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We’ve stayed here before. Unfortunately this time we found the room to be unkept. Our children found pills and old food in the bedroom that was not properly cleaned and disposed of. We alerted the front desk of the discretion. Hoping our next stay is up to par as previous stays.
SHANNON
Stayed 1 night in Nov 2023
Response from rita on Nov 10, 2023
Thank you for alerting us to the problems you had during your recent stay. We try our best to make sure that your stay is comfortable. Unfortunately, we failed in this particular case. The issue has been addressed with the appropriate employees. Again thank you .
10/10 Excellent
Jadwiga
Nov 5, 2023
Liked: Cleanliness, staff & service, room comfort
Excellent
Jadwiga
Stayed 1 night in Nov 2023
Response from melissa on Nov 8, 2023
thank you for your stay. We are glad you enjoyed yourself
Property was clean and there was plenty of space. The location and parking was excellent and the staff was very helpful and friendly. However, the shower and the bed need to be upgraded especially for the price of the room, not enough water pressure and the bed was uncomfortable for my wife and I. Overall, we enjoyed our stay.
Marc
Stayed 2 nights in Aug 2023
Response from rita on Aug 25, 2023
I'm sorry that you had some issues during your stay at Watsons Regency. Your review is very important to us. It helps us see where we can improve. Thank you for your review
We had a very pleasant stay. The suite was great, very spacious, and clean. Small detail to mention is our sofa bed guests thought a mattress foam or gel pad topper would help to lessen the feel of the springs. Would also be great to have king bed option in bedroom. Our unit was terrific.
We loved having the balcony watching the people passing by while having our morning coffee. Staff was wonderful and location spot on.
Patricia
Stayed 5 nights in Jul 2023
Response from rita on Aug 17, 2023
Thank you so much for your review and suggestions. It is always a help to know where we can improve.
Excellent stay. Was able to park in their lot prior to check in. Room was ready two hours before Checkin. Suite was somewhat outdated but very clean and comfortable. Staff was friendly and helpful. Only negative was that it was very expensive.
Margaret
Stayed 1 night in Jul 2023
Response from rita on Aug 17, 2023
Thank you for your review. It is always helpful to know what guests think and where we can improve.
The hotel overcharged us - and when we called to dispute the charges (per our bank's directive), we were told that the manager was conveniently not in the office. I will NEVER return. Their staff is not properly trained on how to run credit cards and bill customers.
Lindsay
Stayed 5 nights in Jul 2023
Response from melissa on Jul 10, 2023
I do apologize that you feel that you were over charged when in fact you were charged for the amount of days you stayed. our manager will reach out to you as soon as he is in office.