls,the toilet buttons only one worked to flush,missing cooking utensils,plates had chips out of them,there was no tea towels or dish washing soap to wash our dishes also the sink facet was super loose so wasn’t ideal to do any cleaning in the sink,there is stains on the carpets and yellow marks on the mattress that we slept on over all I probably wouldn’t bring my family back to stay,I highly recommend the vr on queen street though
Stayed 1 night in Apr 2024
Response from Manager on Apr 21, 2024
Dear Ms. Tori,We wish to thank you for your valuable feedback. We are delighted to know that you liked our staff and their approach toward customer delight, we take pride in that. Please accept our sincere apology for all the inconvenience you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Anuragni

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for a night with children, we were satisfied except couple of small issues which were resolved promptly.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Dear Mr./Ms. Anurangi,We wish to thank you for your valuable feedback. We are delighted to know that you were satisfied with your stay with us.Please accept our sincere apology for any inconvenience you have encountered. I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

Vida

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the bus and shops.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 18, 2024
Dear Ms. Donaire,We wish to thank you for your valuable feedback. We are delighted to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Cherise

Liked: Cleanliness, property conditions & facilities
Will stay again when visiting Auckland again
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Dear Ms. Cherise,We wish to thank you for your valuable feedback. We are delighted to know that you enjoyed your stay with us.I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness
I liked the location as it was close to a central bus stop. I did not like the bathroom which was unclean and had a strong smell of old urine.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 13, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. Please accept our sincere apology for the cleanliness concern you have encountered. We have noted your concerns carefully and have taken appropriate actions to avoid such re-occurrence.I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Mana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good help at service desk
Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We are delighted to know that you liked our staff and their approach towards customer delight, we take pride in that. I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

Ho

Disliked: Cleanliness, property conditions & facilities
The positive side of this hotel are the location and budget friendly. However, the security is not good, drunk people will yelling on the 1st floor and beware if you are travel alone as me. Staff is polite but they wont really pay attention to their guest. As there is no notice card given to show “do not disturb”, I inform the front desk personally that I dont need any staff to clean up my room during my stay. However, once I get back to my room, staff has still come inside to have the room service.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 4, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. We appreciate all constructive comments, giving us a better idea of future improvements to our services. Please accept our sincere apology for all the inconvenience you have encountered.We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We look forward to your next stay.

8/10 Good

Ryan

Stayed 1 night in Mar 2024
Response from Manager on Apr 23, 2024
Dear Mr. Ryan,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Jody

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Dear Ms. Jody,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

Marlee

Stayed 2 nights in Mar 2024
Response from Manager on Apr 19, 2024
Dear Ms. Marlee,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Surender

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Dear Mr. Surender,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

4/10 Poor

Joanne

Travelled with group
Disliked: Cleanliness, amenities
Unfortunately when I checked in the toilet was dirty, the kitchen bin had not been emptied from the previous stay and smelt and we were only provided one towel for 3 guests.
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. Please accept our sincere apology for the cleanliness concern you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence.I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Jerram

Location
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Dear Mr./Ms. Jerram,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of our property. I hope your trip back home was fine.We now look forward to your next stay.

4/10 Poor

Kaitlyn

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Dear Ms. Kaitlyn,We wish to thank you for your valuable feedback.I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

Kaniappa

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent accomodation
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Dear Mr./Ms. Kaniappa, We wish to thank you for your valuable feedback. we are delighted to know that you have loved your stay with us. I hope your trip back home was fine. We now look forward to your next stay.

8/10 Good

VARGHESE

Stayed 1 night in Mar 2024
Response from Manager on Apr 10, 2024
Dear Mr. Varghese,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

Taylor

Travelled with family
Disliked: Cleanliness
I was pretty disappointed in staying here for how much we spent. The first room we were in there was no cover on the aircon vent, the kitchen sink faucet was not secured, the fridge was missing a foot and therefore wobbly and most importantly the aircon wasn't working. We changed rooms and in that room the soap dispenser was mostly pulled off the wall, all the bottles were empty with full bottles sitting on the shelf (as if that staff couldn't figure out how to change them), there was no cover on the key pad, and there were toenail clippings on the carpet suggesting it hadn't been vacuumed. We accepted these faults but still not overly impressive.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 17, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. Please accept our sincere apology for the cleanliness concerns and problems with the furniture that you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence.I hope your trip back home was fine.We now look forward to your next stay.

2/10 Terrible

Emma

Travelled with group
We paid for an extra bed and that was put up, when we queried it we were told it we hadn’t paid for it but in the morning we were told we did and that we would receive a refund but didn’t. There were only 2 towels, no milk, and cigarette butts all on the balcony.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
hank you for choosing to stay with us and we sincerely appreciate your feedback. We want to extend our sincerest apologies for the inconvenience that you had encountered within your stay with us, rest assure that we will brief and talk to all of our staff in regards with this kind of matter. Hoping to host you again during your next visit to Auckland and provide you with an exceedingly personalized experience.

10/10 Excellent

Paul, AUCKLAND

Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Dear Mr. Paul,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness
Average room and amenities
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay

8/10 Good

Hayley

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Not bad for an overnight stay. The glasses and plates etc were dirty when we got there, but we couldnt use the dishwasher as it was jammed shut and couldnt open. Parking system was great once we got manually let in as our swipes never worked. The location was great.
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 10, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay

4/10 Poor

Stacey

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment was in poor condition and not cleaned very well. Badly patched holes on the walls, missing extraction grate above the shower with duct tape where it was once stuck. Beds haven’t been vacuumed under in awhile, curtains coming off the tracks. General rundown condition. For the price of the apartment this was very disappointing.
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 10, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay And we are trying to do better to stay connected with us.

