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Reviews of Airedale Boutique Suites

4.5 out of 5
Airedale Boutique Suites
380 Queen Street, Auckland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 271 out of 350 reviews" "
Rating 8 - Good. 66 out of 350 reviews" "
Rating 6 - Okay. 9 out of 350 reviews" "
Rating 4 - Poor. 3 out of 350 reviews" "
Rating 2 - Terrible. 1 out of 350 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Winonah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, spacious modern room in very close to main shopping district in Queen street
Stayed 3 nights in Apr 2024

10/10 Excellent

Warwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely blown away by how good this hotel was! The staff were amazing and the room and styling was awesome! 5 star accommodation at 2 star pricing! This will be our go to place whenever we stay in town, loved it!
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated, quality mini bar, comfy bed, lovely check in and check out staff
Stayed 1 night in May 2024

10/10 Excellent

carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about this hotel. Really enjoyed the hotel and the location. Quiet and comfy.
Stayed 3 nights in Apr 2024
Response from Stacey on May 15, 2024
Dear Carrie,Thank you for your great review, we are so pleased you enjoyed your stay with us.Kind Regards,

6/10 Okay

Jodi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stacey on May 15, 2024
Dear Jodi,Thank you, we appreciate your review.Kind Regards,

10/10 Excellent

Han Ny

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Stacey on May 15, 2024
Thank you for your 5/5 review.Kind Regards,

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my solo stay at Airedale. The room was beautiful and had fabulous amenities. I slept very well and the staff made me feel cared for. I would love to visit again with my family.
Stayed 4 nights in May 2024
Response from Stacey on May 9, 2024
Dear Georgina.Thank you for your wonderful feedback, we are so pleased you enjoyed your stay with us and we look forward to welcoming you back with your family next time.Kind Regards,

10/10 Excellent

Colin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
extremely good value. clean and comfortable. extremely friendly and helpful staff
Stayed 3 nights in May 2024
Response from Stacey on May 7, 2024
Dear Colin,Thank you for your great review and feedback, we are so pleased you enjoyed your stay with us and the team provided you with friendly and helpful service.Kind Regards,

8/10 Good

Cathie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant room. Well resourced gym.
Stayed 1 night in Apr 2024
Response from Stacey on Apr 29, 2024
Dear Cathie,Thank you for your review and feedback, we are so pleased you enjoyed your room and our guest gym facilities.Kind Regards,

10/10 Excellent

Paula

Stayed 1 night in Apr 2024

10/10 Excellent

Siran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very comfortable bed
Stayed 1 night in Apr 2024
Response from Stacey on Apr 29, 2024
Dear Siran,Thank you for your great review and feedback.Kind Regards,

10/10 Excellent

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stacey on Apr 29, 2024
Dear Kathryn,Thank you for your 5/5 review, we are so pleased you enjoyed your stay.Kind Regards,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really spacious room for the price - better than most. No sound leakage from the windows or walls so it was nice and quiet.
Stayed 2 nights in Apr 2024
Response from Stacey on Apr 26, 2024
Dear Sarah,Thank you for your great review, we are so pleased you find your room quiet & spacious. Our windows are double glazed which keeps the street noise out and makes for a relaxing stay.Kind Regards,

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nicely updated. Great quality for the price.
Stayed 1 night in Apr 2024
Response from Stacey on Apr 23, 2024
Dear Justin,Thank you for your review, we are so pleased you enjoyed your room and stay with us at Airedale.Kind Regards,

10/10 Excellent

Karen

Travelled with partner
It’s our second time we have stayed at the Airedale. Always excellent service, clean rooms with good amenities. The robes a lovely touch and we were grateful for the umbrellas on such a rainy night. Will definitely be back.
Stayed 1 night in Apr 2024
Response from Stacey on Apr 21, 2024
Dear Karen,Thank you for your great review and feedback, we are so pleased to hear you enjoying staying with us, umbrella's were definitely needed this past weekend! We look forward to welcoming you back to Airedale on your next visit to Auckland.Kind Regards,

10/10 Excellent

Katie

Stayed 2 nights in Mar 2024
Response from Stacey on May 9, 2024
Dear Katie,Thank you for your 5/5 review.Kind Regards,

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities
A trendy hotel with a nice restaurant this would be excellent if there was any parking and if the corridors were repainted. Arriving by car I was directed to the city parking structure a block or so away. Having just arrived in Auckland this was really awkward. The roadwork right outside the hotel made this worse and I just parked my rental car and used taxis during my stay. Still, the staff was really nice and helpful and the room clean and comfortable. However, the corridor leading to our room was unfortunately painted black. Why? It felt like a fire trap. Fashionable, yes. But did I enjoy staying here? Well, not really. Might be best for younger people and certainly not for those of us with walking issues.
Stayed 2 nights in Feb 2024
Response from Stacey on Apr 18, 2024
Dear Mandy,Thank you for your review, we appreciate your feedback. We have valet parking available daily for all guests to utilise as parking can be difficult to find in the city at the best of times. The external road works that you encountered during your stay in February has now been completed which is fantastic.Kind Regards,

