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Reviews of Homewood Suites by Hilton Atlanta Lenox Mall Buckhead

3 out of 5
Homewood Suites by Hilton Atlanta Lenox Mall Buckhead
3566 Piedmont Rd Ne, Atlanta, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 334 out of 714 reviews" "
Rating 8 - Good. 207 out of 714 reviews" "
Rating 6 - Okay. 86 out of 714 reviews" "
Rating 4 - Poor. 45 out of 714 reviews" "
Rating 2 - Terrible. 42 out of 714 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Larry

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Because I wasn’t a Hilton Rewards member, the staff treated me like it was a privilege for me to stay at their Hotel. Well that approach did not motivate me to become a member. I understand extra perks for members but good customer service and satisfaction should be standard for all customers.
Stayed 1 night in May 2024
Response from Owner on May 20, 2024
Larry, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

scott r

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Owner on May 20, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, convenient excellent dining!
Stayed 2 nights in Apr 2024
Response from Owner on May 9, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property in a tremendous area. Adjacent to several top food options…and is just a quick drive to downtown. Staff was helpful for the entirety of our stay. Might be time to upgrade the elevator, though. :)
Stayed 4 nights in May 2024
Response from Owner on May 9, 2024
Dave, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

Lora

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We chose this hotel because it had a pool. The kids get dressed in their bathing suits head down to the pool and the doors are locked. My husband goes to the front desk to ask why the pool doors are locked ?? and the employee states that they haven’t cleaned the pool yet for the season so it’s not open……. This wasn’t posted on their website nor were we allowed to even sit around the Terrace. After being at a Volleyball tournament this was extremely disappointing to not be able to allow my kids to unwind from being inside the Georgia World Congress Center all day. Besides the pool being closed and it being well over 85 degrees outside the air conditioner on our room never went below 77 degrees. Our sheets had what looked like period blood stains all over them that we called down and asked to be changed because we had just checked in and the front desk told us we could do it ourselves. That house keeping had already left for the day. I would’ve rather stayed at an Airbnb! This place is ridiculous and you have to pay for parking separately for the duration of the stay.
Stayed 2 nights in May 2024
Response from Owner on May 8, 2024
Thank you for taking the time to review us, Lora. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area very clean surrounding area had shops restaurants very accessible. Property well maintained and up to date. Would stay there again.
Stayed 3 nights in Apr 2024
Response from Owner on May 6, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Goeun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Owner on Apr 19, 2024
Goeun, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Fredrick, Ashburn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were comfortable. The shower was nice. Breakfast was OK. Eggs weren't very good but the rest was fine. paid $20 to park but there was plenty of parking. The location was close for a visit to GT and Emory.
Stayed 2 nights in Apr 2024
Response from Owner on Apr 8, 2024
Fredrick, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Erion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Owner on Apr 8, 2024
Erion, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jasmine

Liked: Cleanliness, amenities
Love the location. Very clean establishment. Very attentive staff. Nice spacious rooms. And definitely reasonable pricing.
Stayed 1 night in Mar 2024
Response from Owner on Apr 1, 2024
Jasmine, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

candace

Liked: Amenities
Disliked: Property conditions & facilities
The place is outdated but clean. The elevators were extremely slow. It was located near everywhere I wanted to visit was a plus!
Stayed 2 nights in Mar 2024
Response from Owner on Mar 29, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Owner on Mar 28, 2024
Sharon, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Clean. Easy Parking.
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Sarah, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jalesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Owner on Mar 25, 2024
Jalesa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Janice, Chickamauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to Buckhead Theater). Rooms clean and spacious. Staff was friendly. Only complaint is price of parking per night (pay through an app) and walls are very thin (could hear noisy neighbors). Overall nice stay.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 18, 2024
Janice, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Natasha

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Owner on Mar 15, 2024
Natasha, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Joi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and clean
Stayed 1 night in Feb 2024
Response from Owner on Mar 5, 2024
Joi, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Ceara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Owner on Mar 4, 2024
Ceara, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the breakfast was really good! The only downside was I wished we didn’t have to pay for parking. Other than that, we enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Owner on Feb 19, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Mick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Feb 5, 2024
Mick, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and the in room amenities were very nice!
Stayed 4 nights in Jan 2024
Response from Owner on Jan 26, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Owner on Jan 12, 2024
Ann, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Machita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again honey
Where do I start? The hotel could not find our paid for reservation, I was not informed about the $150 deposit ahead of time. That was fine but inform me please. The $24/a night parking, on top of the afternoon staff that checked us in being very rude as if they were better than someone, the younger guy that was there in the am was great very professional & understanding. Once i got into my room 2 hours after check in we had a lot of cleaning to do thank God i brought my cleaning supplies their was smudged brown stuff on the toilet seat very nasty sure hate to see the housekeeps house. l We had to go buy towels because most of them that were in the room were nasty. I went to sit on the bed to see the comfort level and if i didn’t know any better i would have thought i was sitting on a prison cot. There was no box spring under the mattress it was just a top mattress sitting on a bed frame. The dishes in the dishwasher were so dusty we couldn’t use them as if they were there for years. Had to go buy paper products. On the morning of checking out we asked for late check out, the front desk said it was fine. Not once but twice did the house keeper come into the room before 11am. She knocked once and then used her key. This hotel charges too much for the BS we had to deal with. We won’t be back. No Thank you!
Stayed 2 nights in Jan 2024
Response from Owner on Jan 8, 2024
Thank you for taking the time to share your feedback with us about your recent stay, Machita. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Joseph, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Lamara

