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Reviews of Courtyard by Marriott Atlanta Windy Hill/Ballpark

3 out of 5
Courtyard by Marriott Atlanta Windy Hill/Ballpark
2045 S Park Pl Se, Marietta, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 325 out of 720 reviews" "
Rating 8 - Good. 223 out of 720 reviews" "
Rating 6 - Okay. 95 out of 720 reviews" "
Rating 4 - Poor. 46 out of 720 reviews" "
Rating 2 - Terrible. 31 out of 720 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Marcin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
At the time of arrival I was given double bed room, however my reservation was for two queen sized so I had to request relocation. When I got to the other room I noticed missing bulb and glass from light fixture in shower/ toilet area which I immediately reported to front desk area- that was never addressed during my stay. Parking lot was covered in thick sheet of ice that was making loading my luggage in and out of building to my car borderline dangerous. Overall I am not satisfied with conditions and staff of this facility.
Stayed 1 night in Dec 2022

6/10 Okay

Jesse

Travelled with family
Liked: Cleanliness, staff & service
The staff was great—very friendly and helpful. The only drawback was that the hotel was pretty much empty so there was no breakfast provided. This means that we ended up having to buy breakfast, which added another cost to our trip. No accommodations were offered for this. We would have chosen another hotel for the same price had we known we were going to have to absorb this cost ourselves.

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a dump. All rooms had issues with heating/cooling, brown water, holes in walls, stains on furniture, gym closed, meeting rooms with technical limitations.
Stayed 3 nights in Dec 2022

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Nov 2022

2/10 Terrible

Davida

Stayed 1 night in Oct 2022

2/10 Terrible

Brad

Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Stayed 2 nights in Sep 2022

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Less than impressive; for the rate I paid, I would expect a cup or two for coffee and a door handle that worked right. Our room was difficult to find and then the dead bolt would not lock or unlock correctly. We were still sleeping at 6am and the fire alarm went off twice but it was apparently the kitchen or a drill or something. The other sickening thing was the smoking container sitting right next to the one door we had to go through to get to the maze up to our room. It was super stinky. When we first walked in our room there was a really strong air freshener smell. This property is in serious need of updating and renovating some things that make it dated and unclean feeling. People were nice enough but our room and the hotel itself was just not worth anything more than $100 a night.
Stayed 1 night in Sep 2022

6/10 Okay

Doris

Stayed 2 nights in Sep 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Jamarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and family friendly!
Stayed 1 night in Jul 2022

10/10 Excellent

Marty

Stayed 1 night in Jul 2022

8/10 Good

scott

Liked: Staff & service
Stayed 1 night in Jun 2022

6/10 Okay

Tonya, Locust Grove

Travelled with partner
The lobby area looks nice. I had to go there for physical keys because the mobile key feature was not working. There were no bathroom toiletries in the room, and the walls are paper thin because we heard our neighbors’ conversations all night.
Stayed 1 night in Jun 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
My stay was amazing I will visit again. Lovely location.
Stayed 2 nights in May 2022

2/10 Terrible

Inas

Stayed 5 nights in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Came for the ball game. Was great location and close to the park.
Stayed 2 nights in May 2022

10/10 Excellent

Francis

Stayed 1 night in May 2022

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean stay
Great place to stay to go see the Braves. Hotel could use more room signage, especially on the outside.
Stayed 1 night in May 2022
Response from Jessica on May 27, 2022
Thank you for your review

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The adjoining room had a water leak that eventually resulted in saturated carpet in front of our room.
Stayed 2 nights in Mar 2022
Response from Jessica Harris on May 27, 2022
Thank you for your review

4/10 Poor

Jennifer

Travelled with family
The water was $4 for a bottle. Ridiculously overpriced. There’s no microwave. Delk roads location is cheaper. Better services and cleanliness. Also never in my life had guest services come up and antagonize me for the smell of marijuana. That was “very insulting”. One thing is asking and letting people know they cannot smoke in the building. Another is coming at the guests aggresivley saying the smoking policy and acting as if I did something wrong. I was in a room with my four year old unaware of anything going.
Stayed 1 night in Mar 2022
Response from JLH on May 27, 2022
I am truly sorry this was your experience

6/10 Okay

Christine, Farmington Hills

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Not like the pictures on youe website. Nochairs at the pool. I felt the room was not as clean as I thought it should be.
Stayed 2 nights in Mar 2022
Response from JLH on May 27, 2022
I am truly sorry this was your experience .