10/10 Excellent

Jesse

Stayed 4 nights in Apr 2024
Response from Stacey on May 7, 2024
Dear Jesse,Thank you, we appreciate your 5/5 review.Kind regards,

10/10 Excellent

E G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stacey on Apr 18, 2024
Dear EG,Thank you for your 5/5 review.Kind Regards,

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location, spacious well-equipped room.
Stayed 1 night in Apr 2024
Response from Stacey on Apr 11, 2024
Dear Tania,Thank you for your great review, we are so pleased you enjoyed our spacious rooms and fantastic central city location.Kind Regards,

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great location.
Stayed 1 night in Apr 2024
Response from Stacey on Apr 9, 2024
Dear Caroline,Thank you for your great review, we are so pleased the team looked after you well.Kind Regards,

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and friendly. No complaints at all. We were in Auckland for a special occasion, all topped off by a wonderful hotel.
Stayed 1 night in Apr 2024
Response from Stacey on Apr 9, 2024
Dear Louise,Thank you for your lovely review and feedback, we are so pleased you enjoyed your stay with us at Airedale.Kind Regards,

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to restaurants and shopping. Clean, modern with helpful staff.
Stayed 1 night in Mar 2024
Response from Stacey on Apr 4, 2024
Dear Jenny,Thank you for your great review, we are so pleased you enjoyed your stay with us.Kind Regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and seating area
Stayed 2 nights in Mar 2024
Response from Stacey on Apr 3, 2024
Dear Julia,Thank you for your great review.Kind Regards,

10/10 Excellent

Qian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neat hotel. In a quiet area in downtown.
Stayed 1 night in Mar 2024
Response from Stacey on Apr 3, 2024
Dear Qian,Thank you for your great review.Kind Regards,

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome. Would highly recommend. Great location, clean environment, nice ambiance, and friendly people. We even got welcomed with a personalized card, upgraded to a room with a view and Easter chocolate.
Stayed 1 night in Mar 2024
Response from Stacey on Apr 3, 2024
Dear Kelsey,Thank you for your great review. We are so pleased you enjoyed your stay with us and your Easter chocolate.Kind regards,

4/10 Poor

Sailej

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed at the Airedale suites at Queens street for 3 short nights .we found it to be a great location in Auckland CBD , friendly and helpful staff with a smile however , the we found the rooms were left uncleaned for the 3 days . The toilets and vanity and the mirror all left dirty which was a huge disappointment for us . After a long day of activities and sight seeing , we would come back to uncleaned amenities and that didn’t leave a great impression on us.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Staff were super friendly and helpful. The breakfast was delicious. Definitely would recommend.
Stayed 1 night in Mar 2024
Response from Stacey on Mar 31, 2024
Dear Christopher,Thank you for your great review, we are so pleased you enjoyed your breakfast in our Trocadero Restaurant & Bar and that the team ensured you were well looked after.Kind Regards,

10/10 Excellent

Anika

Travelled with partner
Liked: Cleanliness, staff & service
I liked how nice and clean and always nice service always greeted when seen. What I didn’t like was how small the bathroom was
Stayed 3 nights in Mar 2024
Response from Stacey on Mar 31, 2024
Dear Anika,Thank you for your great review, we appreciate your feedback.Kind Regards,

10/10 Excellent

Navishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stacey on Mar 31, 2024
Dear Navishal,Thank you for your 5/5 review.Kind Regards,

10/10 Excellent

Millie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really reasonable price for the location and the staff was really friendly and flexible with our changing plans. The whole experience was super easy and no stress which I don’t tend to get as a young person trying to organise accommodation. The room was spacious and clean with everything you’d need and more. Would definitely recommend!
Stayed 1 night in Mar 2024
Response from Stacey on Mar 28, 2024
Dear Millie,Thank you for your great review, we are so pleased you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Auckland.Kind Regards

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service.
Stayed 1 night in Feb 2024
Response from Stacey on Mar 26, 2024
Dear Ashleigh,Thank you for your great feedback, the team will be thrilled to read this.Kind Regards,

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff who were willing to assist.
Stayed 1 night in Mar 2024
Response from Stacey on Mar 26, 2024
Dear Daniel,Thank you for your great review, we are so pleased the team ensured you were well looked after.Kind Regards,

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, the hotel extremely clean and very safe. Beautiful in every aspect. The restaurant attached had excellent choices for breakfast. We will stay here again!
Stayed 1 night in Mar 2024
Response from Stacey on Mar 21, 2024
Dear Benjamin,Thank you for your great review, we are so pleased you enjoyed the details of our refurbishment and your dining experience in our Trocadero Restaurant & Bar.Kind Regards,