Stayed 2 nights in Dec 2023
Response from Owner on Jan 3, 2024
Lamara, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Yves Roland Dominique

Stayed 2 nights in Dec 2023
Response from Owner on Feb 5, 2024
Yves, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

William

Travelled with family, Travelled with pets
Liked: Staff & service
The property was very pet friendly and convenient.
Stayed 1 night in Dec 2023
Response from Owner on Jan 12, 2024
William, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Sinnassamy

Travelled with family
Disliked: Cleanliness, amenities
When we checked into our room, we noticed that the shower gel was not available and we had to call and go down to get one. We noticed roaches in the kitchen area which is disgusting. The shower was not draining properly and no action was taken despite informing the front desk. We wont ever stay in this hotel again.
Stayed 4 nights in Dec 2023
Response from Owner on Dec 28, 2023
Thank you for sharing feedback on your guestroom during your recent stay, Sinnassamy. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

6/10 Okay

Towanda

Travelled with family
Liked: Cleanliness
I prepaid for the hotel stay and was surprised on arrival. I was informed that I needed to pay $525 for incidentals ($75 per night. During my week stay, housekeeping came to my room once. I asked for fresh towels and wash clothes and was given some towels. The staff stated that she would return with some wash clothes but never returned.
Stayed 7 nights in Nov 2023
Response from Owner on Dec 8, 2023
Towanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Cathy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2023
Response from Owner on Dec 8, 2023
Cathy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Nice property
Stayed 4 nights in Nov 2023
Response from Owner on Dec 2, 2023
Lisa, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole experience
Stayed 2 nights in Nov 2023
Response from Owner on Nov 29, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad!
Stayed 1 night in Nov 2023
Response from Owner on Nov 29, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Ayush

Stayed 1 night in Nov 2023
Response from Owner on Dec 16, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Larry

Stayed 2 nights in Oct 2023
Response from Owner on Nov 8, 2023
Larry, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Great property but they had recently painted the wood surface in the rooms so it smells like lacquer. It gave us a headache. They did switch rooms for us but that room had the same issues but wasn’t as bad. Staff was very polite. The lacquer was still wet so it got all over anything that touched it.
Stayed 1 night in Oct 2023
Response from Owner on Oct 28, 2023
Michael, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sleep ever
We loved our stay! Going through the stress of Atlanta made it worth it staying at Homewood Suites!
Stayed 1 night in Oct 2023
Response from Owner on Oct 24, 2023
Nicole, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

2/10 Terrible

tzvi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
ac was broken, after a long day of traveling we had to leave the hotel and check in to a different hotel
Stayed 3 nights in Oct 2023
Response from Owner on Oct 11, 2023
Thank you for taking the time to review us, Tzvi. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Fredrick, chesapeake city

Stayed 1 night in Oct 2023
Response from Owner on Oct 26, 2023
Fredrick, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay!!
IT WAS ABSOLUTELY GREAT!!
Stayed 1 night in Sep 2023
Response from Owner on Oct 2, 2023
Amanda, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Good

Roney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Owner on Sep 25, 2023
Roney, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Jennifer

Stayed 2 nights in Sep 2023
Response from Owner on Sep 21, 2023
Jennifer, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place. Everything was clean and fresh. Elevator and floor layout is a bit confusing, but really enjoyed my stay. Breakfast was great.
Stayed 1 night in Sep 2023
Response from Owner on Sep 20, 2023
William, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, would go back again
Stayed 1 night in Sep 2023
Response from Owner on Sep 18, 2023
Patti, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Owner on Sep 13, 2023
Rebecca, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i did not like was paying for parking
Stayed 1 night in Sep 2023
Response from Owner on Sep 9, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

2/10 Terrible

Rusty

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Should’ve been nice, but very uncomfortable.
Not what you would expect from Hilton. Hotel had a nice setup and family suite was spacious. However, there were bugs in the room, and the A/C was horrific. For whatever reason, they decided to build a cabinet around the mini split wall unit. Doing so completely shut off the units ability to breath and blow air. They did this in both of our rooms. Top of the cabinet was loose so we had to take it off just to get a little bit of air to come out. Still did not cool down the room. There was no bathroom exhaust fan, so the room heated up even more if someone took a shower. At least the staff was kind enough to get us a portable fan to help us be able to sleep.
Stayed 1 night in Aug 2023
Response from Owner on Aug 31, 2023
Thank you for taking the time to share your feedback about your recent stay, Rusty. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Peter

Was nice and Convenient for what I was doing
Stayed 1 night in Aug 2023
Response from Owner on Aug 21, 2023
Peter, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Tina

Travelled with family
Internet was down for over 48hrs and I couldn’t even get access to my business as I depended on the internet and lost a transaction! Very sad 😞
Stayed 5 nights in Aug 2023
Response from Owner on Aug 21, 2023
Tina, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Shenese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was convenient for entertainment, dining, and the interstate, customer service was excellent, and the suite was clean and comfortable.
Stayed 1 night in Aug 2023
Response from Owner on Aug 21, 2023
Shenese, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!