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Reviews of Motel 6 Atlanta, GA - Downtown

2 out of 5
Motel 6 Atlanta, GA - Downtown
311 Courtland Street NE, 75 South Exit # 249, Atlanta, GA

Reviews

7.2

Good

Rating 10 - Excellent. 242 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 204 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 109 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Starr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Lea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on May 27, 2024
Hi Lea,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

C Walter

Great location, walking distance to everything. Unfortunately loud guest at 3am kept me awake
Stayed 2 nights in May 2024
Response from Customer Care Team on May 25, 2024
Dear Walter, we're pleased to hear that you appreciated our convenient location within walking distance of everything. However, we apologize for the disturbance caused by noisy guests during your stay. Providing a peaceful environment for our guests is important to us, and we'll share this issue with our team to ensure it's handled appropriately in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more restful stay.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

Jordan

Travelled with pets
Liked: Staff & service
Its a motel 6. In downtown Atlanta.
Stayed 1 night in May 2024
Response from Customer Care Team on May 25, 2024
Dear Jordan, We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Omega

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and quite
Stayed 2 nights in May 2024
Response from Customer Care Team on May 23, 2024
Dear guest, we're delighted to hear that you had a very nice and quiet stay with us! Providing a peaceful and pleasant environment for our guests is our priority, and we're glad we succeeded during your visit. Thank you for sharing your experience, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

snieguole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A decent room, especially that the price was much lower than other hotels. Area seemed shady, intoxicated and dirty people passing by. Hotel itself was quiet, no problems. No breakfast served.
Stayed 2 nights in May 2024
Response from Customer Care Team on May 23, 2024
Dear guest, thank you for sharing your feedback with us. We're glad to hear that you found your room decent, especially considering the lower price compared to other hotels. However, we apologize for any discomfort caused by the area's atmosphere and the absence of breakfast service. We understand the importance of feeling safe and comfortable during your stay, and we will continue to prioritize the well-being of our guests. Your feedback is valuable, and we will use it to make improvements where possible. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

4/10 Poor

Paige

Car waa entered and items stolen
Stayed 1 night in May 2024
Response from Sophia CSR on May 21, 2024
Hi Paige,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Jailine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on May 20, 2024
Hi Jailine,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Stefan

Travelled with partner
They stole from me by sliding a parking fee in my bill…I didn’t even need nor ask for that!!!
Stayed 3 nights in May 2024
Response from Sophia CSR on May 18, 2024
Hi Stefen,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Care Team on May 17, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alfredo, Fort Mill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Sophia CSR on May 16, 2024
Hi Alfredo,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Joshuwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Care Team on May 14, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Danny

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I get there, they charge you $15 for parking fee too. I don’t think it’s right for customer to pay.
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Dear Danny, we're sorry to hear about your disappointment regarding the parking fee. While we understand your concern, parking fees are sometimes necessary to cover the costs of maintaining and securing parking facilities. However, we value your feedback and will consider it as we review our policies. Additionally, we apologize for any shortcomings in cleanliness, service, and property conditions you experienced during your stay. Your satisfaction is important to us, and we will share these concerns with our team to ensure improvements are made. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