8/10 Good

Sydnye

Stayed 3 nights in Mar 2024
Response from Stacey on Apr 9, 2024
Dear Sydnye,Thank you, we appreciate your review.Kind Regards,

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this hotel great location and great rooms. Pity that there appeared to not be enough staff for breakfast, with over 1/2 wait for the order to be taken, thus no coffee while waiting for the order to be taken. On the upside it is not a buffet breakfast. Food was great and worth the wait.
Stayed 1 night in Mar 2024
Response from Vishnu on Mar 17, 2024
Dear Craig,Thank you for taking the time to provide feedback on your experience with our hotel. We apologise that you had to wait for an extended period of time for your breakfast. We value your feedback and take it very seriously. We are continuously working to improve our services and to make sure you see the changes during your next stay. Thank you again.

6/10 Okay

Robert

Stayed 2 nights in Mar 2024
Response from Stacey on Apr 9, 2024
Dear Robert, Thank you, we appreciate your review.Kind Regards,

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Mar 2024
Response from Stacey on Mar 11, 2024
Thank you Caroline,We appreciate your review.Kind Regards,

8/10 Good

Austra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating. When our kayaking excursion was cancelled due to the weather , they were glad to suggest alternatives. Our vacation was not spoiled.
Stayed 3 nights in Mar 2024
Response from Stacey on Mar 11, 2024
Dear Austra,Thank you for your review, we are glad we could assist you with alternative sightseeing options whilst here in Auckland.Kind Regards,

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stacey on Mar 11, 2024
Thank you Rachel, we appreciate your review.Kind Regards,

10/10 Excellent

Carrie, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location for walking along Queen Street for shopping and dining. Our room was very comfortable - although the bathroom was a bit small. The staff could not have been nicer or more accommodating. From keeping our luggage early to arranging an early take-away breakfast for us, they were always pleasant and helpful. Do yourself a favor and eat at the restaurant - the food was fabulous! Just be sure to get to breakfast early, they get pretty busy after 9.
Stayed 2 nights in Mar 2024
Response from Stacey on Mar 11, 2024
Dear Carrie,Thank you for your great review, we are are so pleased we could look after you during your stay, Thank you for the wonderful feedback.Kind Regards,

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the size of the room, bed was fantastic, location was good, and the food at the restaurant was great
Stayed 2 nights in Mar 2024
Response from Stacey on Mar 11, 2024
Dear Glady's,Thank you for your review, we are so pleased you enjoyed your stay with us and enjoyed your dining experience in our Trocadero Restaurant & Bar.Kind Regards,

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very comfortable
Stayed 2 nights in Mar 2024
Response from Stacey on Mar 4, 2024
Dear Ron,Thank you for your review, we are so pleased you had a comfortable stay and enjoyed your room.Kind Regards,

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location and very nice accommodations. The breakfast was more than one could eat (which was perfect for hungry travelers)
Stayed 3 nights in Mar 2024
Response from Stacey on Mar 7, 2024
Dear Seth,Thank you for your great review, we are so pleased you enjoyed your stay with us and your dining experience in our Trocadero Restaurant & Bar.Kind Regards,

10/10 Excellent

Celene

Stayed 2 nights in Feb 2024
Response from Stacey on Mar 26, 2024
Dear Celene,Thank you for your 5/5 review.Kind Regards,

10/10 Excellent

Cherry, Whangarei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated for Auckland Town Hall and Aotea Centre. A quiet relaxing stay.
Stayed 1 night in Feb 2024
Response from Stacey on Mar 4, 2024
Dear Cherry,Thank you for your great review, we are so pleased you had a relaxing stay and enjoyed our great central city location.Kind Regards,

10/10 Excellent

Nicole

Great place to stay. Too bad there is so much construction around right now.
Stayed 2 nights in Feb 2024
Response from Stacey on Mar 4, 2024
Dear Nicole,Thank you for your review, we are so pleased you enjoyed your stay. The exterior roadworks have now been completed which is great.Kind Regards,

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stacey on Mar 21, 2024
Dear Jeff,Thank you for your 5/5 review.Kind Regards,

6/10 Okay

Daniel

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
They haven't actually finished construction. Prepare to be woken by drilling and saws in the morning. You can hear next door, VERY clearly. And the small rooms, are absolutely tiny. As they haven't finished construction, the walls are covered with dust etc. The lighting in some of the rooms is very poor (way too bright, poor placement etc). The location is great. And the price is very decent. I imagine, if they change a few lightbulbs, and give the place a clean, it will get there.
Response from Vishnu on Feb 25, 2024
Dear Daniel,Thank you for taking time to give us feedback. We’re sorry to hear that you didn't had a positive experience with us. Please accept our sincerest apologies for any inconvenience this may have caused.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Vishnu on Feb 25, 2024
Dear Michelle,Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. We look forward for your next stay.