Traditional Single Room
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Reviews of Bally's Atlantic City Hotel & Casino

3.5 out of 5
Bally's Atlantic City Hotel & Casino
1900 Pacific Avenue, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 1690 out of 4913 reviews" "
Rating 8 - Good. 1061 out of 4913 reviews" "
Rating 6 - Okay. 817 out of 4913 reviews" "
Rating 4 - Poor. 659 out of 4913 reviews" "
Rating 2 - Terrible. 686 out of 4913 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds was a little too small but overall my experience was good
Stayed 2 nights in May 2024

8/10 Good

Donay

Travelled with group
The rooms are small and dated. Bathroom had no ventilation. The Casino itself is dark compared to other Casinos on the Boardwalk. Outside Beach Bar and The yard is Excellent. The restaurants on the upper level give small portions of food, and charge too much for a meal. I’ll rate overall experience a 3. Love Mary at the Carousel Bar.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 26, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Alissa

Travelled with family
Disliked: Staff & service, amenities
Clean and staff was not available friendly but they did their job
Stayed 1 night in May 2024
Response from Hotel Operations on May 26, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

8/10 Good

Kayla

Disliked: Amenities, property conditions & facilities
Dennis rooms bathroom needs cleaning properly
Stayed 1 night in May 2024
Response from Hotel Operations on May 25, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities
Bally's is a dump. The check in experience was terrible. The person at the desk burped in my face and then said "you know where to go" instead of just giving clear instructions on where my room is located. They let people sleep at the slots... I'd rather put a tent on the boardwalk.
Stayed 1 night in May 2024
Response from Hotel Operations on May 25, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Hotel Operations on May 25, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Alice

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff very pleasant, slot staff not so nice. Confused why an indoor pool would be open only weekends? Gambling experience was vey poor.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 25, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

ALICIA

Accommodations do not match the price point
Stayed 2 nights in Apr 2024
Response from Hotel Operations on May 25, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Michelle

Furniture was out dated and chipped. Shower head needs to be clean and water drained slow.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 25, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

4/10 Poor

Jeffrey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The tower we were in was old and worn out looking.
Stayed 1 night in May 2024
Response from Hotel Operations on May 25, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

8/10 Good

Latanya

Travelled with family
Disliked: Amenities
It wasn’t security downstairs and homeless peolle
Stayed 2 nights in May 2024
Response from Hotel Operations on May 24, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Jennifer

Travelled with partner
We were able to check in early with no issues
Stayed 1 night in May 2024
Response from Hotel Operations on May 24, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Darren

Liked: Cleanliness
Limited dining options.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 24, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities
My flight was delayed and i arrived late, at first they here hesitant to assign me a room as they said their system was down. After a while they helped me and got me situated. They were helpful and made sure i was well.
Stayed 1 night in May 2024
Response from Hotel Operations on May 24, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price point.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 24, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Respectful people working there
Stayed 2 nights in May 2024
Response from Hotel Operations on May 24, 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Monica, New Fairfield

Travelled with family and small children
Disliked: Cleanliness, amenities
This is not a family friendly area at all. Strangers were approaching us on the boardwalk. Felt unsafe while there. Pool was even 21 ?? The only probably ok thing was the yard located downstairs but they can even upgrade the games.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on May 22, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

2/10 Terrible

India

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is DISGUSTINGLY outdated. The bathroom was filthy with molded and rusty lighting/ faucet. The walls were peeling and the roof was flaking off from previous leaks. Although it was listed as a nonsmoking room it wreaked of cigarette smoke. I arrived late with an early departure and was EXHAUSTED. While we complained, they didn’t even respond to the complaints! I reported in person and we were offered a Dunkin’ Donuts voucher as the manager’s hands were tied with what he could do. My husband and I have stayed in the past and didn’t think twice on the stay. This was a horrible experience. Do not give them your business.
Stayed 1 night in May 2024
Response from Hotel Operations on May 22, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