10/10 Excellent

Nihat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good quality
Stayed 3 nights in Mar 2024
Response from Manager on Mar 7, 2024
Dear Mr./Ms. Nihat,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed your stay with us. I hope your trip back home was fine.We now look forward to your next stay.

2/10 Terrible

Sasha

Travelled with group
Disliked: Cleanliness, property conditions & facilities
We couldn’t use our bathroom sink all weekend as it was broken. Even when we went to reception to see if someone could take a look no one did during our stay. Our bed sheets were dirty, and there were cans of beer all under the bed from the guests prior. When I went to check out I mentioned this to the staff and said it just wasn’t good enough considering we paid money to stay, I was assured someone would contact me to discuss this and still not a single phone call. Dirty rooms and poor communication.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 5, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We appreciate all constructive comments, giving us a better idea of future improvements. Please accept our sincere apology for all the inconvenience you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Valeriano

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Dear Mr. Valeriano,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

Danielle

Travelled with group
Disliked: Amenities
Room was decent, although sheets had stains on them (blood an something else??). No parking was available had to park down a hill an walk up with our bags. Front desk night staff was not helpful when querried about parking he just said call the car park number an that was it no other help offered.
Response from NIK on Feb 26, 2024
"Dear Valued Guest,We wish to thank you for your valuable feedback.Please accept our sincere apology for all the inconvenience you have encountered during your stay. "

6/10 Okay

Paul

Found it a bit stuffy. Air con was zero. Fans didn’t help..3 people and 2 towels..that was disappointing
Stayed 2 nights in Feb 2024
Response from Manager on Feb 25, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We appreciate all constructive comments, giving us a better idea of future improvements to our facilities and services. Please accept our sincere apology for all the inconvenience you have encountered.We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Tiyaporn

Travelled with family
Liked: Property conditions & facilities
Good thing is it is close to sky tower. On the other hand, floor is a bit sticky, broken fan and the smell from cooking.
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. We appreciate all constructive comments, giving us a better idea of future improvements to our facilities and services. Please accept our sincere apology for all the inconvenience you have encountered.We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

Reiner Georg

Business traveller
Liked: Cleanliness, property conditions & facilities
clean, nice and new, excellent value
Stayed 2 nights in Feb 2024
Response from Manager on Feb 25, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.

4/10 Poor

Charlene

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 25, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We would appreciate if you could share your experience to give us a better idea of improving our service and facilities.I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

Fa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from NIK on Feb 19, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn't stay long enough to give a better review but liked it.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Dear Ms. Carla,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed your stay in our hotel. I hope your trip back home was fine.We now look forward to your next stay.

2/10 Terrible

Sunisa

Liked: Cleanliness, property conditions & facilities
Got sent to unclean room when checked-in, room hasn't been done, trash everywhere and / the bed / bathroom undone. Have to waited another 25-30 mins so causing a delay and effected plan for the night. Poor communication, no apology, instead of sending the new key card upstairs, I have to go all the way back to the reception on ground floor with a big bag. This kind of mistake can happen but the way they dealing with it is unimpressed and can done in a lot better way, no compensation whatsoever, wouldn't stay there again.
Response from Manager on Feb 7, 2024
Dear Valued Guest,We wish to thank you for your valuable feedback. We appreciate all constructive comments, giving us a better idea of future improvements. Please accept our sincere apology for all the inconvenience you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Linda

Liked: Room comfort
A good budget hotel
The hotel offered on a budget every thing I needed
Stayed 6 nights in Jan 2024
Response from Manager on Feb 6, 2024
Dear Ms. Linda,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the amenities and the service that was provided by the hotel. I hope your trip back home was fine.We now look forward to your next stay.

4/10 Poor

Amit

Stayed 3 nights in Jan 2024
Response from Manager on Jan 23, 2024
Dear Mr. Amit,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

4/10 Poor

Indira

Disliked: Property conditions & facilities
We were only informed upon check in that the AC was not working. No prior notice considering we checked in late. And it’s summer. We were provided with fans.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 23, 2024
Dear Mr./Ms. Indira,We wish to thank you for your valuable feedback. Please accept our sincere apology for all the inconvenience you have experienced regarding air-conditioning as have encountered a sudden air-conditioning issue in the building.I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

Aleksey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
You can’t go wrong with the location and the price is outstanding!
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Dear Mr. Aleksey,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

Adecel

Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Dear Ms. Adecel,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

Ponie

Stayed 7 nights in Jan 2024
Response from Manager on Jan 16, 2024
Dear Ms. Ponie,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

8/10 Good

Aimee

Disliked: Cleanliness
Response from Manager on Jan 16, 2024
Dear Ms. Aimee,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.

6/10 Okay

HELEN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only thing that let it down for us was the cooking pans-they were rusted and couldn't be used, otherwise good value for money.
Stayed 1 night in Jan 2024
Response from Manager on Jan 11, 2024
Dear Ms. Helen,We wish to thank you for your valuable feedback. We appreciate all constructive comments, giving us a better idea of future improvements to our kitchenwares. Please accept our sincere apology for all the inconvenience you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.

10/10 Excellent

Nathaniel

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room , washing machine, fridge freezer, oven , microwave, dishwasher, home away from home, perfect!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Dear Nathaniel,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.Warm regards

10/10 Excellent

Ankur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for a great price at a great location , few mins walk to sky city and many restaurants and dining options at a walking distance. Would highly recommend if you are on a budget and still want stay in the city.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 8, 2024
Dear Mr. Ankur,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.