Thank you for sharing your feedback with us. We apologize for any lack of effort you experienced from our front desk team during your stay. We take guest satisfaction seriously and will address this with our staff to ensure that all guests receive the level of service they deserve. We appreciate your review and hope to have the opportunity to improve your experience in the future.

Greetings Mrs. Thompson, thank you for leaving a review for our property. It was a pleasure having you and the family here. We do hope to have you back next time you're in town. We do want to apologize for the small inconveniences you experienced during your reservation. We will do a thorough check throughout the room to make sure there aren't any cracks in the baseboards. As for the pool it is currently still closed due to a cleaning process and the time for our pool. It is open from Memorial Day to Labor Day.

Thank you for the perfect score and awesome review. We do hope to have you back here next time you're in town. Have a blessed weekend.

We are glad you enjoyed your stay. Sorry we didn't offer more food that you would prefer but we do have a weekly menu that we have to follow. We also want to say thank you very much for the perfect score.

Sorry the Wi-Fi was not up to your standard. We did have a lot of guests staying in the hotel and maybe that caused the network to be slower than usual. But we do want to say thank you for taking the time out of your day to leave a review for our property.

Thank you for taking the time out of your day to give us a review. Please if you have any extra time to explain what all went wrong with the front desk experience and your room do let us know. We would love to make sure your next stay is better.

Thank you for the perfect score and nice review. We want to say thank you for choosing our property for your stay and we look forward to having you back.

Thank you for the perfect score. We look forward to having you back at our property.

Thank you for taking the time to rate your recent stay at Best Western Plus Duluth Sugarloaf. We are delighted to hear that you had a wonderful experience with us. Our team strives to provide exceptional service to all of our guests, and we are thrilled that we met your expectations. We hope to welcome you back soon for another great stay.

Thank you for the perfect score. This goes a long way in showing how well our staff can work together.

Thank you for the awesome score. We appreciate that very much.

Thank you for leaving a review for your past stay at our hotel. We are glad you enjoyed your stay, and we look forward to having you back.

I am truly sorry for the late reply to your review, but we do apologize for the inconvenience due to the phone in your room not working. We did go ahead and make a note of your room having that issue so we could make sure it did not occur again. And we also made sure the phones in all rooms were working as well. As for the shelf in the bathroom we only have the places in the corners of the bathtub to hold soap and shampoo. But we do hope to have you back here eventually and on behalf of the staff here at The Best Western Plus we do want to say thank you for the awesome score and the polite review especially regarding our front desk team. Have a blessed week.

Hi Tuan, this is Robert at the Best Western Plus. I would love to know what about your experience here made you unsatisfied during your stay.