4/10 Poor

Michael, Merrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In our room the closet doors were broken, the dead bolt on door just fell off from stripped screws and chairs were ripping at seams. The dresser was positioned on from My of a giant space where another bed should have been but was not. It was a 8x10 foot space behind dresser. Over all not a place I would stay again. We were in old not new tower.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 22, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

2/10 Terrible

Milena

Travelled with family
First time visiting Bally’s, the tower we stayed is the most neglected site. What an awfully experience. It’s an old and smelly tower, the room was a total disappointment . I was expecting something completely different based in the pictures posted. Unfortunately nothing good to say.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 22, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Lonny

Travelled with family
Liked: Property conditions & facilities
Did not like that there was no room service done and news towels not provided. I was unaware that this had to be a request and if there was an extra charge I would never stay here again. I paid over $300 per night. I deserved better.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

8/10 Good

Andra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that casino is located in the same building. I enjoy the spa and the different options for dining. The shopping area is in walking distance.
Stayed 1 night in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Jowita

Liked: Staff & service
Stayed 1 night in May 2024
Response from Hotel Operations on May 22, 2024
Thank you for staying at Bally’s, we appreciate your feedback.

2/10 Terrible

Richard

Travelled with family
Liked: Cleanliness, staff & service
Do NOT rent a room in the Dennis tower! My room (382) was just above the area called The Yard—a courtyard bar with a live band. The speakers were just below my room and incredibly loud. We could not get to sleep until the band stopped playing for the night. I think any room facing the courtyard would have the same problem. Also, the thermostat did not work, no matter what it was set to and our room was extremely cold. The only way to regulate the temperature was to turn the fan off, which then made the room stuffy because of no air flow
Stayed 1 night in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was amazing! They always asked us what time was best to clean our room. They did an excellent job! The Dennis Tower where we stayed is dated but clean. The rooms are very spacious. Overall a very good experience.
Stayed 6 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Elier

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need renovations too old smells furniture out dated and old very loud music at night from club downstairs right under our room unable to sleep till 2 am. Bed not queen they are full size advertised as queen.
Stayed 3 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fair place to stay at, cheapest on the boardwalk, got our moneys worth
Stayed 2 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Tess

Liked: Property conditions & facilities
Disliked: Staff & service
Things were fine, checking in was a bit odd. The person disappeared for 5-10 minutes and then didn't give an explanation why until I asked, then gave us our room keys and didn't tell me where to go or what elevators to take but the room was good!
Stayed 1 night in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience.

2/10 Terrible

Melodie, Durham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a disabled women who relys heavily on how a property represents themselves regarding the disabled. I didnt realize their ramps were always the farthest distance away from where primary functional areas are. The website didnt say you had to go to a third party to rent a scooter or wheelchair and that you had to rent prior to when you arrive. Then all the restaurants were not conveniently located, so the decision to order room service is a must. No one told us that we wouldnt get all of the food we ordered, and when we called to ask for our money back, the person said they would have to talk with the server. Well i know that i didnt get the chicken wings, and the reference that I was lying is not customer orientated
Stayed 1 night in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

4/10 Poor

William

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The Check in staff was rude , unprofessional , poorly trained. They could not even check me in for the right dates or handle me paying the outstanding amount owing in cash. They charged the amount owing upon my check in on to my credit card even though I told them I wanted to pay that amount in cash first When I pointed out the error to the check in clerk and asked her to cancel the transaction , she said she could not. This error by the clerk cost me additional service fees on my card. She did not care. The clerk presented me with a form to sign. I said I I asked to speak to the Manager. The Manager came , listened to my complaint and said the transaction could not be cancelled. During my conversation with the Manager the clerk rudely walked away. The Manager was basically useless. Neither the clerk , nor the Manager apologized. My room was not cleaned the next day , nor were the towels replaced. I went down to the Front desk to raise my concerns about no fresh towels , my bed was not made nor was the room cleaned. The clerk was just as rude as the check in clerk and said they do not make the bed , or replace the towels , or clean the room during the stay. I could get fresh towels if I requested them daily. I had to pay Resort Fees even though the pool and spa were closed , not even a newspaper in the lobby and parking was a additional fee. I received nothing for my resort fees. The Resort Fees should be refunded.Casino Mens Washrooms were horrible.Nomoreroom
Stayed 4 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