6/10 Okay

Justin

Travelled with family
Disliked: Amenities
Kind of disappointed I was caught by the false advertising of free parking just to be met at the desk with a parking fee. The only reason I chose this business was because it advertised free parking because, in all actuality, it cost me the same price for renting the room as it would have at nicer hotels. It only saved me a total of $15 after being issued a blind parking fee compared to again nicer Hotels available in the same area for the same date. I was also given a blind $100 deposit at checkin in case of smoking (I understand this is common practice but still normally it's included in the information for the rooms) and still have not been refunded my deposit despite room being without being smoked in nor any damages occurred. I will have to say in future I will be seeking other establishments for my business when visiting Atlanta. Not horrible accommodation or staff for a motel 6 but between non-competitive pricing in comparison to higher end Hotels and all the blind fees are what will prevent me from ever being a customer here again.
Stayed 1 night in May 2024
Response from Customer Care Team on May 7, 2024
Dear Justin, we apologize for any confusion regarding our parking policy and the deposit. We strive to provide clear and accurate information to our guests, and we regret any misunderstanding. We appreciate your feedback and will review our communication to ensure transparency moving forward. Regarding the deposit, please rest assured that it will be refunded promptly upon inspection of the room. We understand your concerns and hope for the opportunity to regain your trust in the future. Thank you for sharing your experience, and we wish you all the best in your future travels.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like almost everything except they made a friend to pay 15 dollars for a whole day parking and short visit. I would rather stay in a different place that are not so strict. I do travel more than 4 times to ATL a year.
Stayed 5 nights in Apr 2024
Response from Customer Care Team on May 7, 2024
Dear Jose, we appreciate your feedback and are glad to hear that you enjoyed most aspects of your stay with us. However, we apologize for any inconvenience or frustration caused by our parking policy. We understand your concerns and will certainly consider them as we review our policies to ensure they align with our guests' needs and expectations. Your loyalty as a frequent traveler to ATL is important to us, and we hope to have the opportunity to welcome you back in the future with improved parking options. If there's anything else we can do to enhance your next stay or if you have any further feedback, please don't hesitate to let us know. We value your patronage and look forward to serving you again soon!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

2/10 Terrible

Itamar

Stayed 3 nights in Apr 2024
Response from Customer Care Team on May 16, 2024
Dear Itamar, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for the price , a lot of homeless people in the area but it is safe in the hotel
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 18, 2024
Dear Benjamin, we're glad to hear that you found our hotel to be a haven despite the presence of homeless individuals in the surrounding area. Ensuring the safety and comfort of our guests is our top priority, and we're pleased that you felt secure during your stay. Thank you for choosing to stay with us, and we appreciate your feedback. Should you decide to visit again in the future, we'll continue to provide a welcoming environment for you. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Raijieli

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Customer Care Team on Apr 17, 2024
Dear Raijieli, thank you for sharing your feedback with us! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. If there are any specific aspects of your stay that you particularly enjoyed or any areas where you feel we could improve further, please don't hesitate to let us know. Your insights are invaluable to us as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back for another great stay in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

RUSSELL

Liked: Cleanliness, staff & service, property conditions & facilities
So tha place itself was excellent for the price. I was worried about safety but it was extremely safe. Parking also was safe underground. Excellent value. And staff was very nice....
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Russell, we're thrilled to hear that you had an excellent experience during your stay with us! Providing a safe and comfortable environment for our guests is always our top priority, and we're delighted that you found our facilities and parking to be secure. Additionally, we're glad to hear that you found our hotel to be excellent value for the price and that our staff provided you with friendly service. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Charles, Fort Lauderdale

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on Apr 8, 2024
Dear Charles, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
The location next to the main convention hotels is excellent. the low price of the rooms is a big draw. The property is just fine with secured underground parking and the rooms are adequate
Stayed 10 nights in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear David, thank you for your feedback! We're thrilled to hear that you found our hotel's location convenient and appreciated the affordable room rates. It's great to know that you found our secured underground parking and rooms to be satisfactory. We're committed to providing a comfortable stay for all our guests, and we hope to welcome you back again for another pleasant experience in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and budget friendly!
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 25, 2024
Dear Keith, we're thrilled to hear that you had a great and budget-friendly experience during your stay with us! Providing excellent value and a positive experience for our guests is always our goal, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