2/10 Terrible

Paisley

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from JLH on May 27, 2022
Thank you for your business

8/10 Good

Eboni

Liked: Cleanliness, amenities, property conditions & facilities
It was everything I need for a quick trip!
Stayed 1 night in Mar 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

shanice, Clayton

Travelled with family
Liked: Staff & service, property conditions & facilities
Check in person was awesome
Stayed 1 night in Mar 2022

8/10 Good

Muhiuzzaman

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022

6/10 Okay

Larry

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Needs updated
They were to have a restaurant and bar but only at 8 am -11am for breakfast only.The loveseat was very uncomfortable. Ice machine was brook down so no ice.
Stayed 1 night in Mar 2022

10/10 Excellent

Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice staff . Room seems clean . Shower could have used a little extra TLC but nothing I could not handle. Would recommend. For the money you pay it’s a good deal.
Stayed 1 night in Feb 2022

4/10 Poor

Shamika

Travelled with family
Liked: Staff & service
Never got my deposit back from November 26/21 and I didn’t receive it again for 2/11/22
Stayed 2 nights in Feb 2022

8/10 Good

Yolanda

Stayed 1 night in Feb 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally sweet and pleasant
It was my birthday and I could think of nothing else to do so I got a room and decided to have a comfort day. I was greeted with the most welcoming staff and they even gave me a complimentary birthday bag and were nothing but sweet to me my whole stay. I plan on returning soon, especially when the pool opens up so I can bring the kids.
Stayed 1 night in Jan 2022
Response from Jess on Jan 24, 2022
Thank you for your kind remarks! Happy belated birthday

10/10 Excellent

Ginna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied and would stay again
Excellent service, convenient location and comfortable beds.
Stayed 1 night in Jan 2022
Response from Jess on Jan 24, 2022
Thank you for your kind remarks. Please stay with us again

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit disappointing
Room had a weird smell and the garbage was still there from the previous guest. Small sofa in the room had stains.
Stayed 1 night in Jan 2022
Response from Jeremiah on Jan 8, 2022
I am so sorry that we fell short of providing excellent service to you during your stay. It is your honest feedback that allows us the opportunity to correct these things for great friends such as yourself! I hope that you will give us another chance to make your next stay excellent! Thank you

2/10 Terrible

Kristen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend
Stayed 2 nights in Dec 2021
Response from Jeremiah- GM on Jan 5, 2022
Greetings, I apologize that you did not have an excellent stay with us. I have tried calling you but your voicemail is full so I couldn't leave a message. I would want to connect with you to discuss your experience.

10/10 Excellent

Natalia

Stayed 1 night in Dec 2021

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jeremiah- GM on Jan 4, 2022
Thank you so much for taking time to rate your stay at the Courtyard Atlanta Windy Hill Ballpark. We look forward to accommodating you again.

10/10 Excellent

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay here. It's always a pleasure lodging here.
Stayed 3 nights in Dec 2021
Response from JESS on Dec 14, 2021
THANK YOU SO MUCH FOR THE EXCELLENT REVIEW

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was well maintained. The mattress wasn’t the best, but overall good hotel.
Stayed 2 nights in Dec 2021
Response from Jessica on Dec 14, 2021
Thank you so much for the excellent review

4/10 Poor

valerie

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom needs to be updated, dirty. approached in parking lot by someone wanting to buy drugs
Stayed 1 night in Nov 2021
Response from Jess on Nov 7, 2021
I am truly sorry this happened. I have spoken to the staff

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jessica on Nov 7, 2021
I am happy you enjoyed your stay. Thank You

8/10 Good

Ryan

Stayed 3 nights in Oct 2021

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay except for the early eviction.
Great stay, very clean and located in a great area near a lot of activity. My only complaint was after partially loading my car and going for breakfast early the morning of my checkout, my room was cleaned & the remainder of my belongings were scattered throughout the hotel prior to my checkout. Thankfully the people at the desk were able to locate my items even though they were taken to multiple places.
Stayed 3 nights in Sep 2021
Response from jessica on Oct 6, 2021
Good evening. I am truly sorry this happened. I will follow up with the staff

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jessica on Sep 4, 2021
Thank you for staying at our hotel. Please stay with us again when your travels bring you back to Atlanta

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas need some maintenance
Stayed 1 night in Aug 2021
Response from Jessica on Aug 30, 2021
Thank you for the review!

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice and accommodating
Stayed 1 night in Aug 2021
Response from Jessica on Aug 30, 2021
Thank you for the review

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jess on Aug 26, 2021
Thank you for the excellent review

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service
It was ok
Hotel staff was friendly but hotel is a little dated. There was duct tape on the floor to hold down carpet on the stairs.
Stayed 1 night in Aug 2021
Response from Jess on Aug 16, 2021
Good Evening. Thank you for staying with us. Please have safe travels home

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
The bathroom in my suite had a slight urine odor. Sheets for the sofa pullout bed was not offered up front even though my reservation showed we would need them. It was after 11pm when I realized I had to call the front desk to request the sheets. The phone rang and went unanswered after 3 different attempts to call.
Stayed 1 night in Jul 2021
Response from Jessica on Aug 7, 2021
Good Afternoon I am truly sorry that happened during your stay. I will give your feedback to the staff

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from JESS on Aug 4, 2021
Thank you for your review have an excellent day