6/10 Okay

Marianne

I virtually had a windowless room
Stayed 2 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

JOHN, harleysville

Travelled with partner
Liked: Cleanliness
Was an average hotel. Nothing special.
Stayed 4 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Samantha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations on May 18, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Beverly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
As for the property itself. Super underwhelming. Maybe I stayed in the bad tower (Dennis) but it wasn’t very clean and had a weird smell but I’m not going to complain for a 2 night stay by myself. The water in the shower did not drain and there were stains everywhere on everything. Maybe it would be different in another tower. As for accessibility, I chose this hotel so that I could easily walk places but the one time I needed a taxi it was a 20 minute wait. The taxi driver told me that no taxis go to this hotel and they need to be called to go. So I guess you’re better off with an Uber if you are trying to go somewhere. Hotel was cheap enough but I’d never stay here again.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Aubrey

Travelled with partner
Disliked: Cleanliness, staff & service
Our room was very dirty. Carpet had not been vacuumed as evident by the sock left in the corner and paper shreds on the floor. Shower door had not been wiped down and had water spots on the full door. Since we were only staying overnight, we didn't get a chance to advise them until checkout. When we did tell the clerk, she acted like she didn't care,
Stayed 1 night in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness
N/A
Stayed 1 night in May 2024
Response from Hotel Operations on May 21, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Zelin

Disliked: Cleanliness, property conditions & facilities
Dennis tower is dirty
Stayed 1 night in May 2024
Response from Hotel Operations on May 17, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

2/10 Terrible

Katie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service
Stayed 3 nights in May 2024
Response from Hotel Operations on May 17, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

Jamal

Travelled with partner
Carpet in hallways needs replacing. The furniture in the room was clearly worn and aged and needs replacing.
Stayed 1 night in May 2024
Response from Hotel Operations on May 16, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Makeba

Travelled with family
Disliked: Staff & service
The person at the counter for check-in was not pleasant. I had a question regarding the charge, and instead of letting me know she was getting a manager, she just left the desk. Then the manager came out. I explained my covered, and he seemed annoyed and then walked off.
Stayed 2 nights in May 2024
Response from Hotel Operations on May 16, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

lucille

Need better housekeeping
Stayed 4 nights in Feb 2024
Response from Hotel Operations on May 16, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

lucille

Travelled with group
Liked: Cleanliness
The room I stayed in needed a good dusting, lamp was dust on shade and base of lamp,more attention needed for cleaning.
Stayed 1 night in May 2024
Response from Hotel Operations on May 16, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

James, Middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like check in is 4:00 and check out should be noon not 11:00
Stayed 1 night in May 2024
Response from Hotel Operations on May 15, 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Lavaughn

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the hotel is in dire need of upgrades…the halls are dirty, not well lit and have a lingering musty odor. The refrigerator in my room was dirty and the check in clerk didn’t give pertinent information. Very disappointed overall.
Stayed 1 night in May 2024
Response from Hotel Operations on May 15, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

4/10 Poor

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Operations on May 16, 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

Dionne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked I paid for the Bally Towers and Expedia had me booked in Dennis Towers a cheaper room, the manager saw my email and he put me in the room that I paid for, Expedia messed up my booking
Stayed 1 night in May 2024
Response from Hotel Operations on May 15, 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were very helpful and very professional
Stayed 3 nights in May 2024
Response from Hotel Operations on May 14, 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

tej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Operations on May 15, 2024
Thank you for staying at Bally's, we appreciate your feedback.