4/10 Poor

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

William Paul, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a week and they clean my room everyday with fresh towels. Rooms were renovated.
Stayed 6 nights in Mar 2024
Response from Customer Care Team on Mar 18, 2024
Dear William, thank you for choosing to stay with us for your week-long visit! We're thrilled to hear that you found our renovated rooms to your liking and that our housekeeping team ensured your room was refreshed daily. Providing clean and comfortable accommodations is a top priority for us, and we're glad we could meet your expectations. Should your travels bring you back to the area, we'd be delighted to host you again!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convient and well maintained
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 13, 2024
Dear Jackson, thank you for your feedback! We're delighted to hear that you found our hotel convenient and well-maintained. Providing a comfortable and convenient experience for our guests is our top priority, and we're pleased to hear that we met your expectations. We hope to welcome you back again soon!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 29, 2024
Dear Maria, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly thought everything was done well by Motel 6 and that there wasn't one thing I needed that they didn't provide. I'd simply encourage them to keep doing what they're doing and making travelers comfortable.
Stayed 7 nights in Feb 2024
Response from Customer Care Team on Mar 12, 2024
Dear Robert, we sincerely appreciate your positive feedback regarding your recent stay at Motel 6. It's truly rewarding to hear that we met your expectations, and we're thrilled to know you found everything you needed for a comfortable stay. Your encouragement means a lot to us, and we are committed to maintaining the high standards that our guests deserve. If you have any further suggestions or specific aspects you enjoyed, please feel free to share. We look forward to welcoming you back for another excellent experience in the future.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

Jesse

Liked: Cleanliness, staff & service, room comfort
Nothing fancy
The room was updated and clean. There was a little balcony to watch the cars go by in the city. I stayed on Sunday and they are still holding my $100 security deposit as of Wednesday. Hopefully I will get that back.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 29, 2024
Dear Jesse, thank you for choosing our hotel and sharing your positive experience with us. We're thrilled to hear that you found the room updated, and clean, and enjoyed the little balcony with a view of the city. Regarding the security deposit, please be assured that we typically release it promptly, and any delay you've experienced is sincerely regrettable. We will investigate this matter and ensure that the deposit is returned to you promptly. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Jack, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

6/10 Okay

Sara Lorinda Johns

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was adequate, clean, no bedbugs, polite staff, but the area was unsafe and it was loud all night.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Sara, thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the cleanliness of our property, the absence of bedbugs, and our polite staff. However, we sincerely apologize for any inconvenience caused by the noise and concerns about the area's safety. We take the safety and comfort of our guests very seriously, and we will handle the noise issues to ensure a more peaceful stay in the future. If there are specific details about your experience you would like us to investigate further, please provide additional information, such as the date of your stay and room number. Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an improved experience. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Easy check in! Amble parking and my room was cleaned daily. I will stay again!
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Dear Monique, we are happy to have hosted you and served you well at the Motel 6 Atlanta Downtown. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay wasnt bad. The room itself was clean. I didnt like when I arrived my balcony door was open and there was beer bottles left on the balcony floor from a previous guest.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Dear Melissa, we appreciate your feedback and are glad to hear that your stay was satisfactory. However, we apologize for the oversight from our housekeeping team with the balcony door and the leftover items from the previous guest. Our housekeeping staff will be strictly instructed to thoroughly check and clean each room before check-in to prevent such occurrences in the future. Your comfort is our priority, and we hope to provide you with an even better experience during your next visit.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

6/10 Okay

LESLEY, LOS ANGELES

Disliked: Amenities, property conditions & facilities
Dirty water
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear Guest,We're truly sorry to hear about the issue with dirty water during your stay. Ensuring a comfortable and pleasant experience for our guests is our top priority, and we apologize for any inconvenience caused. We'll investigate this matter promptly to address any underlying issues and ensure that our amenities and property conditions meet the highest standards. Your feedback is invaluable to us, and we appreciate your understanding. If there's anything else we can do to make it right, please don't hesitate to let us know. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at check-in was the best. If her boss sees this give her a raise immediately. She's a keeper.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Hi Nathan,We're thrilled to hear that our check-in staff made such a positive impression on you! Providing excellent service to our guests is our top priority, and we're delighted that our team member went above and beyond to make your experience memorable. Your kind words will be shared with our team, and we appreciate your recognition of their hard work. Thank you for your feedback, and we hope to welcome you back for another fantastic stay in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Hi Rachel,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

2/10 Terrible

Jorge H

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the hotel and payed for the hotel but when i arrived the recepcionist told me that my reservation was canceled
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Feb 7, 2024
Dear Jorge, we sincerely apologize for the inconvenience you experienced with your reservation. This situation is certainly not reflective of the standard of service we aim to provide. We understand the frustration this may have caused, and we will investigate the matter with urgency to understand and rectify the issue. Please be assured that we take this matter seriously and will work to prevent such occurrences in the future. If there's anything specific you'd like to share or any preferences for your future stays, please feel free to let us know. Your feedback is important, and we hope to have the opportunity to regain your trust on a future visit.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Parking deck below was safe and reassuring. Only downside was I found the price a tad high for the Motel 6 brand.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Joshua, thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our staff friendly and helpful and that you felt secure in our parking deck. We appreciate your input regarding the pricing, and we regularly review our rates to ensure they align with the value and service we provide. We hope to welcome you back in the future and assure you of our commitment to providing a great experience at a fair value.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

6/10 Okay

JORGE

Stayed 3 nights in Jan 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked great for the conference at the world congress center, but a good walk.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Dear Allen, thank you for choosing our hotel for your conference stay. We're pleased to hear that our location served your needs well, despite the distance from the World Congress Center. Your feedback is valuable, and we appreciate you taking the time to share your experience. If there's anything specific you'd like us to improve or if you have any suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back for future events or visits.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 31, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Amos

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

CHENDER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Customer Care Team on Jan 23, 2024
Dear Chender, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, safe and convenient
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 23, 2024
Dear Catherine, thank you for sharing your positive feedback! We're thrilled to hear that you found our hotel clean, comfortable, safe, and convenient. Providing a pleasant and secure environment for our guests is a top priority, and we're delighted that we could contribute to your positive experience. If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We're here to ensure your stays with us are consistently excellent! Looking forward to welcoming you back for another wonderful experience in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Christopher Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

James Immanuel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear James, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and cheap.
We wanted to be close to Centennial Park. It’s a Motel 6, it was clean, it was updated recently, it was cheap, again… it’s a motel 6. I think this is the second time in my life I have stayed at a Motel 6. For $40 or $50 more I’d probably stay at a Hampton, but it worked.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 1, 2024
Dear William, we appreciate your feedback and are glad to hear that our location and cleanliness meet your needs. We understand that different guests have varying preferences and expectations regarding accommodations. While we aim to offer competitive pricing, we also strive to provide a comfortable and pleasant stay for all our guests. Your comments will be shared with our team as we continuously work to improve our services and offerings. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy who checked me in was so nice and acomodating. A really very nice guy . Very likeable and friendly
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 1, 2024
Dear David, we're thrilled to hear that you had a positive experience with our staff member during check-in. Providing friendly and accommodating service is important to us, and we're glad that our team member made a positive impression on you. Thank you for taking the time to share your feedback, and we hope to welcome you back for another enjoyable stay in the future!Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities
No me gusta el cobro del parking
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Adriana, thank you for sharing your feedback with us. We understand that parking charges can be a concern for some guests. We strive to offer competitive rates while ensuring the safety and convenience of our parking facilities. Your feedback is valuable, and we'll certainly take it into consideration as we continually evaluate our services and offerings. If there's anything else we can assist you with or if you have further suggestions, please feel free to reach out. We hope to have the opportunity to better serve you in the future.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team

10/10 Excellent

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Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in, Easy parking. Close to cocacola, aquarium.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear guest, thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our early check-in process convenient and appreciated our parking facilities. It's always a pleasure to know when our location proves advantageous for our guests, especially with attractions like Coca-Cola and the aquarium nearby. We look forward to welcoming you back for another enjoyable stay in the future.Best Regards, Motel 6 Atlantic DowntownCustomer Care Team